Reliance General Insurance Complaints & Reviews

rom subash paliwal <[protected]@gmail.com>
to Reliance General Insurance Company Limited <services.[protected]@relianceada.com>
cc [protected]@mediassistindia.com
date Sun, Mar 14, 2010 at 6:48 PM
subject Deposit Claim for Policy No[protected] on 11/02/2010 which is still pending for settlement .
mailed-by gmail.com
hide details Mar 14 (5 days ago)
Sir,
I have been making complain to you and consumer also to settle my
pending claim for Policy No.[protected] .
which has been still pending since 11/02/2010.Otherwise please return
my amount Rs.8075/-premium paid for getting Policy No[protected]
because you are unable to give service to your customer.
How long i wait?
Your Customer,
(S.C.Paliwal)
Policy No.[protected]



reliance healthwise policy Complaints - Deposit Claim for Policy
No[protected] on 11/02/2010 which is still pending for settlement .
View all reliance healthwise policy complaints
reliance healthwise policy
Posted:[protected] by Subhash Chandra Paliwal Send email
Deposit Claim for Policy No[protected] on 11/02/2010 which is still
pending for settlement .
rom subash paliwal <[protected]@gmail.com>
to [protected]@medisassistindia.com
cc [protected]@medisassistindia.com
date Sun, Mar 14, 2010 at 6:30 PM
subject Re: Deposit Claim for Policy No[protected] on 11/02/2010
which is still pending for settlement .
mailed-by gmail.com
hide details 6:30 PM (1 minute ago)
- Hide quoted text -
> Sir ,
> I was admitted in Ayushman Hospital &Trauma centre,hero Honda
> Chowk,NH-8,Gurgoan(Haryana) on 02/02/2010 at time 1.15P.M. due to
> problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist
> India Pvt.Ltd. on his toll free no.[protected] so many times but TPA
> has not picked my phone.
> I made a complain to Relaince General Insurance Co.Ltd. and got
> registered no. 947725. The Relaince General Insurance Co.Ltd. has
> given me Delhi address of Medi Assist India TPA Pvt. Ltd.F-2,Kailash
> Plaza ,H-252,Sant Nagar,New Delhi-110065 Ph.[protected]/11.I
> contacted TPA Delhi office through phones no. Ph.[protected]/11 and
> office person told me to deposit your claim with origional Claim Form
> Filled with Origional Hospitalization Documents(Admission Sheet,
> Discharge
> Card and Bills of Ayushman Hospital &Trauma centre,hero Honda
> Chowk,NH-8,Gurgoan(Haryana)).I deposited Origional Hospitalization
> Documents(Admission Sheet, DischargeCard and Bills of Ayushman
> Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) along
> with Claim Form Filled to receiving section of Medi Assist India TPA
> Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 on
> 11/02/2010 wide register no.21 .The scan copy of receipt given by
> receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza
> ,H-252,Sant Nagar,New Delhi-110065 is herewith attached.
> If i attached all Bills copy and admission Sheet, discharge card
> ,Medicine details the scan files sizes are large although i zip
> compressed the same yet these impossible to attached.I have tried to attached these scans copies in small sizes.
- Show quoted text -
7 attachments — Download all attachments View all images

scan0002.TIF
181K View Download

scan0003.TIF
116K View Download

scan0004.TIF
178K View Download

scan0005.TIF
175K View Download

scan0006.TIF
204K View Download

scan0007.TIF
200K View Download

scan0008.TIF
159K View Download

HI

I renewed my policy on 5.2.2010 ([protected] ) and paid Rs.11429 through ABN AMRO bank but still now I have not received the policy documents.

I have contacted your reliance office so many times nothing is happening.

They have sent me a soft copy in that they have mentioned Period as 12.2.2010 to 11.2.2012
but in Expiry place they have mentioned as 11.2.2010 instead of 11.2.2012.
I do not know how such mistakes are happening in Reliance......

