Reliance Jio Infocomm Complaints & Reviews

I got jiofiber installed on[protected]. It's not even a month that I'm facing internet outage every alternate days. I have complained numerous times to their consumer service but they are still not able to resolve the issue.
Internet works for one day and next day again there is disconnection.

I work from home and I'm fully dependent on internet throughout the day.
Also Jio takes 3 months of charge in advance, so in spite of bad internet services, customer has to bear for 3 months or their money is lost.

I feel that I'm not being provided with the services as promised by Jiofiber and also cheated as they have already taken advance payment of three months and are least bothered about customer's grievances and difficulties faced.

I'm attaching few of the chats which I had with their customer service with the span of 20 days.

I have called jio customer care about 15 times from Saturday 10.12.2022 regarding internet issue they haven’t bother to take a complaint after multiple calls they have taken complaint on 12.12.2022 complaint number SR00001FX9DC while booking appointment jio customer care executive committed the engineer will visit the residence and query will be resolved by 12.12.2022 noon 12-1.30 pm but no response after which i called up jio again they rescheduled the appointment 5-6.30 again there is no response again i called up jio again they rescheduled the appointment 7-8.30 again no response after which i got agitated and contacted jio again they regretted their mistake and again appointment rescheduled on 9- 10.30 but still there is no response from any personnel

This type of service is embarrassing and even iterative followups the customer is resulted with no resolution but fatigue

3 days before every due date we are getting reminders for payment but while redressing a query the service remains a misery

Keeping customers in the dark and agitating them doesnt serve the purpose

Team kindly look into it and do the needful

My is consuming fastly inspite of no enough usage . The company is scamming people they are not giving 1.5 GB per day they are only giving 750 MB . The worst company it should be banned.

I have order jio fibernet connection and paid for the installation a very long time ago and got order no NO0000NT3XNL after that no one comes to install and it going reschedule again and again also no one has come yet for installation.This is the worst service i have ever seen. The person who registered for my jio account never picks up my calls or gives a proper response.It’s been 7 days but no proper reply from the team.Is 7 days not enough or what????.I have never seen such a bad team.I think jio has to take severe actions over such matters. We invest in their company in the hope of getting good service but here they don’t even respond properly. I am working professional and never expected this worse service from jio side.

1) I requested Jio Fiber to disconnect my Postpaid connection No.[protected] and refund my security deposit. Though the connection has been disconnected, they haven't picked up my setup box and router. This is further delaying refund of my Security deposit. Mentioning my

Complaint Numbers below.
SR00001FVN2X
SR00001FOKVV
SR00001FOMNY
SR00001FL77C
SR00001FK2K5

2) I took postpaid connection only for one month, but payment done on the very first day of taking the account. Jio Fiber is sending me reminders repeatedly for paying bill even after paying amount.

I complained many times but not hearing, very bad internet speed in my locality here the screenshot proof
Mobile-[protected]
Ad-dhandupura road tajganj agra
282006

I requested a jio fiber service request 2 people came at seperate time first one Subhajit Pal pH no(+[protected] he told to recharge for 6 months direct and he will upgrade our router to 5g for free. The next one Bikram Sardar pH no(+[protected] he came and told no such things to do and only to recharge for 3 month direct and he will upgrade to 5g router for free.But today when he came for installation he's asking for 4.5k and direct recharge for 6 months. This is a total scam no surety of anything. So either resolve this or I am switching to Airtel extreme..

I requested a jio fiber service request 2 people came at seperate time first one Subhajit Pal pH no(+[protected] he told to recharge for 6 months direct and he will upgrade our router to 5g for free. The next one Bikram Sardar pH no(+[protected] he came and told no such things to do and only to recharge for 3 month direct and he will upgrade to 5g router for free.But today when he came for installation he's asking for 4.5k and direct recharge for 6 months. This is a total scam no surety of anything. So either resolve this or I am switching to Airtel extreme.

Jio agent sold me a jio fiber plan that it's tenure is 1year now in 6months i got a call from jio executive that the plan is expiring. this agent is now getting backed of from his words . Now I will not pay a single penny . I want my one year plan. Contact number [protected]

My name is aravind.
My ph number [protected].

I am using JIO FI ROUTER M2S from so many days, I am using this router very carefully as per the user manual given.
But still due to cheap quality of Manufacturing, Recently I noticed the battery was swollen.
It happened not only to me. But to all my team mates also (Of course their matter was not related to me). But still not only me it is happening to everyone using the same Routers.You can see all away in the internet also regarding that.

So I called the customer service number. They had said they cant exchange due to out of warrenty. But still since it is not my fault.If battery capacity decreases then I wont ask you for exchange sir because it is gradual process.
Buldging or swelling of battery is also a MFG defects of cheap quality.

So What I am requesting is kindly exchange the battery to me because it is not my fault sir as used it very carefully.
So kindly I am requesting to only exchange my battery so that I can use my router as usually.

