Reliance Jio Infocomm Complaints & Reviews

Hello Sir/Mam,

Here, I request you to take my complain very serious.

Because since last 24 hours I am not able to receive or dial any mobile number from my mobile no: [protected].

I already do complain to Jio customer care on 198 and my complain Id is : SR00000QN62B .

They closed this complain without solving my issue.

When I called them today, still they are not give me correct response.

So, please help me to get it solved.

I requested to you.. Or/ your jio network this area very slow speed low.. Please wright now... Your company service is poorly.. Immediately action now..
I requested to you... But i send complaint for consumers court against your company... So i requested your network problem kindly wright now...

On 23 sep, 2018 i recharged my jio basic phone from my other jio account through myjio app.
The transection id is "br0001oi8z3p' but app recharged the other jio prime account number from which i was trying to recharge.
I tried again and the same result.
I wish to have my basic phone recharge applied to my basic jio phone from my other jio mobile number.
Please help.

Sir,

On day of june 17 2018; i did phone recharge through phone pe account to wrong number amount of 999/-, actually recharge should be done for my uncle, i call customer care of jio, there told that third parties such as phone pe and other online recharge network, should take care of this cases and i contact the phone pe portal person and they told they can't do due to absence of mobile service operator's refund policy

Please concern my request and following details are transaction id and phone number:

Transaction i'd : txn# 723839.
Phone number: [protected]

I had a doubt maybe a misunderstanding. I texted at jio care and asked for a callback. The executive name is saritha. She had a very harsh and rude tone and when i pointed that out she started picking up on me. A person might not be going through a good time and that's not an acceptable way of talking. She was literally fighting with me. She works in a customer care so even if i'm being very stupid she cannot misbehave with me or if she can do that then please make sure you take only intellectual customers.

I have experienced this many time when my data quota is finished even if i do not use. Today mornign i turned on my data at 6 am and i just conected to my office network and did not download or upload anything and still my data got over by 11 am. I checked my mobile data usage and it was showing just 1.1 gb from yesterday and today. Surely they are cheating. When i called customer care the rep said their server si down so she cannot help and when i asked for supervisor he was supposedly on another call and would call me back. I havent got any call yet.

Internet surfing speed has never crossed 50kbps in the area i reside. Necessary actions should be taken quickly otherwise i'll not even hesitate a bit to change my service provider!
If increasing the number o[censored]sers is your only motto, without any customer satisfaction then we don't want your service!
Address: atmiya vidya dham, beside gcet college, bakrol gate, vidyanagar, anand.

Refund my money
I have recharged 349 via recharge jio online site. I have used UPI as payment mode. The payment was successful to [protected]@icici for 349 rupees but no recharge was not done.
I want my money that has deducted.
I gave all about deducted information below in the fields.
And i gave screenshot image that has deducted information.
Thank you.
So please refund my money.
Date 21/09/2018
Time 02:38 PM

I am trying to port from bsnl to jio and generated upc code and submitted documents to jio center, a msg also came for me after submitting stating sucessfully submitted and will be converted in 7 days, but it is almost 20 days for now but jio is not activated yet and i am still running on bsnl.

Bsnl is saying we haven't receive any mnp request from any service provider.

You can reach over email [protected]@gmail.com

I have used jio modem data in my laptop in just 5 minutes
I have not any download, just connect and open google.
Data consumption is above 500mb in just 5 minutes
Pls solve this problem
More time this problem can happen

What i do? How to solve?
My jio data automatic consumption is very fast
In just 5 min, data will be autimatically consume above 500mb

I'm facing an issue with the jio network. The service is too poor and no signals at all. To catch the signals i need to turn on and off my mobile into flight mode. It is really annoying. I've changed my sim (New jio sim with same number) to find better service but it also didn't work. Even the internet speed also very poor. Met local jio customer service person and left with no resolution.

My villege name=makdoompur =post=kodra shandana tehshil= hashanganj unnao =state= up pradesh (up east) my loction jio net server very wicks no works jio team only timeing no new jio tower or jio side no new idulstions side jio only 1 year timeing no working jio cumtumer care or jio team network team no anytine.

