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Reliance Jio Infocomm Complaints & Reviews

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Updated: Jan 16, 2026

Complaints 6640

Resolved

370

Unresolved

6270

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Reliance Jio Infocomm reviews & complaints page 251

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Address: 400102

Website: Sim replacement

I am ceo of bank of baroda had visited store in jogeshwari west for sim replacement the staff was very rude and 3 times i have visited the store they are not replacing my sim and just giving me addresses of other stores your customer service executive are also not helping me if this kind of service is rendered by you i dont think me and my staff will continue with jio my number is [protected]

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Sir i am not satisfied in this Jio company because 10 to 15 become i am not found internet . There are many people's are using internet but i have not any conection. 3 days become 17.07.2017th i can't call any one the out going call is off. I Recharged 15.06.2017th so why it is created this types problem.. I request to you please help me.

Jul 20, 2017

Updated by Ranjit Kumar Sainsa I already complained 3 time but no regions please help me sir

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Address: Bareilly, Uttar Pradesh, 243001

Dear sir,
Today i have visit your bareilly jio centre and i have spent 1-1/2 hour at reception no body attend me after watting long time mr dhaneesh come at the reception and i have confirmed my hand set problem and not give the realstic answer of my problem s and way of replied not authentic as per the professional required (This problem i have faced 3-4 times in past also and continue repeating). He replied me without imei no i have not done this and not responced give me he waste my 3-4 hours in this discussion and he replied me inside phone not have imei no. So i have checking in local market and phone having imei no. So this peraon foll me and no give service which is my right

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Address: Mumbai City, Maharashtra, 400037

Website: जीओ customer care

I want to inform u that since last 1 week any outgoing call didn't work. If i call anybody the call disconnects automatically. Plz check my calling problem and i m trying lots of time to connect with जीओ कस्टमर care but it also didn't work. The call also not connected to जीओ customer care. Kindly i request u to solve my problem. My number is [protected]

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Address: Mumbai City, Maharashtra, 400 701

Website: www.jiomoney.com

I carried out a recharge on my mobile number for 303 rupees through jiomoney, which was unsuccessful. The amount was supposed to be refunded. However, the amount has not been refunded. Complaining here after numerous phone calls, e mail to customer care, senior customer care and nodal office. Issue has not been resolved.

Every time i call the customer care, i hear a new story from their side. Under no circumstance they transfer the calls to the supervisor. The usual reply, "i will make sure it is resolved in 48 hours and i will inform the back end." i get a complaint number every time and it goes unresolved every single time. Please look into the issue.

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kkrocks

from Badlapur, Maharashtra

Jul 22, 2017

You may find it helpful. After contacting Jio, they did reply Me this:

Dear Customer,
Thank you for contacting Jio.
We understand that you are unable to view the recharge on MyJio app.
If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires. In this case, the queued recharge can be checked on your account statement under ‘Upcoming plan’ section. Account statement can be downloaded from MyJio app.
If the recharge is not visible under MyJio home screen as well as in the account statement, we request you to check your bank account / eWallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/eWallet for checking the refund status. In case the money isn’t refunded, please reply to this email with the following details:
Payment Transaction /Reference ID (Usually starts with ‘BR’):
Recharge Amount:
Date & Time of Recharge:
Recharge done through (Jio.com, MyJio, JioMoney, etc.):
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):
Name of the Bank (Example; HDFC, SBI):
If you need further help/support, you can call us on 199 from your Jio number or[protected] from any other number (toll free) or write to [protected]@jio.com
Thank you,
Team Jio.

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Address: Mumbai City, Maharashtra

Website: [email protected]

Recharge done to wrong no [protected] via jio.com and paid thru PAYTM.
for Rs. 399.00 ON 19/07/2017 AT 13:45:25

Transaction id JPT[protected] AND REFERNCE NO. BR00008DVZPC

PLEASE ARRANGE REVERSAL OF PAYMENT OR RECHARGE TO MY NO.
[protected] (CORRECT NO.)

RAJESH SHARMA

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Address: Ghaziabad, Uttar Pradesh, 201204

Website: For Mr. Pankaj Tyagi of modinagar Jio office

My name is basant garg and i am a retailer. I have bought e-kyc from my distributor of rs. 1500 and now mr. Pankaj tyagi of modinagar jio office says me that i am not doing more activations of jio so from head office they got a mail to take back the e-kyc machine. And now he is not returning machine. Please take strict actions against mr. Pankaj tyagi from modinagar jio office.

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Address: 636501

I want to on may-18th 2017 call recording. My jio number [protected]. Very urgent pls help me.

