Reliance General Insurance Complaints & Reviews

dear sir,
respectfully I have to say that I have a fiat palio car no HR01Q 4054 insured by reliance general insurance company. on 20 January 2010 my car got fire. I call fire officers and after a lot of efforts I could not stop to burn it. I informed reliance at their toll free no and get claim no [protected] same day. the local officer of reliance told me to send my car to service center for preparing estimate. after two days I asked reliance for claim proceedings they told me to send them estimate for claim. I send the estimate by hand to them with in the week of that claim and it appears that it will be full claim of the insurance value because the repair value is higher than total sum assured. after three months when I did not get any response for them I call to their toll free number they told me that the papers are not completed till that day. after asking to their local office I come to know that the surveyor did not submit his report to the higher authority. after call him time and again he submit his report to his officers.when ever I asked him about the parking charges for the car charged by the service center he gave us assurance that he will make arrangement for wave off these charges.
after nine months he send a proposal to his higher authorities for cash loss settlement of the claim for which he did not get our consent.
after calling him a number of times we send a letter to their local office that we have to go to IRDA if they will not settle our claim in a week and send a mail to their higher officer in Delhi a mail in this matter and request to change the surveyor for my claim.
but after ten months of my claim when parking charges of more than rupees fifty thousand accrued by delay of decision maid by insurance company I could not get my claim settlement.
sir I request you that please look into this matter and if possible make a rule of paying this parking charge by the insurance company in case of full claim because after full claim the car will be the property of the insuranse company than why the customer pay the parking charge for that. In case of repair there will be no parking charges. the delay in finalization of claim is maid by insurance company and the insurance company want to load these charges on customer. s
sir if there is a rule for these charges for insurnse company they come to know the value of late settlement of claims.
I am attaching here the copy of the mail which i send to reliance.
I will be highly greatfull of you if you provide me right judgment and it will help me to have faith in inuranse because if there is no jstified judgement given to me how I have faith in life or genral insuranse.
nitin shinghal
[protected]

Dear sir,

My policy details below:

Claim Number.:[protected]
Policy Number:[protected].
Insured : Jawala Prasad and Sons
Vehicle No.HR38 L 0603
Lose Date:[protected].


Thanking you,
your truly,
for Jawala Prasad and Sons


Sanjit Kumar Singh
(A/cs)
830/6, Main Market, Mehrauli,
New Delhi-110030.
[protected],[protected]/88
[protected]@jawala.in ; [protected]@yahoo.co.in

Document Attached.

I received premium renewal notice for Reliance general insurance. I was shocked to see the increase in the premium to 4 times. My last year's premium was 3463. I got NCB of 5 %. But my renewal premium this year is 1439 which is 4 times. There is a note in the premium notice which reads :

"We would like to inform you that the premium rates have been revised providing for the increase in the illnesses and the treatment costs."

Are the treatment rates increased 4 times in 1 year?

I believe that the company is cheating their customers once the 2 yrs period is over. Now they have to support the existing diseases if any.

Need help and guidance in sorting this out.

My Hyundai-i10(Reg Num: DL 7C J 2945) was robbed by some criminals at gun point on 2nd Oct-2009. They looted all the cash and jewelry I'd at that time, and then after tying me, they'd dropped me in some near-by Jungle. They'd also taken all my car documents like RC, Insurance Papers etal.

I informed the local police station about the incident on 2nd Oct, 2009 itself, but couldn't inform Insurance company same day, because I was in trauma, and moreover I was going to get married on next day i.e. 3rd Oct, 2009.

The incident happened to me near my home town (where my wedding was planned); however I live in some other city. Once I came back from my home town, I intimated the insurance company about the incident on 22nd Oct, 2009.

The IDV of my i10 car was 3.15 L, but Insurance Company is offering me 2.66L after deducting 15% of my IDV, and the reason they are putting is - Delay in Intimation.

I want to know the opinion of Experts for my following questions:
1) Is Insurance Company legally justified in deducting 15% of my IDV? What is IRDA guideline for this?
2) If they are doing wrong, what are the options I've?