Last month on 29 August i filed complaint for network issues but after more than 20days there's no any response from jio. I am regularly facing this problem every time its buffering cant even open single image or video and Google search is also taking too much time so I'm Calling customer care centre everyday still problem is same they are not at all interested to solve and giving same rubbish answer that its pick hour or users are increased in ur area and all but not giving any solution for this even they are clearly saying that there isn't any solution for this you complaint higher authority or send mail also but there is no any solution. If there isn't any solution then i want my money back as i have recharged my number for 84 days and 1 month is pending so if i cant use it i want my money back even i also request other people not to use it instead of jio use Airtel its far better than jio my other family members are using it they are not face any difficulties like this at all.

Actually 4g speed is speeds around 50mbps to 100mbps. But jio 4g published 50 mbps and average speed is 3mbps..
3mbps is not 4g, it is 3g, why should they marketing as 4g. They cheating the customer very wisely.. Initiay they trapped the customer by giving free internet. Now they don't response,.
But now i did not brows atleast 1mbps, what a worst network. Even calls are connected properly
I sufferd a lot...

By these companies, india gets bad name in internationally..in the world india is toppest slow 4g network...
Its my bad.
By this way how trai permits to established in india,
Jio told we resolve with in a month. But not work done.

I had paid the bill as a postpaid amount on my account on no. [protected] and it just got added up to the outstanding amount as you can see to my screenshot as a negative amount . Sir I just want my money back on the paytm wallet through which I have paid the bill amount as soon as possible . Plz sir help me to resolve this issue as I am not getting any help from ur side

मैं एक दुकानदार हूं और जब से जियो आई है तब से मैं जियो से जुड़ा हुआ हूं लेकिन पिछले कुछ महीनों से जियो के जो अधिकारी है उनके द्वारा किसी भी काम को लेकर बात करने पर समाधान नहीं हो रहा मेरे पास पिछले 9 दिनों से कोई जियो सिम नहीं है जिसके कारण मेरे ग्राहक वापस जा रहे हैं मतलब जियो के ग्राहक वापिस जा रहे हैं और दूसरी ओर जिओ के एक्सचेंज वाले सेट का पैसा भी मुझे नहीं मिल रहा जिसके बारे में मुझे कोई जानकारी नहीं दी जा रही और जिओ के नए सेट खराब निकलने पर भी कोई समाधान नहीं किया जा रहा और जो हमारे यहां का जो j. C point है उसमें भी किसी प्रकार का कोई काम नहीं हो रहा और हफ्ते के 7 दिन में से 5 दिन ऑफिस बंद ही रहता है।। तो कृपया करके उन अधिकारियों के खिलाफ कार्रवाई की जाए जिनकी वजह से जियो की छवि खराब हो रही है

I recharge jio sim with 349 via debit card.
Transaction successfully but recharge not done. Transaction id medr/avenues india/164254/india/164254/
And otp id 565493. Recharge date 16/8/2018.
I am living in ratanpur district farrukhabad and bank name is bank of india branch seeganpur district farrukhabad
Please solve my problum and refund my balance

Hello i’m from a village in kasaragode district named kattamkavala. I was a regular user of jio for more than 2 years from mangalore when i was at collage. Here at my home, i don’t have jio range. My nearest village chittarikkal is having range. It’s just 3 or 4 km far from my home. I’m currently using bsnl here which is having worst signal here. All the other providers are having very poor signal here. I request you to put a tower here or increase the power of the nearest tower for me, so that you’ll get more customers for sure. At least 500 customers will be there from my village itself. If it’s having range in the nearest villages too, then the number of customers will increase. So i’m requesting behalf of people here to kindly do something for this connectivity. Thanks.

Sir/ ma'am
With due respect l would like to bring to your kind notice that i am using jio net last one and half years during six months ago net speed is very poor. I had been complained many times but one response work is going on. But problem is not solve. Therefore i request you kindly do something so my problems can solve.
Thanks with regards

My internet connection used to work just fine a month back, but now the speed keeps dropping to 10-20 kbps from time to time even though I have a 4g high speed internet connection. I've submitted complaints on their complaint forum but they were of no help.
Also, My internet connection is of 1.5 gb daily quota combined with two 1.5 GB additional packs under the 'Double Dhamaka' offer by Jio. However, despite the company's claims of providing high speed in the additional data, I notice a significant drop in the speed after i exhaust my main 1.5 GB quota.