Reliance Jio Infocomm Complaints & Reviews

My jio recharge was successful which i paid through phonepay for
Jio no - [protected]
The amount was rs.398 (Rs.448 recharge with rs.50 voucher)
Balance was deducted from my bank account.
The transaction id is - hdfa3e954bde43e[protected]fd9eef78511
The payment was made on 18 oct 2018 at 9.11 am
I am yet to receive any activation as not updated through message or from my jio app.

[protected]- since 4-5 months the instrument/mobile supplied to me is giving problem of 1) switching off while in use, and 2) for a single pressing, the instrument is pressed double time or three times. During my first visit, mr. Srinivas technician at lb nagar jio office attended. He updated the software and returned but on continuing the problem i approached second time, the technical person other than mr. Srinivas inspected and told that battery connectivity problem. He enquired about the person who attended previous time. On telling the name of srinivas, the technician politely asked me to show him only. Mr. Srinivas did not accept the above defect, he changed the battery disregarding my objection. He is discourteous and insulted me so that i never used any other mobile. On continuing the problem, after 2 weeks i lodged complaint for which mr. Kishore responded and asked me to approach again the office. Unfortunately, my father found unconscious in the bed and later hospitalised. He passed away on[protected]. His last rites are completed 14-10-18 and i approached today. An amount of rs.760/- collected for the problem i am facing since april 18. I paid with a protest since i have to use the mobile. The instrument supplied to me is defective and substandard. Your technician, mr. Srinivas inspite of my repeated requests, he unnecessarily changed battery instead of instrument and postponed the redressal.in the meantime, warranty period is over. I request you to please consider the replacement made today as done in july 18 and repay me the amount of rs.760/- as it is the clever work done by your technician, mr. Srinivas. Though i am eligible to claim compensation for the mental agony all these months, i am not claiming

I bought a jio sim today and bought a plan of 399 the retailer told me that i will have to pay 99 for prime membership and 30 for sim and i did that. But then my friend told me that you payed extra because jio sim is free and 30 rs was not valid. We went back to the shop and asked him the same then he said that it is his choice that how much charge he will take and even the company can't tell him what to do. Instead of accepting his mistake he said that he will do whatever he want to and we cant do anything in this. I want a strict action against such cheaters.

I have done a jio recharge of rs 197 for 98000 mcent point on 13th october 2018. But recharge not done though my mcent point is deducted from my mcent account and displays recharge received in my mcent browser activity tab. But recharge is not done and i did not get any confirmation message in my jio number about any kind of recharge. Pleas help in this regard.

This is regarding my captioned order no., ordered on 16.08.2018 for mnp from airtel postpaid to jio postpaid.
I had submitted the security deposit and prime membership amount of rs.250 + rs.99 through paytm.
But on 21.08.2018 i received a message from jio that my porting request has been cancelled due to mismatch in upc code entered by me.
Till date i havn't received any cheque of my amount deposited to jio, despite regular follow-up with jio through email.

Arrange to provide my cheque asap.

I cant recharge my jio no. [protected] throuhg mcent browser. I have enough points to recharge my jio no. But browser can not show any response (Recharge sucessful or failed). Sir i have enough points but still i cant recharge my jio no. I tried many times but cant show any response... Sir plz help to recharge my jio no. [protected]. I used mcent browser form past many years

I purchase jio phone in exchange of 501 plan and they told me 501 phone in exchange and i have to pay 600 rupees more to use this phone 6months recharge for this phone i agreed with them and go with this plan, after one month o[censored]sage i call my relative and jio told you have not any plan please recharge with plan to continue this call i m shoked i call in jio customer care and they told me wait for 48 hours i wait for 48 hours and nothing happen i call again on jio they again to told me to wait for 48 hours. What the hell is that i am not able to call and they told me to wait 2 days more, i pay 600 rupees for 6 months recharge they offered me wait for more 48 hours. The jio was not helping me worst jio experiance ever. Do not purchase this # jio phones worst company ever

Respected mam/sir
I want to recharge from amazon to my jio no. but the no. was putten wrong and it has been successful. i want to cancel that recharge and refund. Operator Reference No.[protected].
I want to canel that recharge and back my balance. It was done by wrong by mistake. It was done on 10 or 11 of october thus i have send you my operator refrence number too.
Please kindly take note of it.
Thanking you

Dear all,
It was my mistake to choose jio number as my primary number before 6 month despite having lots of complain about them in market, they are just making money to providing internet access to mass of people in india who really doesn’t care about good or bad service (They just play vedeo and happy to pay jio) but when you will talk about service then jio will show you middle finger.
Since last 2 month i am in abroad and i didn’t activated international roaming before leaving india and why i should because i never did for airtel while airtel is working everywhere i go and i just need to recharge and choose plan, while when i faced problem during by bank transaction to get otp and jio number was not working then i contacted to jio care and his reply is really funny, he told me come india then connect your phone to jio networks then actiavate international roaming and go abroad looks like we need to take approval from jio before leaving country, as we all know that we are 21’st sentury and even jio is advertising about digital india then why my roaming can not activate from customer care if i am agree to put recharge whatever need but no they simply said not possible even i requested them that i am in critical problem and can’t withdraw money to pay food and hotel because can’t get otp on my number so please do as special case but they said not possible. My friends i am really disappointed and request you all please don’t choose jio number as main number because they can cheat you any where, i am using airtel since 10 year and never got any problem even visited many country.
I will see jio reply on my complaint within 4 hour if not i will write to trai or will go to consumer court for what i faced issue yesterday night and i slept on street because of jio... Worst experience of my life : (
My number is [protected] and my name is manoj kumar yadav, email is manojy.[protected]@gmail.com
Jio is not making digital india looks it is looting india and fooling india people: (

I can not receive call on my jio number ([protected]) from any bsnl number.
I try many time in jio coustmer care but still there is no solution.
Why i can't receive call from any bsnl number.
Jio coustmer says its not my issue and when i call to bsnl coustmer care they also said that this is not our issue.
Then where can i go for this problem.
I want my solution as soon as possible.

