Reliance Jio Infocomm Complaints & Reviews

We had good jio connection at my place [Siddeshwari, Chowk, Varanasi - 221001]. Most of my family had one jio sim, which was also the primary sim since the services were good here. But towards end of September, we started having network issues. We were not able to use internet and calling also got really bad. Call drops started to happen, and not one call went without disturbance. There are only some areas where the network works a little bit but we can't sit there all day, right? Mind you we have paid 666 for 3-month plan so we are bound to use this disastrous service and can't port since the money would go waste (not that we are being able to use even 10% of it currently). On calling them, we only get prewritten responses, and no progress has been made yet. I demand refunds or allowance to let us use the data and call hours that we were deprived of on other networks (or if they fix it by the weekend, then they provide that as extension). You can't just take our money and let us be at your mercy as if you are the one paying my bills. Telecom sector administration needs to put some laws to protect interests of common citizens for the money they are paying. Now, as we are in an era where we rely on internet to connect, carry out business, entertain, study, shop how careless it is to leave the issue unattended for around month, and the fact that they already know it but don't give you an alternative meanwhile they are "fixing" it is annoying. The locality is actually a crowded one, imagine how many JIO users here who don't have wifi or an alternative must have been troubled by this issue.
Now, in order to make things work we had to get additional plans on other sims (also only devices with 2 separate 4g sim slots had this privilege) which is extra cost paid by us.
I need Jio to arrange refunds /repeat plans to cover the time period with their network issue after fixing it within a week.
Guess reli-ance name is not justified for the ambani owned company?

I have placed a termination request and the connection has been terminated more than 17 days ago. Since then have been following up daily with Jio customer care to have somebody come and collect Jio modem and issue refund of deposit amount but no body is helping.

Looks like it's a scam by Jio to avoid payment of deposit amount.

Many times cal jio costemer care but all time disconect my cal. lady exicutive wrong speacking
i am already compaint ishue but still 1 year.not solving problom.
1signl bar. net wark irror. alwais signl off. i am cal costemer care but disconect cal. many times complaint but not responce. many exixutives
cal karne ka time cal be atent nahi karta.agar atent kiya badh be nahi sunre. wrong tarika se badh karte pleas understand kerala costemer care many exicutive agent wrong.

many times inform problom but kuch responce jio me nahi ples understand ishue pleas solved netwark problom kerala

ishue kerala kerala many jio exicutive agent wrong speacking still

The bank has debited the amount of recharge which was made through Paytm [UPI ref. No.:[protected]] but my number did not get recharged. If the transaction is successful by jio mobility's side and if I have recharged an unknown wrong number then please let me know that phone number so that I can contact them.

While taking Jio fiber connections, the sales team promises customers many things like free one month, stb box free etc. But they say it will be applicable only if you take for min 3 to 6 months and will get it at the end of the scheme. After the scheme ends the sales guys disappear and the jio customer care team says no such policy and apologize . In the end cus is squeezed. Good game plan by Jio management. All beware !

Hi, my name is Ritwi Rai Dutta. I took my Reliance Jio postpaid connection in the month of April 2022 and I surrendered the phone number in the month of September 2022. During the purchase of the sim card Jio associates told me I need to submit Rs. 500 as security deposit and it will be refunded back post disconnection but despite being disconnected they are not refunding my amount which was deposited. And also I have cleared all the dues so I am eligible for the full refund of Rs. 500. My the then phone number was [protected]. Kindly look into the matter as soon as possible.

I have recharge my jio no. [protected] on 04/09/2022 at 02:16 AM by amazon Pay.
MY money has been debited but recharge was not done by jio
and after that there is no refund done by the both of of the company
Jio and Amazon.
Amount debited: ₹239 from my Bank
Bank Payment Reference ID:[protected]
Bank Account Holder Name : Prince Kumar
Bank Name: Kotak Mahindra Bank
Bank Account Number:[protected]
IFSC Code:KKBK0000811
Bank Branch: Chapra, Bihar 841301

Since one month, no one has come to pickup my jio fiber device and still am not getting refund rs. 2300 approx. from jio. If I call jio customer care, they asked me to avilable in home, if I am available in home also no has to come and pickup the device.
Sale personal, without informing me he has it installed the postpaid connection, that is the first problem. After that he is not picking my call.
Customer care also escalated...

