Reliance General Insurance Complaints & Reviews

Hi... Niranjan Shinde([protected]) This is very bad experience with reliance employ a such a big company and this type of people working with you who never answered call if received then giving fake answers. Who is responsible for my work please let me know bcoz i don't have trust on any one now.? Employee from gatkopar branch Mr jayesh n mr an up from last 1 month im trying to understand wer is my work stuck

Hello, Policy number: [protected] Claim No: [protected] Type: Car Insurance claim Last week I met a small accident where my right side both door got small dent and also my car bumber also got big damage Now Reliance Servey personal came Mr. Kishore Dhumal came and he simply rejected my both door repair and only agree to get bumber work done, which is worth 2000 Rs, total claim is around 10000 with painting and denting repair with bumber change. He did not agree when I also try to take him to the spot, which was nearby, we was very rude to me as if I was bagging to him, Please help me to get this claim, I am using Reliance card insurance since 2 years and this is my first claim. Regards Prem

Please refer to insurance # RGI[protected]-2012 for my mother Mrs. Usha Gopalakrishnan. She travelled to Canada and had some medical issues and paid herself for treatment. Every time when we contacted the isurance company, they said, to go ahead for treatment, make payment and finally once she return to India, Reliance will reimburse the amount in one time. Once she returned to India, submitted the receipts. Then the insurance company is denying to pay the amount. They are asking us to tell the doctor who treated her to contact Reliance office in India to pay the money back to patient. This seems to be cheating and this company is looting money from public. Do they think that Doctors in Canada are sitting here with out job, calling insurance companies to make sure the patients are being reimbursed? It is shame for us in other countries. Also, to make aware public that this company will never help travellers who use their insurance. Its looting and rip people. I request you to take necessary action to get the reimbursement as early as possible. You may contact me at srg.[protected]@gmail.com

respecting you sir i mr ippili praveen kumar recieved a letter from reliance general insurance berhampur branch that is please find below attatched photo. after i recieved that i did discuss that who issued to me is named purnachandrapanda occupied abm berhampur branch odisha state is saying that to me is you should pay the premium second time also at my branch to upload the policy details [policy number [protected]], then for verification i did call to your customer care for the status of my policy, they are saying is details of my policy are not uploaded. your purnachandra panda abm suggested me that go threw legal also, i have recorded that voice also in my phone. so iam requesting you that please send me full details and status of my policy. thanking you sir

I had submitted my PF settlement forms through my employer(RELIANCE GENERAL INSURANCE). in reliance office on[protected]. I have not received the settlement amount till date . My PF number is MH/VASHI/118056/32698. Kindly inform the current status. Hoping for a positive and early reply. My Emp code:RGI00925 Rgds Lakshmi Kerala [protected] Reply, Reply All or Forward |

My policy no. [protected] I requested for claim but due to your observer mr. Gaurav verma[protected] I post an feedback about him I got message but nobody contact me yet please provide me someone else.
Thanks please reply as soon as possible

Never have trust and insurance from Reliance general Insurance as this is the bogus and fraud company. I had my insurance since last 5 years and I claimed for insurance for repairing of my car, but some surveyor name Prasad surveyed the car and gace false report due to which I claim was rejected. This is all because Reliance General Insurance never wants to give your money. Really I am very much disapointed by this company. So I suggest all not to have insurance from Reliance General Insurance.

i am purchased online car policy no. [protected] policy name Neerav bhandari through credit card ...5Feb 2013 all claim document submitted but not passed .. second claim 29Feb 2013all document submitted.. i called so much time they always said settled with in 7 days but amount not passed till date. my contact no [protected]. plz settled as early as possible.

Hi,
I m Priti Bora.

Complaint about Reliance general Insurance.

My vehcle has been lost on 03 /sept /2010
FROM - Pimpalgaon Malvi ,Ahmednagar
Claim no- [protected]
Fir & Claim on - 05 /sept /2010
vehicle no - MH 16 P 5121

We have submitted all the reqd docs.But whenever asking for compensation they say,
"Ur complaint is in Progress".

I could not expect these kind of replies from such a huge firm Reliance.
And I think this is d time CNBC can help me out.
I m waitin for ur assistance.

Thanx & Regards,
PRITI BORA
PH-[protected]

I am currently in st petersburg, russia, on a short term visit. Before travelling here, i took out a travel care insurance with reliance general insurance. I need to consult an ent specialist for flu symptoms. I tried to call the international toll number listed on my policy document....the number does not exist. The website listed on my policy document provides no information. The email addresses listed on the europ assisstance website and the policy document apparently dont exist! I tried online chat, calling the indian customer care numbers, no one can provide,e any information. I am told there is a list of network hospitals where i can go, get treated and claim insurance. But no one can provide me the list of hospitals. Reliance customer care says i need to go to europ assisstance website. The web site has no such information. Highly unprofessional! I am surprised such practices are being allowed in india. Reliance general should just shut shop if they cannot answer simple queries of sick patients. Never take out insurance with them. The only thing reliance can be relied upon it seems is ti be highly unreliable. I am sick in another country and i have no access to medical aid now thanks to reliance general insurance and europ assistance.

