Royal Enfield Complaints & Reviews

I paid an advance of Rs 1000/- in November 2010 at the Bandra showroom and was informed that I would get the allotment after 3 months. On 8th Feb I paid an amount of Rs 1,13,961/- I eventually got my bike on 3rd March, 2011. After a waiting period of 4 months I got my long awaited bike which I was so eager to have as i had heard so much. Prior to this bike I had 6(SIX) other bikes. Assuming this would be great I purchased the ROYAL enfield.

Right from day one it has giving me starting problems. I have to kickstart for 10/15 mins after opening the choke. It starts and then stops again. This happens around 2/3 times. I even hurt my knees as the kickstart gave way as there was no resistance in the kick. Thus damaging my knees for which I had to take antibiotics for 5 days. I was informed to go to Malik Service Centre which is at Kurla East for my first service. Went for the first service on 12th April, 2011. I told him the problems I am facing with the bike but his action was to change the oil and the filter. And he charged me Rs 870/- without giving me a bill and did nothing to improve the performance of the bike. He further stated that there was a kick paul problem and he would get the the part from the company in a day or two and call me back. But has not done so.

On 15th April, 2011 I went to the showroom at Bandra (from where I purchased the bike) and they directed me to the service Spark Motion at Grant Road. They said they will call once the locate the fault (problem) I am still waiting for their response.

This bike seemed to have not been checked for quality or I have been given a SECOND hand??? I DREAD TO RIDE THE BIKE ...this was to be the bike of my dreams. I WANT a replacement or want my money back. I wish to sue this company. Please advice how I can go about this.

Hi All,
I am a resident of Baroda, Gujarat. I have bought a bike from a Mechanical(remodeller of bikes) and not the Royal Enfield Company. So no issues against the company or the dealer.
The mechanic had showed me an engine and its papers showing that it was brought from an Army Auction. We chose to keep the engine only and modify the entire bike as per design selected by both o[censored]s. He told me once the bike is ready, we can take it to RTO and get it passed and get the RC book and the registration number.
We fixed the deal at Rs. 55k.

Over a period of time, I paid him Rs. 45k. Now the final touches and fittings are pending in the bike. Also he says that the registration would take around RS. 10k which he is demanding extra above the agreed deal.

I enquired in the market and he seems to be a character who is not honest to deal with. Anyways its too late now. I took the bike in my possession and am afraid to drive it without papers. Any help on how to get the papers done.

Dear Sir/Madam,

This is Ganesh S owns the Royal Enfield Thunderbird Vehicle no - TN07 AV 6720 which was bought on Feb 2008. I met with an accident on Dec 18th 2010 near new secreteriat for no mistake of mine. It has been clearly mentioned in the FIR.

I gave the Vehicle to repair and service on 22nd Dec 2010 to Southern Motors, Mount Road (Royal Enfield registered Service Center). I have insured the vehicle with New India Assurance and the Surveyor visit has happened in the following week and he has mentioned as C&R (Check & Repair) , unfortunately this has not brought to my notice either by Service center or Insurance company. There was a huge delay from Royal Enfield until Mid of Feb due to some shipping issues , hence Parts did not arrive to start the work for our vehicle. Though I was struggling a lot without a vehicle , accepted the fact with patience.

On the first week of March , work has started and I came to know that Main Frame of the Vehicle was not replaced instead the old broken one was welded and fixed in the vehicle. I was quite upset with this incident and fought with Insurance company to give me the approval for new Main Frame to replace the old one , for which Insurance company agreed on 12th March 2011. Only after that Royal Enfield Service Center informed us there is no supply of Main Frame for 2008 model Thunderbird Vehicle and that was sent as an email to me on 22nd March 2011.

I am surprised and shocked to hear this from Royal Enfield which is known for running long years. How come 3 year old vehicle parts does not have a supply? I have sent this information to [protected]@royalenfield.com today (24th Mar 2011) and expecting some action from their side.

Please let me know how to proceed further to make sure I get the new and proper parts for my vehicle. Is filing a case in consumer court is the only option ?

Note: Has anyone else faced this kind of issue and guide me on how to proceed further.


