Reliance Jio Infocomm Complaints & Reviews

I have been using jio fiber from 2019 but recently from past several month i have been facing no internet issue. Each time i complained about it the company's engineer come and repair it but the problem once again arises after 20-25 days.
Date of incident :09/09/2023
Time of incident: 3:50PM
My Jio Fiber no: +91-[protected]
Connection name: PUSHPA DEBI SINGH
Registered mobile no, : [protected]
I recharge for 30 days but due to this problem i am only able to use the internet for 28-29 days. I need compensation for the loss i have suffered every month because of this problem and if possible a Permanent solution

Dear Jio Infocom Customer Support,

I am writing to express my frustration regarding the quality of service I have been experiencing with my Jio Infocom internet connection in my area. It has come to my attention that there are a significant number of customers in my vicinity who are facing extremely slow internet speeds, often as low as 50-80 kbps. Furthermore, there have been numerous instances where the internet is completely...

I have done recharge from my google pay for 239 plan. Transaction was successful from google pay with transaction i'd but no recharge confirmation received from jio. Attaching screenshot for your perusal.

How can i get my refund?

Dear sir,
i am writing to request a refund or transfer for an incorrect mobile recharge that i made on 23/08/2023.

I accidentally recharged the wrong mobile number [protected] and would like to request a refund or transfer for my mobile no [protected] for the amount of rs 2999.00. The transaction id for this recharge is apay[protected] and reference no:br0009u27j59.

I have requested too many attempets with jio customer service there is no access with them and even i tried to call the person i have rechared but his mobile was switched off.

Kindly consider my request and do needful

Maine Jio Fiber book kiya tha 19.06.2023 jo ki nahi lag paya lekin mere ghar jo JIO ka executive aaya tha maine uske PAYTM se pay kiya tha or maine usee cash pay kiya Rs. 2850.00. Maine refund ke liye mail kiya tha jisme unka reply aaya ki vo mujhe pay kar chuke hai lekin mujhe refund amount mere account mai nahi mila. Please help kar dijiye mujhe refund chahiye.

JIO EXECUTIVE KA PHONE NO: [protected]

Hello There

Sir I use Jio Pos Lite application of Jio company
my account is blocked on 2nd march 2023 and my money is also blocked in it
Complained on Jio company's customer care but got no help, I have account balance above ₹2000 in my wallet, will the company give my money or run its company by grabbing the money of the poor, I used to recharge only with Jio Pos Lite application And I didn't do anything, Jio company blocked my account balance, please solve it, I want my money back and this should not happen again

https://www.jio.com/jcms/apps/jiopos/

https://play.google.com/store/apps/details?id=com.jio.poslite

Please activate my account or refund my money

Name: MOHD YASIN

Date of Incident: 02/03/2023

Register Mob: [protected]

Email: [protected]@gmail.com

Sir I tried to recharge my number [protected] but mistakenly Recharged this number[protected] with ₹149
Then I tried Gpay customer care he said we not able to cancel . Then he said ask jio to cancel this transaction. I tried Jio customer care But Jio customer care person Said I'm not able to cancel because that transaction success
I request please cancel that transaction and refund my amount
Transaction No:[protected]

I have a JioFiber connection at my home that stopped working on the evening of 18th August 2023, on 19th August I lodged a complaint regarding the same and was told that the issue would be resolved in 24 hours. however, it's now been 5 days and the issue is still not resolved, nor do I have a proper update on the situation.

I have book jii fiber on[protected] and till date no one is coming to check. When we’re call jii team they are tell the box which is near by you has no empty port

I am residing at SKRA - 110, TC 42/1478, Sreevaraham, Trivandrum. Jio-Fiber has put a pole for their cable in front of my house without my permission. This causes disruption for my house modification. I request you to kindly arrange to register my complaint with JIO and kindly remove the post or adjust aside immediately.

