Reliance General Insurance Complaints & Reviews

from subash paliwal <[protected]@gmail.com>
to Reliance General Insurance Company Limited <services.[protected]@relianceada.com>
cc [email][protected]@mediassistindia.com[/email]
date Thu, Mar 25, 2010 at 5:18 PM
subject Re: Re : I have been making above several complains to you to settle my claim since 19Feb2010. Response to your SR. No.[protected]Case ID:[protected]
mailed-by gmail.com
hide details 5:18 PM (0 minutes ago)
Sir,
We have personally given original papers on 11/02/2010 and got receipt wide your register no.21 and after some days as Dr.Riaz(M-[protected]) demanded for some papers and name correction letter.These papers in original were given to Dr.Riaz(M-[protected])personally in office Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 .
Now we feel that you are not in mood to settle my claim,therefore, please return my amount Rs.8075/-premium paid for getting Policy No[protected] because you are unable to give
service to your customer.

How long i wait?

Your Customer,

S.C.Paliwal)
Policy No.[protected]

- Hide quoted text -
On Thu, Mar 25, 2010 at 4:25 PM, Reliance General Insurance Company Limited <services.[protected]@relianceada.com> wrote:
Dear Mr. Paliwal,


Thank you for contacting Reliance General Insurance Customer Service Unit.

We understand that, your Reimbursement Claim is yet to be settled.

We would like to inform you that, as confirmed with the Third Party Administration (TPA), we are yet to receive the following documents from your end.

1. Original discharge summary.

2. Detail break up of Rs.10318.00 for medicine and Rs.4060.00 lab charges against final bill.

3. All original pre-numbered payment receipt against final bill.

4. Indoor case paper from hospital

5. And first consultation paper.

Hence, we request you to submit the same at the earliest of your convenience and enable us to process with your claim settlement.

Further, for any information you may also contact us on our toll free number[protected] or[protected]local charges) and our customer service executive will be glad to assist you.

Thank you for choosing to write to us.


Yours Sincerely,
Customer Service Unit
Reliance General Insurance Co. Ltd.

Warm Regards,


Customer Service Team
Reliance General Insurance Co. Ltd.
Corporate Office - Mumbai
Helpline:[protected]
[url=http://www.reliancegeneral.co.in]Health Insurance, Car Insurance, Home Insurance, Travel Insurance, Business Insurance - Reliance General Insurance[/url]

[protected]Original Message[protected]

Subject: I have been making above several complains to you to settle my claim since 19Feb2010.

Sir,I have been making above several complains to you to settle my
pending claim for Policy No.[protected] which has been still pending
since 11/02/2010.Otherwise please return my amount Rs.8075/-premium
paid for getting Policy No[protected] because you are unable to give
service to your customer.
How long i wait?
Your Customer,
(S.C.Paliwal)
Policy No.[protected]

I have submitted my claim Insurance of Rs 1,16,266 on dated 09 November 2009 and also submitted relevant documents as required by Medi Assit on 09 December 2009. The reference is CNN # 4471968.
It is regret to note that till date their is no communication from any concern on my claim from Insurance company or TPA.

My claim is pending from since last 5 months due to the negligence / fault of RGICL and TPA (MediAssist).

Now when I am calling them they are not picking my phone nor they are replying my mail.

It is hereby requested to please guide what will be my next step for early settlement of my above claim.

Any reply on guidance will be highly appreciated.

rom subash paliwal <[protected]@gmail.com>
to [protected]@mediassistindia.com
cc Reliance General Insurance Company Limited <services.[protected]@relianceada.com>
bcc [protected]@mediassistindia.com
date Tue, Mar 23, 2010 at 9:27 AM
subject I have deposited Origional HospitalizationDocuments(Admission Sheet, DischargeCard and Bills of Ayushman Hostital)on 11/02/2010.
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.
hide details Mar 23 (2 days ago)
Sir ,
Ideposited Origional Hospitalization Documents(Admission Sheet, DischargeCard and Bills of Ayushman
Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) alongwith Claim Form Filled to receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 on 11/02/2010 wide register no.21 .Now after
One month and 12 days you are telling for required following info document for further claim process.

1.kindly provide original final bill
2.kindly provide original discharge summary
3.kindly provide detail break up of rs.10318/ for medicine and rs.4060/ lab charges against final bill
4.kindly provide all original prenumbered payment receipt against final bill
5.kindly provide indoor case paper from hospital
6.kindly provide first consultation paper
7.kindly provide all original investigation report against submitted bill

Where you have been sleeping since One month and 12 days.
Please check at your end,
I have corrected my name through your letter taken by me in begining and submitted to your office that is Subhash c Paliwal insteady of Subhashis Poliwal .