Respected Sir,

I, Mrs. Yogeeta Shetty proprietor of M/s.Om Sai Travels request you to look into my insurance claim matter. My vehicle was stolen on 2.7.11. All the documents were submitted to Reliance General Insurance for the claim. They have denied my claim saying that the vehicle was not transferred in my name. The Maharashtra State Consumer Commission has ruled that a person buying a vehicle from its original owner in a re-sale deal cannot be deprived of an insurance claim simply because the "change of owner" was not effected in the insurance policy.(Mumbai Mirror 3rd January'2013).

If needed i can mail you the required documents.
Awaiting for your positive reply.

for Om Sai Travels

Yogeeta Shetty
[protected]

this is my 5th attempt since yesterday to file the complaint,

Respected Sirs/ mam,
I have taken Two Wheeler Policy from reliance general insurance as on 27/10/2012 Time: 12:35 PM online & they have send me soft copy & tell me that you will get your hard copy within 5 days But till today I haven't received my hard copy of policy. what can i do sir/mam?

Regards,
Dhaval Soni
Gujarat
India
(M) [protected]
Reliance Two Wheeler Policy No. is [protected]
Company Contact Details:
[protected]toll free) or [protected] / www.reliancegeneral.co.in

Dear Sir,
I Sri Charan from Raichur Karnataka i have a policy of Reliance general Insurance co ltd of my vehicle Bolero SLX Private Car my policy no is [protected].my vehicle met an accident on 20/08/2012 I lodge a claim on 22/08/2012 my claim no is [protected] from Bellary Motors Showroom Bellary (Karnataka). After 8 days the garage survey is done by request basis to Karunakar surveyor of Bellary. On 29/09/2012 my vehicle is ready to final surveyor but on another time the surveyor make the problem to do the final survey and done after 5 days. And I submitted all the claim related documents to the surveyor on the same day of final surveyor. but my claim is not settled as per the company commitment of 15 working days after continues request the claim has been settled on 13/12/2012.i submitted the accidental damage related bills of Rs 75220/- but the company settled the claim for Rs 18689/-approximately 80% deduction. On what basis the company surveyor deducted the heavy amount in the claim, when I call to the surveyor for conformation to Mr. Karunakar on mobile no [protected], he used the rough language to me. And said go to the court,

So please solve my problem and Kindly advice me what can I do further.

Regards....
S Sricharan
Raichur-01
[protected]

I book my House hold goods 54 Items from Pen (MH) to Delhi through M/s Om Packers and Movers, Anmol Apartment, Plot No-15, Shop No. 6, Near D mart, Koparkhairane, Novi Mumbai – 400709, Tel: +[protected]/ +[protected]; Mobile: [protected] on 27-09-12, Bill No. 6232, in Rs. 29500/. It was duly insured too through M/s. Reliance General Insurance, Policy No: [protected] dated 21 Sept 2012. When the Goods reached to me on 1/10/12 midnight few items was badly damaged. It appears that during transit it was handled badly and roughly. It also appears that truck was changed. On 2-10-12 the claim was also lodged to Reliance Insurance Company; Claim No: [protected]. Which was rejected by surveyor of Reliance Co on 9-10-12 stating that claim only exist when there was an truck accident.
I demand my claim has to be attended properly.

R/Sir
Regarding above noted subject we brought your kind notice that the Tractor Number HRV 3512 in the registered owner name HUKAM CHAND S/O sh Munshi Ram VPO Karela Distt. Jind Haryana. Tractor model 1986.
The insurance detail is writtrn below:-
Policy/Certification number : [protected]
Covernote number :[protected]
Period of insurance 24/1/2009 - 23/1/2010
Make Eicher Motor Tractors
The insurance is totally fraud and is done by the agent only for claim after the accident was done.
The driving license which is used by the driver is also fictitious. The license is also made after the accident.
The photocopy of the insurance policy and the driving license of the driver is attached in the form of photos.
The claim of this insurance is going to be sanctioned by the sangrur(Punjab) court.

