Reliance Jio Infocomm Complaints & Reviews

No coverage of jio in electronic city for mobile number [protected]. I had raised a issue with jio care & they are asking me to wait for 120days to fix the network issue in this location. Worst services by them. I have done recharge for 3months. What is the use for me? If there is no coverage for 120days & they are charging me for that 120days. I have attached the screenshots of jiocare reply

Sir, i have recharged rs. 399 jio prime member plan on 28.10.18 through net banking for jio no. [protected]. The amount credited to reliance jio infocom vide internet banking ref. No. Igaeqrfum2 at 13.24 pm on 28.10.18 but internet and other services in jio mobile no. [protected] has not been released/ restored. Kindly restore/ release internet and other services immediately otherwise amount may be refunded.

I have done 7 data booster recharges on 9th october through my jio app. Its been 20 days and i havent recived data or refund. Launched a lot of complaints with jio customer care but they are not helpful at all.

Jiofi number in which i did recharges. [protected]
Recharge date 9th october 9.23 pm
Recharge amount = 101 x 6 recharge 51 x 1 recharge

Jio calling number = 833484o573 rohit agarwal.

I have recharge my jio sim from rs 399 and validity unto 22 dec 2018. All calls free and daily 1.5 gb data daily in this plan but from today i am not able to make any call. Today i am found one msg that i am missus this plan but i am only make a call on my family or family members. When i talk to customer care they advice me to recharge rs 149 for continue outgoing call. But in term and condition not any place this is not mention that i am not making unlimited call to our family and friends. So please help from this type of fraud promise given by company.

Thanks
[protected]

I m complaining about miss meera she had offered me a job and take 7200 rs as security deposit but that was fraud now the mobile is switched off...

I tried a lot to reach but no response..

Please help me in getting my money back.

People involved in this

Niharika
Garima
Aniket
Meera..

These 4 persons taken the money via account transfer in the month of august and did not gave me a job.

When i was paid money for taking net speed or calling then i was not satisfied net speed. When i was call to customer care he will tell sir in your area so many people can use the jio network so i can't give you speed and i will solve this problem. Every time he wil give same word... Please solve this issue other wise i will go to police and i can came on reliance jio network.

To whom it may concern,

We are the residents of village gazipur, tehsil sikandrabad, district bulandsahar, up.
Would like of inform you about the installation of network tower in middle of the village.
We are sure, we will get very bad effects of radiations.

Some of the people have also spoken with the person who allowed this installation to happen. But no action has been taken till now.
.
This may lead to serious health issues to the people living close by.

We would request to kindly take some immediate action and help the residents live a healthy life.

Your truly,
All villagers
Gazipur

To whom it may concern,

We are the residents of village gazipur, tehsil sikandrabad, district bulandsahar, up.
Would like of inform you about the installation of network tower in middle of the village.
We are sure, we will get very bad effects of radiations.

Some of the people have also spoken with the person who allowed this installation to happen. But no action has been taken till now.
.
This may lead to serious health issues to the people living close by.

We would request to kindly take some immediate action and help the residents live a healthy life.

Your truly,

Manish yadav & all villagers
Gazipur

Hi,

Contact number[protected]

Today while doing a recharge for the above number an incorrect amount was debited from my account.

I had selected the recharge amount of 1699 and while doing a recharge I was asked if I want to apply the coupon. As i had 29 copouns in my kitty I selected one copoun of 50 Rs. The same was applied successfully and green tick was shown along with the final amount i.e 1649.

However when I made the payment, an amount of 1699 was debited from my account. I tried to get this resolved immediately and took help of Live Chat option on My Jio app.

It got connected to Nithya and I tried to explain about my greivance. Nithya was not ready to listen and kept on repeating that its my fault and I have not selected the voucher while doing the recharge. And I should have connected to the chat team while doing the recharge. Do you know about your future that whats going to happen and you start taking the precautions. Even she asked me to watch on My Jio app videos how to do a recharge. A guy who knows how to do a chat with you, doesn't know to do a recharge even after informing the step by step process.