Claim Number: [protected]
Policy Number: [protected]

Thanks!
Harsh

Date: 04.12.10




Sub: Survey on our damaged vehicle - KL 38 A 5549 - Lackluster service by your surveyor
Ref: Policy No. [protected] --


Our above vehicle met with an accident on 01.11.10 at Trichur. A spot-survey was done there of the vehicle and was permitted to be brought to Thodupuzha, our HQ. We had entrusted the vehicle with a trusted workshop here we duly called for Reliance Survey before the work actually started.We have made several calls and requests for the survey of the vehicle. In the meanwhile a very reasonable estimate has been furnished by the workshop people. It has been observed that inordinate delay has been committed - first to arrive at the spot at Thodupuzha and then to complete the Survey by your Surveyor Mr.Benoi Mathew. He preferred to visit the spot only once and that too on 19.11.10.The repair has been reported by him to be very negligent whereas the spot-survey at Trichur tells a different story. It is unfortunate that your Surveyor has consumed valuable time for his evaluation without any tangible result. Secondly, he is again wasting time waiting for the dismantling of parts for 'body-repair-work' wherever necessary. In our opinion a Surveyor should be in a better position to assess the damage, especially in body-repair work. He neither cared to meet anyone from our side nor he tendered any advise to the Workshop people on the work to be done or the amount permissible.His response to this survey has all along been very lethergic and cursory. His language also seems to be very much intemperate unworthy of a person representing a Mega House like Reliance. It is very very unfortunate that we are being treated like this by a Surveyor designated from your side.

We have made complaints on this to your local people, but unfortunately no response this far.

We have been patronising Reliance Insurance with a business running into Lakhs towards annual premium. Resultantly we have also much expectations on your co-operation and service. But what we are now experiencing is that now regret that we have opted for Reliance Insurance among the plethora of Insurance Companies available in the Market with so much attractive offers. We only request that we should not be constrained to reconsider this association of ours with Reliance Insurance.

Therefore we hereby express our strong protest over this conduct and regret to state that we are greatly disappointed with the present state of affairs with Reliance Insurance.



For GEO TRANSPORT

Sd/-


GEORGE JOSEPH
Nedumpara
H.No.9/292 TMC – Pala Road
THODUPUZHA – 685 584

I invested in Mediclaim Policy from Reliance General Insurance Company Ltd Panjim in the year 2005. I have been regularly renewing the same till date. No intimation is sent to me regarding any renewal and now I have not received the Policy. Its 4 months. The sales Manager and the office people in Panjim are very rude and inefficient. They so not respond at all.

I am repenting for investing my hard earned money in Relaince Mediclaim Policy.

Ms. Florence Mendes
[protected]@rediffmail.com

Theft Bike claim not giving

Dear Sir,

I had a Splander + bike which was purchase from Kurukshetra ( Haryana ) that bike was theft 2009 from New Delhi So according to the Police procedure I have given a application for the same and after 3 month furnish a proper FIR to the Bindapur Police station, New Delhi. Bike was insured with RGICL they have also registered my complaint via Claim No.[protected], then RGICL send a surveyer for my case and surveyer start his process and ask for document what he want. I have submited all the documents which was demanded then time spends approx 2 to 3 months when I ask to surveyer for my CASE he said now you ask to company i.e. RGICL I have submit my report to RGICL but till now I dont know what is the status of my claim even when I ask to on phone RGICL Chandigarh office, they gave me some excuses somthing. Mohinder Dogra handal my case my claim no is [protected]. He alway told me it will take some time but no body give me any information.So help me how can I take my claim from Reliance. I will be very thankful to you.

With Regards
Varun Kaushik
[protected]@gmail.com
[protected]

Dear SIR/MADAM,

This has reference to the subject cited above I have a personal car (Chevrolet spark LT) purchased in June 24 2009.unfortunately it had an accident on june 6th 2010 and claim was forwarded to Reliance GIC. The total loss assesed by the surveyer is Rs 2,61,000/- but Reliance GIC is only giving me recovery amount of Rs 1,85,000/- which I am not satisfied with and total wrong as they have intentionaly deuducted such amount against slavage charges and labour charged which I must get.

So kindly look into it and I want to suit a consumer case against Reliance GIC for the same.

Kindly help in this regards.