Dear Sir,

I Have Need to Your Support because My Car Insured Co. Reliance General Insurance co. ltd. Has Rejected My Genuine Motor Claim I am suffering last four month, today he is told me your claim is rejected , kindly Support me I have mentioned below detail

Policy No. : [protected]

Risk Date : 23/11/2011 to 22/11/2012

Registration Number: MP08BA0191

Name of Insured : R N YADAV Period of Insurance

Address : BHARGAV COLONY NEAR MPEB TRANSFERMAR GUNA (M)-473002

Contact No. [protected]


Thankfully
R N Yadav

I met with accident on 4th mar 2012 and my left hand below wrist both the bones were fractured and operated with 2 steel rods. I sent all the calim forms to medi assist ,begumpet ,Hyderabad. My medi assist reference no. is 6731478. later i received a call from Noida asked for few more doc's and given Noida address & e mail. I have couriered the doc's to Noida and sent mail also, but after few days i received a call from Noida and inforrmed me that these doc's need to submit at Hyderabad and they are forwarding the same to Hyd and also given me Hyd no. I am trying to reach these Noida contact no. and Hyd contact no (3-4 numbers) but nobody is lifting and some times switched off. i am not in position to bear such a huge money months to gather, i have bought the amount for interest and i am paying interest month on month, but till now nobody is bothered to call me or let me know the status. pls Help ,i did'nt expected this type of response. and the agent has demanded for 4.5% of claim amount to follow up with the company. I have already informed relaince customer care but no response. _ T.Udaya Bhaskara Raju - [protected].

SIR, MYSELF PARVEEN GOEL([protected]) HAVING POLICY NO. 1306/[protected] FROM RELIANCE GENERAL INSURANCE CO. LTD. WITH TPA MEDI ASSIST INDIA PVT. LTD. MY BILL OF Rs. 1,05,000/- FOR THE TREATMENT OF MY WIFE(RITU GOEL) IN "SIR GANGA RAM HOSPITAL" FROM 4/09/10 TO 11/09/10 IS NOT PAID BY MEDI ASSIST INDIA . THEY ARE PAYING CHEQUE OF Rs. 58000/- WHICH I HAVE RETURNED TO THEM. SO, PLEASE HELP ME OUT IN THIS MATTER.

Dear Sir,

i took my car policy from RGICL, at the time released policy terms & condition of Voluntary deductible clause is one type. recently my vehicle was accident so i have claim the repair charges to RGICL,
After verification by RGICL said your Clim was rejected by phone only because of policy terms & condition, again request to RGICL & same to complaint lodge to IRDA. after lodge the complaint to IRDA then claim settled by RGICL . so really i have faced lot of problem & loosing money.

after verification of policy also RGICL is not respond to release correct policy , please take action to RGICL pl do the needful

We have longed mediclaim of 7 years baby girl, who is admitted in hospital for 3 dyas due to jhondies. We have intimate the company and the intimation is 47223. After discharge from hospital we sumitted the documents to claim the reimbursement of medical treatment expenses including hospitalisation. exp. After 6 months of submission and after many follw ups we received a letter mentioning "Valid clarification for infusion and injection charge as nursing charge given. Kindly provide the certified copy of day to day indoor case papers with history sheet". We submitted the doctor's certificate. However the indoor case paper was not available as the 5 months have passed & the patient was cured and it cannot be generated after 6 months.
If the indoor case history was requested at the time of lodgement of claim, we could have submitted the same in time. , If there is a doubt, the company can inquire at hospital. But the case was denied on the ground that the indoor case history is not there. The calim amount is of 23000/-.
So pl. look in to the matter and do needful.

You can go through the communication we with reliance General Insurance.

Fw: Re: Fw: Intimation of Hospitalisation - 47223. (Case ID:[protected]
1 recipientsCC: recipientsYou MoreBCC: recipientsYou
Hide Details FROM:Reliance General Insurance Company Limited TO:MAHESH G PATEL Message flagged Monday, 30 January 2012 7:54 AMDear Customer,



Thank you for contacting Reliance General Insurance.



We apologies for delay in responding to you.



With reference to your complaint, your claim has been closed due to non submission of claim documents. Kindly contact your TPA for further processing.



You may also contact our free or[protected]local charges) for further help. Our contact centre is reachable between 8.00 AM to 9.00 PM (7 days a week).



Warm Regards,




Customer Service Team

Reliance General Insurance Co. Ltd.

Corporate Office - Mumbai
Helpline:[protected]

www.reliancegeneral.co.in



[protected]Original Message[protected]
From: adinath.[protected]@yahoo.co.in
To: services.[protected]@relianceada.com
Subject: Fw: Re: Fw: Intimation of Hospitalisation - 47223. (Case ID:[protected]


Dear sir,


Thank you for informing us regarding status. But I am not happy with your services. I have asked for the status to know if any documents are required or the claim is passed and we will get the claim amount. Instead, you are, after 6 months, informing that the claim no,5864175 has been repudiated by your claim team.


