Royal Enfield Complaints & Reviews

I purchased desert storm on 27 april from Asco motors.till first service everything was fine but during second service one of the mechanic could not help falling and as a result fuel tank damaged.i reported this incident on very same moment. Later they agreed on to replace it. I was asked to wait so I did. After ten days I spoke to asco motors but they again told me to wait for 12 day but it didnt happen either.after 27 day I got my fuel...

This is to bring to your kind attention that I am pursuing my B-Tech Degree from AMITY University, Lucknow. To commute from home to the university in order to pursue my studies, I purchased one above mentioned motor cycle incurring Rs. 1,16,326.00 as advance cost paid to Royal Enfield Showroom, UGF-109, Crossroad Plaza, Badshah Nagar, Crossing Lucknow-226006 on 11 November, 2011. The detail of the M-Cycle is as under:-
1. Make Thunderbird Twin Spark
2. Chassis No. ME3U3S5C0BL 100491
3. Engine No. U3S5C0BL 100491
4. Registration No. UP 32 DZ 8432 Dt. 15-12-11
5. Mileage Covered About 8000 Km only

I am pained to inform you that only after two-three month from the date of purchase different types of defect started arising, few of them are being enumerated as under :-
1. Breaking of chain on number of occasions.
2. Extreme noise from exhaust pipe.
3. Brake being non-functional.
4. Un-usual sound from engine.
5. High consumption of fuel and lubricant.
6. Failure of speedometer and oil meter and side lights – etc – etc.
On insistence of Manager of above mentioned showroom the repairs were done on my payment by Amaf Bullet Center, Authorized Service Point Royal Enfield, A.D.S.-B-25, Napier Road II, Near Unity College, Opp. Jama Masjid, Thakurganj, Chowk, Lucknow-226003 and the payment for it were made by me, the details of which are as follows.
S.No. Bill No. Date Repair Center Amount
1. 1357 14-05-13 Amaf Bullet Center, Authorized Service Point Royal Enfield, A.D.S.-B-25, Napier Road II, Near Unity College, Opp. Jama Masjid, Thakurganj, Chowk, Lucknow-226003 3130.00
2. 366 14-05-13 448.00
3. 365 14-05-13 4384.00
4. 1253 02-03-13 575.00
5. 892 02-03-13 2610.00
6. 251 05-10-12 3115.00
7. 1923 05-10-12 550.00
8. 018 06-08-12 1775.00
9. 1713 06-08-12 445.00
10. 036 10-04-12 224.00
11. 020 05-04-12 7232.00
12. 950 05-04-12 1345.00
Total 25833.00

The above over hauling of the engine and important repairs done within 8000 Km.of total distance traversed by the motor cycle certainly leads to the conclusion that there is a certain manufacturing defect in the motor cycle. Now the same unusual noise in the engine has emerged leading to non-functioning of the motor cycle.
Please replace the said motor cycle with new piece of the same make motor cycle within a month so that my studies are not much hampered and my mental and financial agony are removed. If it is not done it may lead to taking legal recourse under Consumer Protection Act.
Enclosed :- Photocopy of all related documents (15)
Sincerely yours

Harshit Srivastav
S/O Sri G.L. Srivastava
A-52/53] Kamla Nehru Nagar
Vikas Nagar, Lucknow PIN&226022
Uttar Pradesh
M. No.- [protected]
[protected]

hi I am an army officer I had purchased a royal enfield electra from jay pee motors Allahabad ,which I had booked in October and got it in march 2 months later than said date of delivery in jan. the problems in bike are
1 the fuel tank is rusted from inside and the rust keeps entering the fuel pepe and blocks it, I had suffered a lot because of this. had to pay mechanic always to get it cleaned.
2 the separator for main and reserve fuel in tank was broken and the fuel use to get over in main because of this I had to drag my bike to fuel pumps many times. this problem was checked and repaired by mr Uday of ostwal motors Nasik road.
3 there is problem in discbrake plate of bike and whenever brake is applied the tyre starts wobbling.
4 there is excess vibration in the bike and in night two wheelers coming from behind appears as four wheelers.
5 I want to know what did the company had ensured about the quality before delivering the bike.
I want the company to pay me the compentation for the problems and mental torture caused by bike and the expenditure I had to made on it for calling the mechanic to my place.
6 as I was on a course I didn't got time to file a complaint.
7 If company will not take action in this case I will take a legal help for justice.


