Reliance Jio Infocomm Complaints & Reviews

My mother had a 2G jio phone which stopped working so we put the SIM in another 4G phone and since my area used to have no jio network, we didn't recharge it. Recently jio's network started in our area so I was planning to recharge my mother's number and convert it from 2G to 4G, but now I see that the number has been given to someone else.

I purchased jio fiber 100mbps plan on 21 april 2023. I want jio fiber prepaid but jio fiber Engineer give force fully jio fiber postpaid .on 22 april. i decided to disconnect of my jio fiber postpaid plan . All the device are taken from my home on 24 april and jio fiber Engineer say your money refund within 14 days .. but still money not refund 25 day has passed ..

I've made several complaint to jio team regarding notifications and messages unknown numbers sent to my email id which are no way related to me or my jio account. They also sent me apologize and assurance of no such things will happen now onwards. But still notifications for that unknown number coming from the jio team to my email id. Reference no; SR00001JDD7T.
Every time I emailed them here is the response and nothing happens.

********

I am sorry to know that your email address is wrongly registered with an unknown Jio number.
This is certainly not the experience what we want our valuable customers to go through.
Please be informed that as I have checked the documents which you have attached is password protected, request you to share the password for the same to access.
*****

I certainly understand your concern that you are receiving email regarding an unidentified Jio number.

Rest assured, I am here to help you and ensure this is addressed.

We always try to help our customers and make sure that they can enjoy best of our services.
*****End*****

Why JIO service provider not verify email id of their clients?
Please review this ref. # SR00001JDD7T and fix the issue.

I have done wrong recharge on [protected](jio) instead of another jio number. I have done recharge of 667rs via phonepe . And the payment was successful. I have done recharge on 16/05/2023, operator ref id BR0009EGIDVT. My another number is [protected](jio). Please reverse this recharge to [protected]
My number is prepaid.
Pls do the necessary as soon as posible...

Sir, firstly they told me to making I'd to pay registration fee and insurance fee and many more transaction

On 1st April 2023, I mistakenly recharged my own number with an annual plan instead of my dad's number. I immediately contacted Jio customer support and requested a refund. They informed me that the refund has been initiated and will be processed soon.

I am writing to bring to your attention a matter of concern regarding a refund for a Jio Annual Plan recharge that I mistakenly made on 1st April 2023. I have been facing significant difficulty in obtaining a refund for this transaction, and despite numerous attempts to resolve the issue through Jio customer service, the refund has not been credited to my account even after 30 days.

I contacted the Jio customer service team immediately after realizing my mistake, and they assured me that the refund would be initiated promptly. However, despite their assurances, I have yet to receive the refund. I have made multiple follow-ups but to no avail. The response from the customer service team has been unsatisfactory, and I am yet to receive any concrete information on when I can expect the refund.

I believe that as a customer, I am entitled to timely and efficient customer service, and it is unfortunate that I have not received the expected level of service from Jio. I would, therefore, request your intervention in this matter, and I kindly request you to help me resolve this issue at the earliest.

The Service Request ID for the same is SR00001IZ5NY, SR00001IZ5NY

I have raised relocation request for JIO Fiber 3 times called and escalated 4 times but inspire of this no action has been taken. The problem is they have a box in the ground floor of my apartments which already has 8 connections. So no additional connections can be added. It’s an internal problem they have to just upgrade the device to support another 8 and give the connection or take it from the adjacent box. For this they need their superior approval so they turn down the request station the request is put on hold due to my request. Which is very incorrect.
Even after raising 4 complaints to customer care no resolution reached till 07/ May. My first request was on 25/April.
They cannot take a decision to just add another device and delay the customer putting the blame on him.
No ethics at work.

I recharged for rs 222/ under data booster plan for my jio sim no [protected] to get benefits of 50 gbs on 03/05/2023 But could not get activated automatically as expected . My plan for rs 209/ was then alive But i am advised that there is no balance in my account on 05/05/2023
ORDER PLACED
3 May 2023
TOTAL
222.00
ORDER #[protected]
View order details Invoice
Successful
Paid on: 3 May 2023

Mobile Prepaid Recharge
Mobile numberPlan
[protected] Jio (Odisha)Plan: Data Packs, Validity: Active plan
Operator Reference Number
[protected]
Recharge Again
ORDER PLACED
5 May 2023
TOTAL
100.00
ORDER #[protected]
View order details Invoice
Successful
Paid on: 5 May 2023

