Royal Enfield Complaints & Reviews

Sir, I have purchased Machismo - 500 on 19 Sep 09, and till date (29 Oct 09) my vehicle is not registered with RTO (Pen). Whenever, I approach Enfield Showroom, Nerul, Navi mumbai, They dont have time to talk and explain the situtaion to customer. This is the worst customer experience i ever had in my life. I brought the same to Region Manager, navi Mumbai, but he is also not responding well. in view of the above request register a complaint against Royal Enfield Showroom, Nerul, Navi Mumbai and take necessary actions for not to refer in future with any customer

This Man is chut of an ...

Has big ego problem...

Exploits workers and his collegues

sir i had left royal enfield bullet 1971 model, to engine re-bore to HSR service centre in SR NAGAR off MISSION ROAD.BENGALURU they told me to change all the spares for the bullet piston rings bore head silencer they have charged me only for engine re-bore nothing else 27000=00 twenty seven thousand only. they have not done properly iam unsatisfied same as it was i thought the company people will do better than the other bullet mechanic iam under loss please help me to sort this problem my no: is [protected]

Hi,
My name is Rohit Hariharan.
I have booked a a Royal Enfield Std 350 on 23/0028/2009 with payment by Cash+cheque.
The payment details include 52,000 cash and the 30,000 cheque(which cleared on 26/08/2009)
This was done at your Company Showroom (Nerul- Sector 1, plot 44) (Order form Number::656)

The story begins from here on.

I was promised that the bike will be delivered with registration on 30/08/2009.
I waited patiently all this while, however there had been no follow up from them on what the statius of the bike is.
Its been 17 days now, and the bike is nhot even been commissioned to my name, let alone me having the bike.

All this while i have had a really painstaking experience handling the unprofessional behaviour with the way my booking has dealt with and the it still continues.

The entire last week was lost with promises that the the bike will be delivered the next day.
I have had interactions with almost all of your agents/ managers etc. (Sanjay Yadav, Anis S, Amol, Shiva Ghizad)
All of them either chose to lie of the situation or not inform me of of what the correct status is.
I was lied to each time i called with regards to the status of the bilke and each time the lies were only better than earlier.
The lies include everything from blaming the company to not deliver the bikes on time to blaming RTO for not completing the registration process and also a rider (who is supposed to ferry the vehicle) meeting with a severe accident.
Every time i was given various numbers to call to check on the status (ideally this should be done by them) and the person used to pick up and would promise to call back and never did. best part is when i try calling the number- it used to either come as barred or switched off or not accepting calls.

for the last 5 days,after i spoke to Mr Shiva Ghizad, i saw some follow up happening from Amol who said thaere was a confusion and that they were under the impression that i will personally be doing the registration (whoever gave them this idea!-- or yet another lie!). so he said he will get the registratio0n done by Saturday and i should have the bike by Monday (07/09/2009).

Monday came, but the bike dint. Ah, one more thing came on Monday, the rider got completely wet in the rain and has fallen sick(these guys are brilliant i tell you). so the delivery deferred to Tuesday.
Tuesday, the bike was to be delivered (after i called them) by 05:00 pm. No bike, No calls!

Today, i decided to go to the showroom in Nerul and take a first hand account of what was happening(By the way, i stay 56 kms away from the showroom and definitely not a happy ride to make everyday). The story took a drammatic turn from this point on.

(IF YOU HAVE ALREADY LOST PATIENCE BY THIS TIME- IMAGINE ME LIVING THE STORY- but we are talking RE here, so the story better be interesting thanks to the star cast!!!!)

I met Anis here, who was surprised and asked me - "oh you still dint get the bike?". I was blank and dint know whqat to react.
Amol, on the other hand said " Mr hariharan, i'll tell you the truth. I've been busy. we are just waiting for the registration call from the rto"
I Decided not to wait and take the bike on a TC (CTtemp) number as it was already registered (as per them)
By then, i met Mr Ghisad and decided to make a complaint about the delay and unprofessional way this thing has been handled. He heard me patiently and said that i will get the bike today and the number tomorrow. This felt good.