Thanks & Regards
Ganesh

Hello,

I have booked a bike in pune from Dhone on 20th Nov 2010 (classic350 maroon, receipt number 3434).its mensioned on your website that you will get a delivery of the bike in 45 days, lets say approx 2-3 months.now its been 120 days from the time of booking.when i asked the dealer, he says you need to wait for 8-12 months from the time of booking.i dont understand, why you guys are behaving like this, you know how frustrating it is to wait for 8-10 months just to get a bike, even i am paying the whole amt in hard cash.if the company will still carry this attitute, then they are scruing their own image which was nicely made by british people.this bike is a legand and now as this is the indian company, whosoever managing it............they really dont know how to carry this brand.people trust you because its name and fame, they dont expect you to give this in return as i read the complaints about delivery, parts, getting avoided when claim, faulty starters, waiting. This is the request to whosoever run this company, please change this attitude, unless people will stop trusting you and one day you need to wind up your business.

please check my delivery status as soon as possible and you can contact me on [protected] or reply me on [protected]@yahoo.in.

Thank you

I purchased Royal Enfield bullet from East India Agro(Dealer, Kolkata). Within 3 months the silencer started giving issues and I reported the same to dealer but the replacement was delayed over and over again and then I finally made a complaint to the customer care of Royal Enfield. After that I was assured that the silencer would be replaced but it was not done so.
Please refer the attached email from Royal Enfield.

Dear Sir/Ma'am,

I would like to inform you that i had purchased a Royal Enfeild-Thunderbird Bike no. DL-3S BZ-3034 from your reputed below mention delear in New Delhi on 01/01/2011 of Rs1,10,000/- approx.

South Delhi Motorcycles in Kalkaji, Delhi/NCR
Address B-38, Main Road Kalkaji Landmark: N/A
New Delhi, Delhi
Pincode: 110019

I had launched the below mention complaint on 20th Feburary;11

First reminder i had given on 27/02/11 as your delear told me to do so

Second reminder i had given on 02/03/11 as your delear told me to do so

Third reminder i had given on 09/03/11 as your delear told to do so

Now again he had suggested me to call after 2days without a valid reason for the same

I am facing some problems with my bike as follows

1. Silencer of my bike is to be changed (problem marked/showed in 1st attachment)
2. Backrest is to be changed (problem marked/showed in 2nd attachment)
3. Tee over shocker is to be changed (problem marked/showed in 3rd attachment)

As i am feeling the heat after paying for a product facing mental and physical harasment .

Now i dont want to continue with your given product and want to return the same in next 24hours against my money of Rs1,10,000 approx.

So please suggest me the procedure of claiming the same otherwise i had no way other then Consumer Court.

You can pick my bike from below mention address in working hours i.e. from 10a.m. to 5p.m. address:-Infocom network Ltd.,C-1 Main shopping complex, C Block,Vasant Vihar,New Delhi-110057 Mobile No.:-[protected],[protected]

Waiting for your affernative response within 24hours

Thanks & Regards
Rajat Agarwal
[protected]

Confidentiality Information and Disclaimer:

This communication sent from Royal Enfield (RE) is confidential and intended solely for
the use of addressee. Any retransmission, dissemination or the use of this information
by persons other than addressee is unlawful and prohibited. The views expressed
here-in (including any attachments) are those of the individual sender only. RE does not
accept any liability what-so-ever including on account of any errors, omissions, viruses
etc in the contents of this message.
4 attachments — Download all attachments View all images
IMG[protected].jpg
383K View Download
IMG[protected].jpg
376K View Download
IMG[protected].jpg
65K View Download
IMG[protected].jpg
198K View Download

Reply Reply to all Forward


Dhanna LalDear Rajat, This is refer to our telecom discussion regarding the problem fac...
3:04 PM (8 hours ago)

Reply |rajat agarwal to Customerservice
show details 6:31 PM (5 hours ago)

Dear Sir,

I would like to inform you that i had received a call from your mentioned regional office.

They are making certain promises to me over phone i suggested them to make them over mail before 6:00p.m. today only,but till i didnt received any mail from there side to make me satisfy.

And i think you also doing just formality to forward my case to your regional office.

I would like to make a note to you that i am a media professional and going to publish these mails to the consumer complaint website by tomorrow morning,

As till now you and your regional office not make any satisfactory rply or commitment to me.

So now please suggest?