Regds
Itishree Dash
Bolangir
M-[protected]
M-[protected]

I have private car policy with Reliance general Insurance for the year 2010-11. last month it got accident and hence i filed related claim to RGICL. since then it more than one month, issue is pending with them.I have tried every way to get the issue cleared but no result at all.
The system in RGICL is very funny and frustrating.
Customer care executives always advised to contact either surveyor or branch office.
Branch office phone never picked up.
you will never get a reply on your mail to any executive.
when you write your complain to Customer service team, the response will came exactly at seventh days and you will be advised to contact again Branch office.

it is more than one month, i got verbal clarification from claim officer that my policy is not supposed to be honored and still she is not ready to issue any official communication.

My advice is friends... never go for any thing which has reliance tag attached to it esp. that of Anil Dhirubhai Ambani. he is biggest fraudster and a failed businessman.once he cheated me with Reliance power IPO and now with this Insurance policy.

Dear Sir/Madam,

Sub. renewal amount increased approximately Fourfold by Reliance General Insurance Healthwise (Gold Plan: Policy no. [protected]) -reg.

I am Medical/Health Insurance policy holder of Reliance General Insurance Healthwise Policy (Gold Plan: Policy no. [protected]) for last 3 years and for my Fourth premium I am demanded to pay revised premium Four times of what I paid last year (last year premium Rs. 4,412/- and this year Rs. 20,582/- and Rs. 17,495/- after deducting 15 % No Claim Discount as I have never taken claim since inception of the policy) for renewing this policy in their communication letter.

I do not have any choice if I want to continue same plan. I do not wish to discontinue my policy as I loose all benefits if I buy fresh insurance from any company also I cannot afford to pay revised amount increased four times of last year. Reliance General Insurance has never given any indication at the time of selling this policy to me that sooner or later they will be increasing it to fourfold for renewing policy. Had I known the future I would have rather not taken this plan from Reliance General. I am feeling cheated by Reliance General Insurance. They told that all medical facilities have become costly and hence they have revised it. What happen if One get another communication letter in near future of revising amount and they may demand again more than four times of the amount what they are demanding today.

I have already communicated and shown my discomfort to Reliance General Insurance in paying such an increased amount which has disturbed my budget but I always get two type of automated generic reply that they have done it with the Regulator consent.


Unfortunately, I got same kind of reply (ref. no. Ref:Corp/Griev/1190/10-11 dated 9th Nov 2010) from Reliance General Insurance Company Limited on loding my complaint on 29th Oct 2010 to IRDA also (IRDA Complaint no. 597/REL/COMP/10-11; pls refer IRDA's reply below). But, My complaint shows pending status (i.e. unresolved) until today (23rd November 2010).



Type One


Dear Customer,

Thank you for writing to Reliance General Insurance Customer Service Unit, we value our relationship with you.

We will attend to your mail promptly and revert to you within seven (7) working days .Your service request no. is 01545135 , kindly refer to the service request number for any further communications or query.

Register yourself on our website www.reliancegeneral.co.in for managing your policy account online and to know more about our online services.

If you need any further assistance please feel free to contact us on our Toll free number[protected] Or[protected]Local rates only) our customer service executive will be glad to assist you.

Assuring you of our best service always.

Yours Sincerely,
Customer Service Team
Reliance General Insurance Company Limited





Type Two


Dear Mr. Arora,


Thank you for contacting Reliance General Insurance Customer Service Unit.


This is in response to your queries regarding the revision in the Health wise rate as compared to our previous rates.

Our company assures you that, the decision to increase the premium was taken after much deliberation and is justified on account of a number of factors as referred herein below.

The increase in premium has not been affected with the purpose of dissuading any of our Policy holders from renewing their policies or to discourage new Health Insurance business in Reliance General Insurance Company and it is in fact always our endeavor to satisfy our policy holders and focus on customer loyalty. In so raising the premium rates for the Health Insurance products, the Company has taken various factors under consideration and has complied with all the provisions and guidelines of Insurance Regulatory Development Authority in this behalf.

Some of the factors that, led the company to this decision were the unexpected and sharp increase in inflation rates, it became increasingly difficult for the company to service the coverage issued to customers on the old rates as the medical costs were also increasing simultaneously. Further, the decision to increase the premium rates has also been taken to ensure the continued better servicing of our customers.

Additionally, the following reasons were also considered while revising the Health wise premium rates:
1) Health claims Inflation rate,
2) Increase in incidences of illness and hospitalization,
3) Increase in costs of Health Care.
5) Rates prevailing in the present Indian insurance market

To re-assure our product is yet highly competitive with its features and benefits as stated below.

