Reliance General Insurance Complaints & Reviews

Hi, I have taken Kotak wealth Insurance policy 02162934 for 1 Lac. And based on that i got a call from IRDA center explaining that the commission involved for above said policy, They suggested me that i could get this commission/bonus in place of Agent as for the company giving commission/bonus to any party is fine. To get the commission back they said that i have to purchase a new policy "Reliance Life insurance MONEY Multiplier Plan" (Client ID[protected], Contract No[protected] of rs 46935/- After 45days I will get that commission MONEY back and after that i could close this Reliance Plan. I waited for 45 days but nothing happened. I followed up many of times then they said it will take a year time.I seems like a get trapped .I have visited reliance office couple time to get my money back but nothing helped.This insurance policy is not a worthly policy, I have asked Reliance to switch my policy to different plan but they haven't agreed for this too. Kindly Please help to get my money back. Thanks, Shilpi Mittal [protected]@yahoo.co.uk [protected]

Claim Number: [protected]. Policy Name: [protected] Name: Pratik K Bhansali Hello sir, I am having mediclaim policy with Reliance General Insurance since more than 4 years. Every year I renew the policy on time. My policy number for current year is mentioned above. I was hospitalized due to critical illness in the end of Aug. 2014, so I initiated a claim (the claim number is mentioned above). After a few days (when my health was improved), I sent all the documents to their health claim office at Hydrabad. As per their records, the documents where received to them on 17th Sep. 2014. After that I waited for 20+ days but they did not give any kind o[censored]pdates till then. Whenever I used to call them or used to track the claim status, it always said that claim is under primary stage of process, the status was not getting updated. So, I emailed at rgicl.[protected]@rcap.co.in, still there was not update or reply from their side. I also emailed at rgicl.[protected]@rcap.co.in but again there was no update or reply from their side. Suddenly, on 11th Oct. 2014 I got the SMS and Email from their side that my claim is approved along the claim amount. So, I thought that the claim amount would be deposited in my account soon. But today is 14th Oct. 2014 and still the amount is not deposited my account. If I try to contact them at their customer care number, they say your call has reached in motor department, please wait we will transfer the call to heath department and the call gets disconnected. This has happened almost more than 20 times. There is nobody to answer my queries if I email them (not even their grievances head), their phone system is too bad as the call gets disconnected. I am totally helpless as I am not able to get the exact status of claim, and there is no one to answer my queries. Finally, I have approached you with the problem. Please help me as I am fed up of this. Everyday I have to waste my time calling, emailing them and at the end of the day I get no updates. I hope my query will be addressed here with proper considerations. Thanks and Regards, Pratik Bhansali.

Hi, I had taken a Reliance insurance policy for my car and the policy number is : [protected]. I got my vehicle in march 2014 and last month my vehicle got hit when i had parked my vehicle in front of my house. The vehicle got damages on the right side front door and right side fender got some dent and scratches. Screenshots taken from the spot are attached. I approached Elite Motors for the repairs and called the insurance surveyor for the inspection. The insurance surveyor by name "Kamaruddin" came and inspected the vehicle but in his report, he said the right side door only damaged and the right side fender damage is old one. He has not done a proper inspection and i received the claim only for my right side front door. I had called to him and explained the details as well. I think, u r surveyors are not capable to do proper inspection. With this, What can i conclude ? Going with Reliance Insurance is Good or Bad? I have around seven vehicle, for which i had taken Reliance Insurance last year. Now i have to re think while renewing my insurances. Thanks & Regards Anil V.B [protected]

