Reliance Jio Infocomm — non refundable of money

On 06 august 2017, i had applied for a jio prepaid connection from jio retailer, ratandeep complex, bareilly. I had paid rs 500 towards the same. On 07 august 2017, i got a message that my application has been rejected without citing any reason. And i was told to collect the refund amount of rs 498 from the store. When i went there to collect the money, they refused. I visited the store many times and each time, they refused to refund my money. Dejected, i spoke to customer care many times but to no avail. So i wrote to jio care and i got the reply that they are looking into the matter and it will be resolved soon. After that, nothing is heard from them. Again i write to them and each time, i get the response that they are looking into the matter and it will be resolved. Even after more than 14 months, jio has not refunded my money nor they contacted me regarding my complaints. Now, i don’t know what to do or whom to contact. I’ve been cheated by a reputed company like reliance. Their attitude towards consumer is pathetic to say the least.