So kindly send the documents soft as well as hardcopy as early as possible .

rgds
s.sivakumar
[protected]

I got my M/Cycle HR 51 AB 6624 Yamaha make repaired through accident claim from Reliance general Insurance in Jan'2010. After making so many calls to Dealer & Surveyor Mr Ajay Singh Rawat and even writing mails and telephonic calls to Customer Care, still I didn't get my payment back. Surveyor says that he forwarded all the documents but in net when i checked even today also it is showing pending status of documents. It is almost going to be two months now. Let me know if there is no such solutions for the customer even after making complaints to reliance also, then I furhter proceed to Consumer cell. My earlier complaint nos are 1017026 dt. 09/03/2010 & 1021354 dt 11/03/10

i have called one of your insurance agent to my home for my car insurance , name ashok kumar ([protected]) given him the cheque no. (459981) dated 24/11/09 there agency code (21BRG203) he send me the cover note at wrong address i want my cover note at the address (D 21 jawahar park khanpur new delhi 110062 ) i have called that person so many times he always give some new reason, the cover note given by him[protected] is valid till 31 march.

kindly send the cover note to my correct address (D -21 jawahar park khanpur new delhi 110062)
my mobile no ([protected])

My 4 wheeler Mahindra Logan (Vehicle No MH 04 DR 2832) was vandalised in my society VIjaypark, GB Road Thane, by apraing acid and thereby causing the paint to come off. I had deposited the vehicle in Mahindra Global Gallerie Workshop and registered the claim with Reliance General Insurance. My Policy details are:

Name : Dilip Aravamudhan
Policy Number: [protected], Date of Loss: 01/03/2010, Date of Intimation: 02/03/2010, Claim Reference No: [protected]

As of date they are still to update me the status of my claim. They have orally informed e that the claim will be rejected. The reason being, I have claimed a No Claim Bonus in my previous policy which I was not entitled to. I am at a loss to understand how did the Insurance company not check the facts before issuing the policy with No Claim Bonus. I am put to immense mental pressure and agony. Ultimatly, I am spendin around Rs 30000/- from my pocket to ffot these expenses which is ideally covered under insurance. The company has proved its purpose of cheating the customers under the name of service.

Sir,

Sub: Mediclaim Reimbursement of Claim No. 4655476 under Policy No. 1305/[protected] of Reliance General Insurance under TPA
Medi Assist India Pvt.Ltd., New Delhi.

I am policy holder of Relainace Healthwise Policy Gold Plan which was cashless policy. Here, I have submitted all the documents for reimbursement of claim of my daughter Baby Vanshika Johri on 06th January, 2010 due to TPA (name mentioned above) was not allowed for cashless facilities and to pay cash. Now, there was appoximately two months passed, there is no proper response from the TPA and also Reliance Insurance people. I am really fed up with TPA response by saying that ' claim is in a process and it will be done soon on my every call. So, please instruct the concerned peoples to settle my claim at the earliest.

Your intervene is necessary to settle this claim as I am private employee and have no enough money to survive my family properly.

You are humbly request to lookinto this matter to get it done earliest.
Regards

Yours Sincerely,

Rajeev Johri
[protected]

Sub :(Cancellation of claim for admitting in I.C.U)

Dear

Sir/madam,

I was admitted in Yashoda Hospital GhaziabAd U.P in november 2009 due to high deangue feaver in which my blood platelets decreases to 30000/ hospital admitted to me in ICU department for 3 days and then transferred me to common room it cost me 50000/rs .
I have cash less reliance mediclaim policy , company rejected to pay cashless to hospital as they have promised to me while buying the policy and said to me you should pay the bill we will reimburse to you i paid bill of 50000/ rs but now they have rejected my claim by giving the reason .It is not required for you to admit in ICU hospital has charged admitted you to make money .
So is it my fault that hospital has admitted me in ICU.

I have submitted all my original bills and papers with Mediassist ,(Reliance general TPA ) on time .

Please help me as i am a small service man i have buyied this policy that it will help me when i will need it .But they are making fool of peoples by not paying legal claims .