In the Meanwhile Anis was preparing the bike for PDI- and asked me "aapne bike choice kiya?"
This hit me like a cruise missile- how can i make a "choice" when i am supposed to take the bike with the engine/ chasis number registered!
So while they were readying the bike, i decided to speak to Sanjay Yadav(who by the way deals with registrations- FYI).
I was just about to sign the delivery note when i asked him, "so i'll get the number tomorrow, righ??".
As cool as a cucumber, he replied "ek hafta lag jayega". I stopped righ there and asked him whether the bike has a CRtemp number and whether they have shown the bike in the rto.
Flashbacks!!!!!!(i could imagine the rider who had crashed- getting up and laughing at me). The answer was no- this is a fresh bike, without even the rto being paid.(they expected me ride a bike without any paper, risk the law??)

I cried foul and asked for my money to be refunded as this is the limit of my patience.
I was just wondering why a person like MR Ghisad (who i've know for a few years and also happens to be my good friend's uncle hide the truth and play with the game).

Sanjay, decided to speak to the owner to check what can be done.
I think but am not sure his name is Vinod( balding guy with wheatish complexion). I was called inside his cabin and "interrogated" on why i want to cancel- i spilled the entire story. Mr Ghisad/ amol/ Sanjay were all called.
Here the blame game (read sledging) started between Amol and Sanjay.
Amol made some starting revelation (which gives this story a unique twist) that he has been "ghumaoing" 35 such customers for over a month. There are no payments coming from Mr Owner to complete the formalities.
All this actually happened in front of me- A customer/ prospect!!!!
As per them 2.8 laks have been out of account (missing)for the octroi duties and payment of the RTO agents . The rto agents will not process requests for these 35 bikes (or should i say customers) as the company has failed to pay.

Mr Ghisad, who was patient all this while told me that you had spoken to me before you had booked the bike , i would have reffered you to Lotus automobiles as this branch is failing with process for more tan a Month now. 35 Customers waiting for more than a month??! he also said same is the case with another Dhoni Automobiles.

At this point, my patience had taken a new avtaar- let's say Angry young man?
I wanted my money back- to this i was replied (i am not sure if it was a threat)- you will have to wait longer, you might as well wait instead and take the bike instead.
He said that he will personally pay for by bike's octroi and get the bike formalities completed in 4 days. This was not ok with me. Sanjay to the rescue--- the answer was 3 days, "saturday ko mil jayega". At this juncture, i had to tell mr Sanjay that RTO is closed on a saturday (Thane RTO is closed every alternate saturday).

At this point Mr owner and sanjay were ore interested in the sugar levels of their Tea that was being served.
Any which ways Mr Owner when the drama happened seemed so cool that he knew everything(the look-- Baw!!! tell me something new!)

I asked Mr Owner, how can i trust you after all this has happened. "You take my card!"- and what??(the suspense continues). I asked him if i wait what's my benefit, he said "you will get the bike".
I replied- that i am any which ways supposed too long time back. At this comment a wicked smile came to him and he retorted- "so this is what you want"- at this point felt like getting up and stabbing him.
"i replied back if i wanted that, i would have asked when i booked the bike and not wait for 17 days for this to happen"- he just laughed in a way to say your'e fake.(this really hurt me- as i had paind the entire amount and waited patiently)

I am simple man, my hard earned money spent on my dreams (bike included), i do not want to get into legalities.
My only request to the company is, please stop tainting your reputation with such people and such episodes.
This is one customer's situation of apathy. Even write now while writing this hate mail, my only thought is even if i get the bike what would be its condition, whether the people that is spoke to will display their hurt egos' on my bike? will i get a truly substandard bike(i'll name it the substd 350). what ever happend to happy customer riding away with a smile on his face on his sparkling new bike- this feeling i shall never get any more with a Royal enfield.
-
ROHIT

I have been facing problem since the day I purchased new bike and still my problem is not resolved.

We have informed Royal Enfield (Lamba Service Station, Tilak Nagar Industrial Area) many times but still issue is persisting…..

Apart from that since day purchased i.e. 05th Nov’08; I have problem of Oil Leakage and while changing Gear and it’s been almost 10 months they are not able to rectify this problem.

I have reported these issues for than 7 times to them but still have the same issue ongoing….

I also had a problem with paint of Oil Tank and Headlight mask for that they have replaced headlight mask after 7 months but still Oil tank is not replaced….

