Reliance Jio Infocomm Complaints & Reviews

I disconnected the jio fibre connection on 30th Jan 2021. Jio engineer visited my house on 8th Feb 2021 and collected the modem and he uploaded my bank and address proof details in their web site for refund of my SD. He promised that the refund will be done within 10 working days. It is more than 40 days no action has been initiated by Jio to refund of SD Rs.4500/-. My online complaints are not answered.

Dear team
रिलायंस जियो हाई स्पीड इंटरनेट के बड़े बड़े वादे करती है। इसके यह वादे सब धोका है। कंपनियों ने रिचार्ज इतने महंगे कर दिए हैं, और पब्लिक को धोका यह दे रहे हैं कि हम सबसे अच्छी सर्विस देंगे।
मुझे कभी कभी इतना जरूरी काम करना होता है इंटरनेट पर लेकिन नेट की स्पीड बहुत कम होने की वजह से में अपना काम नही कर पता हूं।
और में एक स्टूडेंट हु तो online class लेने में बड़ी दिक्कत आती है।
इसलिए मेरा आप से विनती है की jio पर सख्त से सख्त करवाई करे, और हमारे यहां जो नेट की परेशानी हो रही है इसको जल्द से जल्द खत्म किया जाए, और हम अच्छी स्पीड दी जाए।
धन्यवाद 🙏

Hi Team,

I am still unable to download the invoice. Could check this issue on an urgent basis, Because I need to submit an invoice to my organisation.

Kindly connect with your technical team for the same. This is issue exist on Jio Portal and still not able to download the invoice....

My name is eldho paulose ([protected]) and i took jio postpaid connection having a monthly plan rs 399 4 moths back and i paid the feb-march bill 622.37 on march 14th 2021.Again the jio shows in the app that i have to pay another rs 461.72 as bill. I called the coustomer care and they told me that its a technical issue by their side and resolved in 24 hrs.But after 72 hrs, still they not resolved my issue.I am calling from ireland to jio international coustomer service so many times and not accepting my call now. I have spend some money to call coustomercare from ireland and they are not responding.I beleive that they are cheating their coustomers by making multiple postpaid bill payment. I never made a recharge of rs 160 on 16th march but app shows the same in payment history please take necessary action to rsolve my issue.Here by attaching solid proof for the above mentioned.

I had raised a request for installing JIO fiber connection on March 8. The very next day the team arrived to obtain the KYC documents and I made a payment of 1500 with an assurance that it will be installed the next day(March 9th). It has been more than a week (March 18), We have not received any response from the installation team. The person in charge (SELVARAJ and JAYACHANDAR ) is not responding to our calls. We have been following up with them for installation multiple times and there has been no response.

JIO NUMBER [protected]
REFERENCE NUMBER NO0000GR04IX

With utter disappointment and frustration, I would like to avail a refund for the same or install it as early as possible.
Attached is the bill for reference and connection request details.

Experiencing worst Internet Speed with JIO for the last 3weeks. Customer Care is not creating a ticket to address the issue. Giving vague reasons and no timelines to fix the issue. I am more than happy if they provide the refund will do a MNP. Tried multipe times to call customer care today without any luck . Pls help us fast track

Dear sir / Madam
This is Visvanath P. I have been using jio sim around 4 years. I have mistakenly recharged my jio number [protected] to ₹1208(Date:07.03.2021 time:19.30). I have called jio customer care and requested to revoke my recharge(Service Request number SR00001486RY).Jio customer care did not refund or change the plan When I asked to revoke my recharge.
They told me that they do not have right to cancel my order....

Dear sir,

I have recharge wrongly wortg Rs. 199 on this number ([protected]) by using my Amazon pay account. Please resolve this problem and recharge my right number ([protected]).

Thanks & Regards
Manuel Jude Noel
Email id - [protected]@gmail.com

On 4th march 2021 i raised complaint regarding voice call on my landline connection[protected]. On very next day they closed my ticket without solving the issue on which i mailed on appellate_mumbai to inform about the wrong way in which the service is closed for the ticket. From that day till date neither any of the engineer came nor their online technical team could solve the issue.

In last 2weeks have wrote to them 4-5 times regarding the same and only response i get from them is to provide the issue i am facing which is so pointless. In my very first mail i have provided them the complete details and instead of solving the issue they are just good at wasting their customer time by reverting whenever they want and that too for asking the same questions.

I request some action to be taken against them for the bad service and wrong doing.

