Reliance Jio Infocomm Complaints & Reviews

I have booked an jio phone on jio official website,
I got an notification on screen of successful pre-book order, but
Showing registered with incorrect owner mobile number.
My order transaction id is fv000003bm64

Kindly update my order with my correct mobile number : [protected].
Instead of which i registered to booking by mistake, that is incorrect
Mobile number.
That incorrect/wrong number is [protected] which i entered by mistake.

My correct mobile number is : [protected].

Order details are : my jio mobile phone order is :
Product : jio phone voucher
Booking owner mobile number : [protected]
Delivery pincode : 284403
Shopping : 1 items - total payment paid rs.500.00

Thanks |

Pavan gupta
Guptapavan14 @gmail.com
Mobile : [protected].
Lalitpur, u. P -284403

I am forwarding you this mail because of the reason i am very much disappointed and fed up due
To purchase of two connections of reliance jio in 9th of august.

And till date i am just inquired about the status of the same, but all time they just they just give me the assurance but till
Date my two numbers are not working.

Actually i purchase my two connections from head office jammu reliance store that is in bithandi jammu. At that time
I already told the sales person i have already jio connection with my adhar card link, moreover he told me as per
Our guild line you can purchase the same with adharcard but the condition is that takes 11 days to activate but it won't be
Happen till., and when i went their for inquiry of my numbers there behavior looks very bad.

Now, i call to customer care at 199 they told me your tele verification is pending but its being 10 times a day i got the verification call but nothing is in my favor. Then they raise a another scenario according to them i won't be able to get new connection
With the help of adharcard, so i again visited the store this time they told me, you just take another connection with the
Help of another documents. But you are not able to get your money back for two connections you have to re again pay the
Fee for both of this numbers.

Sir i have a big hope you won't be make me disappointed kindly look this matter and do some early action for the same. For activation of my two connections either i want my money back. I am sending you the details of my two connection and let me inform asap.

If you want to contact me - my number is [protected], and i belongs to jammu city.

Phone number
[protected]
Order number
Nooooo320x4o
Tarun gupta
Jkho2gphst

[protected]
Nooooo3219cn
Suresh kumar gupta
Jkh02gpsac

I have booked my jio phone http://jio.com/r/FSwhJOPN through google chrome on 24 th aug.2017 at19:40 pm. I opted rs.500 through net banking sbi (Ifsc code sbin0020105). My amount rs.500 deducted by bank and transaction ref. No. Igabwwgco9. But i did not received any conformation message from jio phone registry. I am requesting you take necessary action regarding my problem and conform my jio phone

I am working in syndicate bank at guthigaru village sullia taluk karnataka state.
Now a days all are using smart phones including village people. Dont think they dont know about internet based.
In karnataka state your network is very poor and most of the places your network not available.
Most the network providing only airtel and bsnl but they are providing 2g signals only.
If you increase your network that much o[censored]ser also increasing, users increasing means your business also increasing. Why jio neglecting.
Jio digital india means all over india provide fulfil network then you say jio digital india otherwise you dont say.
Dont hit dabba

Sir,
My jio no. Is [protected] at my home there is no. Network covrage in this no. When i complain abaut this problem to custemer service adviser then they says we wanna solve this problem in 48hrs but they can't solve that problem then l called again & again but they can't solve my problem so, i want to solve my problem as soon as.. The address where i face problem is given below
Brajesh kr. Singh panthapakar tole sarvodaynagar ward no. 17 p. S bathanaha dist:- sitamarhi (Bihar) pin:- 843322
So sir please solve my problem

Network connectivity issue in our area.
Dear sir/mam.
Following is our address from where the issue is still not resolved.
District:- shopian
Village:- kadgam
We've two nearest jio towers, one is located at imamsahib some 700 metres away from our village and another is located at kanigam with the same distance from the opposite side.
We've been facing the trouble while using internet or while calling because we hardly get a single signal bar by holding our phone in a static position.
If we move our phone from where it gets the signal then the signal gets off resulting the call drop and internet disconnection.
As you know that its time to recharge our jio with rs. 399 now and our area have more than 400 jio connections.
Nobody is willing to recharge their jio further because they are facing the said issue. So we request the team jio to solve our issue as soon as possible.
Regards...
Aabid ashraf.

Hello this is chandraveer singh from meerut. On the 24th of august i tried to book the jio phone via jio.com and paid rs.500 through my paytm account. First the screen showed transaction failed but then when redirected again to jio.com it showed your booking was successful and the booking id will be sent to the provided mobile number but unfortunately it never came and i can't find a way to know about my booking status.
To conclude the payment was made to reliance jio infocomm but the booking was not confirmed by them so i demand they refund me my money because i already had a lot of trouble during this transaction.
Transaction id - fv000001mft2
Paytm transaction id - [protected]
Transaction date - aug 24, 2017
Time -20:04:49
Mobile number - [protected]

On 25-8-17 i was trying to book my jio phone but while transaction was getting places, it was showing something like netwok error, i reloaded the page, it showed transaction is succesful, transaction id is null, when i called jio customer care, they said that they cannot do anything without transaction id, i said that i can provide all details, then also, when i checked my balance, 500 rs were deducted for that,,
My jio mobile no. Is [protected],, pls contact me if anything could be done

I have the jio number [protected] and i know very well that my plan for jio no. [protected] has expired. Data services have been stopped & outgoing calls restricted.

