Reliance General Insurance Complaints & Reviews

Claim Ref. no.4395194(origional claim no. 4160106),under policy no. 1103/[protected].
claiment Name- santlal D. Yadav, Insurance for the period from 07/09/2008 to 06/09/2009.
date of Hospitalization -19/05/2009 , discharge - 24/05/2009.
Reporting by fax - 20/05/2009 -03.03 p.m., Claim received by TPA - 06/06/2009.
claim denial letter dt.23/11/2009 sent by TPA to Claiment.

Dear sir,
claiment has not yet received the claim amount,Please let me know about the further action.

Regards,
Santlal D. yadav

sir,
I anand kumar mohta insured under reliance healthwise policy no:[protected] have submited the claim form along with all hospitilization papers on 03/03/2010 to Mediassist India tpa service the tpa under my policy but till now my claim is not settled .During the period I have called to mediassist many- many times but every times I got responce that my claim is under process & there is no other query from my side. I would only like to say I have taken the policy from reliance because of thire brand image & such poor service rendered by tpa will ultimatlly hamper the image of Reliance General Insurance Co.

Sir,

I had received call in the month of Mar-2010 for reliance genereal insurance mediclaim policy and i was agreed to deduct apr amnt 7780/-.and same was deducted from my ICICI credit card in the month of Mar-2010 . I am really sorry to say that i have not yet received Policy. To my surprice none of representive of reliance general insurance mediclaim representative called me even after lodging complaint.I had complained 10 days back and complaint no is :

[protected].

Loss no 1.

i could not avail tax benefit for which i had taken.

Loss n0 2:

till date i have not received the policy.

I request them to return my money(along with interest) and tax loss at earliest. .





R.K.SHIVARATHRI
H.no 152/5 sugar mill colony
yamunanagar- Haryana
india-135001
cell ph no: [protected]

Dear Sir,
My Name is Rakesh Shukla
R/O - F-32/B 2nd Floor Single Storey Vijay Nagar Kingsway Camp Delhi - 110009.
contact no is : [protected]
i insured my Ford Ikon 2003 Model Car from Reliance General on 01/02/2010 policy no [protected]
the agent gave me the photocopy of policy not original and not even they sent me. in this 90 days i have charged 5 times for the not carrying original insurance documents. i have mailed and complaint about it 7 times they sent me 3 times policy according to company but i didn't received a single document.
they first replied my mail on march 20th my request no was : 01031218.
after that i received a mail again on 31st mach

(We would like to inform you that, the policy documents and health card has been dispatch via courier on 30th March 2010, same will be reach you within 7 working days.
Kindly find below the courier details:
Courier Name: Express IT
AWB No: [protected]
Courier Contact No: [protected]
Date of dispatch: 30/03/2010)

again i complaint when i didn't received the documents i got another mail on 6th April service request no was : 1080101 and 01083377
again i received a mail from reliance on 14th april

(However, we would like to inform you that, as per the confirmation received from our branch, the Policy Documents has been dispatched on 12th April 2010, same will be reach you within 7 working days.

Kindly find below the courier details:

Courier Name : Expressit
AWB No : [protected]
Courier Contact No : [protected])

this time also i didn't get my documents

again i complaint and received a mail on 5th May

(We apologize for the delay in our response.
We would like to inform you that, the hard copy of your Private Car Comprehensive Policy has been dispatched to you on 04/05/2010 and the same has been conveyed to you via SMS.

Kindly find below the courier details.

Courier Name: Express it Courier
AWB Number: [protected]
Courier Contact Number: [protected])

I'm really fed up now with reliance company's services
is this kind of service they provide ?
all the time i checked express it's website and they show courier is delivered.
where ? when ? there is few no of express it's delhi off but nobody pick there.

EXPRESS IT COURIER
Category :
Courier Services
Contact Person :
Mr Mohammad
Phone Number :
[protected],43014632
Mobile Number :
Fax Number :
Email Id :
Website :
http://www.expressitnet.com
Weekly Off :
Registration Year :
Address :
106, Rishabh Tower,Commercial Complex, Karkardooma
Locality :
Anand Vihar
City :
Delhi - 110092

kindly help

Thanks
Rakesh Shukla

NAME. JITESH SHAH.


COMPLAINT NO. 115256 DATED . 20.04.10
COMPLAINT NO. 1122986 DATED . 22.04.10

I HAVE PURCHASED A POLICY OF HEALTH WISE FAMILY MEDICLAIM ON 03.05.08

IN THE PREVAILING INSURANCE COVERAGE YEAR OF 2008-09, I HAD CLAIMED FOR A MINOR ACCIDENTAL CLAIM FOR MY DAUGHTER AMOUNTING TO APPROX RS.10K.

AT TIME OF RENEWAL ON 03.05.09 I WAS CHARGED WITH LOADING OF PREMIUM WHICH I ACCEPTED AND PAID. AND THE SAID INSURANCE COVERAGE PERIOD BETWEEN 2009-10, I HAD NOT CLAIMED ANY AMOUNT.

NOW AT THIRD RENEWAL ON 03.05.10 I HAVE RECEIVED A RENEWAL NOTICE FOR RS. 9354.00 AGAIN WITH LOADING OF 40%, WHEREAS THEIR WAS'NT ANY CLAIM DONE.

I HAVE BEEN COMPLAINING IT TO YOUR ANDHERI OFFICE TO MR. SHAMBU AND ALSO AT YOUR TOLL FREE NO. WITH COMPLAINT NO AS ABOVE. WITH REPEATED FOLLOW UP AS BELOW...

