Reliance Jio Infocomm Complaints & Reviews

I bought jio sim card at 1st September from my institution at Shegaon, Maharashtra. All the required documents along with my passport sized photos were submitted as per the requirement. The document that I submitted was my Aadhar card. The person who was selling the sim card told me that I will receive 2 activation messages on my registered mobile number within 48 hours. After 4 or 5 days I called the jio customer care and discussed about the messages that I didn't receive on my registered phone number. I was then told that all my submitted documents were proper and I will receive the message in next 48 hours. And then an apology was asked from the other end of the call. Now it is 9th September I.e. 8 days after purchasing the sim card and my sim card is still not activated. Kindly tell me what action shall I take against you?

This is to inform my fellow Indian brothers and sisters, Please don't invest in reliance jio offer. Airtel 50/gb is reliable, economic and atleast considerate of customer issues.
I have purchased a lyf flame smartphone wih a jio sim no.[protected] on 23rd september and the sim hasn't been activated for the last 15 days and i've given up calling customer care and making numerous visits to the retailer and the jio centre. The customer care email cries of an overwhelming response that has caught them off gaurd, and the phone number is always on answering machine waiting to connect to the jio operator forever. Jio executives at the centre explain that my id has been accepted but I have to wait much longer before the sim is activated, because they are overloaded with backlogs. Ever wondered how a much smaller company like airtel handles all the workload without pissingoff customers may be FI/FO is the way to go.
I have been patient all along but I would advise you all to take a pass on this highly enticing offer, to save yourself from weeks of troubles. Instead recharge your airtel with 1500 and stay with an experienced company for your data needs.
My name: Vaibhav Mishra
Jio Sim no: [protected]
Alternate no: [protected]
Retailer: Telephone point, near natraj, govind nagar, kanpur
date of document submission:23rd august 2016
no of visits to the retailer: 6
no. of visits to jio centre: 3
no. of jio care emails: 3(mishra.[protected]@live.com)
no. of complaints on this forum: 2
And all to deaf ears, please be sane wait for jio to get better before you switch, right now, its testing itself on guinea pigs and thier tempers.

Hello, sir/madam, i bought a jio sim almost 3 weak ago but still is not activated what should i do ? i summited all my proof with barcode when i vist to reliance digital store they said to that your documents has summited sucessfully but no any response is seen in my sim it is not activated now my jio sim no is...([protected]) and my alternate no is ...([protected])...plese activat my sim error is not registerd on network
Rushda Yasmeen

Hello, sir/madam, i bought a jio sim 3 days ago but still is not activated what should i do ? i summited all my proof with barcode when i vist to reliance digital store they said to that your documents has summited sucessfully but no any response is seen in my sim it is not activated now my jio sim no is...([protected]) and my alternate no is ...([protected])...plese activat my sim and my name is Avilay Sinha

Sir/Madam,
We Are Sending this Message From Hyderabad.In Reliance Digital expreess .They Dont Give us full Information about Reliance JIO SIMs .when we went to their with BarCode And AAdhar Card they told us we have Only Limited sims.those are already over . So we can not provide Any sims right now and we will give you Tokens when that tokens are came and we can provide Only 30 sims per day at 10:30 to 11:30 and you can visit us mentioned Time in tokens then that time only we will give you the sim.This is happend.So please provide us More JIO SIMs and The People were Struggled So much.

Hello my name is amit mahor resident of jhansi uttar pradesh india.
i have a certain issue regarding the reliance jio sim which they have been offered at the time of sim activation that they will provide unlimited access over 4g for three months at free of cost. now they have just changed the welcome offer into 4gb/day without giving any intimation against the connection.
this is legally violating the offer which they have given to me. and by the meantime now i'm raising this complaint on the basis of this fraud act by the company.

please provide me a better solution and a relevant clarification, thanks and regards.

Amit Mahor
[protected]
[protected]
[protected]
Jhansi (Uttar Pradesh)
mahor.[protected]@gmail.com

Hello sir,
I'm using Samsung galaxy j5, i already bought a jio sim for my mobile and got the offer till December 31 St..iand I too got the msg that my jio num is ready for televerification.i dialled 1977 and entered the valid details..till now there is no msg confirming the activation..but incoming calls are provided and when try to make an outgoing call it asks me to recharge my no to make an outgoing call..what shall I do? Please help me to get out of this problem..then was about the offer for my mobile

Ive purchased lyf flame phone 1sep but still my Sim is not activated.
I tried to call jio customer care but they didn't respond to me.what I do now.jio makes very big promises to make India digital but their own services are not capable to solve their customer problems... With that kind of service you are not going to make long enough on top.The services you are saying to provide you should stick with that.Your own customer care services are so poor .I tried three times call gets disconnected after 20 minutes...

Here is my alternative no [protected] and my jio no [protected]

On 08.sep.2016 my sim is activated and I enjoyed all services of Jio like Jio tv, jiocinema, or etc.with high speed of about 1.26Mbps (approx).But on 09.sep.2016 i.e. today my Jio net speed is extremely very slow about maximum 18.00k/s.I tried to call so many times to 199, 198 to the advisor who doesn't receive the call.I requested to check the problem behind the speed of Jio net

My son and myself went to your retail outlet at Ambalamukku Junction in Trivandrum City today, to get a sim. In the morning when my son went to the shop they asked him to come by 12 o clock. They had asked him to bring me with my Aadhar card so that they can immediately give me the connection using biometric. We went there at 12.30 and was kept standing there till 2.15 PM. One Mr Nandakumar was in charge there. He was attending to every one there except us. At last we got fed up and asked him why we were not being attended to. He had no answer to that we were thoroughly insulted as me and my son was kept standing there just like that. I asked him his name and walked off without getting the sim. When I got on my vehicle my son said few days back he had gone to the same shop to get JIOFI2, then also this same Nandakumar was there. My son was asking him about the device but this person was acting very arrogantly and speaking in a rough manner and lastly my son had to go to Thirumala Jn in Trivandrum to buy the device.