Please do needful,
(S.C.Paliwal)

from subash paliwal<[protected]@gmail.com>
to [protected]@medisassistindia.com
cc [protected]@medisassistindia.com
date Sun, Mar 14, 2010 at 6:23 PM
subject Deposit Claim for Policy No[protected] on 11/02/2010 which is still pending for settlement .
mailed-by gmail.com
hide details Mar 14 (8 days ago)
Sir ,
I was admitted in Ayushman Hospital &Trauma centre,hero Honda
Chowk,NH-8,Gurgoan(Haryana) on 02/02/2010 at time 1.15P.M. due to
problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist
India Pvt.Ltd. on his toll free no.[protected] so many times but TPA
has not picked my phone.
I made a complain to Relaince General Insurance Co.Ltd. and got
registered no. 947725. The Relaince General Insurance Co.Ltd. has
given me Delhi address of Medi Assist India TPA Pvt. Ltd.F-2,Kailash
Plaza ,H-252,Sant Nagar,New Delhi-110065 Ph.[protected]/11.I
contacted TPA Delhi office through phones no. Ph.[protected]/11 and
office person told me to deposit your claim with origional Claim Form
Filled with Origional Hospitalization Documents(Admission Sheet,
Discharge Card and Bills of Ayushman Hospital &Trauma centre,hero Honda
Chowk,NH-8,Gurgoan(Haryana)).I deposited Origional Hospitalization
Documents(Admission Sheet, DischargeCard and Bills of Ayushman
Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) along
with Claim Form Filled to receiving section of Medi Assist India TPA
Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 on
11/02/2010 wide register no.21 .The scan copy of receipt given by
receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza
,H-252,Sant Nagar,New Delhi-110065 is herewith attached.
If i attached all Bills copy and admission Sheet, discharge card
,Medicine details the scan files sizes are large although i zip
compressed the same yet these impossible to attached.
Therefore, you are requested to sent the chaque of Rs. 27098/-(
Hospital bill of Rs.23098/- and with four days bed charges @1000/-
per day or Rs.4000/- bed charges)
as early as possible.

Thanking,

(S.C.Paliwal)
from vanajakshibm<[protected]@mediassistindia.com>
to subash paliwal <[protected]@gmail.com>,
Reliance General Insurance Company Limited <services.[protected]@relianceada.com>
date Mon, Mar 22, 2010 at 6:42 PM
subject Re: I have been making above several complains to you to settle my claim since 19Feb2010.
mailed-by mediassistindia.com
hide details 6:42 PM (14 hours ago)

Dear Sir,

Claim No. Event ID Received On Policy Number Policy Holder Emp code Emp Name Relation MAID Beneficiary Clm Type Clm Amt App Amt Claim Status
4795132 67135 06 Mar 2010 11:07 1304/[protected] Subhashis Poliwal 1 Subhashis Poliwal Self [protected] Subhashis Poliwal Reimbursement 27098 0 IR1

Claim Status: Info Reminder 1

Required following info document for further claim process.

1.kindly provide original final bill
2.kindly provide original discharge summary
3.kindly provide detail break up of rs.10318/ for medicine and rs.4060/ lab charges against final bill
4.kindly provide all original prenumbered payment receipt against final bill
5.kindly provide indoor case paper from hospital
6.kindly provide first consultation paper
7.kindly provide all original investigation report against submitted bill

Thanks & Regards,
Vanaja
Reply
Reply to all
Forward

Reply


from Reliance Genaral Insurance Company Limited <services.[protected]@relianceada.com>
to "[protected]@gmail.com" <[protected]@gmail.com>
date Tue, Mar 23, 2010 at 9:32 AM
subject Re: I have deposited Origional HospitalizationDocuments(Admission Sheet, DischargeCard and Bills of Ayushman Hostital)on 11/02/2010.
hide details Mar 23 (2 days ago)
Dear Customer,

Thank you for writing to Reliance General Insurance Customer Service Unit, we value our relationship with you.
We will attend to your mail promptly and revert to you within seven (7) working days .Your service request no. is 01049940 , kindly refer to the service request number for any further communications or query.

Register yourself on our website www.reliancegeneral.co.in for managing your policy account online and to know more about our online services.

If you need any further assistance please feel free to contact us on our Toll free number[protected] Or[protected]Local rates only) our customer service executive will be glad to assist you.
Assuring you of our best service always.

Yours Sincerely,
Customer Service Team

This is very sad to inform that such a renowned company like Reliance General Insurance Co Ltd service are to be termed as WORST Service ever that can be delivered by an Insurance company.

Even after 5 month of inception of policy (Relaince Health wise policy) , cashless card is awaited.

Policy No [protected].

Further, no response after numerous follow up.

In future its better to be uninsured than to buy insurance policy from RELIANCE.

Its a shame on company like Reliance.

You should improve your service or should stop being in Insurance.

Regards,
Dilip

Sir,

I have been receiving simply assurance not receiving not solution of my pending claim since 17/02/2010.As you see herebelow:-

Thank you for writing to Reliance General Insurance Customer Service Unit, we value our relationship with you.
We will attend to your mail promptly and revert to you within seven (7) working days .Your service request no. is 01042994 , kindly refer to the service request number for any further communications or query.


from Reliance Genaral Insurance Company Limited <services.[protected]@relianceada.com>
to "[protected]@gmail.com" <[protected]@gmail.com>
date Fri, Mar 19, 2010 at 5:36 PM
subject Re: My pending cliam since 11/02/2010 for Policy No.[protected].
hide details 5:36 PM (15 hours ago)
Dear Customer,

