Royal Enfield Complaints & Reviews

Hi,

Dear sir, This is Birendra Singh and I purchased the bike royal enfield thunder bird twin spark from south delhi motors which is there in kalkaji, they sold me the bike promising so many things that they are not fulfilling now such as, nothing will happen to the bike and if it does than they will be there to help me out and now they dont even answer the phone call.

Day 2 - self start stopped working.

Day 4 - went to there service center, found that the battery got a fault, they sent me to EXIDE to get the battery changed, when I purchased the bike from them why they just dont change it for me, why they have sent me to the exide office. Till date I didnt get the battery in the bike, I called EXIDE and south delhi motors for more than 20 times in the last month but no answer.

Day 7 - Silencer got off the engine and fell down on road, there was no accident I didn't even ride my bike above 70km/s even on the highway NH-8, it was all happened because of the pathetic service done by there service center people. I told them that there was something wrong with the bike but no one listened to me. I even filled the customer feedback form and I am sure that never reached to you or to any higher authority. When I complained about this issue that how come the silencer just fell down and get off the engine without any accident, the owner of the showroom Mr. Naveen told me that "ACTUALLY YOU ARE PURCHASING THE ROYAL ENFIELD BIKE FOR THE FIRST TIME IN LIFE, THIS THIING HAPPENS WITH ROYAL ENFIELD AS THIS IS VERY HEAVY BIKE AND THIS IS ALL THE NATURAL FAULTS THAT IS VERY LIKELY TO HAPPEN WITH THIS BIKE". Now let me tell you people buy royal enfield bike just because of its stability and its strength and the believe that nothing will happen to this bike of this sought like silencer is getting of the engine and felling on the road, if this is the case I am sure the company would not be able to get the name and positiion as it has got in the market now.

Day 11 - there was a leakage in the petrol tank and gear paddle fell out of the engine this time and the electric start fuse was fused, they told me that these all things are possible with this royal enfield and mentioned the same thing again that is, "you have purchased royal enfield for the first time, so you dont know how to maintain it", with an abusive word, I want anyone from your department to call me, I will tell you the way of the owner of south delhi motors dealed me.

Day 15 - I asked if I get the no. that I have choosen ie. 6777 when I was purchasing the bike and they promised me that you will get the same no. and this was the first condition I purchased the bike from them, as they promised me that they would provide me that no. I have an eye witness for that and have all the conversation recorded in my phone. They told me that the no. that I have choosen ie. 6777 has being alloted to some one else, but they convinced me that they will ask me for any other choise of no. if I would need. I never received the call after 5 days when I called them back they told me that because of there tax issue they have sent that file and get the no. for me something like 7167, that I dont want at all, I put my condition forward before purchasing the bike, that I need the no. on the bike of my choise and they said that they will provide the no. for me at any cost.

And after that time whenever I call them they dont answer the phone call, Mr. NAVEEN the owner of the showroom shouted at me, and hung up the phone, Arvind shukla an employee working in there showroom abused me. Before that when I tried to get the no. for the owner, the staff didnt give me any no., they just took me for the ride, people purchase royal enfield because of its strength, its stability and thats the thing which is not there in that bike that has been sold to me and above all they are pressuring me to take that no. forceabely...

I want my money back or want the replacement of the bike, I dont want the bike to be fixed and to be repaired as if in the begining when it is in the guarantee period it has got so many faults, after all the 4 services done, I will be at no where, as when the showroom people are not listening to me now, after an year they will not listen to me at all.
I just wanted to get the money back to the replacement of the bike with the new thunderbird twinspark, else I will left with no other option other than going to the consumer court as I have got the job cards that has every thing mention on it, that shows what are all the problems I have faced from the day 4 the day when I got my bike's first service, and even now it just 1 month ago, and the condition of the bike, petrol tank is licking, gear paddle tucks in between and so many other issues are there, I am noting going to get everything repaired, so please help me out.