My reliance policy no[protected]
Medi assist TPA ref no -4511346
Ph no -[protected]
[protected]

Thanks

Hitesh mirg
56 panchwati coloney
opp pawan cinema
Ghaziabad U.P

Sir ,
I was admitted in Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) on 02/02/2010 at time 1.15P.M. due to problem was diagnosised Hepatitis.I contacted to your TPA Medi Assist India Pvt.Ltd. on his toll free no.[protected] so many times but TPA has not picked my phone.
I made a complain to Relaince General Insurance Co.Ltd. and got registered no. 947725. The Relaince General Insurance Co.Ltd. has given me Delhi address of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 Ph.[protected]/11.I contacted TPA Delhi office through phones no. Ph.[protected]/11 and office person told me to deposit your claim with origional Claim Form Filled with Origional Hospitalization Documents(Admission Sheet, Discharge
Card and Bills of Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana)).I deposited Origional Hospitalization Documents(Admission Sheet, DischargeCard and Bills of Ayushman Hospital &Trauma centre,hero Honda Chowk,NH-8,Gurgoan(Haryana) along with Claim Form Filled to receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 on 11/02/2010 wide register no.21 .The scan copy of receipt given by receiving section of Medi Assist India TPA Pvt. Ltd.F-2,Kailash Plaza ,H-252,Sant Nagar,New Delhi-110065 is herewith attached.
Therefore, you are requested to sent the chaque of Rs. 27098/-( Hospital bill of Rs.23098/- and with four days bed charges @1000/- per day or Rs.4000/- bed charges)
as early as possible.

Thanking,

(S.C.Paliwal)
Policy No.[protected].
Mobile No.[protected]
On Wed, Feb 24, 2010 at 7:51 PM, subash paliwal <[protected]@gmail.com> wrote:
To,
Customer Service Unit
Reliance General Insurance Co. Ltd.
Sir,

Please help me in getting me hospitalization bill of Rs.27098/-(Bill amount Rs.23098/- plus
Rs.4000/- as bed charges @1000/- per day for four days.
I have submitted the orgional bills along with filled claim form to your Delhi office ,Office TPA Kailash Plaza Sant Nagar on 11/02/2010 wide your receipt register no.21.
Please help me in getting my chaque of Rs.27098/- as early as possible.
Thanking,
(Subhash Chandra Paliwal)

On Wed, Feb 24, 2010 at 1:48 PM, Reliance General Insurance Company Limited <services.[protected]@relianceada.com> wrote:

Dear Mr. Paliwal,


Thank you for contacting Reliance General Insurance Customer Service Unit.

This is with reference to you below communication.

We would like to inform you that, your complaint for claim settlement has been escalated to our concerned department with complaint number 00972062. We assure you to provide a complete resolution on your complaint at the earliest.

Meanwhile, for any further assistance please feel free to contact us on our toll free number[protected] or our local number 39898282, and our customer service executive will be glad to assist you.

Thank you for choosing to write to us.


Yours Sincerely,
Customer Service Unit
Reliance General Insurance Co. Ltd.
from subash paliwal <[protected]@gmail.com>
to Reliance General Insurance Company Limited <services.[protected]@relianceada.com>
date Wed, Feb 24, 2010 at 7:51 PM
subject Re: Hospitalization bill claim of policy no.[protected]. (Case ID:[protected]
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.
hide details Feb 24 (7 days ago)
To,
Customer Service Unit
Reliance General Insurance Co. Ltd.
Sir,

Please help me in getting me hospitalization bill of Rs.27098/-(Bill amount Rs.23098/- plus
Rs.4000/- as bed charges @1000/- per day for four days.
I have submitted the orgional bills along with filled claim form to your Delhi office ,Office TPA Kailash Plaza Sant Nagar on 11/02/2010 wide your receipt register no.21.
Please help me in getting my chaque of Rs.27098/- as early as possible.
Thanking,
(Subhash Chandra Paliwal)

On Wed, Feb 24, 2010 at 1:48 PM, Reliance General Insurance Company Limited <services.[protected]@relianceada.com> wrote:

Dear Mr. Paliwal,


Thank you for contacting Reliance General Insurance Customer Service Unit.

This is with reference to you below communication.

We would like to inform you that, your complaint for claim settlement has been escalated to our concerned department with complaint number 00972062. We assure you to provide a complete resolution on your complaint at the earliest.