Thank you for writing to Reliance General Insurance Customer Service Unit, we value our relationship with you.
We will attend to your mail promptly and revert to you within seven (7) working days .Your service request no. is 01042994 , kindly refer to the service request number for any further communications or query.
from subash paliwal <[protected]@gmail.com>
to Reliance General Insurance Company Limited <services.[protected]@relianceada.com>
cc [protected]@mediassistindia.com
date Fri, Mar 19, 2010 at 5:34 PM
subject My pending claim since 11/02/2010 for Policy No.[protected].
mailed-by gmail.com
hide details 5:34 PM (15 hours ago)
Sir,
I have been making above several complains to you to settle my
pending claim for Policy No.[protected] which has been still pending
since 11/02/2010.Otherwise please return my amount Rs.8075/-premium
paid for getting Policy No[protected] because you are unable to give
service to your customer.
How long i wait?
Your Customer,
(S.C.Paliwal)
Policy No.[protected]

from subash paliwal <[protected]@gmail.com>
to Reliance General Insurance Company Limited <services.[protected]@relianceada.com>
cc [protected]@mediassistindia.com
date Sun, Mar 14, 2010 at 6:48 PM
subject Deposit Claim for Policy No[protected] on 11/02/2010 which is
still pending for settlement .
mailed-by gmail.com
hide details Mar 14 (5 days ago)
Sir,
I have been making complain to you and consumer also to settle my
pending claim for Policy No.[protected] .
which has been still pending since 11/02/2010.Otherwise please return
my amount Rs.8075/-premium paid for getting Policy No[protected]
because you are unable to give service to your customer.
How long i wait?
Your Customer,
(S.C.Paliwal)
Policy No.[protected]



reliance healthwise policy Complaints - Deposit Claim for Policy
No[protected] on 11/02/2010 which is still pending for settlement .
View all reliance healthwise policy complaints
reliance healthwise policy
Posted:[protected] by Subhash Chandra Paliwal Send email
Deposit Claim for Policy No[protected] on 11/02/2010 which is still
pending for settlement .
rom subash paliwal <[protected]@gmail.com>
to [protected]@medisassistindia.com
cc [protected]@medisassistindia.com
date Sun, Mar 14, 2010 at 6:30 PM
subject Re: Deposit Claim for Policy No[protected] on 11/02/2010
which is still pending for settlement .
mailed-by gmail.com
hide details 6:30 PM (1 minute ago)
- Hide quoted text -
> Sir ,
> I was admitted in Ayushman Hospital &Trauma centre,hero Honda
> Chowk,NH-8,Gurgoan(Haryana) on 02/02/2010 at time 1.15P.M. due to
> problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist
> India Pvt.Ltd. on his toll free no.[protected] so many times but TPA
> has not picked my phone.
> I made a complain to Relaince General Insurance Co.Ltd. and got
> registered no. 947725. The Relaince General Insurance Co.Ltd. has
> given me Delhi address of Medi Assist India TPA Pvt. Ltd.F-2,Kailash
> Plaza ,H-252,Sant Nagar,New Delhi-110065 Ph.[protected]/11.I
> contacted TPA Delhi office through phones no. Ph.[protected]/11 and
> office person told me to deposit your claim with origional Claim Form
> Filled with Origional Hospitalization Documents(Admission Sheet,
> Discharge
> Card and Bills of Ayushman Hospital &Trauma centre,hero Honda
> Chowk,NH-8,Gurgoan(Haryana)).I deposited Origional Hospitalization
> Documents(Admission Sheet, DischargeCard and Bills of Ayushman
> Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) along
> with Claim Form Filled to receiving section of Medi Assist India TPA
> Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 on
> 11/02/2010 wide register no.21 .The scan copy of receipt given by
> receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza
> ,H-252,Sant Nagar,New Delhi-110065 is herewith attached.
> If i attached all Bills copy and admission Sheet, discharge card
> ,Medicine details the scan files sizes are large although i zip
> compressed the same yet these impossible to attached.I have tried to attached these scans copies in small sizes.
- Show quoted text -
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rom subash paliwal <[protected]@gmail.com>
to Reliance General Insurance Company Limited <services.[protected]@relianceada.com>
cc [protected]@mediassistindia.com
date Sun, Mar 14, 2010 at 9:21 PM
subject I have been making above several complains to you to settle my
claim since 19Feb2010.
mailed-by gmail.com
hide details Mar 14 (5 days ago)
Sir,
You have been giving me simply service request no. since one month
and promising me in each requests we will revert to you within seven
(7) working days.Kindly refer to the service request number for any
further communications or query.
Now if we gether these querrries from your below mails sent to me,
these are as:-
1-Your service request no. is 01028921 on dated 14March2010.
2-Your the service request number 00972062 on dated 10March 2010.
3-Your service request no. is 01001085 on dated 03March2010.
4-Your service request no. is 00986187 on dated 24Feb.2010.
5-.Your service request no. is 00975741 on dated 20Feb.2010
6-Your service request no. is 00972062 on dated 19Feb.2010.