Please help me out
do call me on[protected]

sir,
royal enfield product needs no introduction to anyone. i booked a royal enfield classics 350cc on 3rd of Feb 2010,on the verbal committment that despite of the delivery delaying i wuold definitely get it within 2 and a half months, but still they are informing me to get it delayed for a period till june or july.contrary to the booking amount of rs 10000/- i booked it on the amount of rs 15000/- can any one tell me is it just a way to grab customers pocket and make a false deal? this kind of behaviour litteraly deteriorates customer's good will.
and above all definitely does'nt suits the prestige of ROYAL ENFIELD.

I have booked my Royalenfield classic 350 CC (silver) bike on 19th Nov.2009 at South delhi Motorcycle, New Delhi and they have promised me to provide me the bike within 30 days, but inspite of regular follow ups, they have ditched my faith and made many false promises and delivered my bike on 70th day of booking. After that my front disk brake get failed. At the time of delivery, bike’s handle lock was not freely operating and it was told to me by the mechanic that it will go smooth by time, but it has not happened and due to that my one key out of two brooked and now I was left with only single key. I reached the workshop with the problem, there Mr. Mishra (Govindpuri, New Delhi) assured me to replace all the locks. But it has been almost one and a half month and they are just giving me false asuurrance. Mr. Mishra has said me earlier that he has ordered the locks from Chennai, But on last Saturday, he promised me to change my all locks on next Saturday (i.e 27-Mar-2010), but on reaching the workshop, he was not available and he said me on phone that he has ordered the locks this week only. This kind of irresponsible behavior and his befooling activities are not at all expected from an employee of such a huge brand. These people are also not having a single screw of front disk brake of the original company and they have used another screw in place of that, they have given me the reason as the Chennai office is not providing the spare parts. So I am highly annoyed by your services. I am also forced to complain about this all to consumer forum. Please look into the matter and reply me as early as possible.

DEAR SIR, I HAVE RECEIVED INTIMATION NO. 1-7V1C87 FOR MY MOTORCYCLE CLAIM ON[protected].BUT I HAVE NOT RECEIVED ANY FURTHER INFORMATION OR CLAIM.KINDLY TELL ME THANK YOU.

I have purchased a Royal enfield Thunder Bird Twinspark from their Ernakulam, Kerala showroom on early this year (Feb 2010).

I have a very bad experience from their service team. My bikes self start is not functioning properly and I get an abnormal (chain like) sound but they are not ready to fix it and told me that it is its natural qualities. My friend also have the same kind of bike and he does not have this problems.

Please advice me... where would I get a better service?

Many royal enfield owners have complaints about their service...Hope somebody could suggest me a solution for this.

I would like to draw your attention on that I had purchased a Royal Enfield Electra bike from the dealer Shree Mahadev Agency Sector 10, Noida (U.P.) on 15 June 2009 since the day of purchasing I'm continuously facing problem in my bike , from the very first day of puchase fuel tank of my bike was defective that was change in First Service, secondly there is problem in shifting of gears (especially IInd gear) whenever my bike comes in IInd gear there is knocking sound raised in every servicing I pointed this point to service engineer but they are unable to resolve it .

Servicing of my bike was also performed at your authorized service center at Shree Mahadev Agency, Noida (U.P.) details are as follows...Date of service KM Done Dealers Name
29-06-09 ( 531 km) Shree Mahadev Agency Sector 10 ,Noida

02-09-09 (3034km) Shree Mahadev Agency Sector 10, Noida
25-11-09 (5872km) Shree Mahadev Agency Sector 10, Noida
22-02-10 (8832km) Shree Mahadev Agency Sector 10, Noida
After first service to till now there is continuous knocking sound start coming on checking by service engineer he told me that problem in the crank and piston, on 21 Feb-2010 when I went to Shree Mahadev Agency Sector 10, Noida (U.P.), from the first day of purchasing of bike I am facing problem due to the manufacturing defects in the bike.