I was using a 4G jio Sim card in a 4G Router, I did a reacharge of ₹2999, and Jio without my consent without any notification convert my Sim into 5G and it stopped working on any 4G devices. It's not working on JioFi nor on any 4G router.
5G network is not available in my area. That sim card has become useless for me. ₹2, 999 recharge waste. And Jio is not willing to do anything. They just raised a complaint to provide me 5G network as soon as possible. Please help I'm very frustrated

Jio pole has been installed in the middle of
The house. It’s blocking my car parking. Request to please remove ASAP. Contact [protected]

Dear sir i am submitting this complaint against jio because of their recharge reminding auto tone while making phone calls. It takes more than 15 seconds of the customer. Not only that it activates even before the three days of the end of package. This is disgusting. Please save our time and privacy.
Faithfully
Thahi

Hi team,

This is regarding the jio fiber connection I took in delhi with the promise made by Jio fiber sales person and area head that u will get 1 month free i[censored] get 3 month plan with us.
The 4th month will be completely free u won’t be charged for the 4th month services.
However we got charged we paid the bill.we chased the area head as he sent that person at out place to inform us about the plans and services, but result was 0 they both never turned up apart from it I complaint in jio customer care as well however no result.
This is something they sold the plan for three month by making false promises to us.
It was actually a SCAM
It was really disturbing for us the moment we paid for the 4th month as we disconnected the airtel plan juat because of jio name.
We were not aware that it was juat a scam or the sales person used that promo code for his own use. The complain was also send to jio customer care on 25th feb however no response or resolution received.
I have attached the complaint with connection details.
Area manager name is ravi -[protected] and sales person name is Narendra -[protected]

Please do the needfull.
I am really disappointed with their services

Regards
Aakriti

My house is far 1.8 km from jio tower in this condition they are unable to provide the proper internet. When they have user they should provide Good connectivity.

Jio care told there is no time limit for completing sim reverification process.until reverify the sim will retain in your name under suspended status.
I believed and within a week the sim got disconnected.Now the same jio care saying it got disconnected we can't do anything.
Please enable my disconnected Mobile number so that I can do my re-verification process....

I have mistakenly recharged wrong mobile no. of rs 2545
and jio support team is doing nothing for that ..
please help us

I mistakenly while paying for recharge for my Jio number, entered a wrong digit and recharge has been successful for wrong number at 26 July 2023 at 2:56pm.

I want to refund my money.

Transaction ID and Invoice number and every other necessary detail is available in the photos that I shared.

मेरे घर के सामने आपका जियो फाइबर का एक पोल है । जो की घर से निकले के रास्ते बीच में है ।घर से गाड़ी निकले बहुत परेशानी होती है । अतः श्री मान से अनुरोध है कि मेरे घर के सामने पोल को हटा दिया जाए।
पोल नबर -N -0016, F- 1101

My plan is 150 mbps and I’ve been receiving the speed 15-20 mbps for one week. After many calls to the Jio customer care and service managers & heads, it was finally resolved. The issue was of low power from the back end, then to the box installed in my building, and thus my router was not getting enough power.

Not a week has passed since the above mentioned issue got resolved, I am again back to the same issue. Today, on 16th July’23 between 5:30~6:00 PM, I heard few guys working at the box installed in my building, they might be installing a new connection, or some other maintenance. As soon as they left, I noticed sudden drop in the speed, 15-20 mbps instead of 150 mbps.
Called the service manager Shailesh Tripathi, he answered my phone on 5th call. He took it very casually, saying someone might be doing something, I’ll get it checked. But there is no response from him even after one hour. This is unacceptable that they are providing me 15 mbps speed and charging for 150 mbps.
I want Jio to:
1) Fix this speed issue, permanently, immediately.
2) Return me the money for the days I was provided lower speed than my subscription.

I posted on linked in as well, but there was neither any response from Jio, nor they improved. Thus, I’m writing the complaint in this forum, they might hear the customer’s concern.

Thanks to this platform.