You also say that we assure you to provide a complete resolution on
your complaint at the earliest.
Sir,why you give above such false comitments to your customer and not
solve the problem.
Sir, since 19Feb. we have been getting such false comitments and how
long i will receive your such false comitments in solving my
problem.
Sir,I have been making above several complains to you to settle my
pending claim for Policy No.[protected] which has been still pending
since 11/02/2010.Otherwise please return my amount Rs.8075/-premium
paid for getting Policy No[protected] because you are unable to give
service to your customer.
How long i wait?
Your Customer,
(S.C.Paliwal)
Policy No.[protected]




from Reliance Genaral Insurance Company Limited
<services.[protected]@relianceada.com>
to "[protected]@gmail.com" <[protected]@gmail.com>
date Sun, Mar 14, 2010 at 6:52 PM
subject Re: Deposit Claim for Policy No[protected] on 11/02/2010
which is still pending for settlement .
hide details 6:52 PM (1 hour ago)
Dear Customer,

Thank you for writing to Reliance General Insurance Customer Service
Unit, we value our relationship with you.
We will attend to your mail promptly and revert to you within seven
(7) working days .Your service request no. is 01028921 , kindly refer
to the service request number for any further communications or query.

Register yourself on our website www.reliancegeneral.co.in for
managing your policy account online and to know more about our online
services.

If you need any further assistance please feel free to contact us on
our Toll free number[protected] Or[protected]Local rates only) our
customer service executive will be glad to assist you.
Assuring you of our best service always.

Yours Sincerely,
Customer Service Team
Reliance General Insurance Company Limited


from Reliance General Insurance Company Limited
<services.[protected]@relianceada.com>
to SUBHASHIS POLIWAL <[protected]@gmail.com>
date Wed, Mar 10, 2010 at 2:15 PM
subject Re: Relaince General Insurance Policy No.[protected]..
Complaints - Hospital bill of Rs.23098/- and with four days bed
Rs.4000/-. (Case ID:[protected]
hide details Mar 10 (4 days ago)
Dear Mr. Paliwal,


Thank you for contacting Reliance General Insurance Customer Service Unit.

This is with reference to your below communication.

We regret the inconvenience caused to you.

We would like to inform you that, we have forwarded your complaint to
our concern department with the service request number 00972062, our
devoted officials are looking into your complaint regarding
non-settlement of your reimbursement claim, as the same is under
process. We assured you to provide a complete resolution on your
request at the earliest.

Meanwhile, we appreciate your co-operation.

Further, for any information you may also contact us on our toll free
number[protected] or[protected]local charges) and our customer
service executive will be glad to assist you.

Thank you for choosing to write to us.


Yours Sincerely,
Customer Service Unit.
Reliance General Insurance Co. Ltd.

from Reliance Genaral Insurance Company Limited
<services.[protected]@relianceada.com>
to "[protected]@gmail.com" <[protected]@gmail.com>
date Wed, Mar 3, 2010 at 6:07 PM
subject Re: Claim settlement Rs.27098/- of Policy No.[protected]Bill
amount Rs.23098/- plusRs.4000/- as bed charges @1000/- per day for
four days.)
hide details Mar 3 (11 days ago)
Dear Customer,

Thank you for writing to Reliance General Insurance Customer Service
Unit, we value our relationship with you.
We will attend to your mail promptly and revert to you within seven
(7) working days .Your service request no. is 01001085 , kindly refer
to the service request number for any further communications or query.

Register yourself on our website www.reliancegeneral.co.in for
managing your policy account online and to know more about our online
services.

If you need any further assistance please feel free to contact us on
our Toll free number[protected] Or[protected]Local rates only) our
customer service executive will be glad to assist you.
Assuring you of our best service always.

Yours Sincerely,
Customer Service Team

from Reliance Genaral Insurance Company Limited
<services.[protected]@relianceada.com>
to "[protected]@gmail.com" <[protected]@gmail.com>
date Wed, Feb 24, 2010 at 7:51 PM
subject Re: Hospitalization bill claim of policy no.[protected].
(Case ID:[protected]
hide details Feb 24
Dear Customer,

Thank you for writing to Reliance General Insurance Customer Service
Unit, we value our relationship with you.
We will attend to your mail promptly and revert to you within seven
(7) working days .Your service request no. is 00986187 , kindly refer
to the service request number for any further communications or query.

Register yourself on our website www.reliancegeneral.co.in for
managing your policy account online and to know more about our online
services.

If you need any further assistance please feel free to contact us on
our Toll free number[protected] Or[protected]Local rates only) our
customer service executive will be glad to assist you.
Assuring you of our best service always.

Yours Sincerely,
Customer Service Team

Reliance General Insurance Company Limited


rom Reliance General Insurance Company Limited
<services.[protected]@relianceada.com>
to SUBHASHIS POLIWAL <[protected]@gmail.com>
date Wed, Feb 24, 2010 at 1:48 PM
subject Re: Hospitalization bill claim of policy no.[protected].
(Case ID:[protected]
hide details Feb 24
Images are not displayed.
Display images below - Always display images from services.[protected]@relianceada.com

Dear Mr. Paliwal,


Thank you for contacting Reliance General Insurance Customer Service Unit.

This is with reference to you below communication.

We would like to inform you that, your complaint for claim settlement
has been escalated to our concerned department with complaint number
00972062. We assure you to provide a complete resolution on your
complaint at the earliest.

Meanwhile, for any further assistance please feel free to contact us
on our toll free number[protected] or our local number 39898282,
and our customer service executive will be glad to assist you.

Thank you for choosing to write to us.