LT HEMANT SHUKLA

Dear Sir/Madam,

Please find the details for the motor vehicle bought by my brother mentioned below:

Name: Surya Prakash Gupta
Address: Station Road, Ballia
Brand: Royal Enfield
Model Name: Classic 350
Color: Maroon
Chasis No.: ME3U355CODF278129
Engine No.: U355CODF278129
Date of Purchase: 05.07.2013
Cost: `1,20,700
Authorized Dealer: Amit motors; Royal Enfield, a unit of Eicher ltd., Sidhari Bypass Azamgarh

This is to bring to your attention that we have received only one horn with the motor bike instead of two.
This we came to know only when a friend informed us that two horns are provided with this model.

The dealer’s behavior is even very bad. He has not provided any information regarding what all additional elements come with the Motor Vehicle.
On enquiring he responded in an unacceptable manner.

Would request you to provide me with the details of what all additional elements come along with the Motor Vehicle & also provide us with the ones that we haven’t received.

Thanks
Reena Gupta
[protected]/[protected]/[protected]

Hi,

I have purchased a Royal Enfield Classic 350 . The time i took my first rdie it is creating some noise and i have been to Service centre to get it rectified. Now they ain't doing anything about it.

below are the mails :

Hi,

It's been 13 days and no response received .
Should I take this as "RE ain't doin anythin" ??


Thanks and Regards
Amit Verma

-----Original Message-----
From: Amit Verma02
Sent: Thursday, June 06, 2013 3:44 PM
To: 'Chander Mani'; 'Customerservice Royal Enfield'
Subject: RE: Regarding Some Noise coming out of Engine

Hi ,

This is regarding the same problem. Am sorry to say but am feeling hell lot of disappointed with RE.

According to Mr. Majumdar whom you asked me to contact , he was totally ignoring my concern saying it’s the noise of engine and it is common.

After 10-12 discussion he asked a person to check . He again said the same thing but when I explained him he opened the full thing and put some discs so that crank movement lessens.

I have been to workshop for 2 times :


1) They replaced a crank which has pin for de-compressor I think , saying it was making noise ( why they replaced , if they feel it was normal , yes it was not normal and they know)
2) they placed discs outside 2 cranks to reduce the movement of these cranks , saying it was making noise (again why they did this , if they feel it was normal , yes it was not normal and they know)


Do they know the problem or just "hit and try ".

I have few questions :

1) After a person purchases a bike ( which is having a fault ) , is it fine to treat that person like this.
2) Is the person free enough to come to workshop again and again for same fault.
3) Faults that I have mentioned while giving for first service are still there , does this mean even if we describe a fault it will only be taken care if the mechanic wants to?
4) Why I was not asked to fill feedback form after service .

Now , I would request either please discuss with your mechanics and if they know about the solution for the problem , (if they don’t , replace the full thing making that noise)


It was very unpleasant to see the way I was treated coz I had a problem in my bike and I was going there again and again and believe me nobody is that free especially when you work for 12-14 hrs and want a nice ride back home and you don't get it after spending more than a lakh and a quarter of rupees ....

Very bad first experience with "Royal Enfield" . Workshop not having a separate place for customers to sit , Even if they say its separate :

All mechanics and other workers will come there open their stinking shoes and sleep there leaving not even a single place for customers to sit.

I placed my bag and helmet over a steel chair and went out to attend a call , My stuff was placed somewhere else and all seats were occupied leaving me to stay outside in 45 degrees for full 45 mins ( the time staff was having their lunch and sleep).

Worst Service Center facilities I have seen in my life. Have been to Honda , Bajaj , Hero service centers for servicing of my previous bikes , but sorry to say , this is the worst of them all in term of customer satisfaction.




Please , I want a permanent solution / replacement of assembly / replacement of Bike

Hopefully it will get resolved this time .

Regards
Amit Verma
Disappointed RE Customer.



-----Original Message-----
From: Chander Mani [mailto:[protected]@royalenfield.com]
Sent: Friday, May 31, 2013 11:58 AM
To: Amit Verma02
Cc: [protected]@yahoo.com
Subject: RE: Regarding Some Noise coming out of Engine

Sir,
Please call Mr. Majumdar ( Dada) @ [protected] for time confirmation.