It's a common sense if anyone is getting free 50 bucks then why anyone will not select that option. Nithya was trying to show that I am fool that even going till voucher section i did not selected and its my fault. Nithya was too adamant and arrogant when I asked to connect this chat to either to any complaints team or senior manager. She was not ready for this also and disconnected the chat. Even I gave her option to refund the complete amount so that I can again do a recharge along with the screen shots.

I have almost a dead jio network for almost a month and it is not a rainy season.
My office is ptc, marisoft2, kalyaninagar, wadgaosheri, pune.
My phone network works very well in kondhwa.
Kalyanagar network needs fast fix!

I cannot use my office network for personal work. Jio shall lose a large customer base if this is not rectified soon. Entire october wasted!
No. My co does not have jammers installed. The situation is bad everywhere in marigold complex.

Hi have recharged roday in the morning at 8 50 a, m, but im not able to call any one or even log in a complaint from my jio no is [protected] and my bi rchg[protected] pls check n revert as my mobile is still not recharged for the amount still i gave recharged online a 8.50am pls let me know how to get this charges as i need to make calls immediately

My jio link no [protected] is not activated even after recharging with 699rs
Before 10 days
Jio people will not give complain number. Even! They say that they do not give any comlain number!
I have complaind to jio almost daily for10 days
They say that your complain is escalated but nothing is being done even after talking to senior level people
They do not refund the amount also
Pl do the needful

On my phone number calls are disconnected. Reason they stated misuse of calls. Which i strongly opposed to that.in other telecom companies they offer plans with limits. Like 1000 mins maximum on 1 week but jio doesnot do that they see the user calling then they send some sms warning then they will shut the facility... On my first time i have used around 12000 mins which they stated misuse and they shutted the calls which is ok i understand that. But this time maybe i had talked around 4000 mins and again they they shutting down the calls facility from my number.. Which is unfair... As my calculations other companies (Name should not be mentioned) offer 4000 mins in one month (1000 per week) so in a three month plane i will get 12000 min total. If i cross the first month limit they will disconnect the calls for remaining days left in that month after that they will resume the calls again... But on jio if they disconnect the calls they will not resume it until i recharge another amount which is a unfair to consumers as compared to other telecom companies. I have talked on this matter with customer service providers they told me that this is happened due to my previous calls history.. Should i havenot payed this time if not why they can shut down my calls like that. There is no response from them.. I am writing this due to this type of response from them... They are promised something now they are doing something.. I know there are some tnc* in their company but they should think that the person really misuse the calls or otherones who uses it for business...

Sir i'm residing at indore from last six months from these six months i'm continuously facing poor internet connectivity, many times i complaint in jio complaint no.198 everytime they assure that your problems will be solved but still it remains same. I'm using plan of rs399 in every 84days in which they give me 1.5 gb data and unlimited calls and messages but because of poor internet connectivity i'm unable to use internet services for my urgent work sir i'm very helpless i don't know what to do where to go.

Reliance jio steals data forcing customer to recharge again. I faced this issue an year ago and didnt get any technical support from care team. They are not at all willing to listen to customer and confronts while in call. Their care centre executives sucks. Very bad support. They in fact teach you how to use your own data! They talk as if they are talking to an uneducated person and will give classes on how they themselves use it.
Last one week i am again getting this issue wherein suddenly i get sms stating i used 100% of data. My handset is idle when i get such sms. Just now, i spoke to care center and senior team lead, named vijayalakshmi was saying data that is shown as used at 6 am, i will receive sms for 50%, 90%, 100% only after 5 hours.. Because i said, i received warning sms at 11 am when my mobile hand set was idle. Joke isn’t it. Such pathaetic care team. I was even ready to show my handset to them if they send a person/representative to my home. She was unable to answer to the point and was talking as if i am lying. I want to register this complaint as none of their support channel looks to be helping.

