Claimed

Reliance Jio Infocomm Complaints & Reviews

www.jio.com

1

Updated: Dec 14, 2025

Complaints 6621

Resolved

369

Unresolved

6252

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Reliance Jio Infocomm

Having problems with Reliance Jio Infocomm?

File a complaint and get it resolved by Reliance Jio Infocomm customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mobile Service Providers

Reliance Jio Infocomm

Reliance Jio Infocomm reviews & complaints page 182

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Ambala, Haryana, 133001

Sir, I booked jio mobile phone on 31.01.2018 but by mistake the last digit was tuped wrong. Phone booked on [protected]. My mobile number is [protected]. Kindly helo me what to do. I tried to contact the person with mobile no.[protected] but he did not helped me. I called jio customer care but also did not helped me. I request you to help me to get my money or the jio mobile device
Thanks
Rekha

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I tried to recharge my jio number of rs. 399 in upi payment and the amount got debited from my account but not recharged, either i need the refund or recharge done, my mob no is [protected]
The recharge was done to [protected]@icici and the date of transaction is 25 jan 2018 and [protected]@icici is a worst address were recharge always fails and i ask jio to cancel upi payment for recharge on its website or resolve the issue

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 380061

I have done recharge of 399 using paytm but by mistake it is wrong Jio number and I want to reverse it back
No :[protected]
Operator ref no:[protected]
OrderNo. [protected]
Date 01/02/2018

I wants to reverse the transaction and refund the amount in paytm Account or in elsewhere but reverse it as soon as possible.
Thankuuuuuuuuuuuiiiiiiii for your support

+1 photos

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 302001

I am sandeep मेने दिनांक 29/01/2018 को आपकी साईट jio.com quick pay से मेरे jio के मोबाइल नंबर [protected] पर 399का रिचार्ज किया था उस समय मेरे अकाउंट से रुपये की कटोती हो गई और मेरे नंबर पर रिचार्ज हुआ नहीं जब मे jio.com quick pay से रिचार्ज कर रहा था तो lastमे opesnal दिये कि आप रिचार्ज debit card credit card, jiomony, paytm, upi मे से किसी से कर सकते हो तब मेने upi से करना चाहा तो मेरे upi account नंबर पर एक request आई थी जो [protected]@icici से आई 399की तो मेने उसे pay कर दी तब मेरे account न.[protected] से रुपये की कटौती हो गई और रिचार्ज हूआ नही है उसकी txn. Id p1801291003208546847663 bank ref. No.[protected] है please credit my account n.[protected] जल्दी से जल्दी मेरे रूपये मेरे अकांउट मे भेजे जिस से मेरे नंबर को रिचार्ज कर सकु

+2 photos

Reliance Jio Infocomm customer support has been notified about the posted complaint.

View replies

S

Sourav Pani

from Kolkata, West Bengal

Feb 1, 2018

Dear Sir,
I am Sourav Pani from KOLKATA, WB
My jio no is [protected]
since yesterday i faced a problem that my internet is too slow and network also too poor, i have called jio care but no respond from them
as my no i using for official purpose i facing problems
please do the needful in urgent basis
Thanks,
Sourav Pani

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bikaner, Rajasthan, 334003

मेरे पास एक साल पहले भी एक जिओ नो था घर के पास ही टावर था पर अच्छा नेटवर्क नही आता था मेने जिओ केअर पे कंप्लेंट की मगर कुछ सुधार नही हुआ। तो मैने सिम बंद करवा दी ओर वोडाफोन ले ली। यहां घर के आस पास सेकड़ो लोग जिओ काम मे चाह कर पी नही ले पा रहे है क्योंकि नेटवर्क नही रहता नेट रोते रोते चलता है बाकी सभी कंपनियों की सिम धड़ाधड़ चलती है जबकि सबसे पास हमारे जिओ का टॉवर है।

अब मुझे आफिस दैनिक भास्कर से फिर जिओ की पोस्ट पेड सिम [protected] मिल गयी है क्योंकि उन्होंने पूरे भारत मे कर्मचारियों को ये सिम्स दी गई। पर फिर से वही रोना में एक फोटो जॉर्नलिस्ट हु मुझे फोटोज भास्कर के सॉफ्टवेयर से अपलोड करनी पड़ती है जो जिओ से करने में मुझे पसीने छूट जाते है।
अगर मुझे आपाने कुछ दिनों में अच्छी नेट स्पीड नही दी तो मुझे फिर से जिओ नो दूसरी कंपनी में पार्ट करवानी पड़ेगी।
नेट अगर अच्छा हो जाये तो मेरे सेकड़ो पड़ोसी जिओ सिम ले भी लेंगे।

My location

See me on Google Maps! https://maps.app.goo.gl/wnR0CN80lnMfX3Wq2

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 828116

Very shameful to say that even after recharge of my jio mobile no [protected] i am unable to make a single call nor received any call from last 10 days. When anyone dail my above jio no that it respond as the no. You are calling is unreachable or switched of. Please resolve the issue immediately otherwise i will raise recharge amount demand from jio telecom. Issue also informed to consumer care executive but yet not attended

Reliance Jio Infocomm customer support has been notified about the posted complaint.