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Address: 797112

Website: jio.com

Sir/madam,
I have recharge my jio no[protected] but i havent got any benefits yet. My internet is very slow. I am getting speed at 10 to 20 kpbs only.
I have recharge my no with rs 509 benifit of 28+28 days.
Please help me with my issue as jio always delivers. Please attend to the customer queries and public satisfaction.
I have contacted customer service but there arent any responses from it. Please help me resolve my issue at earliest.
Thank you.

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Address: Chennai, Tamil Nadu, 600028

Website: Www.Jio.com

I have Subscribed to Jio 399 Plan which provides unlimited data via State Bank of India net banking. Twenty hours have passed since my payment has been made, however, the plan is yet to be activated for my mobile number.

The same problem had occurred before in the month of April-2017, when i tired to subscribe to the Jio Dhana Dhan Summer offer from the same bank account. However, the benefit was provided to my mobile number and even after complaining to Jio helpline and continuous follow up for numerous weeks, neither was the benefit given nor the money was refunded.

I hope the same does not happen again and request the issue at hand to be resolved at earliest. I would sincerely hope the benefit of Rs. 399 gets provided to my mobile number at the earliest

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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kkrocks

from Badlapur, Maharashtra

Jul 22, 2017

You may find it helpful. After contacting Jio, they did reply Me this:

Dear Customer,
Thank you for contacting Jio.
We understand that you are unable to view the recharge on MyJio app.
If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires. In this case, the queued recharge can be checked on your account statement under ‘Upcoming plan’ section. Account statement can be downloaded from MyJio app.
If the recharge is not visible under MyJio home screen as well as in the account statement, we request you to check your bank account / eWallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/eWallet for checking the refund status. In case the money isn’t refunded, please reply to this email with the following details:
Payment Transaction /Reference ID (Usually starts with ‘BR’):
Recharge Amount:
Date & Time of Recharge:
Recharge done through (Jio.com, MyJio, JioMoney, etc.):
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):
Name of the Bank (Example; HDFC, SBI):
If you need further help/support, you can call us on 199 from your Jio number or[protected] from any other number (toll free) or write to [protected]@jio.com
Thank you,
Team Jio.

M

madhusudan yemgadda

from Hyderabad, Telangana

May 5, 2018

mobile no. [protected]
Payment Transaction /Reference ID (Usually starts with ‘BR’):[protected]/1820
Recharge Amount:399
Date & Time of Recharge:05.05.2018, 9.30pm
Recharge done through (Jio.com, MyJio, JioMoney, etc.): icici net banking
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):icici net banking
Name of the Bank (Example; HDFC, SBI):icici net banking

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Address: 193223

Website: Jio.com

Sir there is network problem in our area. No jio tower are installed in our area. We face many problems in our area. We are jio users. So please install jio network in this area.

Adress: diver lolab kupwara.
J & k 193223
Please resolve our problem in our locality

Plzzzzz...

Bhvgc bbghg hvvg hvvv hvhg ggg
Fhggg fhvgg jbhhf jjbh hcfgg hvggh hcc
Ghghh.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Jul 18, 2017

Updated by Rameez55 Plzzz resolve it as soon as possible

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Address: 743123

Website: www.reliancejio.co.

Sir,
This is to inform you that though after recharge, my out going call is banned/ stopped and it is saying that you have no sufficient balance in your account for out going call for advance call forwarding press 1,
Pl. Enquire, the letter below is self explainatory
Payment confirmation

Your request for recharge has been submitted successfully.

Your payment using
Debit card
For transaction id
Jhmp[protected]
Has been taken on
18/07/2017, 07:57:02.
We are processing the same and you will be notified soon.

Plan name
Benefits
Total*
Jddd 399
Benefits of 399 plan free voice, unlimited data (Post 1gb high speed data per day, speed will throttle to 128kbps), 100sms/day & complimentary subscription to jio apps. Validity: 28+28+28days
` 399
Qty : 1
Reference number :
Br000089wug8

Jio number :
[protected]

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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kkrocks

from Badlapur, Maharashtra

Jul 22, 2017

You may find it helpful. After contacting Jio, they did reply Me this:

Dear Customer,
Thank you for contacting Jio.
We understand that you are unable to view the recharge on MyJio app.
If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires. In this case, the queued recharge can be checked on your account statement under ‘Upcoming plan’ section. Account statement can be downloaded from MyJio app.
If the recharge is not visible under MyJio home screen as well as in the account statement, we request you to check your bank account / eWallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/eWallet for checking the refund status. In case the money isn’t refunded, please reply to this email with the following details:
Payment Transaction /Reference ID (Usually starts with ‘BR’):
Recharge Amount:
Date & Time of Recharge:
Recharge done through (Jio.com, MyJio, JioMoney, etc.):
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):
Name of the Bank (Example; HDFC, SBI):
If you need further help/support, you can call us on 199 from your Jio number or[protected] from any other number (toll free) or write to [protected]@jio.com
Thank you,
Team Jio.