Thanks & Regards
Chander mani

-----Original Message-----
From: Amit Verma02 [mailto:[protected]@infosys.com]
Sent: Friday, May 31, 2013 9:40 AM
To: Chander Mani
Cc: [protected]@yahoo.com
Subject: RE: Regarding Some Noise coming out of Engine

Hi Sir,

My problem is still as it was after running about 2-3 KMs that day the problem is still there.

Can you please suggest a time today so that I can get it done. Also I want to get the Bike serviced as its near to 420 Kms and I need to go for a trip .


Thanks And Regards
Amit Verma


-----Original Message-----
From: Chander Mani [mailto:[protected]@royalenfield.com]
Sent: Friday, May 24, 2013 11:20 AM
To: Amit Verma02
Cc: [protected]@yahoo.com; Nitin Sharma; Deepak Kakar
Subject: RE: Regarding Some Noise coming out of Engine

Sir,
Your number is switch off...
You can visit any time.
Call me whenever you are there or contact Mr. Majumdar at Garg Autos workshop.

Thanks
Chander mani

--- original message ---
From: "Amit Verma02" <[protected]@infosys.com>
Subject: RE: Regarding Some Noise coming out of Engine
Date: 24th May 2013
Time: 9:20:13 am

Hi,

My contact :+91- [protected]

I can only visit tomorrow , please let me know the timings.

Thanks and Regards
Amit Verma


From: Chander Mani [mailto:[protected]@royalenfield.com]
Sent: Thursday, May 23, 2013 7:34 PM
To: Amit Verma02
Cc: [protected]@yahoo.com; Nitin Sharma; Deepak Kakar
Subject: RE: Regarding Some Noise coming out of Engine

Sir,
Please do visit at Our workshop of Garg Autos to check and correct your concern.

Also provide me your contact number or call me on [protected].

Regards

Chander mani
[protected]

From: Customerservice Royal Enfield
Sent: Thursday, May 23, 2013 4:19 PM
To: 'Amit Verma02'
Cc: '[protected]@yahoo.com'; Chander Mani; Nitin Sharma; Deepak Kakar
Subject: RE: Regarding Some Noise coming out of Engine
Importance: High


Dear Sir,



We are in receipt of your mail and regret to note the problems on your Royal Enfield Motorcycle as stated by you.



Please be advised that through a copy of this mail we are advising our Regional Office, address as given below, to get in touch with you immediately to assess what problems are being faced by you and to set right the same to your entire satisfaction.



Mr. CHANDER MANI - Territory Service Manager located at Chandigarh office (Contact No. [protected]) It will be our endeavor to ensure that you have years of riding pleasure on our Royal Enfield Motorcycle.



Thanking you and assuring you of our best attention at all times.



Regards

J. Rajkumar


From: Amit Verma02 [mailto:[protected]@infosys.com]
Sent: Thursday, May 23, 2013 3:42 PM
To: Customerservice Royal Enfield
Subject: RE: Regarding Some Noise coming out of Engine

Hi,

Thanks for a quick reply .

Current Location : Chandigarh
Dealer : Garg Autos , Sector -32 , Chandigarh.

I just checked out the Forum on your website , and I think I got the problem ( not sure though)

According to one person : it’s the pin of de-compressor which might needs to be replaced .

Now either I have to take a leave from office or have to go to workshop on Saturday ☹ to get it checked , though am not sure if it will be resolved.


Thanks and Regards
Amit Verma


From: Customerservice Royal Enfield [mailto:[protected]@royalenfield.com]
Sent: Thursday, May 23, 2013 3:05 PM
To: Amit Verma02
Subject: RE: Regarding Some Noise coming out of Engine
Importance: High

Dear Sir,

Please specify your current location and the name of the dealer.

Regards,
Rajkumar

From: Amit Verma02 [mailto:[protected]@infosys.com]
Sent: Thursday, May 23, 2013 12:48 PM
To: Customerservice Royal Enfield
Subject: Regarding Some Noise coming out of Engine

Hi ,

I purchased a Royal Enfield Classic 350 2 days back. From the first run only it is making sound like some metal is lose or something in engine.

According to the Showroom dealer and mechanic , it is the sound of de-compressor and it’s a common noise.


I don’t know anything but this is really irritating and am feeling cheated of handing me a ride which was not properly tested.

Please help me out in this regard.

Thanks and regards
Amit Verma

I had cancelled the booking of thunder-bird 350 cc on Dec 3rd 2012. And was told that the refund amount would be paid to me by Dec 2012 month end.Now, its almost been 6 months and I am yet to recieve my refund. I have been there, even called them more than 50 times. From 1 week, The manager(Satish) is not even receiving my calls.