Now I am really frustrated with the services provided by ROYAL ENFIELD as I purchased this bike to have Royal feel but now I am regretting for my decision as since starting I am facing issue and not getting any permanent solution…..

I will appreciate if you take serious action to take me out of this trouble….

Registration Number: DL 4S – AX - 7410

Regards,

Ishaan Kakkar
[protected]

hello sir,

my name is sameer jalali ...i recently purchased new royal enfield electra 5s from company showroom in nerul which is in navi mumbai...and i got problems with it now n then...they repair it and then again there is some problem...i had recently changed the electric start clutch which they said is faulty...again there came another problem with it...its been just 5 months since i have bought the bike...plz help me...i think there is some company manufacturing fault with it...plz help me...

Dear Sir

with reference to below complaints, would like to bring to your notice another unusual problem in your bike, yesterday evening on my way back to home from office, i was driving my bike on about 60kmph speed and all of sudden the oil level indicator(made of glass) got burst ed and engine oil started leaking from the same.

today i have informed your reputed dealership Kay's Auto about the same and they said bring it to workshop without thinking that engine can seize due to oil leakage, after my request them to attained the complaint at my place since i don't want my bike to get any further damage they told me we will arrange the same, but as of now there is no action has been taken and they are not even bother to revert to me..after 3hrs i called them back to find out about the above said matter they said they are arranging for the part.

i would like you to take necessary action ASAP.where in i have already lost my faith in Royal Enfield.
kindly change this bike to me because i cant trust in this particular bike anymore even after rectification of the problem, being an Automobile Engineer by qualification i cant trust it, since it can develop any damages/problems any time.

This bike has done only 700 kms and troubling me from the very first day of purchase

your immediate action will be appreciate.


Vivek Arora
[protected]

--- On Mon, 7/13/09, vivek honda <[protected]@yahoo.com> wrote:


From: vivek honda <[protected]@yahoo.com>
Subject: manufacturing defects- thunderbird -RE
To:
Date: Monday, July 13, 2009, 4:18 PM


To,
Service Headquarters,
Royal Enfield,
Chennai


Myself Vivek Arora, I had purchased the ROYALENFIELD THUNDERBIRD, CHASSIS NO- ME3U3S5C09F-005780, ENGINE NO-U3S5C09F-005780 REG.NO-DL1SS-1341 from KAY'S AUTOMOBILES, DELHI recently. Since that time I have been facing various problems due to negligence of authorized service station.Please note below mentioned problems.

1. WHEEL WOBBLING:-
By the time of delivery from showroom i have noticed that bike is wobbling in slow speed and the same also informed to dealer officials and assured me that during 1st service they will take care for the same.after my two visits for servicing and for the same this has not been resolved yet.they have even replaced the complete RR wheel swing arm, both frt and RR tyres with rim, which clearly indicate that there is some manufacturing defect in my bike.after all this exercise they have told me that they wants Engineer from Royal Enfield to inspect the same.

2.Handle:-
Handle was not straight100%. It was slightly distrubed, they have tilt it on other side .didnt even bohter to open the handle bar to resolve the problem.But still the problem is same.now it has started making noise on bumps or ruff roads.


This bike has done only 700 kms till now, and giving me all troubles from the very first day as it wobbles, their is no stablity on the road, always seems that im driving a bike with puncher tyre.they want me to bring the bike again to their workshop to rectify above said problems which is quite impossible for me as im also into Automobile industry and looking after-sales for a reputated brand like HONDA cars india, kindly arrange to inspect/rectfy the same in Mahadev Agency, Noida as its near by my office and i can leave my bike for complete day.
With this im lossing confidence in a big Brand like Royal Enfield.

Kindly look after the same ASAP.