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Address: Sambalpur, Odisha, 333042

Website: jio care

I added money in jio money 1000 but after few days when i saw account, it was found empty without any transition.. I mailed many time for getting proper reason but they just made a auto generated mail every time, and gone 6 months still wait for a valid reason for it. Also visit nearest jio center but they do not take interest in jio app. So they also said to mail this issue., money is does not matters but trust, it is.. I lost my trust for jio, how horrible, i was thinking at that time to put 15000 in jio money account. They did not notices that excetly wrong with such case, if it still unresolved, i will go for consumer court for mently harassment and fraud statement for jio.

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Address: Amritsar, Punjab, 143008

Website: www.jio.com

The worst customer service from jio... Im facing network problem last few months for resolution i contacted customer care service many times.. But they are unable to provide permanent solution for my problem.. This time they are asking for 48 hrs then again for 7 days but after all these time periods problem is same poor network slow internet speed like 2g network... Im complaining about this problem since 23march.. But still not permanent solution from jio even after five months they are suggesting me to install personal small cells on my roof on my expenses even mobile tower is located within 500 meters but still they are failed to provide good networking... What is this, is it digital service from jio which is providing 2g speed?..

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L

Lovedeep.sandhu16

from Mohali, Punjab

Jul 18, 2017

from same area even NetVelocity app unable to perform speed test due to very slow speed...

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Address: Ahmedabad, Gujarat, 382350

Dear sir,

I have done the recharge of reliance jio on my number [protected] on date 17/7/17. Also i have get continue massage from reliance that recharge your number, so i made the payment second time. So the second time payment is system fault. So i need my second recharge money rs.399 refund in my account.

Please do needful action and refund my money back.

Regards,
Rina....

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1 found this helpful

Address: North 24 Parganas, West Bengal, 700056

Dear concern

This is to inform you that i am not satisfied with the service of reliance jio.
Surprisingly, i was much satisfied with your free service rather than their paid service.
A paid service would be more fruitful and error free against free service. Isn't it??

Every time, i get the error : 'unable to get the jio sim configured'.

Moreover, the internet speed with the free service was excellent as compared to the speed, i am getting, with the paid service i. E 309 plan.

Was it an eye wash of of better service for the free offer to increase their database of customers so that they can opt for the paid service??

Hope my issues will be resolved asap.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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M

Muralidhar Narasimhan

from Mumbai, Maharashtra

Jul 18, 2017

Network speed is barely 1 Mbps while claims are 1Gbps... or 0.001% which is a joke

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Address: Aligarh, Uttar Pradesh, 202150

Website: All type

Dear sir,
Jio network are worst at my location my location is vision institute of technology, shahpur, madrak, agra-aligarh highway

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Address: Tehri Garhwal, Uttarakhand, 249001

Website: www.jio.com

Removal of mobile tower in residential area

Sir/mam
A reliance mobile tower has been installed in center of the society. Many houses are on just 2 meters distance from the tower. I request to concerned authority to take action regarding it. It is highly dangerous for people living nearby and especially new born children.

So kindly proper step to stop this work immediately.
Thanking you.

Resident :
Model hose,
Ward no. 12 new tehri,
Tehri garhwal,
Uttarakhand

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Address: Gandhinagar, Gujarat, 382021

Network is very poor - no response from Jio care after no. of times raised this issue with customer care. it is not advisable to have Jio Connection specially in Gujarat as there is very proper response from their end on any complain. i am using Jio 4 G for last about one year and raised no. of time this issue but no proper action

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Dec 27, 2017

Updated by girirajgupta there is no satisfactory action on it till date

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girirajgupta

from Gandhinagar, Gujarat

Nov 4, 2022

not satisfactory action till date - unresolved issues

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Address: Rangareddy, Andhra Pradesh, 501506

I resident of thurkaguda village, Ibrahimpatnam Mandal, rangareddy district, 501506. Since 3 days there was no proper signals in our location. Many of jio customers in our location are facing same problem.As they are thinking to change their network operator, So solve this problem as early as possible so that they can continue in jio network

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