Reliance Jio Infocomm Complaints & Reviews

Feb 29, 2024

Updated by Amar@4072 Dear Jio
I am writing to express my dissatisfaction with the network service I have been receiving. I have been a customer of your company for 1 years, and I have always been satisfied with the service. However, in the past few months, I have been experiencing frequent network problems.
The problems I have been experiencing include:
Dropped calls
Slow internet speeds
Frequent disconnections
Poor signal strength
These problems have been causing me a great deal of inconvenience. I have been unable to make or receive calls reliably, and I have been unable to access the internet for work or personal use. I have also been unable to use my mobile data connection, which is usually my only option when I am outside of my home.
I have tried to troubleshoot the problems myself, but I have been unsuccessful. I have also contacted your customer service department on several occasions, but they have not been able to resolve the issue.
I am requesting that you take immediate action to resolve these problems. I am a loyal customer of your company, and I am disappointed that I have not been able to receive the quality of service that I have come to expect.
I look forward to hearing from you soon.
Sincerely,
Amar Kumar
Address
Village-hiramiya, po-Dharha, ps -Rosera, District - Samastipur, State - Bihar, Pincode - 848210

Email :- [protected]@gmail.com

Feb 29, 2024

Updated by Amar@4072 Dear sir,
last 1 year I faced an issue regarding a network-related Network issue

This is the condition of the network in our villages, I have been complaining for the last 1 years but only lies after lies, How many more years will it take ?
Inspite of multiple calls, no resolution.

Each of the executives gives different answers and dates. 😭😭😭
Customer care complaint no:-SR00001OF6TB, SR00001ON4Q6, SR00001OQXRM, SR00001OX9C7, SR00001P3SH7, SR00001P9YGQ, SR00001PF83C, SR00001PV2EU, SR00001Q2HNS, SR00001RB4SQ, SR0001RDGOL, SR00001SHKYE, SR00001SIDQT, SR00001TPFOQ, SR00001UOW7W

Mar 01, 2024

Updated by levissucks As you can see, the agents never respond. Neither the guy who took the money nor his boss. To them, it's a a big joke. This is just horrible. I've even raised the issue with Jio Appellate Authority, but noone seems to really care which is really appalling behavior. How can you just take customers money and not even acknowledge it?

Kindly resolve this, adjust the current due amount against the deposit, terminate the connection and please refund the balance[protected] to the UPI ID I've shared on email.

Mar 01, 2024

Updated by levissucks I'm unable to add the screenshots of the agents conversation. Consumer complaints, there must be something wrong with your update box. Please check and I'll add those screenshots too. However, these have already been sent to the Appellate Authority email address as well as Jio customer care email.

Jio, pls resolve.

Mar 03, 2024

Updated by levissucks Jio called me on Saturday March 2 and said they would do the above. They said they'd cancel the number, adjust the due bill against the deposit and refund me the balance within 24 hours. That never happened. Typical JIO .

Feb 20, 2024

Updated by Dhaval patelx3 My problem is still going on not resolved