Hi i have one suggestion could you guys please enable topup section for pre on post sim card having 10RS plan

Like airtel
@airtelindia

they have topup option for pre on post sim card

While You guys just didn't care about that.

Plz have a look

Its airtel pre on postpaid sim having two sections for prepaid plan and Postpaid plan

https://twitter.com/Riyazdin9/status/[protected]?s=20&t=g44WqVt5zi3jQvcv1hPLaA

Please provide us incoming and outgoing detail

I applied for Jio fiber on September 23, 2022, and the business team visited the site the next day and provided all necessary documents/information to them, and payment was successfully completed on the same time. After two fiber installation teams visited the site but did not install the fiber, I tried to call the managers and business team members several times, but they did not pick up the phone, and I tried to message them using WhatsApp, but they did not respond.
I'm not sure how to contact them, and I'm stuck; I'm not sure who I need to contact to move forward; I tried a complaint through the Jio portal as well but received no response.
I did not expect this behavior from Jio team members, and while I have several BB options in my area
Area- Bangalore
location -Kadugodi-560067

I complained about slow speed some days before but its not still resolved please do it other i have to port in vi
No.-[protected]
Alternate-[protected]

While making purchase of jio set top box. The payment failed twice (1000 +1000)rs. I complained several times to jio customer care but they wantedly close the complaint every time without refunding my money even after sharing my transaction details with them. I emailed them 5 times and they give irrelevant responses. Kindly help me get the refund of 2000rs.

In Had raised a request to shifting jio fibre modem in same flat. Engineer promised me that he will come on next day and closed my complaint . Another day again my time was rescheduled . Engineer call me before scheduled time while I was not at my room. Again they hold the complaint. Its the fifth day after complaining and till my complaints are not solved . I am using other communication service provider but I had never faced such a worst experience from they . All the jio engineers are fake with ‘0’ professionalism.

I took a join Fiber connection Banglore on 29th of Aug. I faced issue related to speed and complained and no one turned up. On 3rd the complaint number SR00001DMQ9V was raised and closed without any resolution.

On 4th again I raised request to terminate the connection which was quoted as "Wrong Sales Committment" and this also got closed on 7th Sep. Request Number for same is SR0000DNHJI.

Now, its been more than 15 days since I'm chasing them to provide the advance amount which is close to 7500Rs and not getting
any proper response..

I had to go through the mental trauma of internet not working as I'm in IT and this is mandatory for us while working from home. Also, I ended up taking another connection because of there incompetence to provide any help.

I need the refund as soon as possible.

I have requested jio care for shifting of jio setup to different home in the same society or building. I have called them multiple times and also called the local technician who helped me in replacing the jio router. He promised to come and help me fixing the issue. But he never turn up and now he is not picking the call.

Issue is 1. Customer care are pathetic and they don’t understand the issue what customer is facing. They disconnect the call at their will.

2. No one cares from the backend team to help the customer. No accountability or ownership

Got the jio fiber connection few days back . the connection was installed within one day where i requested the personal that if i dont get proper signals in the total area of my house than kindly put more routers for which i will pay . as i am not getting signals throuhout my house hence i am calling the office tollfree numbers any their personal numbers continuously for the last one week but not getting any responce. if this is the type of service is given by such company which is boosting of lot of international investments than it should be accomodating in solving the problems.

Last month I have brought a mobile from reliance jio, since one week back suddenly mobile got switched off and not opening again, went to mobile where I brought it (exclusive reliance outlet) they are now saying that it's having mobile problem it will not resolvable and they are refusing to replace the same.

I took a jio fiber connection at my home in Ujjain at Rs. 2500/- out of which Rs. 1500/- is refundable once we disconnect the connection and devices are picked up back from home.
My account disconnection happened immediately after I logged a service request with them but for device pickup, no one is contacting me and I keep on receiving messages that tried contacting you for device pickup but not able to connect.
I contacted support person as well about this issue but unfortunately no resolution provided and closed my request.

I don't care if they pick up their devices or not but I want my money back.

Please help me to get this done.

My Jio fibre connection was disconnected on 28th August and the device pickup was suppose to happen after 3 days. Nothing happened, complaint 5 times only service request number is given and nothing happens. I have received 5 service request numbers and each time it tracker says that the service is resolved but nothing happens. The technicians calls and says if you take our new connection we will come and take the previous router or else no. What type of spurious service is this? Can this issue be solved?