BY REGISTERED POST WITH ACK. DUE. From A. B. PRABHAKAR, B.Sc., B.L., TIRU. PUGHALENDHI, M.Com., B.L., Advocates M/s. P & P Law Office, 30/45, Suriya Complex, F.F-3, Tallakulam, Madurai-2. On behalf of P. Vasanthakumar, S/o. G. Paulraj, Door No. 1/138-10, KVR Nagar, Suriya Nagar Extn. K. Pudur, Madurai-7. To 1. M/s. Reliance General Insurance Co., Ltd., 570, Rectifier House, Naigaum Cross Road, Next to Royal Industrial Estate, Wadala, Mumbai, Maharastra state. 2. M/s. Reliance General Insurance Co., Ltd., No. 55, 80 Feet Road, Anna Nagar, Madurai – 625 020. Sir, Sub : Transfer of policy name – delaying process on your side – Legal notice reg; Ref : Veh. No. TN 72 AR 1930 – Insd. Name : S. Murugan – PCPP -policy no. [protected] IMM793 period of Insurance – 06.09.2013 to midnight on 06.09.2014. 1. Our client states that he has purchased the LMV TATA Nano Car bearing regn. No. TN 72 AR 1930 from the previous owner S. Murugan, son of Shanmugam, of Tirunelveli and registered in his name under the order of name transfer for ownership by RTO, Madurai North, on 28.05.2014 in R.No. 32307/A3/14 dt. 28.05.2014 and the same is being insured with your company. 2. Our client states that after the transfer of ownership, our client has approached your branch office at Anna Nagar, Madurai and submitted the original policy copy, a Xerox copy of R.C. for your reference and paid a sum of Rs. 56/- for transfer fees and requested to cancel the policy document and issue new policy in his name, on 02.07.2014 on that day our client was informed that there was power shutdown and the printers were in offline due to network problem and hence, the receipt and acknowledgement could not be issued and tendered apology. 3. Our client further states that having received the adequate and required papers and fees to transfer the insured name and issue new policy document with regard to our client’s car, there is no sign of response or any kind of reply or new policy document in the name of our client is issued till the date of this notice which clearly prove the deficiency in service on your part and our client is not in a position to drive the car without the transfer of insured’s name / our client’s name. The acts and attempts prove themselves that you are not having an inclination to render proper service towards our client and he understands that you’ve made up your mind to dodge the grievance of our client. Hence, our client is constrained to issue this legal notice to you. 4. Our client states that now due to the non-transfer of policy document in the name of our client, he is being very afraid of driving the car even for urgent purposes and the same is kept idle. Our client states that the continuing acts, attempts, omissions and commissions clearly prove the gross deficiency of service on your part. Our client states that he has suffered a lot and sustained Mental agony and irreparable loss, injury which could not to be weighed by any of the golden scale. Our client states that since he is a law-abiding citizen, he has no other option except to cause this legal notice to thrive his legal right. Therefore, you’re hereby called upon by our client to transfer the policy document in the name of our client to his vehicle bearing Regn. No. TN 72 AR 1930 as per the rules, immediately and to issue a new insurance policy schedule and to pay the compensation for the mental agony and untold injury caused to him, a sum of Rs.1, 00, 000/- (Rupees One Lakh) and Rs.2, 000/- towards the Advocate fees for this notice, within 15 days from the date of receipt of this notice. Failing which, our client will be constrained to initiate legal proceeding against you before the proper Consumer Forum at Madurai and you will be held responsible for all the costs and consequences thereof. NB This Legal notice does not require signature since it is computer generated. The copy of the legal notice also sent through speed post. Madurai 11.08.2014. Advocate (A.B.Prabakar)

Dear sir, my name is D.Koilpitchai, My calim Ref no is [protected] i am facing many problems with reliance insurance company, as i submitted all the bills on 22nd of may 2014 and 23rd of june they have setteled our claim that is to when i registerd our claim to IRDA on 15th of june sir i dont know the reason why it took so much time to process my claim, and i have called the claim department hyd nearly 500 times no response from them, i want to know that who is responsible for the delay caused to me, they didnt gave the approval for my vehicle although they have receievd it from there higher officials .i had lost my income for nearly two months and who is going to bare my loss, i am asking you to mail me back with the complete information on my claim. now that i have lost my income for 2 months, so kindly help me thhrough this issue. Thanking you, Yours truly D.koilpitchai [protected]

Hi... Niranjan Shinde([protected]) This is very bad experience with reliance employ a such a big company and this type of people working with you who never answered call if received then giving fake answers. Who is responsible for my work please let me know bcoz i don't have trust on any one now.? Employee from gatkopar branch Mr jayesh n mr an up from last 1 month im trying to understand wer is my work stuck