Dear sir,

The service of Cashmire sales , the only royale enfield dealer of pathankot is very poor . For this I want to submit u that i have purchased thunderbird twinspark , a month before through Cashmir sales the only dealer in pathankot while hardly i have used the bike i found the battery of this motorcycle getting discharged , when i checked the battery i found it slowly leaking , so i informed the dealer about that when he checked the battery they replied that they forget to do initial charge of the battery , so they suggested me to get it charged from outside which i did . After two days o[censored]sing the bike i again found the battery getting discharged and at the same time leaking and because of which it effected the bracket of battery as its colour came out because of Leaking sulphur . Again i informed the dealer , and deposited the battery which they say they took to Exide battery dealer. Now with there refrence they r saying that it just requires initial charge and denied to replace with a new battery and told me to try for one more time. As i already faced so much of trouble , so i insisted them to change the battery , but finally they told that the battery part has nothing to do with them , and told me to talk directly from the dealer of Exide battery. From last two weeks nothing was done in this subject and the battery was still with them . So finally i decided to move to consumer court .

hi,

i have purchased a Bullet Electra from Unique Motors aka Rahul Motors from Akurli road, Kandivali east. The dealer charged me a black sum of 6000 rs over the board price that is 98,0600. The dealer gave me the delivery on 31st January, 2010 and had promised me a helmet and front guards.

however he had promised me the number and RTO papers with in 7 working days from the date of delivery. It has been 16 days he has not given me any numbers and relevant papers from the RTO. however he gave me the manual, the invoice dated 08th of Feb and the insurance cover note with some body else's signature and without companies seal.

After reminding and following up with the dealer called Arun, who only says that the papers and number will come in some time there has been no movement but only dismay from my side.

Please let me know if any legal or legitimate action can be taken against them.

Gaurav

66773333

i have booked classic 350 on 25 november 2009 from marikar motors Trivandrum showroom by giving the booking amount of 10000 rupees .Today is 14 of feb.its been almost two and half months but i still haven't got the delivery.i called the person incharge there.they told me that the vehicle will be delivered on first week of february now they are telling that they will give the delivery on march first week.Am very disappointed .kindly do the needful actions..............................

Hello,
I am sunil kumar, I have ordered for Bullet Classic 350 on 13th of December 2009 at New Delhi(India) and the dealer promised me that I will get the delivery with one month but now it is 31st of January and I am still waiting for possession. Can I have the details to which person I should get in touch with. I have talked to all the manager and they are saying that some of the machine part has been broken in the factory that why the delay occured.
I hope I will get the proper response from you.

Regards
Sunil Kumar

Upon reading the information available on the internet on the Royal Enfield official website I booked a Royal Enfield Classic 500 CC bike by paying a cash advance of Rs 20000/-.
The website promised a waiting period of 45 days.
When booking the bike I was told by the dealer that the waiting period could be extended upto 2 months.

Now when I called the dealer DHONE AUTOMOBILES i was told that the waiting period is of 3 months. I am going to pay 1.5Lakhs for the bike and this is what thay are telling me.

Can someone help me please.

I brought new tbts from banglore HSR services 0n 3/11/09
complaints from the date is

front wheel rim out manufacture fault, handle vibration,

engine noise like a desiel engines &

swing arm bush failed now(ply in swing arm even chain getting damage)
before 1st service( 480kms

i am not satsified with my bike tbts (born itself for complaints RE )
so pls hlp me urgently

ph[protected]

I am the proud owner of bullet Electra 350 from Feb. 08 onwards. My vehicle purchased from M/s BLUE MOUNTAIN auto agencies, cherooty road, Calicut. I paid Rs.93000/- inclusive all. I have much expectation on my vehicle but from the beginning itself the vehicle showing fork complaint. This complaint reported to your dealer for several times, but they cannot resolve this problem till date. I approached the dealer on 23/08/09 and 13/11/09 regarding this complaint but they are not resolving this problem. Whenever I approached them they got a clean answer that no stock for sparers. As per their opinion my vehicle showing complaint on fork BOLT TRACER. And these spares should replace. But whenever I approached them I got answer that NO STOCK or ORIGINAL SPARE NOT AVAILABLE. Sir, I need a permanent solution for my beloved vehicle. If you cannot resolve this issue I will be compelled to do for the further legal proceedings. Recently I received lot of enquiries for bullet Electra, if the things like this how can I recommend for this vehicle, Kindly advice?