View replies

A

Ayuch

from Indore, Madhya Pradesh

Feb 1, 2018

I hav done jio recharge of 399 rupees on 24th january at 6:30pm and the amount is deducted from my account through tez application and the transaction is completed but the recharge is not done yet.. Kindly refund the deducted amount in my account

not able to call any mobile no. through my jio no 9304795021 - Comment #2991060 - Image #0

Y

Yog12345

from Pune, Maharashtra

Feb 1, 2018

I am jio user from maharashtra of [protected] i am unnessary receiving message from jio about that your is not solved i am fed of making complaint but no one is resonding and closing my request is this type of service do we accept from jio please close my request id SR00000GWFZ8.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Thiruvananthapuram, Kerala, 695144

I purchased new jio phone as a gift to my mom on 30 th of january 2018 but unfortunately in the very next day it was damaged showing the error

"warning : oem key verify failed!!!
Warning : ssystem will reboot right now!!!"

But its not rebooting and got freezed, i tried after replacing the battery showing the same error mentioned above and also its not booting up.

I request you to take action immediately or a refund must be initiated, this is the first time i am unsatisfied by jio's service and requested you to take the step immediately to repair or refund.

Consider the complaint at its priority for resolving.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

View replies

J

JAY PRAKASH SHUKLA (ANKIT)

from Delhi, Delhi

Feb 1, 2018

I recharge my jio number [protected] with399 on 26 January 2018 and as per latest plan of jio i Have to receive 1.5 gb data but i receive only 1 gb data

I recharge my number through hike application

Please provide me correct benefits

jio phone dead in two days - Comment #2990970 - Image #0

V

Vikram Sahare

from Pune, Maharashtra

Feb 1, 2018

198 no.Customer care service center employee is third class employee ...
M calling last 3 days continue but not given solutions . all person given just wrong statement and direct cut ph. Why u open customer care service ? U r not listen customer issue... Plz shut down customer care service ... U r not solve customer issue.

S

sandinandi

from Coimbatore, Tamil Nadu

Feb 1, 2018

I bought this phone in a December month 2017 after 2 to 3-month the phone turned off automatically I have just tried many times to switch on but it just showing the symbol of jio other than it not working at all until..now I wish to know the reason for this

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: 143001

Website: Downloading , Browsing , Everything is slow

I am using Jio Network . This internet speed is too slow, my work is mostly in online but my jio internet speed is disgusting. I think this network is good but this is very bad network .
Otherwise I all ready complaint in jio app[protected] time is 04:16 . But my problem not sorted .
My complaint no is :SR00000H39TN -2- SR00000OUY...
Please my problem solve .Properly provide good service

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Jan 31, 2018

Updated by Raghu Raj Bhola I am using Jio Network . This internet speed is too slow, my work is mostly in online but my jio internet speed is disgusting. I think this network is good but this is very bad network .
Otherwise I all ready complaint in jio app[protected] time is 04:16 . But my problem not sorted .
My complaint no is :SR00000H39TN -2- SR00000OUY...
Please my problem solve .Properly provide good service

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My jio data is decreasing very fast without using that much. When I on my jio WiFi in the morning I just use for 20/25min, in that time my 1Gb gets over. Its very frustrating and annoying . I use only WhatsApp for message only without any downloading and stuff still it's happening. Plz help me fast.
I am attaching my usage details also... At a time how can I use 400/500MB, I don't watched videos nor I downloaded any application...
So resolve this jio plzzz

+1 photos

Reliance Jio Infocomm customer support has been notified about the posted complaint.

View replies

B

Bmike

from Rajkot, Gujarat

Feb 1, 2018

Sir,
With reference to your demand notice dated 05 Jan 18, I state that I had already close the account pertaining to Jio No. [protected] in the month of April 2017 through customer care. I have not used Jio No. [protected] for any purpose after April 2017. At Present, I am not using said Jio No.If at all it is in service, please close and block Jio No. [protected]. Therefore you are requested that please forward details of expenditure against Jio No. [protected]. Till the time, I am unable to pay dues. Thanks for your good co-operation.

With Regards,
Mukesh sah

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Jio UPI payment Successful but recharge not done
I have recharged 349 via my jio App. I have used UPI as payment mode. The payment was successful to [protected]@icici for 349 rupees but no recharge was not done. When I tried to call JIO customer care they are telling it has been declined, but my bank is saying that it has been successfully paid to the UPI address. Please help on this .Mobile no [protected]

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411014

Please check as all the jio user at Gigaspace IT Park Viman nagar Pune are unable to access internet.
As I already log a service request at jio portal Your customer care executive ask me to wait for 90 days to resolve the issue.