20.04.10 NIKHIL GHOGARE. COMPLAINT NO. 115256.
22.04.10 AMIT JOSHI NO. 1122986
23.04.10 SANDEEP KAMBLE NO. 1122986
28.04.10 JYOTI PARAB NO.1122986
30.04.10 RAVI KOTALI NO.1122986
03.05.10 YOGESH KALANGE NO.1122986

.....MY COMPLAINT STILL REMIANS UNRESOVED WITH NO EXPLANATION OR ANY FEEDBACK FROM RGIC.

TODAY BEING THE LAST DATE OF RENEWING MY POLICY AND STILL NO REPLY OE ANY CLARIFICATION OR ANY KIND OF COMMUNICATION IS MADE.

I FURTHER BRING TO YOUR NOTICE ABOUT THE SAME, AND APPEAL TO YOU TO REVISE MY PREMIUMS WITHOUT LOADING AND SEND THE FRESH PREMIUM BEFORE 13HOURS TODAY, SO AS I CAN MAKE P.O WITHIN BANKING HOURS.

THANKING YOU.

JITESH SHAH. / [protected]
242/4, JAWAHAR NAGAR,
GOREGAON WEST,
MUMBAI 104.

Subject : Policy no. [protected] & renewal cover note[protected] issued on 28th july 2008

Dear Sir,

This refer to our company car TATA Indigo DL-3C-AJ-8527 insured under Reliance insurance Policy no. [protected] for 6.8.07 to 5.8.08
and also having paid Rs. 13525/- for renewal of same policy vide your cover note[protected] issued on 28th July 2008..

It was surprising to note that after issuance of cover note and having paid the amount by Company cheque, Reliance did not renew the insurance.
Moreover, I was informed about not acceptance of renewal after one month of expiry of Car insurance.
Even after lot of my persuassion with the person issued cover note, no reason and explaination was found.

Car on road without any insurance is something not acceptable by traffic rule as well as by our company who is committed to the society and its employee using this Car for official cum personal purpose. So this issue is very serious for our company and all employees.

Reliance being also a private company was perceived as a committed company to deliver more value and care for the customer. But this proves wrong even after two years.

Towards this I would like have a written assurance from Company as well as a amount of Rs 1.7 Lacs (50% of insured amount) to be paid by reliance within 15 days of this email.
Otherwise I will be forced to take legal action.

We are hopeful with Reliance for having realise their guilty and willingness to pay penality inorder to confirm/ensure that such mistakes not to be repeated.

Thanking you in anticipation,
Yours faithfully,

Sanjay Garg

from subash paliwal <[protected]@gmail.com>
to Allwyn.[protected]@relianceada.com
cc [protected]@irda.gov.in
bcc [protected]@consumercourt.in
date Wed, Apr 21, 2010 at 10:28 AM
subject Policy No.1304/[protected],Reference No: 4795132Hospital bill of Rs.23098/- and with four days bedRs.4000/-. (Case ID:[protected]
mailed-by gmail.com
hide details Apr 21 (4 days ago)


Sir,
I have sent eight attachments,Discharge letter,Cash prenumbered paid receipts No.2784 for Rs.20,000/- and 2787 for Rs.3000/-,Detail Bill Summary,Medicines used in Hospital details,Admission sheet,Name Correction letter,Receipts of Original bills along with claim form at your office,Claim Form Submitted Twice.

All investigation reports supporting diagnosis and break up of lab charges and medicine charges against final bill were added in final receipts . The investigation and pathological tests were done in house of Ayushman Hospital.Hence they have not charged separate.
Medicines detail given to me time to time after conducting my Ulta sound of whole stomach and chest X-rays in house of Ayushman Hospital and diagnosed Hepatitis.

I was admitted in Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) on 03/02/2010 at time 1.15P.M. due to stomach pain and problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist India Pvt.Ltd. on his toll free no.[protected] so many times but TPA has not picked my phone. If TPA picked up the phone then i will take cashless treatment after approval by faxing my Ultra Sound of whole stomach Report and X-rays Report and other paper of Hepatitis diagnosed.

Now I have been waiting for my claim settlement since 11/02/2010 .

How long i wait for pending claim settlement.

Thanking,
(S.C.Paliwal)
8 attachments — Download all attachments View all images

Discharge letter.TIF
187K View Download

cash paid.TIF
213K View Download

Detailed Bill.TIF
192K View Download

Medicine Details.TIF
175K View Download

Admission Sheet.TIF
200K View Download

Name Correction.TIF
159K View Download

Receipts.TIF
170K View Download

Claim Form.TIF
181K View Download
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subash paliwal to Reliance, Allwyn.Monteiro, bcc: rgi
show details Apr 21 (4 days ago)
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Sir,
I have sent eight attachments,Discharge letter,Cash prenumbered paid receipts No.2784 for Rs.20,000/- and 2787 for Rs.3000/-,Detail Bill Summary,Medicines used in Hospital details,Admission sheet,Name Correction letter,Receipts of Original bills along with claim form at your office,Claim Form Submitted Twice.

All investigation reports supporting diagnosis and break up of lab charges and medicine charges against final bill were added in final receipts . The investigation and pathological tests were done in house of Ayushman Hospital.Hence they have not charged separate.
Medicines detail given to me time to time after conducting my Ulta sound of whole stomach and chest X-rays in house of Ayushman Hospital and diagnosed Hepatitis.

I was admitted in Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) on 03/02/2010 at time 1.15P.M. due to stomach pain and problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist India Pvt.Ltd. on his toll free no.[protected] so many times but TPA has not picked my phone. If TPA picked up the phone then i will take cashless treatment after approval by faxing my Ultra Sound of whole stomach Report and X-rays Report and other paper of Hepatitis diagnosed.

Now I have been waiting for my claim settlement since 11/02/2010 .

How long i wait for pending claim settlement.