Thanks & Regards
Rajat Agarwal
[protected]
- Show quoted text -


On Thu, Mar 10, 2011 at 10:08 AM, Customerservice Royal Enfield <[protected]@royalenfield.com> wrote:
Dear Sir,We are in receipt of your mail and regret to note the problems on your Royal Enfield Motorcycle as stated by you.Please be advised that through a copy of this mail we are advising our Regional Office, address as given below, to get in touch with you immediately to assess what problems are being faced by you and to set right the same to your entire satisfaction. Mr.Jagdish Sharma - Regional Service Manager located at Gurgaon office (Contact No.[protected]) It will be our endeavour to ensure that you have years of riding pleasure on our Royal Enfield Motorcycle. Thanking you and assuring you of our best attention at all times.Thanks & RegardsK.Ramalingam




From: rajat agarwal [mailto:[protected]@gmail.com]
Sent: Wednesday, March 09, 2011 5:50 PM
To: Customerservice Royal Enfield
Cc: Reach; [protected]@yahoo.com
Subject: Complaint with Images

Dear Sir/Ma'am,

I would like to inform you that i had purchased a Royal Enfeild-Thunderbird Bike no. DL-3S BZ-3034 from your reputed below mention delear in New Delhi on 01/01/2011 of Rs1,10,000/- approx.

South Delhi Motorcycles in Kalkaji, Delhi/NCR Address B-38, Main Road Kalkaji Landmark: N/A
New Delhi, Delhi
Pincode: 110019

I had launched the below mention complaint on 20th Feburary;11

First reminder i had given on 27/02/11 as your delear told me to do so

Second reminder i had given on 02/03/11 as your delear told me to do so

Third reminder i had given on 09/03/11 as your delear told to do so

Now again he had suggested me to call after 2days without a valid reason for the same

I am facing some problems with my bike as follows

1. Silencer of my bike is to be changed (problem marked/showed in 1st attachment)
2. Backrest is to be changed (problem marked/showed in 2nd attachment)
3. Tee over shocker is to be changed (problem marked/showed in 3rd attachment)

As i am feeling the heat after paying for a product facing mental and physical harasment .

Now i dont want to continue with your given product and want to return the same in next 24hours against my money of Rs1,10,000 approx.

So please suggest me the procedure of claiming the same otherwise i had no way other then Consumer Court.

You can pick my bike from below mention address in working hours i.e. from 10a.m. to 5p.m. address:-Infocom network Ltd.,C-1 Main shopping complex, C Block,Vasant Vihar,New Delhi-110057 Mobile No.:-[protected],[protected]

Waiting for your affernative response within 24hours

Thanks & Regards
Rajat Agarwal
[protected]

I had deposited LS order for Thunderbird on 27 Jan 2011 at JAYCEE motors, Amritsar. The bike has not come to the showroom as yet. This is very unfair as already 55 days have paased and still no definite dates from the dealer. the dealer has confirmed availability before i made the payment. I ve been approaching the supply chain of the comapny and customer service as well but to no avail.

Dear Sir/madam,

I had booked a motorcycle (royal enfield thunderbird) from Soniya Motors Bhandup on dated 02/11/2010.
The dealer inform me that there is a waiting period for the bike & I had to wait for 3month.
However, after waiting for the said period. I had not recived my bike. Infact I was told to wait for another month
After waiting for one more month in total month 4 months. I had not recived the bike. After a long wait I decided to go
In person & enquiry about my bike thatwas on 06/03/2011. After reaching the dealers office, I was told that my bike
Had been allotted to another person who had done the booking just 4 days ahead from my booking date. I was not intimated on any occasion from the dealers end. Now the dealers say that I had to wait for another month.

helo sir
my name is brijesh chahal & i give u 4-5 time complain i have a royel enfied in this motorcycle many problem. 1 liter only 20 k.m , some part not working when i purchase my bike runing time very hot & vice are change some time missing gear on runing time and service center not give me any response soo plz u help me & check bullet by good eng.
model:-2008
eng. no.-8bf772651M
my email id :[protected]@yahoo.co.in
ph no:-[protected]

Hi. I have booked an Electra on 30 December 2010 and was assured that it will be delivered by February 2011. But yesterday when I have approached the showroom to know the status of the bike they were unable to give me a proper response. They did not know where the bike is or when it will be delivered.

Me and my 3 other friends have booked 4 Royal Enfield bikes - 2 Electra and 2 CLassic 500 respectively and we expect a confirm date of delivery atleast.

