Hi,
My name is Rohit Hariharan.
I have booked a a Royal Enfield Std 350 on 23/0028/2009 with payment by Cash+cheque.
The payment details include 52,000 cash and the 30,000 cheque(which cleared on 26/08/2009)
This was done at your Company Showroom (Nerul- Sector 1, plot 44) (Order form Number::656)
The story begins from here on.
I was promised that the bike will be delivered with registration on 30/08/2009.
I waited patiently all this while, however there had been no follow up from them on what the statius of the bike is.
Its been 17 days now, and the bike is nhot even been commissioned to my name, let alone me having the bike.
All this while i have had a really painstaking experience handling the unprofessional behaviour with the way my booking has dealt with and the it still continues.
The entire last week was lost with promises that the the bike will be delivered the next day.
I have had interactions with almost all of your agents/ managers etc. (Sanjay Yadav, Anis S, Amol, Shiva Ghizad)
All of them either chose to lie of the situation or not inform me of of what the correct status is.
I was lied to each time i called with regards to the status of the bilke and each time the lies were only better than earlier.
The lies include everything from blaming the company to not deliver the bikes on time to blaming RTO for not completing the registration process and also a rider (who is supposed to ferry the vehicle) meeting with a severe accident.
Every time i was given various numbers to call to check on the status (ideally this should be done by them) and the person used to pick up and would promise to call back and never did. best part is when i try calling the number- it used to either come as barred or switched off or not accepting calls.
for the last 5 days,after i spoke to Mr Shiva Ghizad, i saw some follow up happening from Amol who said thaere was a confusion and that they were under the impression that i will personally be doing the registration (whoever gave them this idea!-- or yet another lie!). so he said he will get the registratio0n done by Saturday and i should have the bike by Monday (07/09/2009).
Monday came, but the bike dint. Ah, one more thing came on Monday, the rider got completely wet in the rain and has fallen sick(these guys are brilliant i tell you). so the delivery deferred to Tuesday.
Tuesday, the bike was to be delivered (after i called them) by 05:00 pm. No bike, No calls!
Today, i decided to go to the showroom in Nerul and take a first hand account of what was happening(By the way, i stay 56 kms away from the showroom and definitely not a happy ride to make everyday). The story took a drammatic turn from this point on.
(IF YOU HAVE ALREADY LOST PATIENCE BY THIS TIME- IMAGINE ME LIVING THE STORY- but we are talking RE here, so the story better be interesting thanks to the star cast!!!!)
I met Anis here, who was surprised and asked me - "oh you still dint get the bike?". I was blank and dint know whqat to react.
Amol, on the other hand said " Mr hariharan, i'll tell you the truth. I've been busy. we are just waiting for the registration call from the rto"
I Decided not to wait and take the bike on a TC (CTtemp) number as it was already registered (as per them)
By then, i met Mr Ghisad and decided to make a complaint about the delay and unprofessional way this thing has been handled. He heard me patiently and said that i will get the bike today and the number tomorrow. This felt good.
In the Meanwhile Anis was preparing the bike for PDI- and asked me "aapne bike choice kiya?"
This hit me like a cruise missile- how can i make a "choice" when i am supposed to take the bike with the engine/ chasis number registered!
So while they were readying the bike, i decided to speak to Sanjay Yadav(who by the way deals with registrations- FYI).
I was just about to sign the delivery note when i asked him, "so i'll get the number tomorrow, righ??".
As cool as a cucumber, he replied "ek hafta lag jayega". I stopped righ there and asked him whether the bike has a CRtemp number and whether they have shown the bike in the rto.
Flashbacks!!!!!!(i could imagine the rider who had crashed- getting up and laughing at me). The answer was no- this is a fresh bike, without even the rto being paid.(they expected me ride a bike without any paper, risk the law??)
I cried foul and asked for my money to be refunded as this is the limit of my patience.
I was just wondering why a person like MR Ghisad (who i've know for a few years and also happens to be my good friend's uncle hide the truth and play with the game).
Sanjay, decided to speak to the owner to check what can be done.
I think but am not sure his name is Vinod( balding guy with wheatish complexion). I was called inside his cabin and "interrogated" on why i want to cancel- i spilled the entire story. Mr Ghisad/ amol/ Sanjay were all called.
Here the blame game (read sledging) started between Amol and Sanjay.
Amol made some starting revelation (which gives this story a unique twist) that he has been "ghumaoing" 35 such customers for over a month. There are no payments coming from Mr Owner to complete the formalities.
All this actually happened in front of me- A customer/ prospect!!!!
As per them 2.8 laks have been out of account (missing)for the octroi duties and payment of the RTO agents . The rto agents will not process requests for these 35 bikes (or should i say customers) as the company has failed to pay.
Mr Ghisad, who was patient all this while told me that you had spoken to me before you had booked the bike , i would have reffered you to Lotus automobiles as this branch is failing with process for more tan a Month now. 35 Customers waiting for more than a month??! he also said same is the case with another Dhoni Automobiles.
At this point, my patience had taken a new avtaar- let's say Angry young man?
I wanted my money back- to this i was replied (i am not sure if it was a threat)- you will have to wait longer, you might as well wait instead and take the bike instead.
He said that he will personally pay for by bike's octroi and get the bike formalities completed in 4 days. This was not ok with me. Sanjay to the rescue--- the answer was 3 days, "saturday ko mil jayega". At this juncture, i had to tell mr Sanjay that RTO is closed on a saturday (Thane RTO is closed every alternate saturday).
At this point Mr owner and sanjay were ore interested in the sugar levels of their Tea that was being served.
Any which ways Mr Owner when the drama happened seemed so cool that he knew everything(the look-- Baw!!! tell me something new!)
I asked Mr Owner, how can i trust you after all this has happened. "You take my card!"- and what??(the suspense continues). I asked him if i wait what's my benefit, he said "you will get the bike".
I replied- that i am any which ways supposed too long time back. At this comment a wicked smile came to him and he retorted- "so this is what you want"- at this point felt like getting up and stabbing him.
"i replied back if i wanted that, i would have asked when i booked the bike and not wait for 17 days for this to happen"- he just laughed in a way to say your'e fake.(this really hurt me- as i had paind the entire amount and waited patiently)
I am simple man, my hard earned money spent on my dreams (bike included), i do not want to get into legalities.
My only request to the company is, please stop tainting your reputation with such people and such episodes.
This is one customer's situation of apathy. Even write now while writing this hate mail, my only thought is even if i get the bike what would be its condition, whether the people that is spoke to will display their hurt egos' on my bike? will i get a truly substandard bike(i'll name it the substd 350). what ever happend to happy customer riding away with a smile on his face on his sparkling new bike- this feeling i shall never get any more with a Royal enfield.
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ROHIT
Aug 14, 2020
Complaint marked as Resolved 
I have also very bad opinion about their service.