Thanking,
(S.C.Paliwal)

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Allwyn.[protected]@relianceada.com
Dear Mr Paliwal, I have responded to you this morning. Warm Regards, Allwyn D...
Apr 21 (4 days ago)
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subash paliwal to RLIFE.Customer., Allwyn.Monteiro, bcc: Reliance
show details Apr 21 (4 days ago)
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Allwyn.[protected]@relianceada.com to Jagadish, me
show details Apr 21 (4 days ago)

Dear Mr. Paliwal,

The TPA has received your mail which was sent last evening at 6:30pm . Please allow the TPA to verify the same and revert.


Warm Regards,
Allwyn D Monteiro
Manager- Grievance Redressal
Reliance General Insurance Co. Ltd.
Corporate Office , Mumbai
D[protected]
www.reliancegeneral.co.in




subash paliwal <[protected]@gmail.com>
04/21/10 10:29 AM

To
Allwyn.[protected]@relianceada.com
cc
[protected]@irda.gov.in
Subject
Policy No.1304/[protected],Reference No: 4795132Hospital bill of Rs.23098/- and with four days bedRs.4000/-. (Case ID:[protected]






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8 attachments — Download all attachments View all images

Discharge letter.TIF
187K View Download

cash paid.TIF
213K View Download

Detailed Bill.TIF
192K View Download

Medicine Details.TIF
175K View Download

Admission Sheet.TIF
200K View Download

Name Correction.TIF
159K View Download

Receipts.TIF
170K View Download

Claim Form.TIF
181K View Download
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RLIFE.[protected]@relianceada.com to me
show details Apr 22 (3 days ago)

Dear Customer,

Thank you for writing to rlife.[protected]@relianceada.com.

We refer to your e-mail dated 21st April 2010 regarding Medical Insurance.

We are in receipt of your e-mail and understand that you have a query about Reliance General Insurance.

We request you to kindly send a mail to services.[protected]@relianceada.comor can call upon[protected]Toll Free) or[protected]local charges applicable).

The Reliance General Insurance Customer Service Executive will be glad to assist you.

Assuring you of our best services at all times.

Thank you,

Customer Service
Reliance Life Insurance Co Ltd.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Life Insurance Co. Ltd. & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




subash paliwal <[protected]@gmail.com>
21/04/2010 10:43 AM

To
Allwyn.[protected]@relianceada.com
cc
RLIFE.[protected]@relianceada.com
Subject
Re: Policy No.1304/[protected],Reference No: 4795132Hospital bill of Rs.23098/- and with four days bedRs.4000/-. (Case ID:[protected]


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The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.
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subash paliwal
Sir, >> >> I have sent eight attachments,Discharge letter,Cash prenumbered pa...
Apr 22 (2 days ago)
Mail Delivery Subsystem
Delivery to the following recipient failed permanently: services.[protected]@relian...
Apr 22 (2 days ago)
subash paliwal
Now for claim settlement for Rs.23098/ plus four bed charges Rs.4000/-,i have...
9:31 AM (7 hours ago)
subash paliwal
> Sir, > I have sent eight attachments,Discharge letter,Cash prenumbered paid...
9:32 AM (7 hours ago)
subash paliwal
> >> Sir, >> I have sent eight attachments,Discharge letter,Cash prenumbered ...
9:33 AM (7 hours ago)
subash paliwal
>>> Sir, >>> I have sent eight attachments,Discharge letter,Cash prenumbered ...
9:59 AM (7 hours ago)
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[protected]@consumergrievance.com to me
show details 10:19 AM (7 hours ago)
Dear Consumer,

Thanks for writing to International Consumer Rights Protection Council (ICRPC).

We are happy to know that you have taken step forward to take action against the defaulter. You need to understand our requirements clearly and peoperly before you send your complaint and documents to us.

Please get the procedure for filing complaint by sending request mail to [protected]@consumergrievance.com and you will get reply within 2-3 minutes. Follow that procedure and file a complaint with us.

Please note that we reject and block those e-mail addresses that come with attachments or marked to us as copy (cc). Therefore avoid sending atachment or copies to us to remain in our white list as we are least interested to know what you write to other parties.

Best regards,

Arun Saxena
President
International Consumer Rights Protection Council (ICRPC)
www.consumergrievance.com
----- Original Message -----
From: subash paliwal
To: Allwyn.[protected]@relianceada.com
Cc: [protected]@consumergrievance.com
Sent: Saturday, April 24, 2010 9:31 AM
Subject: Re: Policy No.1304/[protected],Reference No: 4795132Hospital bill of Rs.23098/- and with four days bedRs.4000/-. (Case ID:[protected]

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Rajenderp to me, Allwyn.Monteiro
show details 12:18 PM (5 hours ago)
Dear Mr Subhash jI,

As earlier communicated kindly send all original hard copies also, so that we can process this claim.


Thanks & Regards

Rajendra Pal
[protected]
Medi Assist India Pvt Ltd.
From: subash paliwal [mailto:[protected]@gmail.com]
Sent: Saturday, April 24, 2010 9:34 AM

To: Allwyn.[protected]@relianceada.com
Cc: Rajenderp

Subject: Re: Policy No.1304/[protected],Reference No: 4795132Hospital bill of Rs.23098/- and with four days bedRs.4000/-. (Case ID:[protected]




Sir,
- Hide quoted text -
I have sent eight attachments,Discharge letter,Cash prenumbered paid receipts No.2784 for Rs.20,000/- and 2787 for Rs.3000/-,Detail Bill Summary,Medicines used in Hospital details,Admission sheet,Name Correction letter,Receipts of Original bills along with claim form at your office,Claim Form Submitted Twice.