I had recharged rs 399 jio numbers on[protected] at around 2:15pm. The amount has been deducted from my bank with transaction id[protected].
When i checked my jio app after recharge it was not showing the plan, so i contacted the customer care and they told that the recharge was successful and it will be activated but still now it has not been activated.
I just want my plan to be activated or else my money to be refunded as early as possible.

My internet speed droped to 2g speed from month of april 2018. When complained they said it was coverage problem and said they will fix it within 120days from june 14th 2018. Till now, no change have been there in the speed and they are not acknowledging about the assurance they gave me. I have proof of their mail stating this. They cheated me by making me wait 120days and they didnt do anything.

I have three mobile numbers purchased from jio recently i port from idea to jio [protected]. They are promising that they have best internet speed called lte 4g but when i reached home there is no network available. My house is in center of the city, bhopal (Mp). I raised complaint for the netwrok issue, they came, even jio representative was not getting signal at my home. I recharged my jio mobile number with rupees 399 they promised 4g lte speed but i am not getting the speed and not able to use the internet. So it is completely a fraud they taking money from us to provide 4g speed but the speed is not more than 25 kb/sec.

Dear sir, I reside in Lucknow Uttar pradesh On 8th october 2018, for the first time I tried to recharge my Jio no. with Rs 399 from BHim App, as it was about to get expired on 9 th October. To my dismaythe payment was successful and the money was deducted from my Bhim account .But the No.[protected] was not recharged. the amount 399 was debited from my account.
I want my money back.
thanks

Dear respected sir/mam, i am the residence of abul fazal enclave, okhla, new delhi, since past year i have registered tons of complaint regarding poor network coverage at my particular location but jio does not provide me any resolution, they always says that network site will be planned in your area which will be live within 30 days some message says the same but with different resolution time like 120 or 90 days but as days passes away i still face the same issue which i was continuously facing since past year so this time i lodged the complaint to national consumer helpline / telecom regulatory authority of india (Trai) my complaint no is ; 946552 and my jio service request number is sr00000r6ybx and my jio number is [protected], kindly take some legal action or provide me resolution
This is my 2nd complaint

Hi all,

Poor network availability

Facing the problem of zero network availability in my area shantiniketan 4th cross, near sana college, hubli-580025 karnataka state. And received the same feedback from neighbours. Request you to please resolve immediately.

Already contact customer care but no response

My mobile number is [protected]

Past 15 days i regularly giving complaint on a poor network in my area. But no one taking seriously on this. Still, i am facing network. I not able to call in my home. Whenever i go to inside in my home it's automatically my mobile network gone. I not able to make the call. It's incoming or outgoing. It's not working in my home. It's totally waste for me 399 plan. I was recharge 399 plan. I am using 399 3 month plan but i can't utilization this calling facility in my area. If it's not solve in 7 days, i will go to consumer court.

It's been 8 days to purchase the sim but still it's not activated. And i'm going everyday to the jio store but still they are not helping me. I cant call or text anyone. These so worst. I have purchased my sim on 2 october and today's date is 10 october.. No sim will take 8 days for activation.. And still jio is not helping me.. Please help me as soon as possible.

On 06 august 2017, i had applied for a jio prepaid connection from jio retailer, ratandeep complex, bareilly. I had paid rs 500 towards the same. On 07 august 2017, i got a message that my application has been rejected without citing any reason. And i was told to collect the refund amount of rs 498 from the store. When i went there to collect the money, they refused. I visited the store many times and each time, they refused to refund my money. Dejected, i spoke to customer care many times but to no avail. So i wrote to jio care and i got the reply that they are looking into the matter and it will be resolved soon. After that, nothing is heard from them. Again i write to them and each time, i get the response that they are looking into the matter and it will be resolved. Even after more than 14 months, jio has not refunded my money nor they contacted me regarding my complaints. Now, i don’t know what to do or whom to contact. I’ve been cheated by a reputed company like reliance. Their attitude towards consumer is pathetic to say the least.

I have recharged with rupees 449 using jio app. Mobile number [protected]. Once but i got message as transaction failed. But the amount was deducted from my account. As the message showed transaction failed i thought they will send back the money in my account but as always happens when transaction fails. So i did recharge again with 449 rupees. Again amount deducted and transaction failed message again came. Later succesful transaction message appeared but my money deducted twice. I want 449 rupees refund.

I am following up with jio care via email (At jio care) as well as call (At jio contact center) since 3 sept 2018, but even after assurance from the team that cancellation request has been taken by escalation team, still i am getting new bill generated for oct' 2018 and there is no confirmation yet from jio regarding cancellation of my connection or account.