Request you to please do the needful.

Address:Royal Enfield Brand Store, Jaya Nagar 9th Block, Bangalore, Karnataka(Landmark- Near Jayadeva hospital)

With sad and demise mood i would like to inform you that my bike number (PB 13 W 6367) in the name of jaswant singh met with an incident .My bike is fully insured with the united india insurancecompany sangrur.I after it i go to your service station named verma automobiles sangrur to provide the estimate and repair the bike.they submit the bill of rs.4400 to the insurance company and demand rs.6000 from me.even humble request we ask the prop.please give me bill of the repair of rs.6000 but they flately refused that even we will not repair your bike and not give the bill as the demand.unfortunately they inform me on phone that your bike is out of showroom otherwise we are not responsible.in the last i met to office of the insurance company .they also personally met but he flately abused mr.jaswant singh where as his friend mr.ramesh dhir along with him.please cancel the dealership or subdealership otherwise we will knock the door of consumer firm as well as in the court.

Dear Sir,
I have purchased a royal Enfield TBTS FLICKER model, engine number: U3S5C0DA211440,
frame number: ME3U3S5CODA211440, on 27/12/2012.
Whose clutch plates are damaged within 3 months of the date of purchase.
Yesterday I have changed the clutch plates and the box and the service station has still not given the bill for that.
The battery of the bike is also not working properly.
I want some compensation for the trouble I had.
I want a proper investigation of all the parts of the bike at the company level.
If my matter will not be solved within a week then I have to take the ariel route of consumer forum.
Regards
Amit Kumar Tripathi
11/10 A souter ganj, kanpur
208001.
Mo. : [protected]

Hi,
I booked the ROYAL ENFIELD CLASSIC 350 on november10th 2012 from the Enfield Oulet Showroom in the near the M.G. Road, Kochi. I gave Rs.5000 in advance and the booking letter it specified that it will be deliverd within 8months. And they were promising me that , it wont take that much time to deliver that, the bike will delivered in 6 months for sure because a new plant is going to open in Chennai. Now its been more than 8 months and waiting.

Meanwhile that new plant at Chennai opened and started production nearly 2 months ago. But still, the showroom people are not agreeing to this and not giving me the bike in excpected time. Its been 8 months. Atleast they show some respect to those customers who have already given them the money and booked the bike there. Their attitiude towards the customers are too poor and treat as if we are now their slaves. They are always telling that the bike is not ready and all. It is not acceptable.

Please take neccessry actions against that. I went to this complaint forum because, i'm fed to the maximum and very disappointed in their service.

Regards
Antony

Respected Authority ,
I am a Royal Enfield customer ,I am using a bullet classic 350 having REGISTRATION number ' MH 12 JT 229'
I have done servicing (3rd free) of my bike at
DHONE AUTOMOBILES ,910 ,Hotel Nandanvan ,Market Yard Road ,Pune-37
on 21�52013 and i am not satisfied with the servicing . These are the problems that i face
1) Gear shifting is hard
2) Loud noise is created during gear changing
3) Engine knocking sound
And these problems started after the 1st free servicing . These problems were informed to the service center immediately after the 1st service and it was assured to me that these problems would be solved after the second servicing . But i am still facing these problems .

Hope this problem will be sorted by you at earliest

Thanking you ,
Mr. A. B. Salunkhe

Sir, I had booked royal Enfield bullet Electra 350 ES on 10.01. 2013 with booking
Amount of Rs.5000. On the occasion of gudi padwa, the dealer Aaryan Motors said
that deposit the balance amount, then I submit cheque sum of Rs.119433.00 on
28.03.2013 . I had deposited my office financed cheque after the 1 month and 10
days, dealer not given my bike. Now I am think about to go to consumer forum against
The dealer. Please guide us in this matter. The service is very bad.

Bhokare Santosh, Beed, [protected]

I have booked my bike the new thunderbird 350 on oct 15 2012 at Re showroom in Bangalore called CVS motors with a token advance of RS.5000 my bike still not delivered its been 7 months and there is still not confirmation on when the bike will be delivered even after booking my bike in the first day of the launch, all my efforts to follow up with the dealer has miserably failed require your help as an evidence i have a bill which clearly mentions the the delivery on the bike will happen within 4 to 6 months

I booked a bullet electra 350cc from Royal Enfield Brand Store , Jaya Nagar 9th Block , Bangalore 8 months back. I was promised tht I will get my bike delivered within 5 months...checked my delivery status more than 20 times still the same response "by this month end"..I got frustrated with thier poor customer service and not deliverijg the vechile on the promised date I cancelld he vechile...now its been more than 20 days I havent got my refund yet...I have my cancellation receipt with a written statement by the store manage4 stating "will receive the refund prior to 7th April" but I havent receive anything yet...no response from the store as well...