All investigation reports supporting diagnosis and break up of lab charges and medicine charges against final bill were added in final receipts . The investigation and pathological tests were done in house of Ayushman Hospital.Hence they have not charged separate.
Medicines detail given to me time to time after conducting my Ulta sound of whole stomach and chest X-rays in house of Ayushman Hospital and diagnosed Hepatitis.

I was admitted in Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) on 03/02/2010 at time 1.15P.M. due to stomach pain and problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist India Pvt.Ltd. on his toll free no.[protected] so many times but TPA has not picked my phone. If TPA picked up the phone then i will take cashless treatment after approval by faxing my Ultra Sound of whole stomach Report and X-rays Report and other paper of Hepatitis diagnosed.
- Hide quoted text -
Now for claim settlement for Rs.23098/ plus four bed charges Rs.4000/-,i have gone to TPA office twice and have been requesting you since 11/02/2010 for my claim settlement..

Now I have been waiting for my claim settlement since 11/02/2010 .

How long i wait for pending claim settlement.

Thanking,
(S.C.Paliwal)

On Wed, Apr 21, 2010 at 10:28 AM, subash paliwal <[protected]@gmail.com> wrote:


Sir,
I have sent eight attachments,Discharge letter,Cash prenumbered paid receipts No.2784 for Rs.20,000/- and 2787 for Rs.3000/-,Detail Bill Summary,Medicines used in Hospital details,Admission sheet,Name Correction letter,Receipts of Original bills along with claim form at your office,Claim Form Submitted Twice.

All investigation reports supporting diagnosis and break up of lab charges and medicine charges against final bill were added in final receipts . The investigation and pathological tests were done in house of Ayushman Hospital.Hence they have not charged separate.
Medicines detail given to me time to time after conducting my Ulta sound of whole stomach and chest X-rays in house of Ayushman Hospital and diagnosed Hepatitis.

I was admitted in Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) on 03/02/2010 at time 1.15P.M. due to stomach pain and problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist India Pvt.Ltd. on his toll free no.[protected] so many times but TPA has not picked my phone. If TPA picked up the phone then i will take cashless treatment after approval by faxing my Ultra Sound of whole stomach Report and X-rays Report and other paper of Hepatitis diagnosed.

Now I have been waiting for my claim settlement since 11/02/2010 .

How long i wait for pending claim settlement.

Thanking,
(S.C.Paliwal)



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subash paliwal
> Sir, > I have sent eight attachments,Discharge letter,Cash prenumbered paid...
1:34 PM (3 hours ago)
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subash paliwal to Rajenderp, irda, bcc: procedure
show details 2:06 PM (3 hours ago)

Dear Mr.Rajender Pal,

Today is 24/04/2010 and i had submitted original documents in two phases to TPA office personally as TPA persons demanded and satisfied them on 11/02/2010 and 06/03/2010 personally and taken receipts for submitting original bills.

Now on 24/04/2010 you again demanded .After some more months again any new person come and he will further demand for bills.

Neither TPA picked up the phone when his customer availing hospitalization facility nor settle his claim after discharge by harassing customer to submitted bill again and again in three months gape by deputing new representative in every three month.
Ultimately customer harassed and left hope for claim payment.
I think TPA never settled any claim for payment simply harassed customer.

Consumer form is requested to handle the situation for fraud company with respected name Reliance Health Insurance as it cheat consumer.

Thanking,

(S.C.Paliwal)
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from subash paliwal <[protected]@gmail.com>
to Allwyn.[protected]@relianceada.com
cc services.[protected]@relianceada.comor
bcc Reliance General Insurance Company Limited <services.[protected]@relianceada.com>
date Sat, Apr 24, 2010 at 5:15 PM
subject Re: Policy No.1304/[protected],Reference No: 4795132Hospital bill of Rs.23098/- and with four days bedRs.4000/-. (Case ID:[protected]
mailed-by gmail.com
hide details 5:15 PM (4 minutes ago)
- Hide quoted text -

Sir,
I have sent eight attachments,Discharge letter,Cash prenumbered paid receipts No.2784 for Rs.20,000/- and 2787 for Rs.3000/-,Detail Bill Summary,Medicines used in Hospital details,Admission sheet,Name Correction letter,Receipts of Original bills along with claim form at your office,Claim Form Submitted Twice.

All investigation reports supporting diagnosis and break up of lab charges and medicine charges against final bill were added in final receipts . The investigation and pathological tests were done in house of Ayushman Hospital.Hence they have not charged separate.
Medicines detail given to me time to time after conducting my Ulta sound of whole stomach and chest X-rays in house of Ayushman Hospital and diagnosed Hepatitis.

I was admitted in Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) on 03/02/2010 at time 1.15P.M. due to stomach pain and problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist India Pvt.Ltd. on his toll free no.[protected] so many times but TPA has not picked my phone. If TPA picked up the phone then i will take cashless treatment after approval by faxing my Ultra Sound of whole stomach Report and X-rays Report and other paper of Hepatitis diagnosed.
Now for claim settlement for Rs.23098/ plus four bed charges Rs.4000/-,i have gone to TPA office twice and have been requesting you since 11/02/2010 for my claim settlement..

Now I have been waiting for my claim settlement since 11/02/2010 .

How long i wait for pending claim settlement.

Thanking,
(S.C.Paliwal)

On Wed, Apr 21, 2010 at 10:28 AM, subash paliwal <[protected]@gmail.com> wrote:


Sir,
I have sent eight attachments,Discharge letter,Cash prenumbered paid receipts No.2784 for Rs.20,000/- and 2787 for Rs.3000/-,Detail Bill Summary,Medicines used in Hospital details,Admission sheet,Name Correction letter,Receipts of Original bills along with claim form at your office,Claim Form Submitted Twice.