It is for information that jio is providing very cheap service these days.in my area jio network have alots o[censored]sers thats why here network speed and network signal are very low in many area. And from some days i won't access jio internet in some area. Still i am login this complaint by dsl wifi. Jio taking users money but still not fixing the network issue. When i complaint about network to jio customer care then analysis the issue and revert me with the ans that there is a lots o[censored]sers so there are network signal and network speed problem and then cannot fix this problem now. If they can't provide me proper network then why they are charging payment for recharge. If they are taking money then it should provide internet in well conditions. My resident place is govind puri gwalior where i am facing network issue from a long time about 6 months and also facing netwerk issue in my working place which is padav gwalior. And from few days we here cannot access internet through jio in whole days many time. Please raise a network strength check in all area of gwalior m. P. Thanku

Dear sir

My village pingrala dist. Ratlam in 2000 population's here but jio tower and network not available in my village so we are facing lot of problems for unable to calling and unable to acces internet. We are only believe to jio for will contruct a new tower in pingrala because now jio is no.1 in telecommunications.

Kindly as soon as posible make a jio tower in village pingrala than we are digitilise

Regards
Rakesh rathod
+91 [protected]

Apart from the pre-paid jio connection no. [protected], i hold a linked number with jio mifi connection [protected], which also happens to be pre-paid. The validity of the recharge done for rs. 399 in respect of no. [protected] is currently till 1st january, 2019; and i had a prepaid recharge value of rs. 399 credited to it, which would take effect from 2nd january, 2019 for a further period of 84 days. The validity of the monthly recharge of rs. 149 jio mifi no. [protected] was till 20th october, 2018. There was, therefore, sufficient credit balance in my account pertaining to [protected] at the time when i was attempting to recharge online the linked number [protected], on 16th october, 2018. I had decided to recharge jio mifi for 84 days with rs. 399. The my jioapp on my phone has a facility to switch the two accounts; and as it happened, by mistake, the recharge of rs. 399 was done yet again for the linked connection [protected] and not for the mifi [protected].

Since then, i have been trying to get the excessive and unnecessasay recharge payment of rs. 399 transferred from the account of[protected], which already has over 168 days of balance recharge; to the credit of my jio mifi account. I took up the matter with the local jio office and when i failed to get any feedback as promised by that office, i appealed to the appellate authority listed on trai websiteia, pointing out that since the two connections from the company were linked on the my jioapp, the two accounts ought to be also linked, so that cross transfers of amount in credit could be done so as to minimize inconvenience to consumers. I pointed out that keeping my surplus recharge on the number on which it was not needed amounted to the company earning undue interest against the said credit. However, reliance jio’s appellate authority has rejected the appeal. It was only after much effort that the company gave a reference number for the appeal (No. Mr0000iub6u8). The ground on which the appeal has been rejected is that only recharge vouchers can be transferred and not recharge plans - as if an ordinary consumer is expected to know the difference, which incidentally is not even so distinguished on the my jio app. Reliance jio has failed to appreciate that a consumer should be given value for money paid to the company, and the company should not take advantage of consumer oversight or erroneous crediting to make undue profit from interest income there on. I am trying to approach trai with my complaint, but the authority has such a user unfriendly website, that i thought of bringing my bitter experience with reliance jio to light through this forum.

There is a very limited network signal in my area where around 500 jio customers are residing.. However when we come out of our houses, then only we get some network that too @ an avg speed of 1-2 kbps. Plz look into it.. May b some resiting o[censored]r tower antenna may help us. We r seriously facing this prob and are bound to migrate to landlines at our home. Network signal is good in area which is around 200 mtrs away and are on some heights.

Jio customer support is worst. I have been facing call drops from past 2 weeks and their team couldn't even solve it. They are complicating the process by asking the phone nos of outgoing calls and location of calls. They can track these details, so why bother customer for it. Also, it doesn't matter from which location u make calls or to whom since the issue is same for all location and outgoing calls. Such brainless customer service team.