Reliance Jio Infocomm Complaints & Reviews

I have a chartered accountant, aged 33 years old, i have paid refundable deposit rs. 400/- on a/c no. [protected] which is provided mr. Jayesh sutariya, premium relationship manager, +[protected]. Payment is return in my account due to wrong account no. So i though that i made mistake in typing at that time i felt guily my self, i m educated and i made mistake (But actually it is not my fault) then i made payment from my kotak bank...

I am using jio sim from bigning and I also have updated 99 rs membership and other 3 months recharge package in which daily 1gb data is free but I am highly dissatisfied with the data because it always shows fake details of data usage. Not only me but also my so many friends are facing same problems. On 5th July I was traveling and there were network issues so I couldn't use my data properly also I was tired so I slept early around 9 or 10...

Hi,

I have already raised a request about signals. Still my problem was not solved.

Inside office signals are getting. To make calls or to access internet I should come out office.

This is really pathetic. I request you to please consider my request and solve it quickly

Location Details:

TATA Consultancy Services,
Salarpuria G.R Tech Park (ITPL Road)
Bangalore-...

Hello, i have done 3 recharge on 7 april and 8 april . Recharge was done by my icici debit card last 4 digit 0055 by jio money. All 3 transaction goes failed and all 3 recharge money got debited from my account. So please refund my all 3 transaction money.
I am writing details of 3 transaction here from jio money app.

[protected]-----
1. Title : www.jio.com
Type : In-shop payment
Transaction...

Jio net at khargone is working as 2g speed or less if any below it inspite of 4g speed .too much buffering .in room no services means you have to come on road or at roof to use jio services. If you can't improve your services then I have to reject jio sim from my phone. My phone no. Is [protected]...

Dear Reliance, After a long time I was happy with the service of reliance Jio. But the service is excellent in cities not in all area. My home is in Kerala, Kollam dist RPL STAFF QRTS. INSIDE RPL around 6lakh people are living. In that thousands of people are interested in Internet usage. If you could make me network available over there. It will be a great achievement for Jio as well as people over here. because no other network is providing...

I was got jio bar code no and next day i was visit reliance digital express store & executive had said that server problem please come after will and again was visited store their said modem was not connected, their was saying another problem but i was daily visiting store there are no of causes and lack up to 2 weeks final they say, that my jio bar code was expired. how is the responsible? finally i lost it was worst dont give wrong promise...

Dear sir/madam,
Greetings of the day!!

I have purchased jiofi model no - jmr 520 on 15th sept from reliance digital phoenix mall lucknow. Sim got activated on 18th sept and jio4gvoice application is working properly but suddenly on 20th sept when i checked my cellphone it start showing offline. Afterwards i have tried everything reinstalling the app, configuring the device on others smartphone but it now always shows...

Sir i am from gaya bihar.my self AMIT KUMAR.I got my jio sim on 22august that no. is [protected] but till now my jio sim is not activated or not any netwrk is unable there.Form sumisson has done after 1 day when I got jio sim.when I ask about this of any employs of jio they directly ignore or blame on mumbai office ls sir activate this immediately.....

My name is jasdeep singh and my jio number is [protected]. I bought Lyf phone for rs 4100 on 11 AU's 2016 just to get 3 months unlimited high speed as was promised jio company.but now they reduced speed to 128 kbps after 4 GB consumption.this is cheating as everyone is getting 4 GB data free and not a fair deal with customers who bought phones just to get 3 months unlimited pack......

Dear sir,
I brought a lyf flame 1 mobile on[protected] from midnapore, west bengal,
Also i get a new jio sim card and i submit photo, id proof detail and from same day, but till date my sim not activated,
When i goes to jio centre, jio representative very rough behaviour and tell me it take more then time,
Ir i request you how many time take to activated a sim card,
Please help me,
New jio no-[protected]br...

I purchased a wind 5 lyf mobile set from reliance digital xpress mini shop no. 11 gandhi nagar ghaziabad on[protected]. they give me set and sim mobile no. [protected]. after televerification no. started working on next day saying that it is an unlimited plan. but unfortunately after two days after getting 2 gb exhausted, data is not working. i have visited the same store, they are not rectifying the problem.
Alternate no. [protected]...

Hello, i am using coolpad note 3 lite, and i have downloaded myjio app, after downloading i got the coupon code that can be availed for jio sim, but company is refusing to provide sim as the executives are saying that your phone is not eligible for the jio preview offer, if my phone is not eligible why i got the coupon code to get the sim. So poor of jio....

Hello, My name is Rajashekar Reddy, we have given permission to install 4g tower at our residence in Chandangar, Hyderabad. We have signed agreement in July 2014, they promised 3 months rent as advance before starting the work. They requested for laying foundation work and said advance checks will be provided by another two weeks as they need to get checks from Head Office, Mumbai. They have completed erection of tower now and did not...

I am the owner of reliance site no 16 at sirsa. My site was selected for installation of 4 g solar mobile tower after necessary inspection by the engineers of the company. A agreement was also executed between me and reliance with agreed rent of rs.8500/- per month having construction period of three months. On 10 february persons of the company has started building work at my site. They demolish two side walls of my building upto lenter...

I ordered a business internet connection (Account[protected], corp ac#[protected]) from Jio on the 29th January for 3 months and paid in advance. I made it clear to the engineer that I will try for 3 months only, as most days the internet did not work, and despite several complaints, the internet remained disconnected because of technical issues. Around the same time, on April 5, 2025, I left for the USA. In June, I was informed by a message on WhatsApp that Jio did not disconnect my service, although I had asked for 3 months only. I had no way to contact Jio, given the 12 hr difference in India-US time. Then I find that in July, they took away the equipment and canceled my account, but want me to pay 3500 Ruppes as charges from May to July. They did not even refund my deposit. I need Jio to refund my deposit and cancel the charges due for me. Thanks Dr Satsih

I am filing this complaint regarding the non-delivery of a prepaid Jio SIM and annual unlimited prepaid plan purchased via the official Jio website (www.jio.com).

Order & Payment Details:
Order Reference Number: NO000154R0YL

Date of Purchase: 18 July 2018

SIM Purchase Amount: ₹349

Annual Plan Purchase Amount: ₹3, 599

Total Payment: ₹3, 948

Mobile Number Used for Purchase: +[protected]

Name: Navneet Singh

Delivery Address:
363/87, Naveen Nagar,
Campbell Road,
Lucknow – 226017

Issue Description:
After successful online payment and completion of KYC (photo/video verification), I was informed that the SIM would be delivered to my address within 24 hours. However, the SIM has not been delivered even after several days.

I have contacted Jio customer care multiple times via email and phone, but there has been no satisfactory response or resolution from their side. There has been no proper assistance, and repeated assurances have not resulted in delivery or refund.

Relief Sought:
I request ConsumerComplaints.in to intervene and help me receive:

Immediate delivery of the Jio prepaid SIM and activation of the annual plan
OR

Full refund of ₹3, 948 (total amount paid) in case the service cannot be provided

Attachments/Evidence:
(I will attach/supply the following if possible via portal upload)

Order confirmation receipt

Screenshots/emails of communication with Jio

Proof of payment (bank statement)

Contact Details:
Navneet Singh
Mobile: +[protected]
Email: [protected]@gmail.com

Lately Jio's network is worsening day by day, the network bars continuously fluctuate and the internet speeds slow down randomly, even voice calls face heavy lag and disconnection. Anything including video calls/streaming/gaming face severe network disruption and high ping >999ms, and no this isn't a device only issue as multiple people in the same area are facing heavy disruption. I had recently raised a complaint via Jio care but NO they just brushed it off immediately and closed the request claiming their network has not yet arrived in the area, yet their own app shows it connects to 5G along with the network icon??, and this issue occurs with both 4G and 5G. How is this acceptable after paying hundreds of rupees for a decent plan.
Please fix this issue
Location: Bengaluru
Pincode: 560001

I am facing an issue with my JioFiber connection linked to Fixed Line Number: +91-[protected]. My active plan is Postpaid_399_6M, and for the bill cycle 01-Apr-2025 to 30-Apr-2025, the due amount was Rs. 470.82, payable by 10-May-2025.

I made the full payment of Rs. 470.82 on 9th May 2025 at 7:35 AM via Amazon Pay UPI. Below are the transaction details:

Paid To: myjio.[protected]@hdfcbank

Paid From: Amazon Pay UPI (SBI ****2060)

UPI Transaction ID:[protected]

Amazon Reference ID: APLAP9e483373d7f863d89eaba0588e7245

Even after successful payment, the MyJio app shows that my account is suspended and the bill is still due. No confirmation or update has been provided, and my internet services have been disconnected.

This is highly unprofessional and has caused a lot of inconvenience. I request immediate action from JioFiber to update the payment status and restore my connection.

I had complained for my airfiber not working on 2nd May, 2025. A service engineer was supposed to visit my flat but declared it as addressed without visiting flat and solving the problem. SR00002CANUI was registered and closed without any solution. I called customer care and they did not help either. Another complaint was lodged SR00002CU8UR and again the service agent did not visit my flat and neither made any calls and messages but market it closed. Now after endlessly calling customer care they gave another visit on 5th. If they schedule a visit, I have to ensure I stay at home away from work. They provide no call or message update even when it is scheduled.
Many customers face this. Please help