All investigation reports supporting diagnosis and break up of lab charges and medicine charges against final bill were added in final receipts . The investigation and pathological tests were done in house of Ayushman Hospital.Hence they have not charged separate.
Medicines detail given to me time to time after conducting my Ulta sound of whole stomach and chest X-rays in house of Ayushman Hospital and diagnosed Hepatitis.

I was admitted in Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) on 03/02/2010 at time 1.15P.M. due to stomach pain and problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist India Pvt.Ltd. on his toll free no.[protected] so many times but TPA has not picked my phone. If TPA picked up the phone then i will take cashless treatment after approval by faxing my Ultra Sound of whole stomach Report and X-rays Report and other paper of Hepatitis diagnosed.

Now I have been waiting for my claim settlement since 11/02/2010 .

How long i wait for pending claim settlement.

Thanking,
(S.C.Paliwal)




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from subash paliwal <[protected]@gmail.com>
to Allwyn.[protected]@relianceada.com
cc [protected]@irda.gov.in
bcc [protected]@consumercourt.in
date Sat, Apr 24, 2010 at 5:16 PM
subject Re: Policy No.1304/[protected],Reference No: 4795132Hospital bill of Rs.23098/- and with four days bedRs.4000/-. (Case ID:[protected]
mailed-by gmail.com
hide details 5:16 PM (2 minutes ago)
- Hide quoted text -


Sir,
I have sent eight attachments,Discharge letter,Cash prenumbered paid receipts No.2784 for Rs.20,000/- and 2787 for Rs.3000/-,Detail Bill Summary,Medicines used in Hospital details,Admission sheet,Name Correction letter,Receipts of Original bills along with claim form at your office,Claim Form Submitted Twice.

All investigation reports supporting diagnosis and break up of lab charges and medicine charges against final bill were added in final receipts . The investigation and pathological tests were done in house of Ayushman Hospital.Hence they have not charged separate.
Medicines detail given to me time to time after conducting my Ulta sound of whole stomach and chest X-rays in house of Ayushman Hospital and diagnosed Hepatitis.

I was admitted in Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) on 03/02/2010 at time 1.15P.M. due to stomach pain and problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist India Pvt.Ltd. on his toll free no.[protected] so many times but TPA has not picked my phone. If TPA picked up the phone then i will take cashless treatment after approval by faxing my Ultra Sound of whole stomach Report and X-rays Report and other paper of Hepatitis diagnosed.
Now for claim settlement for Rs.23098/ plus four bed charges Rs.4000/-,i have gone to TPA office twice and have been requesting you since 11/02/2010 for my claim settlement..

Now I have been waiting for my claim settlement since 11/02/2010 .

How long i wait for pending claim settlement.

Thanking,
(S.C.Paliwal)

On Wed, Apr 21, 2010 at 10:28 AM, subash paliwal <[protected]@gmail.com> wrote:


Sir,
I have sent eight attachments,Discharge letter,Cash prenumbered paid receipts No.2784 for Rs.20,000/- and 2787 for Rs.3000/-,Detail Bill Summary,Medicines used in Hospital details,Admission sheet,Name Correction letter,Receipts of Original bills along with claim form at your office,Claim Form Submitted Twice.

All investigation reports supporting diagnosis and break up of lab charges and medicine charges against final bill were added in final receipts . The investigation and pathological tests were done in house of Ayushman Hospital.Hence they have not charged separate.
Medicines detail given to me time to time after conducting my Ulta sound of whole stomach and chest X-rays in house of Ayushman Hospital and diagnosed Hepatitis.

I was admitted in Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) on 03/02/2010 at time 1.15P.M. due to stomach pain and problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist India Pvt.Ltd. on his toll free no.[protected] so many times but TPA has not picked my phone. If TPA picked up the phone then i will take cashless treatment after approval by faxing my Ultra Sound of whole stomach Report and X-rays Report and other paper of Hepatitis diagnosed.

Now I have been waiting for my claim settlement since 11/02/2010 .

How long i wait for pending claim settlement.

Thanking,
(S.C.Paliwal)

I AM PANKAJ ARORA HAVING RELIANCE GENERAL INSURANCE (MEDICLAIM POLICY ) NO. 1316/[protected]. MY WIFE WAS HOSPITALIZED DUE TO ACUTE PANCREATITIS... IN THIS REGARD WE ASK FOR CASHLESS CLAIM... BUT THEY DIDN'T CLEARED... AFTER THAT WE HAVE SUBMIT MY CLAIM ON 18TH FEB FOR REIMBURSMENT.. THEREAFTER ONE SURVEYOR HAS SURVEYED AT HOSPITAL AS WELL AS OUR RESIDENCE... BUT TILL DATE CASE IS PENDING AT THEIR END... NEITHER THEY ARE REPLING ON THE MAIL NOR PROPER REPLY ON TELEPHONE...

PLEASE WE NEED YOUR INTERVENTION IN THIS REGARDS...

MY CONTACT NO IS [protected]

Dear Sir

With due respect i beg to say that i am Ajay Kumar Mittal /So Sh. Dharmpal Mittal, resi of B-1142, II, Floor, Shastri Nagar, Delhi-110052.

Last 3 Years pay the Relaince General Insurance. Now I operate the lipoma of head opreat the st. stephen hospital. 1 feb. Please issue my claim. I three years later first time in claim. Please urgent the check. I orignial doucment send the Banglore Office.

Please clear the matter

Ajay Kumar Mittal
Policy No.[protected]
Claim No. 4813273

Dear Sir/Mam

Regarding my wife health insurance there is 4 months passed but still no any reply from RGI due to my claim payment and they are many times investigate this claim for making the fool ,I have given many times intimation for my claim by telephonic and through the mail but no any revert me from that side as this type of mail forworded by me which is given below.