Sir, I have purchased Machismo - 500 on 19 Sep 09, and till date (29 Oct 09) my vehicle is not registered with RTO (Pen). Whenever, I approach Enfield Showroom, Nerul, Navi mumbai, They dont have time to talk and explain the situtaion to customer. This is the worst customer experience i ever had in my life. I brought the same to Region Manager, navi Mumbai, but he is also not responding well. in view of the above request register a complaint against Royal Enfield Showroom, Nerul, Navi Mumbai and take necessary actions for not to refer in future with any customer

This Man is chut of an ...

Has big ego problem...

Exploits workers and his collegues

sir i had left royal enfield bullet 1971 model, to engine re-bore to HSR service centre in SR NAGAR off MISSION ROAD.BENGALURU they told me to change all the spares for the bullet piston rings bore head silencer they have charged me only for engine re-bore nothing else 27000=00 twenty seven thousand only. they have not done properly iam unsatisfied same as it was i thought the company people will do better than the other bullet mechanic iam under loss please help me to sort this problem my no: is [protected]

Hi,
My name is Rohit Hariharan.
I have booked a a Royal Enfield Std 350 on 23/0028/2009 with payment by Cash+cheque.
The payment details include 52,000 cash and the 30,000 cheque(which cleared on 26/08/2009)
This was done at your Company Showroom (Nerul- Sector 1, plot 44) (Order form Number::656)

The story begins from here on.

I was promised that the bike will be delivered with registration on 30/08/2009.
I waited patiently all this while, however there had been no follow up from them on what the statius of the bike is.
Its been 17 days now, and the bike is nhot even been commissioned to my name, let alone me having the bike.

All this while i have had a really painstaking experience handling the unprofessional behaviour with the way my booking has dealt with and the it still continues.

The entire last week was lost with promises that the the bike will be delivered the next day.
I have had interactions with almost all of your agents/ managers etc. (Sanjay Yadav, Anis S, Amol, Shiva Ghizad)
All of them either chose to lie of the situation or not inform me of of what the correct status is.
I was lied to each time i called with regards to the status of the bilke and each time the lies were only better than earlier.
The lies include everything from blaming the company to not deliver the bikes on time to blaming RTO for not completing the registration process and also a rider (who is supposed to ferry the vehicle) meeting with a severe accident.
Every time i was given various numbers to call to check on the status (ideally this should be done by them) and the person used to pick up and would promise to call back and never did. best part is when i try calling the number- it used to either come as barred or switched off or not accepting calls.

for the last 5 days,after i spoke to Mr Shiva Ghizad, i saw some follow up happening from Amol who said thaere was a confusion and that they were under the impression that i will personally be doing the registration (whoever gave them this idea!-- or yet another lie!). so he said he will get the registratio0n done by Saturday and i should have the bike by Monday (07/09/2009).

Monday came, but the bike dint. Ah, one more thing came on Monday, the rider got completely wet in the rain and has fallen sick(these guys are brilliant i tell you). so the delivery deferred to Tuesday.
Tuesday, the bike was to be delivered (after i called them) by 05:00 pm. No bike, No calls!

Today, i decided to go to the showroom in Nerul and take a first hand account of what was happening(By the way, i stay 56 kms away from the showroom and definitely not a happy ride to make everyday). The story took a drammatic turn from this point on.

(IF YOU HAVE ALREADY LOST PATIENCE BY THIS TIME- IMAGINE ME LIVING THE STORY- but we are talking RE here, so the story better be interesting thanks to the star cast!!!!)

I met Anis here, who was surprised and asked me - "oh you still dint get the bike?". I was blank and dint know whqat to react.
Amol, on the other hand said " Mr hariharan, i'll tell you the truth. I've been busy. we are just waiting for the registration call from the rto"
I Decided not to wait and take the bike on a TC (CTtemp) number as it was already registered (as per them)
By then, i met Mr Ghisad and decided to make a complaint about the delay and unprofessional way this thing has been handled. He heard me patiently and said that i will get the bike today and the number tomorrow. This felt good.