Hello, my sim has been deactivated suddenly without any prior notice and I have no idea why, I am not lying in any of the below frames-

Recharged always before the pack getting expired
Using the sim from last 5-6 years and Jio for last 3 years as ported to Jio on 2018
Having a prepaid connection so don't have any dues pending
Don't have any criminal or suspicious records associated with my number so there is no possibility of being blocked

This is just crazy I am being facing many difficulties in my work and will be penalizing you people if not getting any relevant reason

Dear Customer, you have sent Rs.329.00 to RELIANCE JIO INFOCOMM ([protected]@citibank) from your a/c XXXXXXXX6096 ([protected]@okaxis). UPI Txn Ref ID:[protected] JK BANK

I paid the installation fees for JIO fiber connection, At first Agent told me that the connection will be done and installed at my Location. Then i waited fot one day. No update was recieved by my end. After that when i followed up, information was given that due to no Existence of JIO Fiber Port connection would take 7 Days.
As the Time Was much more than the expected Time, i cancelled my connection request first with the Agent. But when i checked it was not Cancelled.

Then after dialling the customer support number on 7th March 2021 - i was informed that the connection is not cancelled. I cancelled it myself and cancellation was processed. Agent told me on 7th March 2021, that it would be refunded on 14th March 2021,
then just to confirm for the Same i called again customer Support for the update on Refund - I was informed that it would take another 14 days.
Then on 14th March 2021, i called again for the Refund Status, again i was told that the Refund Could take another 14- 21 days from the Present day that is 14th March

Now how could a company can take the money of the consumer for almost one Month. This is not acceptable for a working individual specially in the situation of crisis.

Order Number For JIO Fiber Connection : NO0000GP61LX
Payment Date : 5 March 2021
Cancellation Date : 7 March 2021

I was searching for a job then i saw the job details mentioned in the lokmat newspaper. I found the job of jio sms sending job postings and then i spoke to them and then they said that registration fees are rs.2100/- and per day we have to send 100 messages where we get paid to rs. 20000/- monthly salary and if i do more than that i will get rs.5/- extra for per message. Then i had paid rs. 2100/- has registration fees and then they asked me to pay rs. 12600/- but im not transfer insurance amount rs. 12600 and not refunded my r.g fees rs.2100/. pls help and refund my money.thankyu for support.

Respected sir/mam. I have been complaining about the network issue with jio since 2018. Everytime they register a complaint they are saying the problem will be resolved within 180 days. It's been 6 times of 180 days (3 Yrs), but the issue is still getting worse.
I'm in a 2 floor house. My network coverage is as follows:
Zero indoor coverage, Hence no incoming and outgoing calls.
Outdoor coverage: 2 bars signal with 10Kbps 2G speed and breaking voice calls.
At 2nd floor terrace 4 bars signal with 100Kbps speed and braking voice calls.
I'm recharging for a 555 plan every 82days. I think I'm wasting my money for mine ([protected]) and my family jio numbers.
Even I asked for a fiber connection, but no results. I'm a working professional. I'm working from home due to this covid. Now due to this network issue I'm almost in the state of losing my job.
Location which I'm getting the issue:
Mozhugampoondi, arni tk, tvm dt, Tamil Nadu 632317.

Really disappointed with your internet services. After enticing customers towards your service you are providing a really worst internet speed during most hours.. Your services are really disappointing. Moreover most of the areas doesn't have your network coverage. This may be because your appointed staff are not enthusiastic about their job and their dedication towards their work in their respective areas... Look into the matter else I am personally shifting towards other service provider because they are providing far better services than you as of now.

I m not getting any positive response for resolution from any support team for refund of the complete amount. The device was successfully picked up by service engineer after testing.The full refund amount is not yet processed. I registered my request to cancel my connection within the trial period. I have paid 1500 towards the security amount.As they refund only got 500/ - back and not 1500 / - which was committed.I have raised around 3 requests. The worst part is that every request that I raised, is resolved without any kind of communication with me.New request number is also raised : SR000014A3HW
Jio Number :[protected]

I am writing to tell you that I am facing issue internet in services. It is troubling since last one month. I have complained many times on customer services but nobody responded. Now I am writing a complaint letter to restore my internet services urgently.

Hi. I am regular User and part of Jio family from vary first day of establishment, I am living in Ahmadabad, and my native place my village is Kanpar, near doliya, Sayla district, surendranagar, Gujrat. Pin code is 363430
I am frequently used to be in my village alternat days.. I suffered lots of because of network issues. Not only me lots of other villegers have same problem but they don't know what to do. So complaining about this.. I know about company status and vary much expected. That Jio team will be take notice of my complain...
Up load speed is 8-16/18 kbps
Download speed around 32-45 kbps.
Please boost up speed in this area as we have big Jio family members here..

New tower installation airtel
But i need tower installation but no response airtel team again and again complaint 198 but no response
Airtel team please help me okay

I am an regular user of Jio Network from almost 5 years, but Jio network strength is very poor from past 2.5 years due to which there is a lot of
issues regarding Internet connectivity, due to slow internet speed I am facing many problems in online study and other important works. I Complained about the network regularly from past 2.5 years, till now there was no response from jio. When u call them they took 90 days to solve this, then after 90 days they take another 90 days. Now it is almost 3 years they have taken the time to solve this issues which is very painful and unsatisfactory. Network strength of Jio is decreasing day by day.