Note: Forwarded message attached

-- Original Message --

From: [protected]@rediffmail.com
To: [protected]@rediffmail.com
Subject: failure notice

Hi. This is the qmail-send program at rediffmail.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[protected]@mediassistindia.com>:
220.227.77.139 Mailbox not found
Remote host said: 550 5.1.1 <[protected]@mediassistindia.com>: Recipient address rejected: User unknown in local recipient table

--- Enclosed is a copy of the message.
Dear Rajendra

As per your telephonic discussion i am sending my claim detail, there are two times investigation have been done first time in Dec.09 and again investigation has been done by Mr.Praveen by Probes Associate Delhi but still no any revert back form your side.

Pataint Name -Pushpa Pandey
Praposer Name Dinesh Pandey
Policy No.[protected]
date of Admission-21/09/2009
date of discharge-01/10/2009

So kindly resolve this claim issue ASAP.

Thanks & Regards
Dinesh Pandey
Mob.[protected]

Note: Forwarded message attached

-- Original Message --

From: "Dinesh Pandey"[protected]@rediffmail.com
To: [protected]@mediassistindia.com
Cc: service.[protected]@relianceada.com
Subject: Claim payment status

Dear Team

I have send my wife's claim 3/10/2009 POD no.Z98493754 to your company but still no any information regarding my payment.
kindly provide me my payment detail ASAP.

Regards
Dinesh Pandey
Policy No.[protected]
Mob.[protected]

From: Naresh Sharma
To: anil.[protected]@relianceada.com
Cc: care.[protected]@relianceada.com ; rgicl.[protected]@relianceada.com ; Reliance General Insurance Company Limited
Sent: Tuesday, April 13, 2010 4:13 PM
Subject: Fw: Change in policy (Case ID:[protected]


I know you are not right person to attain this complaint but i dont have other option because i am not getting satisfactory answer from those person who have to reply me on this matter:

1.) I have buy a mediclaim policy thought IVRS on 03-April-2010 & the policy no. is[protected]
2.) On 7th April when i check the softcopy of my policy than i found a mistake in this policy (In this policy you have mention wrong gender of son Mstr: Aayush Bhardwaj)
3) When chat with you executive he told me that i have to register my complaint though mail and then i have send a mail to Services.[protected]@relianceada.com on 07th April on the same day i recieved a mail from that id in which you have mentiond that escalated this matter to our concerned branch personal with complaint no[protected].
4.) in between i have log a another complaint (related to this matter) though phone[protected] & the complaint no. is 1087385 and your executive told me that this correstion is done only though branch so i have to contact nearest branch with the copy of this policy & date of Birth poof of my son.
5) on Saturday 10 April 2010 around 11:00AM i have visit to your coanught Place branch (2nd Floor Mercantile House, Kasturaba Gandhi Marg New Delhi) you can check the visitor registor of that branch. After waiting 1 hrs your executive told me i have to given a request letter from my side for this correction.
6) when i given a request letter than your executive told me that this correction is not done form here because this policy is issued directly from the head office name of that executive is Amit (Mobile No. [protected]) and he confirm me this change is done by evening. He is also given me assurance after this change he will call me or i can contact him on his mobile.
7) on saturday evening i am tring to call on this no but no attin my call
8) on Monday 12-April-2010 i finally decide to surrender this policy (Service Request No. Is 1096785) than i came to know i will get on 75% of the premium amount. But your Executive Mr. Aditya at the time of issing this policy told me if i surrender this policy within15 days than i will get the full amount.
9) i have also chat with you executive Mr. Bejon/ Ms. Neeta/ Ms. Mahalaxmi/ Mr. Sachin in this regard but did not get any satisfactor answer
10. ) I dont have any idea what i have to do know so i am sending this mail to all of to please check this mail and let me know what i have to do know

if you required the chat history please let me know i will forward it to you.

Sorry because i dont know who is the concern person who can help me on this matter, It is a very bad experiance for to buy a policy from you.

Thanks & Regards
Naresh Sharma

sir,
i am a policy holder of reliance general insurance company . as on
dated a accident occur on my car on dated 17.03.2009 a claim was
registered with me on telephone , the customer care executive given me
the claim registration number [protected] . my policy number is
[protected]. my vehical no is DL 3C AY 2593.
AS ON A SURVEYOUR MR. SANJEEV KUMAR came at site and told us , he is
surveyor deputed from company, after checking the vehical , he
demanded the money from workshop owner for pass the material which was
damage . my work shop owner refused to do so, then mr. sanjeev kumar
not inspected the damaged car nor any information was provided by him
, what will be repair cost and leave the site with given the threating
that they will see how cal you get the claim, in this matter i several
time given the intimation to the company to depute the senior or any
other surveyor . dut i am sorry to say that instead doing the right
procedure they not depute other surveyor and protecting him.
i request you take the necessary action against the surveyor sanjeev
kumar and the company . company is harassing me and my car is damaged
condition last 16 days. in this matter i already written to reliance general insurance companyt no response received from your side till date
R K GARG
[protected]

I have paid my car Insurance amount to renew my insurance to a Reliance General Insurance Agent, whose name is Ramesh Babu on December 25th 2009.

I have not rteceived my policy yet irrespective of number of phone calls and messages from me.

This is Pathetic service from the Reliance Agent, Ramesh babu when ever he answers my call, he tells there may be a delay in courier.

I can not understand in Hyderabad whether any courier takes more than five months to deliver a consignment.

I am providing the details below:

Insurance paid date:[protected]
Cover note number: [protected]
Insurance Company: Reliance General Insurance
Agent Name: Ramesh Babu
Agent Phone:[protected]
Place : Hyderabad.