In the Meanwhile Anis was preparing the bike for PDI- and asked me "aapne bike choice kiya?"
This hit me like a cruise missile- how can i make a "choice" when i am supposed to take the bike with the engine/ chasis number registered!
So while they were readying the bike, i decided to speak to Sanjay Yadav(who by the way deals with registrations- FYI).
I was just about to sign the delivery note when i asked him, "so i'll get the number tomorrow, righ??".
As cool as a cucumber, he replied "ek hafta lag jayega". I stopped righ there and asked him whether the bike has a CRtemp number and whether they have shown the bike in the rto.
Flashbacks!!!!!!(i could imagine the rider who had crashed- getting up and laughing at me). The answer was no- this is a fresh bike, without even the rto being paid.(they expected me ride a bike without any paper, risk the law??)

I cried foul and asked for my money to be refunded as this is the limit of my patience.
I was just wondering why a person like MR Ghisad (who i've know for a few years and also happens to be my good friend's uncle hide the truth and play with the game).

Sanjay, decided to speak to the owner to check what can be done.
I think but am not sure his name is Vinod( balding guy with wheatish complexion). I was called inside his cabin and "interrogated" on why i want to cancel- i spilled the entire story. Mr Ghisad/ amol/ Sanjay were all called.
Here the blame game (read sledging) started between Amol and Sanjay.
Amol made some starting revelation (which gives this story a unique twist) that he has been "ghumaoing" 35 such customers for over a month. There are no payments coming from Mr Owner to complete the formalities.
All this actually happened in front of me- A customer/ prospect!!!!
As per them 2.8 laks have been out of account (missing)for the octroi duties and payment of the RTO agents . The rto agents will not process requests for these 35 bikes (or should i say customers) as the company has failed to pay.

Mr Ghisad, who was patient all this while told me that you had spoken to me before you had booked the bike , i would have reffered you to Lotus automobiles as this branch is failing with process for more tan a Month now. 35 Customers waiting for more than a month??! he also said same is the case with another Dhoni Automobiles.

At this point, my patience had taken a new avtaar- let's say Angry young man?
I wanted my money back- to this i was replied (i am not sure if it was a threat)- you will have to wait longer, you might as well wait instead and take the bike instead.
He said that he will personally pay for by bike's octroi and get the bike formalities completed in 4 days. This was not ok with me. Sanjay to the rescue--- the answer was 3 days, "saturday ko mil jayega". At this juncture, i had to tell mr Sanjay that RTO is closed on a saturday (Thane RTO is closed every alternate saturday).

At this point Mr owner and sanjay were ore interested in the sugar levels of their Tea that was being served.
Any which ways Mr Owner when the drama happened seemed so cool that he knew everything(the look-- Baw!!! tell me something new!)

I asked Mr Owner, how can i trust you after all this has happened. "You take my card!"- and what??(the suspense continues). I asked him if i wait what's my benefit, he said "you will get the bike".
I replied- that i am any which ways supposed too long time back. At this comment a wicked smile came to him and he retorted- "so this is what you want"- at this point felt like getting up and stabbing him.
"i replied back if i wanted that, i would have asked when i booked the bike and not wait for 17 days for this to happen"- he just laughed in a way to say your'e fake.(this really hurt me- as i had paind the entire amount and waited patiently)

I am simple man, my hard earned money spent on my dreams (bike included), i do not want to get into legalities.
My only request to the company is, please stop tainting your reputation with such people and such episodes.
This is one customer's situation of apathy. Even write now while writing this hate mail, my only thought is even if i get the bike what would be its condition, whether the people that is spoke to will display their hurt egos' on my bike? will i get a truly substandard bike(i'll name it the substd 350). what ever happend to happy customer riding away with a smile on his face on his sparkling new bike- this feeling i shall never get any more with a Royal enfield.
-
ROHIT

I have been facing problem since the day I purchased new bike and still my problem is not resolved.

We have informed Royal Enfield (Lamba Service Station, Tilak Nagar Industrial Area) many times but still issue is persisting…..

