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Reliance Jio Infocomm Complaints & Reviews

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Updated: Aug 16, 2026
Complaints 6663
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371
Unresolved
6292
Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Reliance Jio Infocomm reviews & complaints page 9

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G
gunjesh kumar
from Mumbai, Maharashtra
Jun 4, 2018
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not receiving any otp,sms alert

Address: Patna, Bihar, 800001

I am using jio no and not getting any sms alert, otp,, bank sms for 1 months. Previously i was getting when same number was with aircel. But after porting ti jio facing issues.. Now i could not receive the urgent sms messages like otp, bank transaction and other impotrant messages. So i could not use the net banking service and other online services. Please rectify this and send the sms messages without late and break....
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K
Keyur2107
from Vadodara, Gujarat
May 12, 2018
Resolved
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postpaid security deposit not refunded

Hi,

My jio service request no is sr00000kjt9n. I was a postpaid customer and migrated to prepaid. While inquiring about security deposit refund during migration from postpaid to prepaid, it was stated that security deposit will be send as cheque to the communication address amd other time i inquire about the same then jio representative said it will be deposit to your given bank account which is given at time of post paid...
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M
Manali Arun Hande
from Mumbai, Maharashtra
May 11, 2018
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manipulation in terms of data usage

Address: Mumbai City, Maharashtra

I slept at around 11.30 and i started getting messages around 12.12am that i have consumed my 1.5 gb data. Since i was in sleep i ignored and when happen to check in the morning i had no data usage left. I spoke to customer service and told that it is impossible to use that much data as it's been almost a year now i have never consumed even my daily limit of data. So pls check and give me details where it is used... They had no details whatsoever....
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M
MadhubanBihariSharma
from Allahabad, Uttar Pradesh
Mar 22, 2018
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jio tower installation fraud

Address: 400051
Website: www.towerjio.com

Jaisa ki aapko gyaat ho ki Kuch din poorv mein Reliance gio tower installation team ka call mere pass aaya aur unke dvara ye kaha gaya ki 14500 INR online inke Gudgaanv Haryana ke Reliance Jio Infocomm Ltd. ke account mein transfer karne par ragistration ho jayega aur uske baad reliance jio tower ki taraf se team tower lagane ke liye jameen ka survey karne jayenge. mere dvara paisa transfer karne ke baad survey team to nahin aaya parantu...
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4 other people found this review helpful
4 found this helpful
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F
Francis ph
from Guwahati, Assam
Feb 28, 2018
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recharge failed but the account amount is deducted

Address: 797001

I tried recharging from my jio app of amount 149 & 51 a couple of times but it failed everysingle time i tried.. Saying that i have entered incorrect banking details.. But after 30 minutes or so my account balance started getting deducted for everysingle time i tried to recharge earlier.. Please see to my problem.. And kindly return the amount back to my account.....
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S
sudipM
from Naihati, West Bengal
Feb 23, 2018
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demanding pay money for tower installation, noc certificate, intercity charge

Demanding pay money for tower installation, noc certificate, intercity charge

(Itc co tower/tel net chennai jio tower/kasturi) they are totally false agreement / illegal tm, kindly avoids they are call,
Sms, email ~[protected]@gmail.com /[protected]@gmail.com throgh this mobile no~ [protected]/ [protected] /[protected]/kasturi~[protected]/...
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N
nisha5evan
from Bengaluru, Karnataka
Jan 8, 2018
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data exhausted message despite non usage

Address: 560038

On sunday 7th jan 2018 i received message from jio stating my data is exhausted 100%. Despite me not even using the phone i see as per usage that for eg: 5:19am -790 mb has been used. How is it possible when i was sleeping and i was not watching any movie/video/fb nothing at all. No background apps was running to consume that much of data. I seriously did not expect jio to steal my data. I want them back to my account that jio has deducted...
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N
Navneet Kongari
from Morjim, Goa
Nov 6, 2017
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my jio phone automatically turns to switch off

Address: Sholapur

Sir
I had collected my phone on jio store.
After 1 day my phone is not working and turned to automatically switched off.
Then not able to get turn the switch on.
And i will try for hard reset but not working.
So what can i do...
Sir please help me
But in only 1 day my mobile is not workingthat are handset problem
At any way help me

Thank you...
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4 other people found this review helpful
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A
AkshayMA
from Bengaluru, Karnataka
Nov 5, 2017
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worst network and customer complaints are closed without resolving

Address: Bangalore, Karnataka, 560073

From past one year i’m facing network issues. Registered many complaints but they were not resolved and recklessly they closed the ticket without any resolution. So much careless that they don’t even inform about the tickets closures. During peak hours the connectivity is fully dead. Simple 1-2kb data can’t be retrieved. Calls drop frequently even staying outdoors calls are very poor. Indoors no connectivity. Connectivity is available...
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1
[email protected]
from Vijayawada, Andhra Pradesh
Aug 27, 2017
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Resolved

money deducted for my jio phone booking but transaction failed

Address: Visakhapatnam, Andhra Pradesh, 53009
Website: jio.com

Sir i have booked jio phone on 24th at 7:30. I paid 500 through icici bank netbanking money got deducted but after that transaction failed appear on my screen.. I thought due to server error it may happen. I called jio costomer care still they are not able to resolve my complain. What to do sir help me.
I booked my phone throught my jio num tht is [protected]
My transaction reference no is [protected]
Mearchant reference...
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R
rangarao akula
from Vijayawada, Andhra Pradesh
Aug 15, 2017
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unknown received messages from jm-jionet