This has caused a lot of stress and anxiety to me as I can not take out my car with out having the proper Insurance letter in my car.

Having paid the money on december 09, this is real pathetic service from reliance and its agent Ramesh babu to make a customer wait so long to get his insurance documents.

Still there is no clear idea on when I will receive my Insurance copy.

Sir,
we have debitted the amount for Two wheeler vehicle insurance in Relinace General Insurance company on 17/12/10,but they gave only recipt of the insurance copy that is valid upto 31st march-2010.we have called up the customercare two times recently yesterday(07/04/10) and they guided & recived my mailID to send soft copy of Two wheeler vehicle insurance.till date we don't recived any copy of the same.
it is very difficult ride in the city area with out insurance copy.please send the soft copy of insurance through my mail id and hard &orginal copy to residential address.
Insurance no.[protected]

deatails Residential Address.
s/oThammaiah.N.(Rtd.,H.M)
NARANAPURA,Tarikere(Tq),
Chikkamagalore(D)-577145.
Email ID: [protected]@yahoo.co.in

please take immdiate action & do the needful.


Thanks & Regards,
Shanmukha
[protected]

My car was parked near Auto Exchange, Raipur(C.G) on 26/12/2009. Around 3:00pm a car thief broke opened the door, tried to stole away the car, luckly due to breaking up of Steering wheel lock he was unable to take away the vehical, thankfully the Hyundai service persons came, some how managed to start the car.I went to Service center filled all the details left the car. After repairing made payment and was told the cheque will come to home. Now after more than 3months Reliance General Insurance Company Ltd is giving absurd reasons. Kindly do the needful.
Thanking you.

With regards.
Akash Kassu.
[protected].

Sir my reliance gernal insurance policy number [protected] in name of sumit goyal didnt get claim amount . its has been alraedy 1 yrs and the time i call them they only say that they will let me know and reliance people say talk to TPA but i didnt take policy from tpa , I can say very very poor service and sir advice me should i file case againsts them .

from subash paliwal <[protected]@gmail.com>
to Reliance General Insurance Company Limited <services.[protected]@relianceada.com>
cc [email][protected]@mediassistindia.com[/email]
date Thu, Mar 25, 2010 at 5:18 PM
subject Re: Re : I have been making above several complains to you to settle my claim since 19Feb2010. Response to your SR. No.[protected]Case ID:[protected]
mailed-by gmail.com
hide details 5:18 PM (0 minutes ago)
Sir,
We have personally given original papers on 11/02/2010 and got receipt wide your register no.21 and after some days as Dr.Riaz(M-[protected]) demanded for some papers and name correction letter.These papers in original were given to Dr.Riaz(M-[protected])personally in office Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 .
Now we feel that you are not in mood to settle my claim,therefore, please return my amount Rs.8075/-premium paid for getting Policy No[protected] because you are unable to give
service to your customer.

How long i wait?

Your Customer,

S.C.Paliwal)
Policy No.[protected]

- Hide quoted text -
On Thu, Mar 25, 2010 at 4:25 PM, Reliance General Insurance Company Limited <services.[protected]@relianceada.com> wrote:
Dear Mr. Paliwal,


Thank you for contacting Reliance General Insurance Customer Service Unit.

We understand that, your Reimbursement Claim is yet to be settled.

We would like to inform you that, as confirmed with the Third Party Administration (TPA), we are yet to receive the following documents from your end.

1. Original discharge summary.

2. Detail break up of Rs.10318.00 for medicine and Rs.4060.00 lab charges against final bill.

3. All original pre-numbered payment receipt against final bill.

4. Indoor case paper from hospital

5. And first consultation paper.

Hence, we request you to submit the same at the earliest of your convenience and enable us to process with your claim settlement.

Further, for any information you may also contact us on our toll free number[protected] or[protected]local charges) and our customer service executive will be glad to assist you.

Thank you for choosing to write to us.


Yours Sincerely,
Customer Service Unit
Reliance General Insurance Co. Ltd.

Warm Regards,


Customer Service Team
Reliance General Insurance Co. Ltd.
Corporate Office - Mumbai
Helpline:[protected]
[url=http://www.reliancegeneral.co.in]Health Insurance, Car Insurance, Home Insurance, Travel Insurance, Business Insurance - Reliance General Insurance[/url]

[protected]Original Message[protected]

Subject: I have been making above several complains to you to settle my claim since 19Feb2010.

Sir,I have been making above several complains to you to settle my
pending claim for Policy No.[protected] which has been still pending
since 11/02/2010.Otherwise please return my amount Rs.8075/-premium
paid for getting Policy No[protected] because you are unable to give
service to your customer.
How long i wait?
Your Customer,
(S.C.Paliwal)
Policy No.[protected]

I have submitted my claim Insurance of Rs 1,16,266 on dated 09 November 2009 and also submitted relevant documents as required by Medi Assit on 09 December 2009. The reference is CNN # 4471968.
It is regret to note that till date their is no communication from any concern on my claim from Insurance company or TPA.

My claim is pending from since last 5 months due to the negligence / fault of RGICL and TPA (MediAssist).

Now when I am calling them they are not picking my phone nor they are replying my mail.

It is hereby requested to please guide what will be my next step for early settlement of my above claim.

Any reply on guidance will be highly appreciated.

rom subash paliwal <[protected]@gmail.com>
to [protected]@mediassistindia.com
cc Reliance General Insurance Company Limited <services.[protected]@relianceada.com>
bcc [protected]@mediassistindia.com
date Tue, Mar 23, 2010 at 9:27 AM
subject I have deposited Origional HospitalizationDocuments(Admission Sheet, DischargeCard and Bills of Ayushman Hostital)on 11/02/2010.
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.
hide details Mar 23 (2 days ago)
Sir ,
Ideposited Origional Hospitalization Documents(Admission Sheet, DischargeCard and Bills of Ayushman
Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) alongwith Claim Form Filled to receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 on 11/02/2010 wide register no.21 .Now after
One month and 12 days you are telling for required following info document for further claim process.

