Iam attaching the same letter which i had forwarded to Reliance Company.
This is to bring to your notice that your people are miss- selling the policy by giving wrong information about the product to customers .
I Deepa Naik ( Shetkar) had received a call from Reliance marketing person Mrs. Shashi from Delhi on 11th of October’09, saying that Reliance has introduced a new plan called “ Reliance Super Assurance Systematic Plan” and she also told me this plan is available till 25th of Feb’10 further she told me that in this plan if you invest Rs. 10000/- annually for 3yrs, you can stop paying further premium but you won’t be able to withdraw the money after 3 yrs but you can withdraw after 5 yrs and your money will be around 75000/- to 80000/- minimum and it might increase also, and this is the first time Reliance has introduced such plan and if you miss the opportunity you will never get it back, after listening to this also I said no I am not interested, but then every day she started calling me but every time I use to ignore her call and continuously for 10 to 12 days she called me and then finally I said ok I will invest in this and she also told me if you want to know something more about this product you can speak to our .Vinayak sir - Mumbai Brach office, he will explain you in better way. Very next day Mr. Vinayak called me up, and he also told me the same thing about the product. He also said our person from Reliance office - Goa will come and collect your document. ( such as PAN Card, Cheque Of Rs. 10000/-, Birth certificate Xerox, and he will get one form just fill it and give it to him then he will register and send it to me.
Next day Mr. Hitendra Sawant one of the Relationship Manager o[censored]NICON Investment Solutions from Panaji Branch, collected my documents & I filled one Form and gave my Cheque bearing no726047 of Bank of Maharashtra dtd 26.02.2010, Copy of Birth Certificate and PAN Card Xerox. which was later forwarded to Mumbai Reliance office.
After 25 days when I did not receive my document I started calling Mrs Shashi, but every time Mrs Shashi use to tell me - I have already spoken to Vinayak sir he said he will send it. Every day I use to call Mrs. shashi and every day same answer I use to get.
Then I started calling up Mr. Vinayak from Mumbai head office he use to also give all rubbish answers, and when all his rubbish answers finished he gave me number of Mr, Virendra Verma ( Marketing Manager)
I started calling up this new fellow, he also started giving me all rubbish answers like your document has been already sent to Goa, I waited for 15-20 days. again when I called him he said that our courier fellow had miss- placed it & now he found it and very soon he will be couriering it to you, and within 5to 6 days you will receive your document.
Again for 10 days I waited and I called Mr. Virendra every time he use to give me reasons such as ( I am on leave, I am out of station, I am in train etc etc) then finally I got fed- up with this person and told him to give my Policy no, that also he refused to give, then I told him if you are not giving the policy no. I will go to Consumer Forum, and very next day he SMS me one policy number, 16498610.
With this number I went to Near-by Reliance office on the basis of same Policy number they gave me the computerized copy of around 12 pgs, I went through the papers and I got shock because what was mentioned on that was all wrong information such as 20 yrs term, 20000/- annual premium, my scanned signature at 3 places, Mobile bill on my name bearing no.[protected] when I never used reliance no. ( in short fraud documents).
I again went to Reliance office and I told them the same thing they also got surprised seeing the fraud documents, because in other language this is called as “ FRAUD” done by Reliance company and they are also working for the same company, they told me to immediately make a letter to customer care.
And because of that by keeping faith in you I am making this letter. As I have already lost faith in Reliance Company. After suffering from this I am no more interested in making any further premium,
I kindly request you to refund my money back this is a humble request from me, this 10000/- can be small amount for Mr. VInayak, Mr, VIrendra and Mrs, Shashi but for people like me its big amount,
And I also request you to take action against Mr. Vinayak, who is making all fraud document by putting scanned signature, Mr, VIrendra Verma and Mrs, Shashi who is giving wrong information about the product, so that they should not put any other person in trouble.
I hope will understand my problem and do the needful.
Thanking You
Yours Faithfully
Deepa Naik (Shetkar)
Aug 7, 2021
Complaint marked as Resolved Reliance Life Insurance customer support has been notified about the posted complaint.
We sincerely regret the inconvenience caused. Further to your telephonic conversation with our service representative, we will get back to you shortly with a resolution.
Regards,
Reliance Life Insurance