Vivek Arora
[protected]

i had purchased my bike from a a bike co in south delhi under the name of south delhi motorcycles kalkaji on 25/2/2008 but the bill was provided to me from a different location and of different company m/s lamba enterprises p ltd, jail road, delhi . now the problem is since the date of purchase till now i have not been given my registration card and its been almost 1 year 4 months the company is harassing me and making all sorts of excuses.
now my main reason of concern is first of all i am not able to to take my bike anywhere without registration card and the second most imp reason being is my suspecion if i have been given some king of defective or some hanky panky stuff . i fail to belive if the registration takes that much time, this shows a high level of incompetance of the company . nothing has been done even though i had made a complaint to enfeild bike co too .
please can i expect any help in getting registration card from consumer complaints forum

To,
Service Headquarters, Royal Enfield, A Unit of Eicher Motors Limited.Tiruvottiyur High Road Tiruvottiyur, Chennai




Respected Sir,
Myself Sunil Kumar, I had purchased the ROYALENFIELD BYKE 4S ELECTRA, CHASSIS NO- 6B700919, ENGINE NO-6B700919H from BRAWAN AUTOMOBILES, GURGAON in the year SEP, 2006. Since that time I have been facing various problems due to negligency of authorised servise station.Please note below mentioned problems.

1. WHEEL RIM:-
While purchasing, I wish to replace the rim into OLIVE WHEEL. The dealer did the same with extra payment(4000/-) and origional wheel rim put by himself.And told that this is scrap and has not value.After three weeks bearing has broken by front wheel and was changed with payment.Again after two weeks the bearing broken.I said to dealer to solve the problem permanently.He said the wheel are not origional and the problem will be persist.He never told before this thing. I said, you should make me aware before purchasing.He said this was your wish.I said ok. Please change into origional.After all the wheels were changed with extra payment(3000). I asked him for my old origional rim, but he refused.
I am not a technician, who can take this type of decision. Such decisions should be taken firmly by the dealers. Ultimately i suffered and piad extra.

2. Shocker Problem:-
Front Shoker left side leakage is continious from purchaging time.At every time they make me foolish by making temparory solution.i.e- Washer changed. During last service I said strongly, than they said shokerrod damaged.
What should i do, please advise.

3.Handle:-
Handle was not straight100%. It was slightly distrubed.They have changed the same once on thirm servise to resolve the problem.But still the problem same.Now They said this is due to Shoker Rod problem.
The same problem I had shown to your engineer, who was on visit that time.But he also replied casually, said this is ok.

4. Pick-up:-
Byke doesnot run properlysince first service. It vibrates above 50KPH speed and increase simultaneously to the speed. Gears doesnot insert properly. To resolve this problem, once they have changed the clutchplates.But the problem is same.

During last servise I decided to leave the byke at dealer servisestation.But they said this is the best.We cannot do more.Last servise was done by 13-14 years old child.Can a child do this properly, and on this basis they said this is our maximum.

I suffered a lot of since the byke purchased.Now I am leaving 100km far from servisestation, so cannot go in a week or two week.
So please advise what should i do.

With Regadrs
Sunil Kumar
[protected]
[protected]

Hi,
This is Raja Rengasamy, I bought a Royal Enfield Machismo 500 on 06/06/2008.
Registration number : MH02 BF 9788
Engine number : 03379B
Chassis Number : 03379B
It has been a pleasure riding the vehicle at most for only 400 kms.

After that I found that there is some problem with the front disk.
The bike skids whenever I touch the Front Disk. I reported the problem to RE service centre in Andheri.
Every time they tell that the problem is corrected and before I reach home I found that the problem is still there.
I call them again and wasted so many weekends with them. I never did any ride more than 200kms for at least 3 months,
because I am afraid to go for a long ride because of the problem. Every time I leave my bike for 3-4 days in service station.

Then nearly after every week in the service centre for 2 months, I changed to Shrada motors Goregaon West service centre as suggested by the people in Bandra showroom.
There also they try to fix the problem. They took nearly 10 days and gave the bike. It was working for nearly a month.
Again I found the same problem and another problem of the bike wobbling.
This time again I started going every week to the service centre and got frustrated up to the limits.
Then I called "Royal Enfield Company Show Room" in Neerul and I told I am frustrated of this problem.
I keep falling every 10-15 days. I told them I cannot ride the bike with this problem knowing I can fall any time.
I stopped taking pillions and still never went for a long drive till that time.
The service centre in nerul took 4 days and told that the problem is solved but again the problem came before I reach home.
Again I gave my bike next day and again they took 5 days to solve the problem. At least I was happy that the problem is solved this time.