This is really surprising that you are responding after 6 months and informing that the documents are not submitted. When the documents are demanded for after submitting the claim file. Actually we are awaiting for the claim amount as there was no query


Pl look into the matter and reply soon in a positive way.


Regards,
Mahesh G Patel.
----- Forwarded Message -----
From: Reliance General Insurance Company Limited
To: MAHESH G PATEL
Sent: Saturday, 21 January 2012 1:45 PM
Subject: Fw: Re: Fw: Intimation of Hospitalisation - 47223. (Case ID:[protected]



Dear Customer,
Thank you for contacting Reliance General Insurance.

We regret to inform you that your claim no. 5864175, has been ‘Repudiated’ by our claims team.
Reason for closure:Non submission of documents
Details of documents : Valid clarification for infusion and injection charge as nursing charge given. Kindly provide the certified copy of day to day indoor case papers with history sheet.

If you wish to persue the case further, you may write to our claims department on the address mentioned below:

Reliance General Insurance
Health Claims Team
570, Naigaum Cross Road,
Next to Royal Industrial Estate,
Wadala (W), Mumbai- 400031

In line with our focus and commitment to Customer Service, we trust we have addressed your service request in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are also required to mention that you may approach the Insurance Ombudsman; in the event you are not satisfied with our handling of your complaint.
Should you wish to exercise this option, please log on to our website www.reliancegeneral.co.in for details.

Assuring you of our best services always.


Warm Regards,

Customer Service Team
Reliance General Insurance Co. Ltd.
Corporate Office - Mumbai
Helpline:[protected]
www.reliancegeneral.co.in


[protected]Original Message[protected]
From: adinath.[protected]@yahoo.co.in
To: anuj.[protected]@relianceada.com, [protected]@mediassistindia.com
CC: [protected]@mediassistindia.com, services.[protected]@relianceada.com
Subject: Fw: Re: Fw: Intimation of Hospitalisation - 47223.

Dear sir,
Again I am forwarding this email to remind you that nither we received any claim sattlement amount nor any reply. So pl look in to matter and do needful at the earliest.

pl do reply after receipt of this email.

Regards,
Jayant


--- On Tue, 5/7/11, JAYANT DOSHI wrote:


From: JAYANT DOSHI
Subject: Fw: Re: Fw: Intimation of Hospitalisation - 47223.
To: anuj.[protected]@relianceada.com
Date: Tuesday, 5 July, 2011, 3:45 PM


Dear sir,
Kindly go through the forwarded and let me know the status of mediclaim.
Regards,
Jayant

--- On Tue, 5/7/11, JAYANT DOSHI wrote:


From: JAYANT DOSHI
Subject: Fw: Re: Fw: Intimation of Hospitalisation - 47223.
To: [protected]@mediassistindia.com
Cc: "reliance general insurance" , "rakesh mediaassit" , "Gaurang Upadhyay"
Date: Tuesday, 5 July, 2011, 3:43 PM


Dear sir,
Pl go thoruhg the forwarded email. Till date we have nither received any communication nor the claim amount . So pl look in ti the matter and let us know the status.
Regards,
Jayant

--- On Tue, 31/5/11, JAYANT DOSHI wrote:


From: JAYANT DOSHI
Subject: Fw: Re: Fw: Intimation of Hospitalisation - 47223.
To: [protected]@mediassistindia.com
Date: Tuesday, 31 May, 2011, 6:19 PM



Dear sir,
We have submitted the bills for claim about 25 days back in reference to the intimation No. 47223. However, we have not yet received the claim amount. Kindly look in to the matter and let me know the status.

Regards,
Minesh Patel
--- On Mon, 11/4/11, vanajakshibm wrote:


From: vanajakshibm
Subject: Re: Fw: Intimation of Hospitalisation - 47223.
To: "JAYANT DOSHI"
Date: Monday, 11 April, 2011, 11:15 AM



Dear Sir,

Kindly note claim intimation no :47223 & find the attachment of reimbursement claim check list.

Thanks & Regards,
Vanaja


--- On Fri, 8/4/11, JAYANT DOSHI <adinath.[protected]@yahoo.co.in> wrote:

From: JAYANT DOSHI
Subject: Intimation of Hospitalisation
To: "rakesh mediaassit" , [protected]@mediassistindia.com
Cc: [protected]@mediassistindia.com, [protected]@mediassistindia.com, "reliance general insurance"
Date: Friday, 8 April, 2011, 9:57 AM
Dear sir,
Ref : Policy no.[protected]
This is to intimate you that Ms. Palak M Patel is hospitalised on 6th April, 2011 at Sanjiv Hospital, Dr. Bharat mehta, Falsruti nagar Bahruch due to jhondies.
Kindly confirm the receipt of intimation and let us no the registration No. of intimation.
Regards,
MInesh Patel