Yours Sincerely,
Customer Service Unit
Reliance General Insurance Co. Ltd.


rom Reliance Genaral Insurance Company Limited
<services.[protected]@relianceada.com>
to "[protected]@gmail.com" <[protected]@gmail.com>
date Fri, Feb 19, 2010 at 2:11 PM
subject Re: Hospitalization bill claim.
hide details Feb 19
Dear Customer,

Thank you for writing to Reliance General Insurance Customer Service
Unit, we value our relationship with you.
We will attend to your mail promptly and revert to you within seven
(7) working days .Your service request no. is 00972062 , kindly refer
to the service request number for any further communications or query.

Register yourself on our website www.reliancegeneral.co.in for
managing your policy account online and to know more about our online
services.

If you need any further assistance please feel free to contact us on
our Toll free number[protected] Or[protected]Local rates only) our
customer service executive will be glad to assist you.
Assuring you of our best service always.

Yours Sincerely,
Customer Service Team
Reliance General Insurance Company Limited


from Reliance Genaral Insurance Company Limited
<services.[protected]@relianceada.com>
to "[protected]@gmail.com" <[protected]@gmail.com>
date Sat, Feb 20, 2010 at 9:36 PM
subject Re: Hospitalization bill claim of policy no.[protected].
hide details Feb 20
Dear Customer,

Thank you for writing to Reliance General Insurance Customer Service
Unit, we value our relationship with you.
We will attend to your mail promptly and revert to you within seven
(7) working days .Your service request no. is 00975741 , kindly refer
to the service request number for any further communications or query.

Register yourself on our website www.reliancegeneral.co.in for
managing your policy account online and to know more about our online
services.

If you need any further assistance please feel free to contact us on
our Toll free number[protected] Or[protected]Local rates only) our
customer service executive will be glad to assist you.
Assuring you of our best service always.

Yours Sincerely,
Customer Service Team
Reliance General Insurance Company Limited
Reply
Reply to all
Forward

Reply


Reliance Genaral Insurance Company Limited to me
show details Mar 14 (5 days ago)
Dear Customer,

Thank you for writing to Reliance General Insurance Customer Service
Unit, we value our relationship with you.
We will attend to your mail promptly and revert to you within seven
(7) working days .Your service request no. is 01028987 , kindly refer
to the service request number for any further communications or query.
- Show quoted text -

rom subash paliwal <[protected]@gmail.com>
to Reliance General Insurance Company Limited <services.[protected]@relianceada.com>
cc [protected]@mediassistindia.com
date Sun, Mar 14, 2010 at 6:48 PM
subject Deposit Claim for Policy No[protected] on 11/02/2010 which is still pending for settlement .
mailed-by gmail.com
hide details Mar 14 (5 days ago)
Sir,
I have been making complain to you and consumer also to settle my
pending claim for Policy No.[protected] .
which has been still pending since 11/02/2010.Otherwise please return
my amount Rs.8075/-premium paid for getting Policy No[protected]
because you are unable to give service to your customer.
How long i wait?
Your Customer,
(S.C.Paliwal)
Policy No.[protected]



reliance healthwise policy Complaints - Deposit Claim for Policy
No[protected] on 11/02/2010 which is still pending for settlement .
View all reliance healthwise policy complaints
reliance healthwise policy
Posted:[protected] by Subhash Chandra Paliwal Send email
Deposit Claim for Policy No[protected] on 11/02/2010 which is still
pending for settlement .
rom subash paliwal <[protected]@gmail.com>
to [protected]@medisassistindia.com
cc [protected]@medisassistindia.com
date Sun, Mar 14, 2010 at 6:30 PM
subject Re: Deposit Claim for Policy No[protected] on 11/02/2010
which is still pending for settlement .
mailed-by gmail.com
hide details 6:30 PM (1 minute ago)
- Hide quoted text -
> Sir ,
> I was admitted in Ayushman Hospital &Trauma centre,hero Honda
> Chowk,NH-8,Gurgoan(Haryana) on 02/02/2010 at time 1.15P.M. due to
> problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist
> India Pvt.Ltd. on his toll free no.[protected] so many times but TPA
> has not picked my phone.
> I made a complain to Relaince General Insurance Co.Ltd. and got
> registered no. 947725. The Relaince General Insurance Co.Ltd. has
> given me Delhi address of Medi Assist India TPA Pvt. Ltd.F-2,Kailash
> Plaza ,H-252,Sant Nagar,New Delhi-110065 Ph.[protected]/11.I
> contacted TPA Delhi office through phones no. Ph.[protected]/11 and
> office person told me to deposit your claim with origional Claim Form
> Filled with Origional Hospitalization Documents(Admission Sheet,
> Discharge
> Card and Bills of Ayushman Hospital &Trauma centre,hero Honda
> Chowk,NH-8,Gurgoan(Haryana)).I deposited Origional Hospitalization
> Documents(Admission Sheet, DischargeCard and Bills of Ayushman
> Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) along
> with Claim Form Filled to receiving section of Medi Assist India TPA
> Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 on
> 11/02/2010 wide register no.21 .The scan copy of receipt given by
> receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza
> ,H-252,Sant Nagar,New Delhi-110065 is herewith attached.
> If i attached all Bills copy and admission Sheet, discharge card
> ,Medicine details the scan files sizes are large although i zip
> compressed the same yet these impossible to attached.I have tried to attached these scans copies in small sizes.
- Show quoted text -
7 attachments — Download all attachments View all images

scan0002.TIF
181K View Download

scan0003.TIF
116K View Download

scan0004.TIF
178K View Download

scan0005.TIF
175K View Download

scan0006.TIF
204K View Download

scan0007.TIF
200K View Download

scan0008.TIF
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HI

I renewed my policy on 5.2.2010 ([protected] ) and paid Rs.11429 through ABN AMRO bank but still now I have not received the policy documents.

