Reliance Jio Infocomm Complaints & Reviews

The condition of one Pole Carrying Jio fiber cable to the JIO Tower is very precarious. It is at Maa Sarada Lane in Mission Para, Digboi, Assam, PIN-786171. The broken POLE is leaning toward a boundary wall which may fall at the minimum amount of wind in this monsoon session, with damage to the adjacent property or living being. Immediate replacement is required. This is also observed by the visiting State Electricity Dept Team yesterday.

I have paid a sum of 2879 for recharging [protected] 0n 4/3/2022 but not relfecting and mobile is not recharged till today 22/06/23 .I paid the sum of rs 2879 from [protected] sbi adb branch palakkad to reliance jio account ref No.IGANCWCZZ8 . I have made several complaints to [protected]@ jio.com and getting machine based reply.
Their customer care is completely machine based and useless and there is no customer care officer to answer our queries
Reply recieved from Jio mobile is this
' We have investigated your request for recharge refund and see that the transaction done on[protected] for Rs. 2879 with transaction reference number WSBI[protected] IGANCWCZZ8 is successful on a different Jio number ending with xxxxx71915.
It would have been our pleasure to help you with refund. However, we see there has been usage on the Jio number ending with xxxxx71915.
Hence, we are unable to accommodate your request for refund.'

Money Recieved by jio mobile and I didnt get service.

Dear Sir/Madam,
I am writing to file a formal complaint against Jio Fiber, a subsidiary of Reliance Jio Infocomm Limited, regarding their misleading advertising and the imposition of a limited data plan without proper disclosure. I have been a customer of Jio Fiber for one month, and I subscribed to their Unlimited Data @300 Mbps plan, expecting to receive unrestricted, high-speed internet service.
According to the advertisements...

Unauthorized wire infrastructure setup on building wall which is not strong enough.
heavy long wires are screwed on wall which is not properly built (plaster not done).
Tree branches also keep falling on wire.
The wall will break down as there are few cracks already.
Request you to redirect the wires from somewhere else

my address
p.no.127, matruprakash, behind ram temple, swavalambi nagar, nagpur

This is to bring to your notice that without any information/consent a Jio Fiber pole is erected near my house. There is a pole already at the opposite lane a transformer that eats up all the parking space and now the pole near entrance causes lot of disturbance. I personally visited Jio Center and asked them to remove the pole. There was no action taken till now. Hence I am raising a complaint in this forum to remove the pole if it didn’t...

On 08Jun2023, I used "jio.com" to select choice number for new SIM. Once I selected the phone number and made the payment via netbanking (ICICI), the screen neither showed me "Payment Successful" message nor displayed the New Number purchase details, rather showed the message that it encountered some problem. I went to My Orders and also Notifications to look for details, I could not find any details there. So I tried the same steps once again. Even the 2nd time I got the same message that it encountered some problem. Still I couldn't find details on the New Number being booked. I thought of contacting Reliance Digital shop to do this process and didn't try again.

After a few minutes, I got SMS messages from JIO one by one that both the New Numbers were booked. The amount Rs.499 has also been debited from my bank account both the times.

I thought I could get this sorted in Reliance Digital store while getting a new SIM card and activating the 1st choice number I chose.

After going to the shop, the shop personnel told that this issue can't be addressed by him. He helped me to call and talk to the JIO customer care executive. He denied registering complaint for my issue and asked to register this complaint online or mail [protected]@jio.com and disconnected the call stating that my voice is not clear. I then mailed the issue to [protected]@jio.com with the screen shot of notifications and orders list from my account. Haven't heard from them, yet. Not sure if I'll get a response from there.

I request you to please cancel the 2nd booked choice number with the Transaction ID : CN000000N9ED, at the earliest and refund my money back.

I had purchase online realme buds and after receiving the product, mapping with my son phone is not happening.

i had raised the product return process yesterday night and today i am receiving call from customer care dept and asking me to call customer care dept if realme. why ...

i had purchase product from jio and not realme please understand my problem

I was using JIO sim for internet purpose in JIOFI portable device. Recharged with data plan week ago (23/05/2023) also, but past few days it was not connecting, I was assuming signal issue. When I called customer care today, they mentioned that SIM is deactivated due to invalid proof document. I am using this number for past few years, and suddenly it got deactivated without inform/asking any information. I was spending so much to identify this issue and now they are asking minimum 48 hours to get update on this issue, pathetic service.

Dear Sir/Madam,

I had recharge my jio sim by using site jio.com.
In Jio.com after visit on site login require.
I have login by my jio number [protected] and OTP.
My existing plan was expired so i chosen 1 year plan having amount 2999/-.
After selection of plan i proceed for payment
(Tranaction ID T23001121834361540834976).
But when payment done i didn't received any recharge notification.br...