Address: Mumbai City, Maharashtra, 533450
Website: www.jio.com

Dear Sir / Madam
This is subhramanyam from kakinada ap.
I have received unknown messages from JM-JIONET daily 20 to more than 40 messages.
Already I have raised 3 complaints to [protected]@jio.com and 198 customer care service but no response no feedback no solutions.
Didn't solve my complaint.
I have attached screen shots from receiving messages JM-JIONET.
Please solve my problem as soon as possible....
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V
vk1250
from Surat, Gujarat
Aug 6, 2017
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data showing exhausted without using.

Recently i'm having this issue couple of times this month and one from last month.
Sone time data gets automatically exhausted without using it.in using jiofi device and getting 1 gb per day pack. Now without connecting to any laptop and auto updates which is off on my phone and no watching videos it gets consumed within couple of minutes.
Now raised couple of complains which they can't resolve one word to say that you used...
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39 other people found this review helpful
39 found this helpful
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L
Lavanya Ranjan
from Agartala, Tripura
Jul 25, 2017
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cancellation of recharge

Hello,

I have recharged a wrong number [protected] instead of the right number [protected] via paytm, reference number is [protected].

I have recharged the ₹399 pack. Kindly cancel the aforesaid recharge so that i could recharge once again the right number.
Alternatively, if you could just transfer the benefits of recharge to my number as well, i will be highly obliged.

Thanking you in anticipation,...
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21 other people found this review helpful
21 found this helpful
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C
CA Ajay Mehta
from Pune, Maharashtra
Jul 20, 2017
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fraud and misleading from reliance jio executives

Address: Ahmedabad, Gujarat, 380009

I have a chartered accountant, aged 33 years old, i have paid refundable deposit rs. 400/- on a/c no. [protected] which is provided mr. Jayesh sutariya, premium relationship manager, +[protected]. Payment is return in my account due to wrong account no. So i though that i made mistake in typing at that time i felt guily my self, i m educated and i made mistake (But actually it is not my fault) then i made payment from my kotak bank...
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N
Nikunj Bhargav
Jul 7, 2017
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Complaint about wrong data usage details.

Address: 380009
Website: [email protected]

I am using jio sim from bigning and I also have updated 99 rs membership and other 3 months recharge package in which daily 1gb data is free but I am highly dissatisfied with the data because it always shows fake details of data usage. Not only me but also my so many friends are facing same problems. On 5th July I was traveling and there were network issues so I couldn't use my data properly also I was tired so I slept early around 9 or 10...
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195 other people found this review helpful
195 found this helpful
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S
siva komma
from Hyderabad, Telangana
May 14, 2017
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Signal Issue

Address: 560066
Website: www.jio.com

Hi,

I have already raised a request about signals. Still my problem was not solved.

Inside office signals are getting. To make calls or to access internet I should come out office.

This is really pathetic. I request you to please consider my request and solve it quickly

Location Details:

TATA Consultancy Services,
Salarpuria G.R Tech Park (ITPL Road)
Bangalore-...
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H
heyraj
from Gonda, Uttar Pradesh
Apr 10, 2017
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Transaction failed.Payment deducted from bank account

Website: www.jiomoney.com

Hello, i have done 3 recharge on 7 april and 8 april . Recharge was done by my icici debit card last 4 digit 0055 by jio money. All 3 transaction goes failed and all 3 recharge money got debited from my account. So please refund my all 3 transaction money.
I am writing details of 3 transaction here from jio money app.

[protected]-----
1. Title : www.jio.com
Type : In-shop payment
Transaction...
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P
pranavidhe
from Korba, Chhattisgarh
Apr 9, 2017
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Jio services at khargone m.p.

Website: Jio

Jio net at khargone is working as 2g speed or less if any below it inspite of 4g speed .too much buffering .in room no services means you have to come on road or at roof to use jio services. If you can't improve your services then I have to reject jio sim from my phone. My phone no. Is [protected]...
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R
Raja_gg
from Bengaluru, Karnataka
Nov 2, 2016
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Reliance Jio network issue

Address: Kollam, Kerala, 691310
Website: www.jio.com

Dear Reliance, After a long time I was happy with the service of reliance Jio. But the service is excellent in cities not in all area. My home is in Kerala, Kollam dist RPL STAFF QRTS. INSIDE RPL around 6lakh people are living. In that thousands of people are interested in Internet usage. If you could make me network available over there. It will be a great achievement for Jio as well as people over here. because no other network is providing...
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B
Balusankar Wavess
from Visakhapatnam, Andhra Pradesh
Oct 22, 2016
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Jio executives not working properly

Address: Visakhapatnam, Andhra Pradesh, 530009

I was got jio bar code no and next day i was visit reliance digital express store & executive had said that server problem please come after will and again was visited store their said modem was not connected, their was saying another problem but i was daily visiting store there are no of causes and lack up to 2 weeks final they say, that my jio bar code was expired. how is the responsible? finally i lost it was worst dont give wrong promise...
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will jio team bother to respond?
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