Hello, Policy number: [protected] Claim No: [protected] Type: Car Insurance claim Last week I met a small accident where my right side both door got small dent and also my car bumber also got big damage Now Reliance Servey personal came Mr. Kishore Dhumal came and he simply rejected my both door repair and only agree to get bumber work done, which is worth 2000 Rs, total claim is around 10000 with painting and denting repair with bumber change. He did not agree when I also try to take him to the spot, which was nearby, we was very rude to me as if I was bagging to him, Please help me to get this claim, I am using Reliance card insurance since 2 years and this is my first claim. Regards Prem

Please refer to insurance # RGI[protected]-2012 for my mother Mrs. Usha Gopalakrishnan. She travelled to Canada and had some medical issues and paid herself for treatment. Every time when we contacted the isurance company, they said, to go ahead for treatment, make payment and finally once she return to India, Reliance will reimburse the amount in one time. Once she returned to India, submitted the receipts. Then the insurance company is denying to pay the amount. They are asking us to tell the doctor who treated her to contact Reliance office in India to pay the money back to patient. This seems to be cheating and this company is looting money from public. Do they think that Doctors in Canada are sitting here with out job, calling insurance companies to make sure the patients are being reimbursed? It is shame for us in other countries. Also, to make aware public that this company will never help travellers who use their insurance. Its looting and rip people. I request you to take necessary action to get the reimbursement as early as possible. You may contact me at srg.[protected]@gmail.com

respecting you sir i mr ippili praveen kumar recieved a letter from reliance general insurance berhampur branch that is please find below attatched photo. after i recieved that i did discuss that who issued to me is named purnachandrapanda occupied abm berhampur branch odisha state is saying that to me is you should pay the premium second time also at my branch to upload the policy details [policy number [protected]], then for verification i did call to your customer care for the status of my policy, they are saying is details of my policy are not uploaded. your purnachandra panda abm suggested me that go threw legal also, i have recorded that voice also in my phone. so iam requesting you that please send me full details and status of my policy. thanking you sir

I had submitted my PF settlement forms through my employer(RELIANCE GENERAL INSURANCE). in reliance office on[protected]. I have not received the settlement amount till date . My PF number is MH/VASHI/118056/32698. Kindly inform the current status. Hoping for a positive and early reply. My Emp code:RGI00925 Rgds Lakshmi Kerala [protected] Reply, Reply All or Forward |

My policy no. [protected] I requested for claim but due to your observer mr. Gaurav verma[protected] I post an feedback about him I got message but nobody contact me yet please provide me someone else.
Thanks please reply as soon as possible

Never have trust and insurance from Reliance general Insurance as this is the bogus and fraud company. I had my insurance since last 5 years and I claimed for insurance for repairing of my car, but some surveyor name Prasad surveyed the car and gace false report due to which I claim was rejected. This is all because Reliance General Insurance never wants to give your money. Really I am very much disapointed by this company. So I suggest all not to have insurance from Reliance General Insurance.

i am purchased online car policy no. [protected] policy name Neerav bhandari through credit card ...5Feb 2013 all claim document submitted but not passed .. second claim 29Feb 2013all document submitted.. i called so much time they always said settled with in 7 days but amount not passed till date. my contact no [protected]. plz settled as early as possible.

Hi,
I m Priti Bora.

Complaint about Reliance general Insurance.

My vehcle has been lost on 03 /sept /2010
FROM - Pimpalgaon Malvi ,Ahmednagar
Claim no- [protected]
Fir & Claim on - 05 /sept /2010
vehicle no - MH 16 P 5121

We have submitted all the reqd docs.But whenever asking for compensation they say,
"Ur complaint is in Progress".

I could not expect these kind of replies from such a huge firm Reliance.
And I think this is d time CNBC can help me out.
I m waitin for ur assistance.

Thanx & Regards,
PRITI BORA
PH-[protected]

I am currently in st petersburg, russia, on a short term visit. Before travelling here, i took out a travel care insurance with reliance general insurance. I need to consult an ent specialist for flu symptoms. I tried to call the international toll number listed on my policy document....the number does not exist. The website listed on my policy document provides no information. The email addresses listed on the europ assisstance website and the policy document apparently dont exist! I tried online chat, calling the indian customer care numbers, no one can provide,e any information. I am told there is a list of network hospitals where i can go, get treated and claim insurance. But no one can provide me the list of hospitals. Reliance customer care says i need to go to europ assisstance website. The web site has no such information. Highly unprofessional! I am surprised such practices are being allowed in india. Reliance general should just shut shop if they cannot answer simple queries of sick patients. Never take out insurance with them. The only thing reliance can be relied upon it seems is ti be highly unreliable. I am sick in another country and i have no access to medical aid now thanks to reliance general insurance and europ assistance.

