Royal Enfield Complaints & Reviews

Dear Sir,
This is very painful to submit my complain against the best motorcycle manufacturer in India that I have purchased a Royal Enfield, Electra on 31st, March 2012 from Maindola Royal Enfield, Aligarh, U.P.. I reached the service center for the first service on exact run of 500 km but the service center expressed sorry for the shortage of engine oil and now my motorcycle has completed 620 km unserviced due to the shortage of engine oil at the service center at Aligarh, U.P.
I am still waiting for the genuine engine oil supply, now I am unable to ride my motorcycle as it may be harmful for the engine to run it without service.
Sir you are very kindly requested to avail the genuine engine oil at the service center so that I could get my motorcycle serviced in time,
thanks
navin chandel, Aligarh, U.P.
mail: [protected]@yahoo.com

I booked a Royal enfield thunderbird (black) on 12th september 2011 at southern motors, thousand lights, chennai. They told me it will take 5-6 months for delivery. At last they called me on March 17th 2012 to the pay the cash on 19th march,2012. They called on a saturday afternoon and told me that if I dont pay before the stipulated date I will never get the vehicle in that slot. As i couldnt raedy the big amount of cash involved i opted for the next slot which they told will be on 15th september 2012. But they havent initmated me about it till now. I cannot see what these people are trying to achieve. Please help me in this regard.

Paul Mathew
Chennai

I have booked my Royal Enfield 350cc on 4August2011. they said I'll get in March2012. I waited till then. When I approached the dealer he said lot has not arrived. Its April now. Its been 9months now. What is committment of your dealers. Can't you deliver the bike in 9 months. It is 10th month now. suggest what next has to be done. my email id is [protected]@rediffmail.com. Revert back asap

Regards

`hello i m joginder Singh.i bought a royal enfield on 23.4.2011.after six month i found that in bike some problem in race .missing problem.bike is not taking speed.after 60 bike giving missing.thats very embarrassing for me.so pls solve it as soon as possible.bike chassie number ME3U3K5C0BC057546.. engine number u3k5c0bc057546.and my contact number [protected],,

I had booked for The royal enfield bullet classic 350 on 15th december 2011 at Marikar(motors) ltd Marikar building Trivandrum. Even-though the tentative date of delivery was with in 6 months of booking, after three month on a personal talk they advised to bring a recomentation letter from any MLA and pay full amount in advance so that they could deliver the bullet after 20 days of payment. Based on thi I did the both things on 21 february2012. They assure the delivery by 15th of march. As I was to exchange my herohonda for the same I reached there on 14th and they asked me to wait till 17th of march. Again on 16th march they gave me a last date of 23rd march by one Mr Sivadas staff marikkar. But on 22ne when I reached there they was not in the possition to tell me the correct date of delivery. I and another person who had the same experience demaded to meet the manager. Mr Lekshman who introduced us as the manager assured me to deliver the bullet on 27th march and the other person told him to delver by 30th March. The manager gave us his mobile number which was [protected]. On 26th when I reached at Marikar again I was insulted. I was made waiting there from 11.50am to 2.30 pm for meeting the manager but can't met. Whenever I try for a call it was either switched off or he never respond the call.Till today they are not ready to tell me the actual date of delivery. I think it is very pathetic situation for the agent and the company.
Please do favour.
Minish
Phone: [protected]