The Sales at Bandra (w), Mumbai dealer is very poor as they do not respond to the customers requirement or they are unable to help the customer know the date of delivery of the motorcycle.

Kindly look into the matter and help me and my friends to get their delivery or the date of the delivery known to us.
My email. [protected]@gmail.com. Thanking you in advance.

Sir,
I own a royal enfield classic 350 cc reg. no TN 75 D 6566. Chassis no me3u3s5coan043172, engine no u3s5coan043172. Purchased on 16/12/10.from Chandra motors, nagercoil. Tamil nadu kanyakumari district. From the date of delivery there is an oil leak in engine which has not stopped yet. I have asked Chandra motors about this problem they are not giving any response.i purchased this bike for my daily purpose of my business , now I am getting struggled with this problem.i have given 1,15,000Rs to take this bike but I was not satisfied with the reception and response of Chandra motors they are just listening to sell the vehicle . but not giving satisfactory service to genuine customer s . so please take necessary action against Chandra motors , otherwise we will be ina situation to take action against Chandra motors, and Royal enfield.

THANKING YOU.


Yours faithfully
( M.Ganesh kumar)
( mob; no; [protected])

i purchased royal enfield , thunderbird , twins spark bike from chaudhary agency in darbhana on jul 2009.
later on i came to know from other agency and internet that they charged 25000 Rs morefrom the company price.
with in three months of buying self starter of the bike broke down , and bike was in warranty period . but the agency owner charged 3000 Rs for that and when i asked for warranty he told company is not sending any spares if it is broke down .
the agency is charging[protected] Rs for normal servicing , whichis done by other enfiels agency in 700 Rs only.

sir,
i had booked a royal enfield thunder bird from royal enfield showroom nerul on 19th sept 2009,and after 1year period my silencer has got hole in its rear part,which is really disgusting,as it cannot be excepted from a royal enfield bullet.

hi i am useing thanderbird past 2 years. I seen white smoke coming out of my thanderbird. Initially the problem was small. Only during the start of the machine Smoke was coming. Then after some days The smoke started coming while riding also. The oil was reducing fast and I have changed oil 3 times in 2 months. Now white smoke is coming like it comes from the vehicle that is used for killing Mosquito in streets.i chance piston ring also but problem is same,,, plz help me

hi my mane is brijesh chahal i have a problem in my bullet electra royal enfield if 10 k.m runing tham it was sooo more hot & voice are chance.4 time service in panipat & karnal but problem not solve
model:- 2008-electra5s
en.-8bf772651m
ph:-[protected]
email:[protected]@yahoo.co.in

I have purchased a black Bullet electra 350 through Canteen in sep 09. It feel weird to say but my bike gives an average of 20-23 km/ltr. Even after more than a year it doesnt improves. i hv got it checked from authorised dealers and got it checked for servicing. they promised me that milege wll improve over a period. but its sorry to say that it has not. I have not other issues from my bike. In fact i love my bike and enjoy its ride. but that poor milege is not acceptable. i just wish it raise the bar to atleast 30km/ltr. i dont xpect nything more that that. Please help me out.
maker's name: m/s Eichtor ltd
type of body: SWP
no of cylender: One
chasis and engine no: 806488

Yesterday on 30th November 2010, I took delivery of my RE Electra (Black). I had waited for more than FOUR months (128 days to be exact) for my bullet to come into my hands. I had booked the bullet at RE Brand Store at Jayanagar 9th block, Bangalore. The bullet was very smooth. I took it for a ride that day evening. One my way it started showing problems. The bike started to turn off at the middle of the road, in between my ride. It was like some problem with the fuel line. This happened all the way till I reached my destination. Then, when I parked my bullet on road side, I noticed that the brake light is glowing, even though no brake was applied. I checked the rear brake by pressing it. It was not retracting completely, which resulted in the brake light problem. When I pressed the rear brake pedal harder, it bent and shifted to one side. I was no longer able to apply the rear brakes. I was surprised to find out that an RE bullet is so much delicate.