Dear sir

Its regarding my jio connection[protected] i have allready before disconnecting nd when i spoke at customercare on 18.08.2022 she told you will get toral 3500rs as refund within 14days after disconnection and device pickup but sorry to say i have received only 1500 rs why you people have not given me Rs3500 want the answer immediately on my email as i am having conversations of your customer care madam if you want i will post to social media ypu people are telling one amount and giving me less amount why 3500 rs not given and why only 1500rs given can you tell me ...

As before surrender i asked at your customer care she told you will get your Rs2000+1500rs total Rs 3500 rs you will get as refund why i have not got Rs 2000 can you tell

Want immediate reply and my refund amount full as per your executive conversation i am eligible for full amount then how come you gave me 1500 only

Want immediate call from Mukeshji

Hope will respond and give me my amount otherwise will be force to post in social media how you people cheat customers

Meeta Rahul shah
Mobile [protected]

Good evening sir,
I want to register complaint against jio care. They are very unresponsive. I lost my international roaming sim [protected] at UK. I am a Indian studying at UK and all my accounts are linked with my Indian Number [protected].
I called them and get my sim blocked so that no one can misuse it.

I requested them how to get jio dulicate sim but they are not replying. I have mailed them around 10 times. No reply is coming from their grievance team. I am upset as i want my number back so that i can assess all my accounts. But they are not replying.

Please help me.
Thanks and Regards
Karandeep singh sandhu
[protected]
Indian address; 35- model town, GT Road, Jandiala Guru, Amritsar, Punjab, India
UK address; Flat no 6d, THE ARCADE, HOLLOWAY ROAD, LONDON, UK
please see all required attachments

I have recharge on my phone from my csc wallet. Money deducted from wallet today 12/Dec/2022 at 3.10 am. But still now not receive my recharge. I want my recharge or refund my money. This the transaction reference number which money deducted from me and still not giving me my recharge- CSC REF : [protected]

I'm holding 2 Jio POS Lite accounts on numbers [protected] and [protected]. The Accounts got blocked by the company without any notice or intimation... I have balances in my wallet. Coincidence was that 2 accounts was blocked only after adding money into wallet. Details enclosed with screenshots here

I ordered and installed Jiofiber at my house which had 100% refund policy for uninstalling but when I request for uninstall of the Jiofiber they issued me a date on which they'll pick up the device but they didn't come.I called many times and they kept issue me date but they never came after 2-3 month they finally came after I again called and complaint but now they didn't refund me full amount because they're saying I didn't return the device before 60 days but in reality they never came and intentionally avoided my uninstall request and it's been 1 year they still didn't give my full amount money.

Name srinagesh
Location rajeshwari nagar, mysore road bangalore 569098
Issue : Improper fitment of manhole cover exposing sharp corner which is dangerous
Incident: new car tyre cut damaged beyond usage due to sharp metal edge of RJIL manhole cover in ideal homes 18th cross road
This is very poor workmanship in such a company
Need immediate compensation for the loss
Contact [protected]

Hi,

Registered Mobile Number: [protected] || Email: [protected]@gmail.com
Jio Number :[protected]
Account Number :[protected]

I was sold this post paid connect on 9th August 2022 with plan at 3536 INR. I was said there is zero security deposit and I don't need to pay any amount upto next 3 months. But I got Bill generated for the month of Oct-Nov 2022 of 1178. When I have opted for 999 INR plan of Jio then how come Jio service provider got my plan exhausted in just 2 months and charged me additional 1178 INR for Oct-Nov cycle. I would like to register complain against this fraud sale

Yesterday reçharged data add for 25₹+15₹ =3gb and regular pack 2gb. Total 5gb but couldn't use it after one hour msg had come that data finished... How can it possible.. No way to finish 5gb in one day

Location- 26.674952, 75.238779
plus code- M6FQ+XGJ Dudu, Rajasthan
locality- RAGHUNATH COLONY, malpura road, dudu, jaipur, pincode 303008
everyone at this location is facing so many problems related to network calls and internet speed. all the neighbours in this colony are so fed up with jio services as no one can call and use net easily we face frequent call drops and very slow speed of internet even slower than 3g in the world where 5g is rolling out in many places. now many people are opting to port from jio to another service provider as jio is not hearing any of our issues, i personally liked jio because of its innovation and the way jio introduced everyone to 4g but now that we are facing so many problems jio must take care of it for the people using jio in raghunath colony.

I have registered for jio fiber new connection with order number NO0000NJT1D8 last week. Twice installation people came and confirm that they cannot install jio fiber at my house. Told me to cancel the connection. I have requested jio customer care several times to cancel the connection request and issue the refund. Every time, they just reschedule the installation. I have already installed other fiber network. Please help me with cancellation of order and issue the refund. Thank you.