Then I planned for a long trip to my place. Just before 10 days of my trip the one way clutch was jammed and broken. They have replaced it taking a week time.
This trip is the only time I enjoyed riding the machine. But during the trip also the machine broke down in the destination.
Again with the service centre guys for a week when I was in home.
New problem started again after coming back.
Now I am seeing white smoke coming out of my machine.
Initially the problem was small. Only during the start of the machine Smoke was coming.
I asked about that to the service centre in Goregaon West. They told because of the fuel overflow the smoke is coming.
Then after some days The smoke started coming while riding also. The oil was reducing fast and I have changed oil 3 times in 2 months.
Then they told there may be a leak in the combustion and they will fix it. Now white smoke is coming like it comes from the vehicle that is used for killing Mosquito in streets.
They told that the Piston rings must be gone. You have to replace the Piston (which will cost a lot).
Again I have given my vehicle to the service centre and waiting for last 4 days.
Now the vehicle is in warranty so may be they replace now for free. But what will I do if the problem continues. Because I think the problem is with the entire machine and comes periodically.
Because this seems to be problem, problem and problem only motorcycle.

I have spent 1.15 lakhs for one trip till now and loads of time in the service station and in the hospital because of the defects.
Nearly for every week I have spent 2-3 days in service centre maintaining the bike. I am in height of frustration.
As a normal Mumbaikar I need two wheeler to commute. Without it I have to spend at least 200 rupees every day for daily transport.
Every time I go to service centre again I have to spend 200 rupees for commuting.
If you calculate all these things I have spent nearly 15, 000 rupees for travelling unnecessarily, even after buying the most trustable, expensive, powerful motorcycle in india.
I am just frustrated of this bike with problem always. It was my dream buying RE machine, now it has become a nightmare for me.
I am not able to concentrate in my work because my hard earned money is wasted and this machine spoiled my dreams.
I have to follow-up with them. Whether I do my job or run behind the service guys to get the problem fixed.

Can you please act on this because the problem seems to have coming again and again in regular intervals. I was never even happy riding this continuously for 500 kms.
I sometimes even regret buying this. But as a fan of RE from my childhood, I still stick with the machine full of problems.
I have done servicing as and when required may a bit more. More than a service per month. I treat my bike like a child but still not able to afford it because of the problems.

Can you please check the root cause of the problem and fix it so that I don’t have to face problems again and again.
I am afraid of taking this machine out because of the problems and the time the service guys have taken to fix the problem.

To.
Pahredar
Dear Sir, I have a big problem due to ROYAL ENFIELD. I already sent a mail to him 21/07/2008 but they don;t give any satisfied res ponce.So Dear Sir, if you thought that my problem is actual then you please help me.Dear Sir, which mail i send to Royal Enfield is given blow.This mail will be sent to service head of Royal Enfield (Mr.Vikram) and their mail ID is [protected]@royal enfield.com.
Thanking you,
With Regards
Yogesh Sharma
Contect No. [protected]


To,
Service Headquarters, Royal Enfield, A Unit of Eicher Motors Limited.Tiruvottiyur High Road Tiruvottiyur, Chennai 600019.
Dear Sir, I(Yogesh Sharma)buy a royal enfield (modle STD.350cc, Engine no.6B708785M, Frame no. 6B708785M)ondated 08/12/2006 from your authorise dealer(SHUBHAM INDIA AUTOMOTIVE PVT.LTD. NIT FARIDABAD.)After nine month from date of purchase cylinder kit of my motorcycle had been ceased.and it will be changed by the dealer with the statement(lot of the kit which is for year2006 is not good we have face many problem due to this lot.So you don, t have any problem ; we change it.)kit has been changed on dated.27/08/2007 J.C No.787, Invoice no. 4912 with payment of Rs.603.78. After eleven month i am facing this problem again. Kit of my motor cycle had been ceased on dated 20/07/2008. This problem is continuously every 10 or 11 month. After that i discuss again your dealer.Dealer told me sir last time quality of cylinder kit is no good but now company does a Major change in the kit so you don, t face this problem again, if any thing happen then we see again.Dealer says to me you pay the value of kit and we change it again . After that I told them this problem is not due to me, this is your parts quality problem so i can, t pay. this problem is continuously with two year. So dear sir please you do something about this as soon as possible.
Thanking you,

Name: Yogesh Sharma Contect no. [protected]