1. Family Floater Option
2. Coverage of Pre-Existing Diseases after 2nd / 4th year of renewal
3. Pre and Post-hospitalization
4. Wider Sum Insured options
5. Nursing Allowance
6. Reimbursement of Cost of Health Check up after 4 claim free years
7. Local Road Ambulance Services
8. Expenses on Accompanying Person
9. No room rent or ICU cost restriction
10. No Co-payment
11. Cashless Facility
12. Policy without Medical test till 45 yrs for clean medical proposals
13. Renewal Reward - No Claim Bonus
14. No Capping/ sub limits
15. No Premium loading at Renewal
16. Choice of TPA at Renewal

We hope that above mentioned clarifies your concerns and we look forward to the opportunity of continuing to serve you as our policyholder.

For any further assistance please feel free to contact us on our toll free number[protected] or our local number 39898282, and our customer service executive will be glad to assist you.

Thank you for choosing to write to us.


Yours Sincerely,
Customer Service Unit
Reliance General Insurance Co. Ltd.


Warm Regards,

Customer Service Team
Reliance General Insurance Co. Ltd.
Corporate Office - Mumbai
Helpline:[protected]
www.reliancegeneral.co.in






[protected] Forwarded message[protected]
From: IRDA Complaints <[protected]@irda.gov.in>
Date: Fri, Oct 29, 2010 at 10:31 AM
Subject: RE: Complaint for seeking justification for increasing premium Four Times by Reliance General Insurance Healthwise Policy (Gold Plan: Policy no. [protected])
Cc: services.[protected]@relianceada.com



Dear Sir/Madam,
We acknowledge your mail.
Your complaint has been registered and forwarded to the Insurer (Email ID copied herein).
You may follow-up with the Insurer at the given email ID and/or revert to us (our call center 155 255) if not resolved within 15 days.

Your grievance application No is: 597/REL/COMP/10-11 which may be quoted in future correspondence with IRDA and further follow-up with Insurer.
Regards,
Consumer Affairs Department
IRDA
Basheerbagh
Hyderabad



But the benefits which Reliance is showing in their reply ARE NOT NEW, rather they have shown these benefits in their brochure initially at the time of selling this insurance.



I request IRDA authority to get me solution soon as I wish to take it to next level "Insurance Ombudsman" and all concerned Authorities
if required.


Thanks and regards,


Ravinder Arora
(Gold Plan: Policy no. [protected])

Hi,

I have purchased Travel Insurnace for my wife & she has to undergo medicial treatment during her visit to USA. As we were holding travel insurnace we open a claim for the medicial treatment & they have requested to submit all the original documents. I have sent all the original documents to the Reliance General Insurance Company long back .Now they are torching me by asking to send the original documents to them, which I have already submitted to them. I was get mail from their executive Raynor Coutinho , Ankur Signatory, Desiree...etc asking or documents. I don't understand when the customer has already submitted all the documents why do this insurance company trouble .

I request the consumer dept to take action on this & help me in settling the claim& refund of it.

Policy number :- [protected] .

Thanks & Regards,
Akash

Dear Sir,Im C.Nagendrakumar. I've received the offer letter from AL-TURKI ENTERPRISES LLC,MUSCAT to work as a WELDER. For that, We had applied for the insurance in your company. In this you made a mistake(typo) in sponsor's name. Printed AL-HARKI instead of AL-TURKI.So,this was followed in the visa stamp also.Now this was denied by the company & they are instructing us to update this.Plz kindly make a change as soon as possible.Also the record was not found for my policy number([protected]).Plz suggest me your views.Looking forward your reply.Thanks!!!!

Here is a brief on my Reliance General Insurance Claim No[protected]

My Scorpio vehicle was stolen on 5th November 2009 from the workshop where it was being repaired at , I immediately filed a report and finished all the formalities required then and notified Reliance immediately.