I have contacted your reliance office so many times nothing is happening.

They have sent me a soft copy in that they have mentioned Period as 12.2.2010 to 11.2.2012
but in Expiry place they have mentioned as 11.2.2010 instead of 11.2.2012.
I do not know how such mistakes are happening in Reliance......

So kindly send the documents soft as well as hardcopy as early as possible .

rgds
s.sivakumar
[protected]

I got my M/Cycle HR 51 AB 6624 Yamaha make repaired through accident claim from Reliance general Insurance in Jan'2010. After making so many calls to Dealer & Surveyor Mr Ajay Singh Rawat and even writing mails and telephonic calls to Customer Care, still I didn't get my payment back. Surveyor says that he forwarded all the documents but in net when i checked even today also it is showing pending status of documents. It is almost going to be two months now. Let me know if there is no such solutions for the customer even after making complaints to reliance also, then I furhter proceed to Consumer cell. My earlier complaint nos are 1017026 dt. 09/03/2010 & 1021354 dt 11/03/10

i have called one of your insurance agent to my home for my car insurance , name ashok kumar ([protected]) given him the cheque no. (459981) dated 24/11/09 there agency code (21BRG203) he send me the cover note at wrong address i want my cover note at the address (D 21 jawahar park khanpur new delhi 110062 ) i have called that person so many times he always give some new reason, the cover note given by him[protected] is valid till 31 march.

kindly send the cover note to my correct address (D -21 jawahar park khanpur new delhi 110062)
my mobile no ([protected])

My 4 wheeler Mahindra Logan (Vehicle No MH 04 DR 2832) was vandalised in my society VIjaypark, GB Road Thane, by apraing acid and thereby causing the paint to come off. I had deposited the vehicle in Mahindra Global Gallerie Workshop and registered the claim with Reliance General Insurance. My Policy details are:

Name : Dilip Aravamudhan
Policy Number: [protected], Date of Loss: 01/03/2010, Date of Intimation: 02/03/2010, Claim Reference No: [protected]

As of date they are still to update me the status of my claim. They have orally informed e that the claim will be rejected. The reason being, I have claimed a No Claim Bonus in my previous policy which I was not entitled to. I am at a loss to understand how did the Insurance company not check the facts before issuing the policy with No Claim Bonus. I am put to immense mental pressure and agony. Ultimatly, I am spendin around Rs 30000/- from my pocket to ffot these expenses which is ideally covered under insurance. The company has proved its purpose of cheating the customers under the name of service.

Sir,

Sub: Mediclaim Reimbursement of Claim No. 4655476 under Policy No. 1305/[protected] of Reliance General Insurance under TPA
Medi Assist India Pvt.Ltd., New Delhi.

I am policy holder of Relainace Healthwise Policy Gold Plan which was cashless policy. Here, I have submitted all the documents for reimbursement of claim of my daughter Baby Vanshika Johri on 06th January, 2010 due to TPA (name mentioned above) was not allowed for cashless facilities and to pay cash. Now, there was appoximately two months passed, there is no proper response from the TPA and also Reliance Insurance people. I am really fed up with TPA response by saying that ' claim is in a process and it will be done soon on my every call. So, please instruct the concerned peoples to settle my claim at the earliest.

Your intervene is necessary to settle this claim as I am private employee and have no enough money to survive my family properly.

You are humbly request to lookinto this matter to get it done earliest.
Regards

Yours Sincerely,

Rajeev Johri
[protected]

Sub :(Cancellation of claim for admitting in I.C.U)

Dear

Sir/madam,

I was admitted in Yashoda Hospital GhaziabAd U.P in november 2009 due to high deangue feaver in which my blood platelets decreases to 30000/ hospital admitted to me in ICU department for 3 days and then transferred me to common room it cost me 50000/rs .
I have cash less reliance mediclaim policy , company rejected to pay cashless to hospital as they have promised to me while buying the policy and said to me you should pay the bill we will reimburse to you i paid bill of 50000/ rs but now they have rejected my claim by giving the reason .It is not required for you to admit in ICU hospital has charged admitted you to make money .
So is it my fault that hospital has admitted me in ICU.

I have submitted all my original bills and papers with Mediassist ,(Reliance general TPA ) on time .

Please help me as i am a small service man i have buyied this policy that it will help me when i will need it .But they are making fool of peoples by not paying legal claims .