Apart from that since day purchased i.e. 05th Nov’08; I have problem of Oil Leakage and while changing Gear and it’s been almost 10 months they are not able to rectify this problem.

I have reported these issues for than 7 times to them but still have the same issue ongoing….

I also had a problem with paint of Oil Tank and Headlight mask for that they have replaced headlight mask after 7 months but still Oil tank is not replaced….

Now I am really frustrated with the services provided by ROYAL ENFIELD as I purchased this bike to have Royal feel but now I am regretting for my decision as since starting I am facing issue and not getting any permanent solution…..

I will appreciate if you take serious action to take me out of this trouble….

Registration Number: DL 4S – AX - 7410

Regards,

Ishaan Kakkar
[protected]

hello sir,

my name is sameer jalali ...i recently purchased new royal enfield electra 5s from company showroom in nerul which is in navi mumbai...and i got problems with it now n then...they repair it and then again there is some problem...i had recently changed the electric start clutch which they said is faulty...again there came another problem with it...its been just 5 months since i have bought the bike...plz help me...i think there is some company manufacturing fault with it...plz help me...

Dear Sir

with reference to below complaints, would like to bring to your notice another unusual problem in your bike, yesterday evening on my way back to home from office, i was driving my bike on about 60kmph speed and all of sudden the oil level indicator(made of glass) got burst ed and engine oil started leaking from the same.

today i have informed your reputed dealership Kay's Auto about the same and they said bring it to workshop without thinking that engine can seize due to oil leakage, after my request them to attained the complaint at my place since i don't want my bike to get any further damage they told me we will arrange the same, but as of now there is no action has been taken and they are not even bother to revert to me..after 3hrs i called them back to find out about the above said matter they said they are arranging for the part.

i would like you to take necessary action ASAP.where in i have already lost my faith in Royal Enfield.
kindly change this bike to me because i cant trust in this particular bike anymore even after rectification of the problem, being an Automobile Engineer by qualification i cant trust it, since it can develop any damages/problems any time.

This bike has done only 700 kms and troubling me from the very first day of purchase

your immediate action will be appreciate.


Vivek Arora
[protected]

--- On Mon, 7/13/09, vivek honda <[protected]@yahoo.com> wrote:


From: vivek honda <[protected]@yahoo.com>
Subject: manufacturing defects- thunderbird -RE
To:
Date: Monday, July 13, 2009, 4:18 PM


To,
Service Headquarters,
Royal Enfield,
Chennai


Myself Vivek Arora, I had purchased the ROYALENFIELD THUNDERBIRD, CHASSIS NO- ME3U3S5C09F-005780, ENGINE NO-U3S5C09F-005780 REG.NO-DL1SS-1341 from KAY'S AUTOMOBILES, DELHI recently. Since that time I have been facing various problems due to negligence of authorized service station.Please note below mentioned problems.

1. WHEEL WOBBLING:-
By the time of delivery from showroom i have noticed that bike is wobbling in slow speed and the same also informed to dealer officials and assured me that during 1st service they will take care for the same.after my two visits for servicing and for the same this has not been resolved yet.they have even replaced the complete RR wheel swing arm, both frt and RR tyres with rim, which clearly indicate that there is some manufacturing defect in my bike.after all this exercise they have told me that they wants Engineer from Royal Enfield to inspect the same.

2.Handle:-
Handle was not straight100%. It was slightly distrubed, they have tilt it on other side .didnt even bohter to open the handle bar to resolve the problem.But still the problem is same.now it has started making noise on bumps or ruff roads.


This bike has done only 700 kms till now, and giving me all troubles from the very first day as it wobbles, their is no stablity on the road, always seems that im driving a bike with puncher tyre.they want me to bring the bike again to their workshop to rectify above said problems which is quite impossible for me as im also into Automobile industry and looking after-sales for a reputated brand like HONDA cars india, kindly arrange to inspect/rectfy the same in Mahadev Agency, Noida as its near by my office and i can leave my bike for complete day.
With this im lossing confidence in a big Brand like Royal Enfield.

Kindly look after the same ASAP.

Vivek Arora
[protected]