1.kindly provide original final bill
2.kindly provide original discharge summary
3.kindly provide detail break up of rs.10318/ for medicine and rs.4060/ lab charges against final bill
4.kindly provide all original prenumbered payment receipt against final bill
5.kindly provide indoor case paper from hospital
6.kindly provide first consultation paper
7.kindly provide all original investigation report against submitted bill

Where you have been sleeping since One month and 12 days.
Please check at your end,
I have corrected my name through your letter taken by me in begining and submitted to your office that is Subhash c Paliwal insteady of Subhashis Poliwal .

Please do needful,
(S.C.Paliwal)

from subash paliwal<[protected]@gmail.com>
to [protected]@medisassistindia.com
cc [protected]@medisassistindia.com
date Sun, Mar 14, 2010 at 6:23 PM
subject Deposit Claim for Policy No[protected] on 11/02/2010 which is still pending for settlement .
mailed-by gmail.com
hide details Mar 14 (8 days ago)
Sir ,
I was admitted in Ayushman Hospital &Trauma centre,hero Honda
Chowk,NH-8,Gurgoan(Haryana) on 02/02/2010 at time 1.15P.M. due to
problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist
India Pvt.Ltd. on his toll free no.[protected] so many times but TPA
has not picked my phone.
I made a complain to Relaince General Insurance Co.Ltd. and got
registered no. 947725. The Relaince General Insurance Co.Ltd. has
given me Delhi address of Medi Assist India TPA Pvt. Ltd.F-2,Kailash
Plaza ,H-252,Sant Nagar,New Delhi-110065 Ph.[protected]/11.I
contacted TPA Delhi office through phones no. Ph.[protected]/11 and
office person told me to deposit your claim with origional Claim Form
Filled with Origional Hospitalization Documents(Admission Sheet,
Discharge Card and Bills of Ayushman Hospital &Trauma centre,hero Honda
Chowk,NH-8,Gurgoan(Haryana)).I deposited Origional Hospitalization
Documents(Admission Sheet, DischargeCard and Bills of Ayushman
Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) along
with Claim Form Filled to receiving section of Medi Assist India TPA
Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 on
11/02/2010 wide register no.21 .The scan copy of receipt given by
receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza
,H-252,Sant Nagar,New Delhi-110065 is herewith attached.
If i attached all Bills copy and admission Sheet, discharge card
,Medicine details the scan files sizes are large although i zip
compressed the same yet these impossible to attached.
Therefore, you are requested to sent the chaque of Rs. 27098/-(
Hospital bill of Rs.23098/- and with four days bed charges @1000/-
per day or Rs.4000/- bed charges)
as early as possible.

Thanking,

(S.C.Paliwal)
from vanajakshibm<[protected]@mediassistindia.com>
to subash paliwal <[protected]@gmail.com>,
Reliance General Insurance Company Limited <services.[protected]@relianceada.com>
date Mon, Mar 22, 2010 at 6:42 PM
subject Re: I have been making above several complains to you to settle my claim since 19Feb2010.
mailed-by mediassistindia.com
hide details 6:42 PM (14 hours ago)

Dear Sir,

Claim No. Event ID Received On Policy Number Policy Holder Emp code Emp Name Relation MAID Beneficiary Clm Type Clm Amt App Amt Claim Status
4795132 67135 06 Mar 2010 11:07 1304/[protected] Subhashis Poliwal 1 Subhashis Poliwal Self [protected] Subhashis Poliwal Reimbursement 27098 0 IR1

Claim Status: Info Reminder 1

Required following info document for further claim process.

1.kindly provide original final bill
2.kindly provide original discharge summary
3.kindly provide detail break up of rs.10318/ for medicine and rs.4060/ lab charges against final bill
4.kindly provide all original prenumbered payment receipt against final bill
5.kindly provide indoor case paper from hospital
6.kindly provide first consultation paper
7.kindly provide all original investigation report against submitted bill

Thanks & Regards,
Vanaja
Reply
Reply to all
Forward

Reply


from Reliance Genaral Insurance Company Limited <services.[protected]@relianceada.com>
to "[protected]@gmail.com" <[protected]@gmail.com>
date Tue, Mar 23, 2010 at 9:32 AM
subject Re: I have deposited Origional HospitalizationDocuments(Admission Sheet, DischargeCard and Bills of Ayushman Hostital)on 11/02/2010.
hide details Mar 23 (2 days ago)
Dear Customer,

Thank you for writing to Reliance General Insurance Customer Service Unit, we value our relationship with you.
We will attend to your mail promptly and revert to you within seven (7) working days .Your service request no. is 01049940 , kindly refer to the service request number for any further communications or query.

Register yourself on our website www.reliancegeneral.co.in for managing your policy account online and to know more about our online services.

If you need any further assistance please feel free to contact us on our Toll free number[protected] Or[protected]Local rates only) our customer service executive will be glad to assist you.
Assuring you of our best service always.

Yours Sincerely,
Customer Service Team

This is very sad to inform that such a renowned company like Reliance General Insurance Co Ltd service are to be termed as WORST Service ever that can be delivered by an Insurance company.

Even after 5 month of inception of policy (Relaince Health wise policy) , cashless card is awaited.

Policy No [protected].

Further, no response after numerous follow up.

In future its better to be uninsured than to buy insurance policy from RELIANCE.

Its a shame on company like Reliance.

You should improve your service or should stop being in Insurance.

Regards,
Dilip