I had bought Thunderbird Twin spark in the year 2009. Since then I have been having lots of issues with the bike . At first I thought that it could be minor issues and assumed that it is very common with these bikes. Recently when I was riding the bike , there was some sort of grinding noise from the engine . So I panicked and thought that the engine oil was less and then immediately took the bike to the service center. I went to the service center which was close to my house (Sri Manjunatha Bullet Garage, Bengaluru). That was one the worst experience which I had with the service center. No one there was cooperative and nobody explained the problem to me clearly. All they told me is that there is a problem with the engine and they told me that I have to replace number of things and gave me quote of Rs.26000 which nearly gave me a heart attack.

First thing is that the bike is completely unreliable and basically the parts used in the bike is low quality . First of all I don’t think I should be facing these issues because I maintain this bike really well. Engine problem within 3 years is really unacceptable and I have had other bikes too which I have used more than 5 years without any problem. No one seems to care in the service center and I feel that every time I give the bike for service , I’m being conned. I bought this bike for about 1lakh and I have incurred almost 60,000 now .

I am very dissatisfied customer and very unhappy with your company . My perception towards Royal Enfield is completely changed and I would never recommend anyone to buy your product. I feel your company should be responsible and fix my bike and make me a happy customer.

Sir,
This is to inform u that i Paresh Khobrekar had booked Royal enfield twinspark350cc motorbike on 29.12.2011. today after 1 1/2 years i have still not received delivery.

Please see the matter sir.


Thanks,

Paresh Khobrekar

I had purchased a Twin Spark RE Thunderbird 350 from your authorized dealer here in Ahmedabad , namely Royal Riders Dealer Code 4380 located near the Stadium Cross Roads , Opp Vipul Dudhiya Navrangpura .The Motor cycle was purchased on 13th June 2012. The Engine No is ME30355COCE152061 and the Frame No is U35ECOCE152001. The Motorcycle is regularly serviced at the authorized dealership workshop. Sometime in the month of November , the workshop was informed about certain mechanical defects and paint related issues in the motorcycle. The RHS of the front fork was showing leakage of oil from the top end. Twice the vehicle was sent to the dealership point and each time the service manager assured me that the problem is rectified, but unfortunately even after the passage of almost five months the issue persists. When ever I try to call up the service manager,I am directed to a diffrent person , saying that there has been a reshuffle in the portfolios and almost every time I am made to speak to a new person and have to explain the problem all over again. Twice I also spoke to the owner , who would always give me sweet talk and plenty of assurances but to no avail.Now Mr Harsh who is supposed to be the new workshop incharge at Royal Riders does not attend to my calls on the the phone and just sends me an sms saying that he is busy and shall get back to me in 15 mts . I am still waiting for those 15 mts to get over for the last 5 months and even after repeated calls.Since he does not communicate with me on the phone I have tried getting in touch with him through sms , where in he has just provided assurances to me . I still have some parts of this communication stored on my phone.Now coming to the warranty issue . The front mudguard of the vehicle as well as the battery cover of the vehicle is showing signs of the paint peeling off due to a manufacturing defect , the paint has swelled up , that it is a manufacturing defect was confirmed by the dealer and he had verbally assured that they have called for the parts and the same shall be replaced under warranty . This complain was also lodged in the month of Nov Dec. 2012.When I inquired in January about the replacement of the parts I was informed that the parts had come but they accidentally fixed on another vehicle. I was shocked by the totally unprofessional attitude of the dealer, yet I told then to order new parts. That they will order then ASAP , was the assurance given to me in January.He also assured that in case if the parts get very late in coming he would borrow said the parts from some other dealer and do the needful on my vehicle.But alas !! even after the passage of so much time , there is no one at the dealership who listens to my problem or tries to resolve. Sometime in February end I was informed that only the mud guard has been dispatched and the battery cover will come latter. But even as of today the parts are not available with the dealer.I don't know whether they were never ordered or never dispatched !!! As a last resort , I am writing this mail for your intervention so that the problem could be resolved amicably

Sir,

I am a Royal Enfield Customer. I bought a Royal Enfield Classic 350cc Motor Cycle (please see at the bottom for the vehicle details) from Royal Enfield Brand Store at Edappally on 17-May-2011. I have done the entire free service and 3 paid service from the service Centre in this same store. There was a manufacturing defect in the back seat of the vehicle. I had pointed out this to the service Centre guys on the first service...