Subsequently their assessors VBA associates had send us a exhaustive list of all documents required by them, which after running between police stations , regional transport offices & court I could finally give them on Aug 2, 2010.(List of documents with 2 sets of original keys handed over Reliance Claim – VBA covering)

After which I tried innumerable times to contact the claim officer of Reliance Mr Anil Solkar Anil.[protected]@relianceada.com who was never available on telephone (either with customers or not on his seat or not in office ) nor would I get a single call back or reply to my mail from him, finally I got through around Sept 8th th , 2010 and Mr Anil Solkar advised me that the head office has sanctioned my claim for Rs 6,10,000/- (5% reduction towards Depreciation) v/s the insured value of Rs 6,42,600/- and I should furnish a notarized “Consent Letter” for the same , which I prepared and sent a Email Scan on Sept 13th , after which I didn’t hear from him for awhile nor could I get him on the telephone, finally I decided to just land up at their Ghatkopar office with a Hard Copy of the letter and asked to see them (they sent a peon out to collect the consent letter who acknowledged the letter and gave the copy to me – attached Reliance Consent Acknowledged.), I mean I have taken the trouble to drive from Santacruz (w) to the Ghatkpar (E) office and was at my wits end. Finally at my insistence Mr Tushar Bhandarkar Tushar.[protected]@relianceada.com finally came out to meet me, and assured me that I had finished all the work from my side and the claim would be settled within 12 working days.

Finally here is what I get a flat rejection saying that the garage guy didn’t provide a watchman for my car and hence they are rejecting my claim (attached Reliance Claim Rejection Letter), in Bombay everyone parks their cars on the roads (locked ofcourse – I have given both sets of original keys to them ) – does this imply that the Insurance doesn’t work if we don’t employ watchmen for locked vehicle’s !! Didn’t they know this 10 months ago before they sent me on a wild goose chase for all kinds of documents.

Why would they ask me for a consent letter for a claim which was approved by them and then reject it is something which doesn’t cease to amaze me..

The only options left to me seem legal i.e Insurance Ombudsam , Consumer Court , Media , Public Greviance Committee (PGC) all of which I understand are processes which would take my time, effort , money & energy which I rather conserve for Positive Actions if I have a choice, else its too much of money for me as a person in adventure sports to loose !

Any advise suggestions appreciated

Peace, Bliss & Happy Landings

Sanjay Rao

Web > www.flynirvana.com
Tel > [protected] / 26053724
Mail > [protected]@gmail.com

Reliance General Insurance Co. is a fraud and crook company. It has been 1 year and 3 months since we are waiting for our claims to settle. The top management and the middle management is quiet inefficient in providing services to its customers. I urge all the customers to avoid buying insurance from such a company. We have forwarded a request to Lucknow office for settling our claim against a stolen vehicle. I plan to file a case against the company to pay for the loss due to time taken in processing the claim request. Today its 11th OCT 2010 and there has not been any assurance from the company about the status of our application. Employees in the company tell us that for the claims above Rs. 5 Lakhs, Mr. Anil Ambani himself clears such cases.

It has been the worst experience in such a big corporate house ever. This is a fraud insurance company and people should be made aware of the same so I shall be filing a case with consumer court so that media educates people to be aware of such fraud companies.

Regards,
Anantesh P Singh
anantesh.[protected]@gmail.com

Dear Sir/Madam

This is in reference to my FAMILY HEALTH INSURANCE COVERAGE of Rs. 5,00,000/- from RELIANCE GENERAL INSURANCE CO LTD, I have done this insurance on the 2008 & since then I have paid 2 premiums already (details mentioned below for your ready reference) and now when the renewal time has come again for the tenure of[protected] the RELIANCE GENERAL INSURANCE CO LTD is asking for a Premium which is not possible for me to pay them as it is very much higher in side as the last 2 premiums that I paid was absolutely within my reach. I have recieved a letter from Reliance General Insurance Co ltd yesterday (i.e., 06/10/10) where they the signatory authority has clearly mentioned that the premiums (2 nos) that I paid previously against Rs. 5,00,000/- was wrongly calculated & that they are very apologising for it but my point of contention is when I actually took this INSURANCE way back in 2008 for my family, Reliance General Insurance Co Ltd has never told me that they have wrongly calculated the premiums but now they are saying that the premiums were wrongly calculated. Now my question to INDIAN CONSUMER COMPALINTS FORUM is WHY RELIANCE OFFERED ME SUCH PREMIUMS DURING THE BOOKING OF THE INSURANCE is because they wanted to CAPTURE THE MARKET BY DOING THIS & LATER THEY ARE GOING TO CUT THE THROAT OF THE CUSTOMER LIKE A GOAT??? I need a answer for it as I dont have my easy money with me like MR. ANIL AMBANI PROBABLY HAVE GOT...by doing these things to his CUSTOMER which he FORGETS that what ever today his FATHER & HIMSELF are ALL BECAUSE OF THEIR CUSTOMER'S continuous support towards various investments to RELIANCE.