Meanwhile, for any further assistance please feel free to contact us on our toll free number[protected] or our local number 39898282, and our customer service executive will be glad to assist you.

Thank you for choosing to write to us.


Yours Sincerely,
Customer Service Unit
Reliance General Insurance Co. Ltd.

MY POLICY NO. IS [protected] FOR THE YAMAHA GLADIATOR TWO WHEELER WAS WITH YOU.I MET ACCIDENT IN SEPTEMBER 2007.MY CLAIM NO. IS [protected].YET I HAVE NOT RECEIVED THE CLAIM AMOUNT OF ABOVE SAID CLAIM.I HAD ALSO LODGED COMPLAIN HAVING COMPLAIN NO. 295052.KINDLY LOOK INTO THE MATTER BECAUSE IN YOUR SITE IT IS SHOWING SETTLED.
I HAVE WRITTEN THIS MAIL ON 18.11.2009 AND THEY REPLIED LIKE THIS
Dear Mr. Kumar,
We apologize for the delay in our response.
We understand that, you have been contacted by our concern branch personnel, and informed you about the process for re-issuance of the cheque.
Meanwhile, we appreciate your co-operation.
BUT TILL DATE I HAVE NOT RECEIVED MY CLAIM AMOUNT.
YESTERDAY I HAVE ALSO WROTE A MAIL TO HIM BUT I DIDNOT GET ANY REPLY THIS TIME.
SO KINDLY LOOK INTO THE MATTER.

I am having a real Nightmare dealing with Reliance general insurance. I have tried contacting multiple people with the local claims department, but to no avail, they never answer the phones. Logged complaint with the reliance customer care, was assured a resolution within 7 days, and now even after 20 days of logging the complaint, i still don't have a resolution.
I tried calling the customer care again, and was kept on hold for 20 minutes by the representative while he was connecting me to supervisor, i spoke to some supervisor, she put me on hold again and then disconnected the call. I didn't give up, I called again, asked for a supervisor, was kept on hold again, this time 30 minutes and i was again disconnected..
I have sent multiple emails to them, have attached them all, Never got a response, when i did get a responce, it was the standard template used in the call center, mentioning that we are working on the issue, please have patience, HOW DO THEY EXPECT ME TO HAVE PATIENCE AFTER 1 MONTH, for a claim settlement of just Rs.18000 when i was promised cashless service at the time of getting the policy.

Following are the emails i sent to Reliance:
I have sent multiple emails regarding this claim([protected]), but to no avail. I have tried contacting the surveyor, as well as some other people at the local claims departments, but they never pick up the phone. This is really frustrating, after a month and a half when the claim was initiated.
The documents were handed over to the surveyor more than a month back by Pearl Honda, I don't know what the surveyor is upto and why the file has not been submitted by him yet. I doubt if he has mis placed the documents by now and he had all the originals.

The total amount billed was Rs.17567 (Pearl Honda) and Rs. 2363 (Kumra Motors, Manimajra, Chandigarh).

I never expected this kind of delay from Reliance insurance. and i wonder if there are so many hassles and so much running around for a claim of mere 18-20,000, God forbid if there is a major accident, then what the company would do???


Today also i was on hold with Reliance insurance customer care for 30 minutes, twice and was disconnected by the people there both the times, they just kept me on hold, stating that they are connecting to some senior, and then i was disconnected. It was really frustrating to hold for 30 minutes and then just get disconnected.

Try to understand that i made the payment on a credit card and i am bearing interest on the same, i wonder who is going to bear that interest.

I had sent emails earlier too, never got a response, even now i don't have much hopes, but this email too is for my record and proof of harassment by reliance.

If anyone reads this email, kindly provide some contact detail, some one who can help me settle all this, or i may have to go the legal way.

I had booked a car with Sunrise Motors in November 2008.
(Showroom : Plot No. 2, I.P. Extension, Opp. Pandav Nagar, (near Mother Dairy), New Delhi - 110 092.)

The loan was rejected hence I requested for the cancellation. Sunrise refunded the portion of money they had kept however referred me back to Reliance General Insurance to recover the part of money paid for the Car Insurance which I never bought.