My reliance policy no[protected]
Medi assist TPA ref no -4511346
Ph no -[protected]
[protected]

Thanks

Hitesh mirg
56 panchwati coloney
opp pawan cinema
Ghaziabad U.P

Sir ,
I was admitted in Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) on 02/02/2010 at time 1.15P.M. due to problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist India Pvt.Ltd. on his toll free no.[protected] so many times but TPA has not picked my phone.
I made a complain to Relaince General Insurance Co.Ltd. and got registered no. 947725. The Relaince General Insurance Co.Ltd. has given me Delhi address of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 Ph.[protected]/11.I contacted TPA Delhi office through phones no. Ph.[protected]/11 and office person told me to deposit your claim with origional Claim Form Filled with Origional Hospitalization Documents(Admission Sheet, Discharge
Card and Bills of Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana)).I deposited Origional Hospitalization Documents(Admission Sheet, DischargeCard and Bills of Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) along with Claim Form Filled to receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 on 11/02/2010 wide register no.21 .The scan copy of receipt given by receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 is herewith attached.
Therefore, you are requested to sent the chaque of Rs. 27098/-( Hospital bill of Rs.23098/- and with four days bed charges @1000/- per day or Rs.4000/- bed charges)
as early as possible.

Thanking,

(S.C.Paliwal)
Policy No.[protected].
Mobile No.[protected]
On Wed, Feb 24, 2010 at 7:51 PM, subash paliwal <[protected]@gmail.com> wrote:
To,
Customer Service Unit
Reliance General Insurance Co. Ltd.
Sir,

Please help me in getting me hospitalization bill of Rs.27098/-(Bill amount Rs.23098/- plus
Rs.4000/- as bed charges @1000/- per day for four days.
I have submitted the orgional bills along with filled claim form to your Delhi office ,Office TPA Kailash Plaza Sant Nagar on 11/02/2010 wide your receipt register no.21.
Please help me in getting my chaque of Rs.27098/- as early as possible.
Thanking,
(Subhash Chandra Paliwal)

On Wed, Feb 24, 2010 at 1:48 PM, Reliance General Insurance Company Limited <services.[protected]@relianceada.com> wrote:

Dear Mr. Paliwal,


Thank you for contacting Reliance General Insurance Customer Service Unit.

This is with reference to you below communication.

We would like to inform you that, your complaint for claim settlement has been escalated to our concerned department with complaint number 00972062. We assure you to provide a complete resolution on your complaint at the earliest.

Meanwhile, for any further assistance please feel free to contact us on our toll free number[protected] or our local number 39898282, and our customer service executive will be glad to assist you.

Thank you for choosing to write to us.


Yours Sincerely,
Customer Service Unit
Reliance General Insurance Co. Ltd.
from subash paliwal <[protected]@gmail.com>
to Reliance General Insurance Company Limited <services.[protected]@relianceada.com>
date Wed, Feb 24, 2010 at 7:51 PM
subject Re: Hospitalization bill claim of policy no.[protected]. (Case ID:[protected]
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.
hide details Feb 24 (7 days ago)
To,
Customer Service Unit
Reliance General Insurance Co. Ltd.
Sir,

Please help me in getting me hospitalization bill of Rs.27098/-(Bill amount Rs.23098/- plus
Rs.4000/- as bed charges @1000/- per day for four days.
I have submitted the orgional bills along with filled claim form to your Delhi office ,Office TPA Kailash Plaza Sant Nagar on 11/02/2010 wide your receipt register no.21.
Please help me in getting my chaque of Rs.27098/- as early as possible.
Thanking,
(Subhash Chandra Paliwal)

On Wed, Feb 24, 2010 at 1:48 PM, Reliance General Insurance Company Limited <services.[protected]@relianceada.com> wrote:

Dear Mr. Paliwal,


Thank you for contacting Reliance General Insurance Customer Service Unit.

This is with reference to you below communication.

We would like to inform you that, your complaint for claim settlement has been escalated to our concerned department with complaint number 00972062. We assure you to provide a complete resolution on your complaint at the earliest.

Meanwhile, for any further assistance please feel free to contact us on our toll free number[protected] or our local number 39898282, and our customer service executive will be glad to assist you.

Thank you for choosing to write to us.


Yours Sincerely,
Customer Service Unit
Reliance General Insurance Co. Ltd.

MY POLICY NO. IS [protected] FOR THE YAMAHA GLADIATOR TWO WHEELER WAS WITH YOU.I MET ACCIDENT IN SEPTEMBER 2007.MY CLAIM NO. IS [protected].YET I HAVE NOT RECEIVED THE CLAIM AMOUNT OF ABOVE SAID CLAIM.I HAD ALSO LODGED COMPLAIN HAVING COMPLAIN NO. 295052.KINDLY LOOK INTO THE MATTER BECAUSE IN YOUR SITE IT IS SHOWING SETTLED.
I HAVE WRITTEN THIS MAIL ON 18.11.2009 AND THEY REPLIED LIKE THIS
Dear Mr. Kumar,
We apologize for the delay in our response.
We understand that, you have been contacted by our concern branch personnel, and informed you about the process for re-issuance of the cheque.
Meanwhile, we appreciate your co-operation.
BUT TILL DATE I HAVE NOT RECEIVED MY CLAIM AMOUNT.
YESTERDAY I HAVE ALSO WROTE A MAIL TO HIM BUT I DIDNOT GET ANY REPLY THIS TIME.
SO KINDLY LOOK INTO THE MATTER.