Next day morning, ie, today (1st December 2010), I took my bullet back to the showroom. Regarding the fuel line problem, the guys there checked the vehicle and told me that the fuel pipe is bent and he corrected it. Said that it was a mistake done by the assembling team. I was again surprised to see that these guys deliver me the bullet without checking. And regarding the brake pedal, one guy there, Mr. Amith, told me that such a thing wont happen to the brake pedal unless you meet with an accident. He was not in a mood to believe me. I am a customer who bought a bike from him and he was not acting friendly to me. He just wanted to put the blame on me. He told me to take the vehicle to the nearby service center. One guy there corrected the pedal by just pushing with his hands. I told him that if you can bend it with your hand, then it will surely bend if I go for a sudden brake. Later, they checked and said that there is some problem with the brake pedal and they will correct it. Now I am waiting for the vehicle again desperately. I had to take leave from Office just for RE peoples mistake.

I didn't expect this from Royal Enfield. Withing 3 hours of delivery of the vehicle, it started to show problems. Also I am totally disappointed with RE peoples attitude towards their Customer. These guys get their salary paid because there are Customers like me. Please take necessary action to give a new bike or return my money back.

HI HV PURCHSED ROYAL ENFIELD LAST YEAR & IT'S TCI FUSED IN JUST 1 YR. I AM SURPRICED AFTER SEPNDING 1 LACK ON IT. TCI QUALITY IS NOT LIEK A GOODONE. AFTER REPLACINGING IT, I ASKED IT'S WARNTY ABOUT TCI. DEALER TOLD ME GAURNTEE IS ONLY THAT IT IS ORGINAL....

IS IT A CORRECT STATEMENT OF ANY ELECTRIC PART OF AUTOMOBILE?

I've booked a Royal Enfield Electra, colour - Magic Black with normal company supplied accessories - "A VERY AUTHENTIC BULLET".

Booking Date - 20/10/ 2010
Booking amt - INR 500
Authorized Dealer Royal Enfield: 131/1, Tamanna Automobiles, Patel Nagar, Meerut City

My father located in my home town gave the initial booking amount. Post which the dealer guys repeatedly called him up for additional confirmation amount.
He made an additional payment of confirmation amount of INR 30,000 (cash) on 31st Oct 2010 to get an delivery for today (4th Nov 2010) which they agreed upon verbally.

Today when we called them for delivery time they asked us to take the delivery around 7:00 pm. Post this call they called my father and said they don't have a normal company made bullet. What they offered is a modified version with local 'Prado' alloy wheels, a modified seat, some local silencer, on which we asked for a normal Elfield Electra.

When I went to take the delivery they denied to supply me the normal bullet and forced me to take a modified bullet from them with an extra cost of nearly about INR 10,000. When I asked them to provide me a normal bullet they said that company has sent this kind of modified vehicle so they can't provide me a normal bullet.

Because of this I was left with no option rather to cancel the booking.

It had been a dream for me to purchase my own Royal Enfield, and after going through the process and the waiting period my family and me are waiting for the delivery.

You being on the marketing side of Royal Enfield, is the best person to understand the passion and feeling associated with Royal Enfield.

it had been difficult for me but after the kind of treatment and false commitment from the dealer, I was left with no option rather to cancel my bookings.

Some similar kind of things happened with one of my acquaintance, he supplied him with local parts in a new bullet.

Dear Sir,

I took my thunderbird bike on 06 Feb 2009 from Lamba Enterprises (P) Ltd and I am defence serving personnel in army. My payment was due on 05 Aug 2010. My due of Jul was also overlapsed due to insufficient of money in the bank, but I requested the bank and paid the same to the Cash Collector (Due Collector) vide Receipt No 21247642. I also requested him to collect the next month's installment by cash, because there will be no bank transactions. , I contacted one Mr. Nitin Trivedi, Delhi Zone (Loc of Mr. Nitin Trivedi is not clear, I got it from the legal notice) also regarding this for five or six times but I didnt get any revert. I requested to him to send anyone to collect the cash (i.e payment of Aug) but none came to me or tried to contact me. Whenever I contacted Mr. Nitin Trivedi, he was busy and also told he will ring back me. But now I couldnt find his contact number or the legal notice. So I am mental depressed that I had already made all my payments on due date, expect last one month. There is no any problem for last payment because I had already paid Rs. 1,13,000.00 (One Lakh Thirteen Thousand approx). There is no any fault from my side. Hence, I request you to provide me Mr. Nitin Trivedi cotact number or give clue or justice how to settle the payment at the earliest please. Waiting for your reply.

Thanking You,
With regards

Robin P