Since November 2008, I have been chasing and requesting Reliance General Insurance executives to refund the money and inreturn only got assurances that it will be done within next few days.
Its been over 1 year now but the next few days have yet not come.

Can someone Please help me recover my money.

Sir,
I was admitted in Ayushman Hospital &Trauma Centre Address: Hero Honda Chowk,37K.M.NH-8,Gurgoan(Haryana)from 03/02/2010 to 07/02/2010 due to problem Heptitis wide Registration No.955/10.
My total bill of hospital were Rs.23098/-(Twenty Three Thousand Ninty Eight).I have tried to TPA at[protected] but nobody peaked up phone.
My Policy No. is[protected].
Please help me to raise claim for Rs.23098/-.
Thanking,
(Subhash Chandra Paliwal)
Wrong name Subhashis Poliwal
M-[protected]

As per FAQ notice no. 19 on EPFO website , in case employer not forwarding our PF withdrawl request to EPFO , we can attest forms from any gazetted officer & can send directly to EPFO. But as per instruction , did same but my forms rejectd by EPFO & return back to my employer without any intimation on 17.11.2009 , so plz suggest me how can i claim my PF , which is accumulated in Government account . My PF No. is MH/46163/3613 & my concerned EPFO branch is Bandra ( Maharashtra) Mumbai

dear sir/madam
i am ashok kumar
i had a car insurance from reliance general
my policy no was [protected]

i renewed this policy online on 21/01/10

already an amount of Rs 5520 was deducted from my a/c



the details of transaction are following

transaction ID : w[protected]

bank reference no :IG15940132





but after transaction i did not got any acknoledgement from company

i contected to their call center and also i wrote an email to the company in this regard

but they are saying if money is deducted then i will get the policy by curier with in 10 days

but till now i could not got any thing by post.

the call center operator are saying that they can not trace online transaction.



plese help me



regards,

ashok

MY POLICY NO-[protected]. C.C.-4043356.I ADMITED ON18/04/2009 TO 24/04/2009 AT D.S.P HOSPITAL. AFTER THAT I SUBMIT ALL DUCOMENT TO THE TPA THE MEDI ASSIST INDIA PVT LTD. AFTER THAT I SUBMIT DR.TREATING CERTIFICATE ALLSO WITH SCAIN COPY BY MAIL. on14/09/2009 TO [protected]@mediassistindia.com.BUT TILL DATE NO APPROVE CLAIM. SO I REQUEST TO YOU PLEASE DO SOMETHING

KALPANA SHYAM
12/46 TILOK ROAD
B-ZONE
DURGAPUR-5
M-[protected]

Dear Sir,

I had a Pulser 150cc bike which was purchase in 2005 from Aligarh, that bike was theft on 6th May 2008 from G. Noida (UP), So according to the Police procedure I have given a application for the same and after 1 week furnish a proper FIR to the Kasna Police station, Greater Noida (UP). But due to my mistake I didn`t inform to the Reliance General Insurance Co. Ltd. customer care (Bike was insured with RGICL) but 3 month 14 days later I informed to the RGICL customer care and they have also registered my complaint via Claim No.[protected], then RGICL send a surveyer for my case and surveyer start his process and ask for document what he want. I have submited all the documents which was demanded then time spends approx 2 to 3 months when I ask to surveyer for my CASE he said now you ask to company i.e. RGICL I have submit my report to RGICL but till now I dont know what is the status of my claim even when I ask to on phone RGICL local office which was situated at Okhla, N. Delhi, they gave me some excuses somthing now I transfered to Aligarh (UP). Regarding the same I have mailed too on email id (services.[protected]@relianceada.com) So help me how can I take my claim from Reliance. I will be very thankful to you.

With Regards
Deependra Verma
Add. Lotto Store
Sewati Complex, Lekhraj Nagar
Aligarh-202001
#[protected]

Dear Sir or Madam,

Please note I have taken a car Insurance through Reliance General Insurance Co. Ltd.
with Cover note:[protected].

While taking the policy the company had promised me 5 freeservice coupons and Car Vaccum cleaner,
but none of them have been delivered yet.