Respected Sir,

I, Mrs. Yogeeta Shetty proprietor of M/s.Om Sai Travels request you to look into my insurance claim matter. My vehicle was stolen on 2.7.11. All the documents were submitted to Reliance General Insurance for the claim. They have denied my claim saying that the vehicle was not transferred in my name. The Maharashtra State Consumer Commission has ruled that a person buying a vehicle from its original owner in a re-sale deal cannot be deprived of an insurance claim simply because the "change of owner" was not effected in the insurance policy.(Mumbai Mirror 3rd January'2013).

If needed i can mail you the required documents.
Awaiting for your positive reply.

for Om Sai Travels

Yogeeta Shetty
[protected]

this is my 5th attempt since yesterday to file the complaint,

Respected Sirs/ mam,
I have taken Two Wheeler Policy from reliance general insurance as on 27/10/2012 Time: 12:35 PM online & they have send me soft copy & tell me that you will get your hard copy within 5 days But till today I haven't received my hard copy of policy. what can i do sir/mam?

Regards,
Dhaval Soni
Gujarat
India
(M) [protected]
Reliance Two Wheeler Policy No. is [protected]
Company Contact Details:
[protected]toll free) or [protected] / www.reliancegeneral.co.in

Dear Sir,
I Sri Charan from Raichur Karnataka i have a policy of Reliance general Insurance co ltd of my vehicle Bolero SLX Private Car my policy no is [protected].my vehicle met an accident on 20/08/2012 I lodge a claim on 22/08/2012 my claim no is [protected] from Bellary Motors Showroom Bellary (Karnataka). After 8 days the garage survey is done by request basis to Karunakar surveyor of Bellary. On 29/09/2012 my vehicle is ready to final surveyor but on another time the surveyor make the problem to do the final survey and done after 5 days. And I submitted all the claim related documents to the surveyor on the same day of final surveyor. but my claim is not settled as per the company commitment of 15 working days after continues request the claim has been settled on 13/12/2012.i submitted the accidental damage related bills of Rs 75220/- but the company settled the claim for Rs 18689/-approximately 80% deduction. On what basis the company surveyor deducted the heavy amount in the claim, when I call to the surveyor for conformation to Mr. Karunakar on mobile no [protected], he used the rough language to me. And said go to the court,

So please solve my problem and Kindly advice me what can I do further.

Regards....
S Sricharan
Raichur-01
[protected]

I book my House hold goods 54 Items from Pen (MH) to Delhi through M/s Om Packers and Movers, Anmol Apartment, Plot No-15, Shop No. 6, Near D mart, Koparkhairane, Novi Mumbai – 400709, Tel: +[protected]/ +[protected]; Mobile: [protected] on 27-09-12, Bill No. 6232, in Rs. 29500/. It was duly insured too through M/s. Reliance General Insurance, Policy No: [protected] dated 21 Sept 2012. When the Goods reached to me on 1/10/12 midnight few items was badly damaged. It appears that during transit it was handled badly and roughly. It also appears that truck was changed. On 2-10-12 the claim was also lodged to Reliance Insurance Company; Claim No: [protected]. Which was rejected by surveyor of Reliance Co on 9-10-12 stating that claim only exist when there was an truck accident.
I demand my claim has to be attended properly.

R/Sir
Regarding above noted subject we brought your kind notice that the Tractor Number HRV 3512 in the registered owner name HUKAM CHAND S/O sh Munshi Ram VPO Karela Distt. Jind Haryana. Tractor model 1986.
The insurance detail is writtrn below:-
Policy/Certification number : [protected]
Covernote number :[protected]
Period of insurance 24/1/2009 - 23/1/2010
Make Eicher Motor Tractors
The insurance is totally fraud and is done by the agent only for claim after the accident was done.
The driving license which is used by the driver is also fictitious. The license is also made after the accident.
The photocopy of the insurance policy and the driving license of the driver is attached in the form of photos.
The claim of this insurance is going to be sanctioned by the sangrur(Punjab) court.