Today I have realised that why people of India they CURSE RELAINCE like anything.....this is BRAND OR COMPANY has got no respect for the INDIANS. Many of my freinds actually adviced me not to invest any money to this BULL company as they are not at all RELIABLE though their COMPANY name is RELIANCE.....very funny... is nt it???

The details of my Insurance is mentioned below for your ready reference;

1. INSURED AMOUNT - RS. 5,00,000/- 2(RENEWAL EVERY YEAR RATHER)

2. 1ST YEAR PREMIUM AMOUNT - RS. 6835/[protected] [INSURANCE POLICY NO[protected]

3. 2ND YEAR PREMIUM AMOUNT - RS. 4811/[protected] [INSURANCE POLICY NO - [protected]]

4. 3RD YEAR PREMIUM RENEWAL AMOUNT - RS. 11882/[protected] which is due to be paid - My question lies here...why this AMOUNT now?? and that I cant be able to pay this amount as its pretty high for me & if I declare to RELIANCE GENERAL INSURANCE CO LTD that I cant be able to pay this premium renewal amount of Rs. 11882/- they will say alright we will then CLOSE this policy for you then what happened to those amount that I paid for last 2years & didnt avail the services too and because of those low premium rates I agreed to continue but now I am in LOSS PRACTICALLY.

However, I must add on with this as well regarding the MIS SPELL of my FIRST NAME i.e., PARATHA instead of PARTHA for which I have requested Reliance to change the same & that they have changed it as per their letter (ENDORSEMENT LETTER) dated 15th october 2009.

Awaiting for your kind response in this regard please.

Thanking you

Warm personal regards

Partha Pratim Chowdhury

THIS IS IN THE REFERENCE TO THE POLICY NO. [protected] IN THE NAME OF AMAN MALHOTRA AGAINST VEHICLE NUMBER DL7CF4686.

ON 30/APRIL/2010 I TAKE A ACCIDENTAL CLAIM FROM RING ROAD HONDA BUR TILL DATE I DIDNT RECEIVED ANY CLAIM AMOUNT WHICH WILL BE SETTLED BETWEEN
RELIANCE AND ME.

AFTER MAKING A LOT OF EFFORTS I AM ABLE TO TALK WITH MR, VED PRAKASH TRIPATHI HE SIAD HE HAVENT RECEIVED ANY DOCUMENTS I AGAIN SUBMITTED THE DOCUMENTS AFTER COMMITED A MONTH BEFORE THAT HE RECEIVED THE DOUCUMENTS AND YOUR CHEQUE WILL BE READY IN ONE WEAK NOW AFTER ONE MONTH HE AGAIN SAID I DIDNT RECEIVED YOUR DOCUMENTS IF HE DIDNT RECEIVED MY DOCUMENTS THAT THERE IS NO RESPONSIBILITY FROM YOUR SIDE
TO ATLEAST LET ME KNOW WHAT IS THE PROBLEM.

ON 22/JULY/2010 I LODGE COMPLAINT BUT TILL DATE THERE IS NO RESPONSE FROM YOUR SIDE WHAT I FEEL THAT YOU HAVE WORST STAFF AND SERVICE IN THIS PLANET BECOZ YOUR PEOPLE DOSENT AFRAID OF IRDA OR ANY COURT THEY SAID SIR ITNE CASE CHAL RAHE HAI EK AUR SAHI NOW AFTER FED UP I AM LODGING A COMPLAINT IN IRDA AS WELL AS IN INSURANCE OMBUDSMAN

YOU LOOSE YOUR COUSTOMER BECOZ NOW EARLIER MY BOTH VEHICLES ARE INSURED WITH RELIANCE GENERAL INSURANCE NOW I CHANGE THE COMPANY REASON WORST SERVICES.