I look forward for your prompt action and reply in this regard,

Best regards,
Naman Baid
C.E.O.,
ACN Exports
Hand held: [protected]

i have policy with reliance ,my policy no[protected], and my claim no-4596059,
sir
i submitted the claim form29 october2009in mediassist pvt ltd andhri branch mumbai.till date he dnt sattel the claim. no body not pickup my phone.reliance costomer care employe every time promise me within 3 days salve the problem but no body call me for status.am very very upset pls help me out.i have all medical bill .i can produce any time.

Policy No.:[protected]
Renewal Policy No.:[protected]

I had subscribed to this policy in 2007 via Mr. Vipin of M/s Bajaj Capital and thereafter renewed the same in 2008 vide the same company. I had handed over the cheque for the same to a Bajaj Capital representative on12/2/2009. Attached is the official receipt of Bajaj Capital Ltd. indicating that cheque no. 623405 dated 11/02/2009 drawn on Citibank was handed over to their official on 12/2/2009.

To my surprise and extreme embarrassment, I had presented my Reliance Healthwise Card at Max Devki Devi Super Speciality Hospital towards the admission of my son, I was told that my policy had expired. This was not only the most embarrassing moment but also extremely stressful as I had to make alternate arrangements to pay towards the hospitalisation expenses. On following up and creating a login at the Reliance General Insurance website (samrat.[protected]@gmail.com), I learnt that this policy indeed expired on 13/02/2009.

When my executive followed with the staff at Bajaj Capital, I was told the Reliance had rejected the renewal of my policy 2 months after its renewal date (sometime in April 2009) stating that they have discontinued the Gold Plan. I have also followed up with RGICL by leaving an offline message on your live chat application as per my email below.

"I was very surprised to learn that the above policy has not been renewed by our Agent Bajaj Capital Ltd. On contacting Bajaj Capital I was told that Reliance General Insurance had rejected the renewal of this policy sometime in April 2009, while I had given the cheque for the same to Bajaj Capital in February 2009 itself. I would like to know as to WHY my policy was denied renewal so that I can take up the matter with the appropriate authorities. This has left me in a very embarassing situation when my son was admitted in Max Devki Devi Hospital and I was told that my insurance has expired."

I also attach a copy of my policy with this email.

On speaking with RGICL call center executives at 39898282 and [protected] (Ms.Supriya) I find it extremely surprising that nobody was able to provide me with a fax number to fax my complaint. All I was told was that there is NO fax no. to contact RGICL. This is indeed the height o[censored]nprofessionalism.

What I would like to know from RGICL / Bajaj Capital's end is:

1. Was my policy denied renewal in February 2009 (as stated by Bajaj Capital)?
2. If yes, then why was I not intimated about the same as I am the customer who would suffer the trauma in case of emergency?
3. If no, then WHY was my policy not renewed in February 2009?

I also stand to lose on the following grounds due to the non-renewal of my policy:

1. the amounts I paid for year 1 and year 2 have been wasted.
2. the benefits that would have accrued to me from the 3rd year, would now no longer be valid.
3. I would now be a fresh applicant with a fresh mediclaim policy if I plan to take one.
4. Apart from the above 3 points, the non-renewal of my policy has caused me the greatest stress, humiliation and embarrassment at the hospital.

This is in reference to the motor insurance from RELIANCE GENERAL INSURANCE i had taken Cashless policy on dated 20.03.09 of Reliance, at the time of policy the agent has told me that this policy is cashless, but when the car was damaged and given to repair at KTL workshop in Lucknow it was told that policy is not cashless.

So please look into the matter so resolve the problem.So that no one can diched by agents. If the problem will not be solved i can go to the court for further action.
I will be gratefull if any senior cantact me personally on my mobile [protected]

the policy is done from RELIANCE GENERAL INSURANCE CO. LTD.
ROHIT HOUSE ABOVE T.S. MOTORS
SHAHNAJAF ROAD HAZRATGANJ
LUCKNOW 226001

Thanks

MANISH KUMAR SRIVASTAVA
Contact no.
[protected]