Kindly register my complaint.

K M Joseph
[protected] / [protected]
Former Member Senate - Kerala University
Former Member Film Censor Board

I purchased a LYF mobile on 12th through Flipkart and received it on 18th August. Got a SIM from Reliance digital store on 19th August. Still SIM is not activated. Even did not get the welcome message or sms. No body is telling any thing. Reliance digital staff says that already sent the form but unable to show the proof. None of help/ care mobile no.s working. Even[protected] no. is not reachable for 2-3 hours/not able to tell because the system is down. This is having a negative impact about the great company which is Reliance. Please correct all these.

Hi Jio, it is good that you are provideing us free service to use tele services for free of cost, but I would like to compliant that the customer care serives are worse that I have experienced.
I purchased SIM card on 27th August 2016, but its now more than 15 days and sim has not been activated. We purchased the sim from Jogeshwari-East Reliance Digitial Branch, we go for an equire of status of our sim but they do not respond us, neither we know that our form has been submitted for activation. Moreover, in other branches, the sim gets activated in 5-7 day and here is more than 15 days the sim has not been activated.

I am very dissapointed with your customer support. If your team cannot handle such pressure than there was no point in showing the FREE offers where the sim doesn't get activate on time.

Please contact me ASAP and provide me an update whether I should expect the sim card to be activated or not.

Amit: [protected]|serial no: MUP003IVEF
Alt Number: [protected]

After a long wait I finally got SIM for me and my wife. Tough E-KYC was available - Reliance Digital Express in vile parle (W) near station did not do it and said that they will first do it only for those who are spending and not likes us who are taking free sim. I bought JIOFY and he did E-KYC immediately but not for other SIM. Zaheer at the store is very rude and makes one feel as if he obliging by giving SIM. Reliance is offering free service, so store has no right to make user feel like this. I had obtained this SIM on around 3rd september and still struggling to get it done. Zaheer does no upload forms and E-KYC only for JIOFY or who buys LYF phone. Reliance Digital Store in Vile Parle -East is always out of stock for JIOFY & SIMS and does not help in E-KYC if from CAF is from other store.

I got a Reliance JIO Sim from Reliance Digital Dhanbad on 24.08.2016, it is not activated till date, also many times i have been communicated with Reliance Digital's staff regarding this matter, but no response has been taken . However many others got activated their Sim even they have got sim after me . Please look into the matter.

Brijnandan Kr. Rana
M.No. [protected]

I had purchased A Jiofi Device on 20 Aug 2016. My first SIM was dead at the time of starting and got a duplicate sim from JIO store. After many calls, Visits it was activated after 10 days. But after 2GB data limit it was blocked again. Called customer care and as they said provided all the details. Waited 48 Hours, no actions and I was called again. They said your complained is not registered. Again I had given all the details and waiting 48 Hours.
This is too much and horrible...and what I understood while speaking to customer care is, They don't have any responsibility to solve the issue ...Just call logging and not updating the status to customer.
My jio no:[protected]
MY Alternate no: [protected]

I got new sim of jio company my number is [protected] i have also received thanks massage as well as verification message but when i had verification my number so some error are there so i m very tensed i go to shopkeeper where i buy this number but he said it does not work some error i m trying my times to call 1977 or [protected] but both number also not work at my phone please carry out my number i m very thankful to your
Abhishek dhir
[protected]

Dear sir, I got reliance jio sim card with mobile no.-[protected], alternate contact no.-[protected]. I have received a message for televerification.when I'm calling 1977for tele verification it shows always network busy.
I received this msg
Dear Customer, Your number [protected] is now ready for tele-verification. To activate both voice and data services keep the PoI/PoA documents you have submitted at the store in your hand when you dial 1977 from your Jio SIM. You will need to enter PoI/PoA details to activate your SIM. Thank You, Team Jio.
Plz do something
Thanks

Dear sir, I got reliance jio sim card no-[protected], near about 18 days ago but not activated till now. I provided photos, one scanned copy of adhar card no[protected] and scaned copy of my offer coupon code no- [protected] to reliance center which is in katra allahabad uttar pradesh . Alternate contact no.-[protected]. I had not received any message for televerification. Please activate the sim soon...

Dear sir, I got reliance jio sim card with mobile no.-[protected] Eight days ago but not activated till now. I provided four photos, one colored scanned copy of voter ID card to Lachit Nagar jio office Guwahati Assam . My offer coupon code-[protected], alternate contact no.-[protected]. I had not received any message for televerification. Please activate the sim soon...

Dear sir, I got reliance jio sim card with mobile no.-[protected] twelve days ago but not activated till now. I provided two photo, one colored scanned copy of aadhar card, photo copy of pan card to distributor ( rajesh lakhwani mobile shop, old bus stop, pali-rajasthan). My offer coupon code-[protected], alternate contact no.-[protected]. I had not received any message for televerification. Please activate the sim soon.