I, Mr. Sanman S. Kharat, working as Electrical Engr Inspection Officer in BES&T (BMC Undertaking), Mumbai. i had booked a RE Classic chrome 350 bullet on 4th March 2012. the refund cheque was drawn on 24th Aug 2012. The officials at Royal Enfield Navi Mumbai Brand Store Plot No.16, Sector - 1,Sion - Panvel Highway,Nerul Navi Mumbai 400 706 , didn't informed me once telephonically as well as by email. I was keeping a regular followup on this subject, but these officials said that it's still in process. when i gave a routine visit in mid- December 2012, they handed me the post validity cheque. they dont even bothered to check the date of that Cheque. Now i had submitted the post validity cheque and request you to send again the Cheque. I had took a acknowledgment from Mr. Ganesh, one of the official in Royal Enfield Navi Mumbai Brand Store Plot No.16, Sector - 1,Sion - Panvel Highway,Nerul.
I had a telephonic conversation on 21st Jan 2013, and has been informed by a person that he will ask Mr. Ganesh to look into the matter and inform me telephonically. but it seems they aren't bothered in this matter.

Hi,

This is Anil Suri from Delhi, I bought a Royal Enfield Thunderbird new model(TBTS) 350 on 18/11/2012.
Registration number: DL 14S C 1489
Engine number: U3S5COCM199677
Chassis Number : ME3V3S5COCM199677

It has been a pleasure riding the vehicle at most for only 3800 kms approximate.

After that I found that there is some problem with the REAR disk AND DIGITAL SPEEDO METER. The bike skids whenever I touch the REAR Disk. I reported the problem to RE service centre in DELHI. Every time they tell that the problem is corrected and before I reach home I found that the problem is still there. I call them again and wasted so many weekends with them. I never did any ride more than 200kms for at least 2 months, because I am afraid to go for a long ride because of the problem. Every time I leave my bike for 3-4 days in service station.

Then nearly after every week in the service centre for 2 months. There also they try to fix the problem. They took nearly 1 day and gave the bike. It was working for nearly a 4 DAYS.

Again I found the same problem and another problem of the DIGITAL SPEEDO METER. This time again I started going every week to the service centre and got frustrated up to the limits. Then I called executive customer head of Delhi “Royal Enfield Company Show Room" in DELHI and I told I am frustrated of this problem.

Now the vehicle is in warranty so may be they replace now for free. But what will I do if the problem Continues. Because I think the problem is with the entire machine and comes periodically.
Because this seems to be problem, problem and problem only motorcycle.

Nearly for every week I have spent 2-3 days in service centre maintaining the bike. I am in height of frustration.
As a normal,I need two wheeler to commute. Without it I have to spend at least 200 rupees every day for daily transport.
Every time I go to service centre again I have to spend 200 rupees for commuting.
I am just frustrated of this bike with problem always. It was my dream buying RE machine, now it has become a nightmare for me.
I am not able to concentrate in my work because my hard earned money is wasted and this machine spoiled my dreams.
I have to follow-up with them. Whether I do my job or run behind the service guys to get the problem fixed.

Can you please act on this because the problem seems to have coming again and again in regular intervals? I was never even happy riding this continuously for 500 kms.
I sometimes even regret buying this. But as a fan of RE from my childhood, I still stick with the machine full of problems.I have done servicing as and when required may a bit more. More than a service per month. I treat my bike like a child but still not able to afford it because of the problems.

Can you please check the root cause of the problem and fix it so that I don’t have to face problems again and again.I am afraid of taking this machine out because of the problems and the time the service guys have taken to fix the problem.

i bought a royal enfield motor cycle on march 2010 . the company had manufacturing defect in a box which lead the bike to have missing when the engine runs . the company also offered free replacement but their was no information about it , i want to replace that bike and even engine sounds very strange . the company also closed its showroom from shimla . and now i am left with none of any good option rather filing a complaint against the company . 0-[protected] is my mobile num . please fetch me some help