Mobile Prepaid Recharge
Mobile numberPlan
[protected] Jio (Odisha)Plan: Top Up, Talktime: 81.75
Operator Reference Number
[protected]
Recharge Again
In both the cases, i feel am befooled to get benefits
when talked to your jio help line, they say no balance in your account
My data pack rechrge has been shown as expired after 2 days
without use
I could not contact in time as i was confident that the recharge will be accounted for immediately
Kindly look into the matter so that i will get back my booster data pack and top up package

Dear Sir/ Madam,

I have requested for new Jio FIbernet connection and the installation was done from Jio team on 24.04.23. Since 26.04.23, the 2.4 Ghz band in the ONT device is not working and only 5 Ghz band is working.

Due to this, my home devices which are supported with 2.4 Ghz band are not working. I have raised multiple complaints and no one has reached out till 06.05.23 to replace the ONT device.

Though lot of solutions provided by customer care, nothing worked out. Please take action on this.

I have 2900 Rs for installation and 6 months rent.

Hi, I am currently in USA for a trip. I wanted to login into one of my UPI accounts . I have recharged jio International roaming package which is rupees 575 in order to get the roaming benifits. After the recharge i inserted the sim but didn't get any signal. I am currently in texas, Dallas. i get a strong At and t signal here which is by the way jio usa partner. If i contacted the customer care, the executives said that the sim is damaged...

Hi, I am currently in USA for a trip. I wanted to login into one of my UPI accounts . I have recharged jio International roaming package which is rupees 575 in order to get the roaming benifits. After the recharge i inserted the sim but didn't get any signal. I am currently in texas, Dallas. i get a strong At and t signal here which is by the way jio usa partner. If i contacted the customer care, the executives said that the sim is damaged and i would not get any refund for that. I didn't use the international roaming package at all but still jio has charged me 575. I simply lost 575 for no reason. I request jio to kindly if possible refund 575. phone number: [protected]

Hello, I am international student and i am a jio user . Because I am studying in Philippines my sim have network issues here but still got bank otp and many more things . Day before yesterday, without my permission my jio number is allotted to someone else . Now he/ she got all my access. Please help me to retrieve my phone number ....

Dear sir

Network speed is very slow not a load any pages please resolve this issue as soon as possible . I already talk with jio help line executive 2-3 times his say we are working on this issue but still getting problem so please solve other wise provide a refund of my annual recharge

Dear sir

We recharge in jio for one year but speed of internet is very slow not load any page of internet so please resolve otherwise I complaint to trai . Because already two times talk with jio help line executive his say we are working on this issue but there is no any resolution please resolve speed issue as soon as possible.

It has been more than 9 years jio has installed the tower and from that day i have not been paid a single penny and my house has been damaged partially

can anyone help regarding this?

I requested for installation, rep came, full form, I made the payment, it's been more than 10 days, installation is getting delayed day by day and after multiple conversations. The person who is taking if request Brijesh, he is telling that he need consent to cut the society's road in front of my house, it's obvious that road or society doesn't belong to me. He is giving lame excuses and unnecessary requirements which should be taken care of by them, and I should be a part of this as it is not my job to do. I need full refund and compensation for this fraud. They are not giving any update on installation and eventually after a long wait I am bound to request for cancellation of this request which is extremely disappointing and unacceptable and this kind of behaviour is absolutely unprofessional.

From today morning I am getting a message from jio like thank you for new sim, but i have not opted any new sim

Why I am getting this message

Jio fibre pole was erected in my house without concent. Initially jio team was trying to erect the pole but i noticed and stopped the same few days back but today they have erected the pole in my plot without my concent knowing fully when i am hot at home.
This is not acceptable. Request to help on the same

Today i purchased extra additional data on My jio App and its rate are 6 GB-61 Rupees.

My default plan is 2 GB per day hence 6 GB +2GB=8 GB

As per the customer care officer instruction, I have checked my setting as below,

Settings-Data usage

That report shows you consumed only 4.45 GB only on 21.04.2023.Hence 8 GB - 4.45 GB approximately =3.55 GB

if so where did the remaining of 3.55 GB go?
How did you measure this.I have attached the data usage screenshot for your reference

Sir, I recharged for 395 on[protected] for my mobile no.[protected]. With a promotion of Rs. 168, a balance of Rs.227 was deducted from the Indian bank via phonepe and transferred to you through easebuzz. The recharge was successful, according to Phonepe. I have not yet received my refund.

Order ID:T2304051828080746172275