If i required will recharge the same plan.

Please do not remind me for this again and again by sending messages and giving calls everyday on my alternate. No [protected]

"this is irritating me very much"

Please stop sending messages and giving call on alternate. No and on jio number.

Or else i have to take strictly action on this issue.

Regards
Ashwin v

This is regarding the complain number sr00000bv2su,, that my recharge has not been successful but balance has been deducted from my bank account and i only received a transaction id from my bank but not from jio.
Even after multiple appeals there is no satisfactory answer or solution. It has been almost 1 month.
You can see the answers from my bank regarding the same issue. They have confirmed that money has been reached to jio. Below i have attached some pics regarding transaction id from bank.
Attachments below...

Purchased new sim on 25th aug. Morning, paid rs. 548/- for 1 gb/day plan for 84 days, vendor name nataraj shop, shaktinagar, dahisar (East), mum-68.

Right from day 1, data not working. Went to dahisar (East) gallery but issue still not solved. Vendor not taking any responsibility in the matter nor offering any help.

Jio staff (Cell no. [protected]) called on 26th night and promised to resolve in 24 hrs. When called, the person says complaint is not with him but with some other person.

Very pathetic service level.

Will escalate to consumer court if not solved immdtly.

I want the nataraj shop too pulled up for bad service.

Arvind bandivadekar

Dear sir,
On 24th august 2017, i booked for the jio phone. Rs. 500 money was deducted from the catholic syrian bank narration ref. Reliancejio lcsb[protected]. I did not get the confirmation. So i did the second time and i received the confirmation but again "rs.500 was deducted from the bank. Kindly help me to settle my money rs. 500 for the jio phone cancelled transction.
Ref. Reliancejio lcsb[protected]. Kindly do the needful.
Thank you sir,
Ruban.

This ie regarding the poor service to their customer.
I have done jio dhana dhan 309 the amount deucted rs 365/- from my account. My no. Jio number [protected] on 30-aug-17 which is going to expire. But the jio has making the fool to there customers.
My amount is successfully rs 365/- ducted from my account but my service on my jio number [protected] not restore.
Then i call to customer care helpline no they told me that jio has received the amount but it gone under credit limit that is wasteful never used. But i can’t understand if i selected the jio jio dhana dhan on there portal how the amount gone under credit limit. One thing customer care told never use the online transaction my question is this if govt of india says do online transaction why jio says this.
My request is this to restore my service against jio dhana dhan and get benefit.
Regards.
Dhiraj nagar
Mob no-[protected]

Since 2 days again this month its not even able to make a single call this is 2nd time this month and total of 30 days service closed for 7 days

Please refund for this month and trai please ensure you don't allow such careless operators to take advance for customers as they don't provide services after taking advance

Jio please improve service or initiate refund of balance amount asap

On 24 aug i have booked a jio phone through my sbi debit card. The amount of rs 500 debited from my account but phone booking status is rejected or showings transaction failed. So that neither book my phone not return my 500 rs sofar. Therefore kindly return my rs. Transaction id showings null... The debit amount screen shot attached this complaints... My phone booking no [protected]

Sir
I have booked my jio phone through mobile number[protected] but but amount had deducted and transection failed .
A transection id is displayed by web page is FV000001L6V9.
How shall i get refund.
I have not get any confirmation message about booking.
Please solve this issue

Balram Verma

Dear sir
I am using Nokia Lumia 625 *4G handset many times customer service support but my problem not solve my basic problems incoming and outgoing calls, when someone call me only SMS alert show.when, I call back and SMS failure or calls drop show even Tollfree and customer care and 198 all are Stop.I am last Recharge 399/- but net speed slow.my alternate mobile number is [protected] please help me and solve the problem.

Sir,
I have done a wrong recharge on mobile no.[protected]. But my no. Is [protected] and i have done recharge of 399 using amazon pay.
My amazon pay id is [protected]@gmail.com and i got confirmation massage of recharge too.
This is my order id #[protected] and recharge made on 30.08.2017.
Please reverse the recharge. And i will be greatful.
Thank you

On Aug 24 my wife Sunaina jha tried to book jio smart phone through Sbi net banking . The amt of Rs 500/- was required to pay for booking as it was paid though net banking vide SBI ref no. JSBI56096740IGABWWHVK8 but transaction failed as it appeared on the screen.pl refund my amt.

Iam staying in dehradun up west area
Everytime in this place we are facing a network and internet connectivity issue
Please resolve it
Net speed is not
Signal is so weak
No video calling facilities and services
Not received my important messages
Not good connectivity
In the previous 2 and 3 months we are facing network and internet connectivity issue
But know one interested to resolve it
Customer care are not capable to solving our problems
I am every time to call customers care centre but they are not understand the actual problem we are facing
Plz look in this matter