I recently purchased a jio fiber account number [protected] and it goes down most often and no proper service from the company and now its down and they have given a slot for resolving the issue to 03 June 2023 that is very long.

Despite opting for 699 plan I ha not received Netflix Basic Subscription .
I am having Netflix Mobile Subscription presently as per earlier Jio 399 Plan .After Plan Upgradation from 399 to 699 my Netflix Subscription has not been upgraded from Mobile to Basic .Therefore despte having 699 Plan on Jio Number [protected] I am not able to watch Netflix on TV .

I have attached screenshot of my plan along with subscription i am getting .

Despite Opting for Jio Postpaid 699 Plan I am not getting Jio Basic Subscription .I am getting only Netflix Mobile Subscription .
Therefore I am not able to watch Netflix on TV.

Dear sir/Madam
i want to bring your attention regarding the network issues for jio Sim card in my native place A/P-NADOLI, TAL-PATAN, DIST-SATARA. We are facing the lack of network and need to go out from home or some particular places to make a call . Due to lack of network the internet and another social media call are not possible. as i am leaving abroad in dubai i am not able to reach my family during urgencies. Not able to make any video call. so requesting you as a reputed company. please look into this matter and install the near by tower to resolve the issue,

My mother had a 2G jio phone which stopped working so we put the SIM in another 4G phone and since my area used to have no jio network, we didn't recharge it. Recently jio's network started in our area so I was planning to recharge my mother's number and convert it from 2G to 4G, but now I see that the number has been given to someone else.

I purchased jio fiber 100mbps plan on 21 april 2023. I want jio fiber prepaid but jio fiber Engineer give force fully jio fiber postpaid .on 22 april. i decided to disconnect of my jio fiber postpaid plan . All the device are taken from my home on 24 april and jio fiber Engineer say your money refund within 14 days .. but still money not refund 25 day has passed ..

I've made several complaint to jio team regarding notifications and messages unknown numbers sent to my email id which are no way related to me or my jio account. They also sent me apologize and assurance of no such things will happen now onwards. But still notifications for that unknown number coming from the jio team to my email id. Reference no; SR00001JDD7T.
Every time I emailed them here is the response and nothing happens.

********

I am sorry to know that your email address is wrongly registered with an unknown Jio number.
This is certainly not the experience what we want our valuable customers to go through.
Please be informed that as I have checked the documents which you have attached is password protected, request you to share the password for the same to access.
*****

I certainly understand your concern that you are receiving email regarding an unidentified Jio number.

Rest assured, I am here to help you and ensure this is addressed.

We always try to help our customers and make sure that they can enjoy best of our services.
*****End*****

Why JIO service provider not verify email id of their clients?
Please review this ref. # SR00001JDD7T and fix the issue.

I have done wrong recharge on [protected](jio) instead of another jio number. I have done recharge of 667rs via phonepe . And the payment was successful. I have done recharge on 16/05/2023, operator ref id BR0009EGIDVT. My another number is [protected](jio). Please reverse this recharge to [protected]
My number is prepaid.
Pls do the necessary as soon as posible...

Sir, firstly they told me to making I'd to pay registration fee and insurance fee and many more transaction

On 1st April 2023, I mistakenly recharged my own number with an annual plan instead of my dad's number. I immediately contacted Jio customer support and requested a refund. They informed me that the refund has been initiated and will be processed soon.

I am writing to bring to your attention a matter of concern regarding a refund for a Jio Annual Plan recharge that I mistakenly made on 1st April 2023. I have been facing significant difficulty in obtaining a refund for this transaction, and despite numerous attempts to resolve the issue through Jio customer service, the refund has not been credited to my account even after 30 days.

I contacted the Jio customer service team immediately after realizing my mistake, and they assured me that the refund would be initiated promptly. However, despite their assurances, I have yet to receive the refund. I have made multiple follow-ups but to no avail. The response from the customer service team has been unsatisfactory, and I am yet to receive any concrete information on when I can expect the refund.

I believe that as a customer, I am entitled to timely and efficient customer service, and it is unfortunate that I have not received the expected level of service from Jio. I would, therefore, request your intervention in this matter, and I kindly request you to help me resolve this issue at the earliest.

The Service Request ID for the same is SR00001IZ5NY, SR00001IZ5NY

I have raised relocation request for JIO Fiber 3 times called and escalated 4 times but inspire of this no action has been taken. The problem is they have a box in the ground floor of my apartments which already has 8 connections. So no additional connections can be added. It’s an internal problem they have to just upgrade the device to support another 8 and give the connection or take it from the adjacent box. For this they need their superior approval so they turn down the request station the request is put on hold due to my request. Which is very incorrect.
Even after raising 4 complaints to customer care no resolution reached till 07/ May. My first request was on 25/April.
They cannot take a decision to just add another device and delay the customer putting the blame on him.
No ethics at work.