As we already recharge for 3 months we can't wait for the given TAT So request you to check on priority else refund our reachrge amount .

Service Request Number:-SR00000HAB42/SR00000H6R7D

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mahendragarh, Haryana, 123001

Website: [email protected]

Fri, sep 29, 2017 at 8:07 pm on time i have pre booking ordered of iphone 8. But i have no received iphone 8 till date:[protected]. So please refund my money rs.1999/- for my account no.[protected], bank name - state bank of india, mahendergarh, ifsc code-sbin0004946, pin code-123029, haryana
Description as per detail :-

Buy your iphone by visiting the store and paying the balance amount for pre-booking order id:jef02933056
Dx-mini
Singhana rewari road near subhash park narnaul haryana
-
Narnaul
Haryana
123001
For directions, you could click here
Item description
Prebooking price
Sub total

Iphone 8
Qty:1
Inr 1999
Inr 1999

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Jan 31, 2018

Updated by Narender Pacherwal please return my money Rs.1999/-

Jan 31, 2018

Updated by Narender Pacherwal Please return my money Rs.1999/-

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560098

Website: Jio digital network

Sir, asper your sms i have recharged my jio prime phone number [protected], rs 399/- on[protected] through hdfc bank bebit card, vide your transaction id br0000qcowox dated[protected], and it's confirmed also by sms. But the amount paid is not showing in my jio digital prime number [protected]. Please verify in your records and confirm and show the amount paid in jio digital application. Thank you

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I terminated my jio postpaid no a couple of months ago but again a bill was generated. I tried going online and to the store for payment and was unable to process my request as the number is not available anymore. Customer care is unable to help me. I finally got a demand notice too for payment. I wrote to their collection team but they bluntly said i need to pay via cheque. But to whom and where? No details mentioned. I have lost peace of mind to pay a meagre amount. It's really torture.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi team,

I have taken [protected] jio number to use it in jiofi device last year and used for 1 month and not used it for few months. Again i recharged with rs.399 plan to the same number [protected] on jan 27th 2018 but could not access net from the jiofi device. I went to reliance store to find out the problem and learnt that sim is expired and it will not work. I called jio customer care many times to cancel the recharge and revert my money but there was no use. Request to help on this and revert my money to my account as it was done through net banking. Jio team should not allow recharge for the expired sim which is wrong and cheating the customer.

Thanks,
Jio customer

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sheikhpura, Bihar, 811105

I am a regular user and retailer of reliance jio. But from 15 days it is not working properly..Its speed is low as compared to 2g network.I have complained so many times. But my problem is not yet resolved.So pls help me to give a proper internet service or refund my recharge amount..That i recharged 2 weeks ago.jio company representatives takes only complaint but not solved..again and again i give complaint but not yet solved..so pls take a action for this.

+2 photos

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400094

There is absolutely no signal for jio customers in and around kanchanjunga building, anushakti nagar, barc colony, mumbai 400 094.

It is requested that reliance jio service provider should take necessary actions to solve the mobile connectivity issues on the specific region by providing tower or improving the signal strength.

Thanking you in advance

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi im getting nrtwork issue call quality is below average... And internet speed is very slow as campare to airtel 4g... I tried to contact to your customer care but no reply... If my complain is not resolved in time i will definetly port my connections... This is injustice... Im jus paying not able to use services
Number [protected]
Address brein, srinagar, j&k, 191121

Reliance Jio Infocomm customer support has been notified about the posted complaint.

View replies

S

Sojankm1975

from Pune, Maharashtra

Jan 30, 2018

According to the plan 399, I am subjected to receive 1 GB data per day. But for the two days (24 &25 of January 2018), I received message early morning at 6.15am, stating that I consumed 1GB data, which is not true. Therefore, I complaint that I want my Data back or take action against the company.

E

erparveen

from Delhi, Delhi

Jan 30, 2018

Dear sir,

I have a Reliance Jio connection whose no. is [protected].
There is very low internet connectivity since long time.
My home address is 169, Sector-10, Ambala City(Haryana).
Pl. resolve the issue as soon as possible.

With Thanks

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 500090

Hi sir...,
I have paid 399 to recharge my jio number, transaction is successfully done, but i can't get any amount or befits, i complained to reliance jio customer care, they said me its not my problem, on our side transaction is not recorded
My trasaction is inb/[protected]/reliance jio infocom[billd...
Please solve my issue as early as possible...

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I recharged my jio no [protected] for 2 times for rs 399 in which i redeemed 1 voucher worth rs 50 and paid rs 349 via bhim app to [protected]@icici on 29 january money has been reduced but recharge has not done yet please refund my total money rs.349+349=698 atleast. First time
From phonepe trans id - ici109a61c00aa74faaaa86495619ec4131 tez.2nd-id:[protected]

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines