Reliance Jio Infocomm Complaints & Reviews

Jio is blocking yandex verification code messages intentionally. Service provider is stopping my messages.

I have ordered for jio fiber installation on 27.06.2022 with order no NO0000M228FJ with one month installation free which is installed on 30.06.2022 for that i have charged rs 4000/- at that time the executive advised me if i uninstalled the jio fiber within one month of installation i will refund the whole amount. i have uninstalled the same within one month. After two month i have refund rs 1500/- but the 2500/- not refunded yet.

Held interview today and said to pay 2000 for training purpose .it will refund with 1st month salary

I have already disconnected my account ad raised request twice. They have not yet collected the returnable devices for past 3 months. Only after they collect, refund will be processed.

This is to complaint about that me Digvijay Singh Rana, I have recharged my jio number i.e. [protected] but not reflecting on app not i got confirmation message. On 10th November my jio recharge of 299/- is going to expire so on 8th November at 10:19 pm I have recharged my jio sim of 299/- in advance from jio app and it took me to the option where I have to choose out by which mode I have to pay so I chose Gpay to proceed, the amount deducted successful from it, but i didn't get any confirmation message from jio. Then i contact with jio customer care chat they said we didn't seeing any reflection of your jio recharge. Then i call jio customer care a girl picked the phone and said thay your request for recharge is reflecting but didn't receive your money she said to call the bank and recharge your number again I have recharged it again of 299/- then again . I contacted to bank they said the money is successfully deducted. I have all the proofs from Gpay transaction history to bank statement. Just help me in resolving my money and refunding my money that is deducted .

Hi sir
My name is ankit patel form manjalpur.vadodara.gujarat 390010
Am using jio Sim card and best network but some many day jio poor signal after am calling many time to customer helpline but no solution and he is talk sir this area in some technical issue solve shortly so please help

I am subscribe of reliance jio for past 7 months, initially it was good. for past 10 days i faced issue with internet and customer care is pathetic, they schedule engineer who will resolve the issue after 2 days of down time, as I am working from i am clueless of this service, and there is no compensation from jio for this outage time.they do not have proper framework of how things works, Really pathetic

I am an active jio fiber customer( [protected]). My internet is not working since 06-Nov-22, and i did have raise the query with jio team on the same date. But even after having more than 20 calls with jio customer care, the technical team is reluctant to provide the service and keep on rescheduling the visit and wasting my time when there is an active plan is going on. During first visit technical engineer suggested to terminate the jio connection and go for airtel as he will not fix the issue and provide the service and off course there will be no refund of active prepaid plan.

This is a mental harassment for me, also my IT job is entirely dependent on the internet, so creating job insecurity for me. I am tired of getting treated like a table tennis ball between jio care and technical team. Please help.

In my area (near sunaro ki dharmshala brahmpuri) jio service provider offers me to give the plan in 4000/- for 6month with 30mbps speed and set top box and as reward he commited to provide one year amazon prime membership.
I have paid him 4250/- online as he says that he will give 250/- cashback. after the fiber installation he is not responding to my calls. as a proof I have whatsapp chat screenshot in which he says he will login the prime on monday on another day and making false promises like this.

I had recharge my mobile no. for annual of Rs. 2599/- before expire of my existing plan. That annual plan includes Jio services as well as Disney + Hotstar subscription. now my exiting plan expired and recharged plan activated but that not showing Disney + Hotstar membership.
I already complaint registered to jio team but they said that
"It is sad to know that you are unable to view your Disney+ Hotstar subscription. We regret...

I am a 78 years old retired person and not in good health. In February 2022, I have taken a Jio Fiber connection of a fiber opti router plus a set top box paying 8000 plus odd rupees. I August 2022 their representetive came and offered a new and advanced router and I accepted this and paid 4200 rupees covering subscription for next six months. ie Till February, 11, 2023, I need not pay any money to them. Now a days every day I get an SMS asking for 706 rupees towards subscription. It is immpossible to contact them telephonically and no email address is provided. On their web site there is a direct e-mail facility and I used this and wrote my complaint. No response and I continue to receive bills for payment of 706 rupees. This creates lots of tension for me. Please Help.
Regards
Venugopalan.A.K
Mobile NO. [protected]
5, B, Surabhi Building, CAEECHS
Charkop
Kandivali.

Jio exhaust 1 GB internet in just 30-45 minutes which is a cheating with consumer.

I am complaining fourth time about bad net connectivity of jio in my locality, their is tower near my jio which has good connectivity but my mobile catches far from my home(tajganj), no hearing in jio i seem that it was a bad discussion to recharge in jio.. i think their is no choice account of to leave this company.
My mobile-[protected]
[protected]
Ad- dhandupura road, tajnagri agra
282006

I want to port my Jio number 9694163*** to other telecom companies but I am unable to generate my UPC port request number.
Whenever I try to generate UPC by sending port 9694163*** to 1900 at first they reply "Your request for UPC has been delayed.Please wait while your request is being processed." and after few minutes they'll reply "Request for UPC for your mobile no. 9694163*** could not be processed.Please retry after some time.

What should I do?

On 26.10.2022, I request for porting my idea number [protected] into Jio service from my house address at K-Block, Sector -41, South City -1, Gurugram, Haryana and on same day one person namely Mahesh, Sim delivery executive come at my address and verified my documents and take the details and capture my aadhar card and my photo and handover the sealed new sim of jio and asking charges of Rupees 300 thereupon I said that recently i port my another number into Jio Sim and they take only charges of first recharge amount. Thereafter, the aforesaid person agreed to take only first recharge amount of Rs.239 and same i paid online. That he assured within 2-3 days, my new sim will be activate but two days later aforesaid person contact and informed me that my sim activation process not completed and he have to do again thereupon I give him the day of sunday to come and complete the process of sim activation as I and working in delhi and not available on working days but on sunday, aforesaid person not come and thereafter on 01.11.2022, i.e. tuesday, when i called the aforesaid person, he intentionally avoided me and didn't pick my call on repeated times.
However, i call on customer care, but the executive did not give me satisfactory answer rather they asked me to give alternative number though at the time of process of verification, the aforesaid person Mahesh saved my number, which is to be port same as alternative number. That time, i asked him to save another number as alternative but he says he saved the same and no problem will come. That due to non existing of any alternative number, customer care executive refused to help me and insist to visit jio store and repeat the process and submit the documents again. I told that my documents already taken digitally by your sim delivery executive Mahesh and neither he complete the process nor he activate my sim after payment of first recharge of sim, but customer executive adamantly pressurize me to do all process again and failed to give answer what about the safety of those documents which were captured by sim delivery executive Mahesh. Customer executive refused to take contact number of sim delivery executive from me and further refused to take any action against the sim delivery executive Mahesh and failed to give answer of security of documents, my photo captured by sim delivery executive.
That both, sim delivery executive Mahesh and Customer care executive rather to help me harassing me on the name of porting the service into Jio, sim delivery executive asked me additional amount to pay on the sim, which is to be delivered free. That my documents already captured by sim delivery executive and i have apprehension that same may not be misused as now customer executive told me to do all process again. Please kindly take action against the aforesaid persons.

On 27/oct/2022 08.37pm recharge my jio number Rs. 239 using Gpay. Amount debited from my account but recharge not done. Lot of mail sent to gpay and Equitas bank and jio customer care. No proper response and still now problem not resolved.

Equitas bank said below
We wish to reiterate you that UPI transaction reference #[protected] was successful and credited to the beneficiary account on 27.10.2022. Kindly find the...

Hello
I have taken a connection of Jio fiber for trial in March for a month for which I paid Rs. 1500. After cancellation within 30 days I had to get this security money back. I cancelled the trial within 30 days and after that I received 500 rupees, when I called customer care, all they are saying is remaining 1000 rupees refund is getting initiated. I have already made complaint 10-12 times but getting same response and no refund. Please help me with the issue. I posted the same complaint here earlier also but no response was received. Please resolve the issue.

Jio fibre registered number- [protected]
Jio fibre trial connection taken month- First week of March
Cancellation month- April First week

Sir,
I regret to inform you that I am using Airtel before 1.5 years but today 30/10/22 I want to Port From Airtel to Jio due to worst service of Airtel So i got call from Unknown no [protected] and tell me I am calling from Jio if you want to Port jio then you have to Firstly Cancle Airtel Delhi No So Send CANCEL your No to 1900 for Porting process and Send me Sms CANCEL &my No to 1900 i think all fraud going on by Airtel
So I request to consern person take action and order regarding this issue.

Thanks& Regards
Irshad Ahmed
[protected]

I have done recharge from my google pay for 179 plan twice. First time the transaction failed. Amount deducted 179. Then again after 1 day I repeated the recharge. This time the transaction was successful from google pay with transaction i'd but no recharge confirmation received from jio. Again 179 amount was deducted. Attaching screenshot for your reference. Please help me on this.

I asked for a new jio connection and got it. But the representative gave false information saying it's prepaid but then making my connection postpaid, even though I informed i needed prepaid.

I cancelled on the same day 24th of Oct, 2022, but not jio has taken 2 days and not yet completed the cancellation even after they said it'll be cancelled in 24hrs and I will get my money, and no postpaid money will be deducted. But I am being false charged with that amount everyday and jio is not taking action.

Service request number : SR00001EU3OO