POLICY NO. [protected]
CLAIM NO. [protected] (30/APRIL/2010)
COMPLAINT NO. 1335956 (22/JULY/2010)

FROM, AMAN MALHOTRA

My sefl Mr. Nayanjyoti Kalita my mother Mrs. Bina Kalita has been purchased a two wheeler on 2007 model- Discover-135 vide registration no- AS01/AF6642 and my vehicle has been theft on 20th Oct'2008 and I have already submitted all document as per instruction by insurance company at Guwahati office but still I am not getting any claim after submitting all required documents and neither I am getting any information from their end. Last month I have visted several times at guwahati office and meet Mr. Sovik Hore he told me that the case is close and will be reopen again, he kept my phone no. and asked me to will let you know later, but till today I am not getting any call, again today my financer has visited at their guwahati office, same thing had happned again Mr.Sovik Hore repeat the same word and I am surperising if for one claim they have taken 1-2 yrs then what will be the future of other customer cliam, I have also contact their customer care they have always given their kolkatta office number- [protected] contact person name -Mr.Sanjay Kumar Singh, but they are also not giving me any proper solution. So please help, my Cliam No-[protected], complian case ID[protected], Company Name- Reliance General Insurance Co.Ltd.

I bought Travel Insurance for my family online from Reliance General Insurance on Sep 24. My credit card was charged and a policy number was issued to me. But, when I wanted to view and print my policy for my travel, I could not access the policy online.

I called Reliance on Sep 25. The Service rep, after collecting all the basic info (which was already there in the system) asked me to send an email to their "services" department so that they can email me the policy doc. She assured me, "you will definitely get a response". As I did not get any response for 2 days, I called them again on Sep 27. This time, I got a complaint number and the response, "you will get an email with policy in the next 24 hours".

I called up on Sep 28 as I did not have any emails. I was told, it was not 24 hours yet and I needed to wait for a few more hours. I called up again, after making sure it was 24 hours since my complaint. The rep said, "You will get an email as soon as possible". I was very frustrated with this and asked for his supervisor's name and phone. He said, "Sorry, we cannot give that info out". So, here I am spending my time chasing a policy doc, which should have been mailed out to me routinely. On top of this inefficiency, there is no way to escalate the poor quality of service to anyone!! This, in my mind, is border-line fraud.

Beware of "instant online travel insurance policy" from Reliance General Insurance.

Hi

My car met with accident & burnt totally.
The estimation is way beyond the IDV/ Sum assured.
IDV/Sum Assured for current period is 3.25

As per reliance policy if estimate goes beyond the IDV then I am eligible to claim total Sum assured without any depreciation.
But Surveyor is asking for 15% depreciation & saying I can't get more than this.

I mailed customer care & called them as well.
But no response.
I do not know who I should reach to.
Please advice what to do now.

Regards
Hitesh Sharma
email id: [protected]@rediffmail.com

Sir , My name is Gurdeep Singh r/o 2015/A Sector 37-C Chandigarh !60036.I had a car insured from ur company for the lst three to four years.that is FIAT UNO make Model 2003.Now the car met with an accident on 28th of august 2010 and i registered a complaint on the very same day and the complaint no .is [protected] . Then the company sent to me surveyor named ajay verma he refused to take the case as itr goes beyond his power,then the company sent another surveyor Mr P.K.BANSAL(306134).He started making bargaining with us that he will provide me the material for the repair of car from auto scrap dealers and then get ready fro a deal that he will give me 90000.00 and will take the car in his custody. I filed a complaint against him on your online toll free no and the complaint no against mr bansal is "1434246" Then company sent me another surveyor Mr amarjit singh arora he comes and narrate the same story to get the vehicle repaired which is not in repairable condition but ur company keep on insisting me to get that repair and they say this vehicle is not in manafacturing any more so the company will give me only 70000.00 as repair charges.Now if anyone is listning to these complaints plz tell me what should i do.........My car model 2003 insured value is 1,50,000.00 and the loss is exceeding more then 2 lacs.And those surveyors keep on saying that i got a fake insurance with high value.Now if it is wrong then where was the company when they take the fees from me against that secondly, if the person doing insurance on behalf of the company is fool then to me the whole channel of managers sitting on him are bloody fools who pass this case and sent me the policy............Kindly help this to sort out my case.....................Gurdeep Singh Dhiman +[protected]