I am having a real Nightmare dealing with Reliance general insurance. I have tried contacting multiple people with the local claims department, but to no avail, they never answer the phones. Logged complaint with the reliance customer care, was assured a resolution within 7 days, and now even after 20 days of logging the complaint, i still don't have a resolution.
I tried calling the customer care again, and was kept on hold for 20 minutes by the representative while he was connecting me to supervisor, i spoke to some supervisor, she put me on hold again and then disconnected the call. I didn't give up, I called again, asked for a supervisor, was kept on hold again, this time 30 minutes and i was again disconnected..
I have sent multiple emails to them, have attached them all, Never got a response, when i did get a responce, it was the standard template used in the call center, mentioning that we are working on the issue, please have patience, HOW DO THEY EXPECT ME TO HAVE PATIENCE AFTER 1 MONTH, for a claim settlement of just Rs.18000 when i was promised cashless service at the time of getting the policy.

Following are the emails i sent to Reliance:
I have sent multiple emails regarding this claim([protected]), but to no avail. I have tried contacting the surveyor, as well as some other people at the local claims departments, but they never pick up the phone. This is really frustrating, after a month and a half when the claim was initiated.
The documents were handed over to the surveyor more than a month back by Pearl Honda, I don't know what the surveyor is upto and why the file has not been submitted by him yet. I doubt if he has mis placed the documents by now and he had all the originals.

The total amount billed was Rs.17567 (Pearl Honda) and Rs. 2363 (Kumra Motors, Manimajra, Chandigarh).

I never expected this kind of delay from Reliance insurance. and i wonder if there are so many hassles and so much running around for a claim of mere 18-20,000, God forbid if there is a major accident, then what the company would do???


Today also i was on hold with Reliance insurance customer care for 30 minutes, twice and was disconnected by the people there both the times, they just kept me on hold, stating that they are connecting to some senior, and then i was disconnected. It was really frustrating to hold for 30 minutes and then just get disconnected.

Try to understand that i made the payment on a credit card and i am bearing interest on the same, i wonder who is going to bear that interest.

I had sent emails earlier too, never got a response, even now i don't have much hopes, but this email too is for my record and proof of harassment by reliance.

If anyone reads this email, kindly provide some contact detail, some one who can help me settle all this, or i may have to go the legal way.

I had booked a car with Sunrise Motors in November 2008.
(Showroom : Plot No. 2, I.P. Extension, Opp. Pandav Nagar, (near Mother Dairy), New Delhi - 110 092.)

The loan was rejected hence I requested for the cancellation. Sunrise refunded the portion of money they had kept however referred me back to Reliance General Insurance to recover the part of money paid for the Car Insurance which I never bought.

Since November 2008, I have been chasing and requesting Reliance General Insurance executives to refund the money and inreturn only got assurances that it will be done within next few days.
Its been over 1 year now but the next few days have yet not come.

Can someone Please help me recover my money.

Sir,
I was admitted in Ayushman Hospital &Trauma Centre Address: Hero Honda Chowk,37K.M.NH-8,Gurgoan(Haryana)from 03/02/2010 to 07/02/2010 due to problem Heptitis wide Registration No.955/10.
My total bill of hospital were Rs.23098/-(Twenty Three Thousand Ninty Eight).I have tried to TPA at[protected] but nobody peaked up phone.
My Policy No. is[protected].
Please help me to raise claim for Rs.23098/-.
Thanking,
(Subhash Chandra Paliwal)
Wrong name Subhashis Poliwal
M-[protected]

As per FAQ notice no. 19 on EPFO website , in case employer not forwarding our PF withdrawl request to EPFO , we can attest forms from any gazetted officer & can send directly to EPFO. But as per instruction , did same but my forms rejectd by EPFO & return back to my employer without any intimation on 17.11.2009 , so plz suggest me how can i claim my PF , which is accumulated in Government account . My PF No. is MH/46163/3613 & my concerned EPFO branch is Bandra ( Maharashtra) Mumbai

dear sir/madam
i am ashok kumar
i had a car insurance from reliance general
my policy no was [protected]

i renewed this policy online on 21/01/10

already an amount of Rs 5520 was deducted from my a/c



the details of transaction are following

transaction ID : w[protected]

bank reference no :IG15940132





but after transaction i did not got any acknoledgement from company

i contected to their call center and also i wrote an email to the company in this regard

but they are saying if money is deducted then i will get the policy by curier with in 10 days

but till now i could not got any thing by post.

the call center operator are saying that they can not trace online transaction.



plese help me



regards,

ashok

MY POLICY NO-[protected]. C.C.-4043356.I ADMITED ON18/04/2009 TO 24/04/2009 AT D.S.P HOSPITAL. AFTER THAT I SUBMIT ALL DUCOMENT TO THE TPA THE MEDI ASSIST INDIA PVT LTD. AFTER THAT I SUBMIT DR.TREATING CERTIFICATE ALLSO WITH SCAIN COPY BY MAIL. on14/09/2009 TO [protected]@mediassistindia.com.BUT TILL DATE NO APPROVE CLAIM. SO I REQUEST TO YOU PLEASE DO SOMETHING

KALPANA SHYAM
12/46 TILOK ROAD
B-ZONE
DURGAPUR-5
M-[protected]