I am proud owner of Royal enefield electra m/cycle 350 cc model 2010 october.One month before i went to Cashmir Auto sales , Authorised service and showroom of bullet in Pathankot , Punjab , for checking Disc brake of my bullet and there they told me that they have to clean the disc pads , i said ok,,,,,during opening of disc pad they used some wrong tool which resulted in damaging nut bolt of disc machinery...........Nut bolt of my disc becomes free and now disc brake is not working when i ask them to give me new nut bolt they told me that right now they dont have the nut bolt so you have to come after some days as you can run your bike in normal speed and this will not effect on your bike riding as its just a disc pad problem ,,,,,,,,,,,,,,,,,After one month on today dated 31st march 2012 i went to their showroom Cashmir autosales,,,, there i ask for New nut bolt which they damaged earlier then there reply is that nut bolt will cost Rupees 500/- to me for repair it and they also told me that they have to drill that nut bolt from outside private welding service station which will cost rupees 150 / extra to me,,,,,,,when i said why i pay for this as it's your workers fault they said its normal that during some checking nut can damage and customer has to pay for this , and their way of talking is also very poor ..........then i pay rs 150/-for drill and said that i dnt want other repair to done from your service station and i will repair from some another service station so please give me new nut of disc brake,,,,,,,,,,,,then they give me new nut for Rs 100/- which is very shocking for me that a simple nut which i think must not cost above Rupees 20 - 30 rupees and they charged 100 Rupees from me.....................when i ask for Bill reciept they told me that today is 31st march and they will not give reciept as they have to close the accounts so please come after 31st march and they will give bill...................



Sir my complaint is that why i Pay for a repair when the fault is entirely of service station which damaged the nut bolt...............and why they charge extra chrarges and dont give me that bill .........

Regards
Ashish Saini
Saingarh ,Pathankot
Punjab
Mob No-[protected]

I have already registered a compliant on my royal enfield bike.description are as follows 1.registration No.DL 13 SL 5502.
2.registered date:[protected]
3.model:electra (red)
4.engine No. U3S5COA117258
SOME PERSON CALL ME REGARDS THIS COMPLIANT AND SAY THAT .YOU CAN DROP YOUR BIKE AT SERVICE CENTRE .AND THEY WILL SOLVE YOUR PROBLEM . BUT THEY WILL INCREASE MY PROBLEM THEY WOULD NOT GIVE MY BIKE RETURN .I WILL GIVE MY BIKE AT SERVICE CENTRE AT 20/03/2012, WITH JOB CARD REFERENCE nO. 791 . NOW I TOTALY FEDUP WITH ROYAL ENFEIL BECAUSE THEY CANNOT RETURN BACK MY BIKE EVEN GIVE MY THREATEN THAT IF YOU COMPLIANT SOMEWERE WE CAN DISTURB YOUR FOR FUTURE AND YOU WILL NEWER USE AFTER WARRANTY BECAUSE WE CAN DO SOME THAT IN YUOR BIKE THAN AFTER YOU WILL DISTURB FOR FUTURE USE.
NOW I DONT WANT THIS BIKE IF THEY DO SUCH THAT THING AND I THINK THIS SITE IS NOTHING BECAUSE THEY TREAT ME AS NOTHING SO I WANT SOLUTION WERE I GO FOR MY COMPLIANT


THANKS
REGARDS
DALIP SINGH
[protected]
[protected]
[protected]@gmail.com

good morning,
sir/madam,
i had booked a classic 350 on 7/july/11, frm bandra west dealer .
he promised me that he will delivered my bike in 8/10 mths......
but sorry to say he is making it delay day by day??????????????????
but my friend booked the bike on next day(8/july/12)classic 350
has already got his bike on mid week of feb..................
when i went their the dealer told me that i will get by end of march
but not a respone has been done??????????????
pls try to help me for that.........................
with regards,
rahul naik
[protected]

i have purchase a royal enfield bike (description) model electra REG.DT.. 30/01/2012 / CH.No.ME3US5C0CA117258 AND E No.U3S5COCA117258....
FROM ASCO patparganj delhi royal enfield dealer. i think they will assemblies some old bike and than sale to me because everytime bike will goes to there service centre for complaint ........ complaints are as follows 1.rear wheel not align it makes bubling when ever i drive 2.two times corpourator of my bike has been replased .3 when i purchased the bike .i have found a dot on head of my bike and same day i will compliant to dealer .then they say we will replaced it within 15days but were not replaced it and paint it with other different colour .when i told that this colour doesnot match with colour they will say again we replace on first service and my first service is done but they were not replaced the same.

so i request you to make some strict action with this dealer and give me some solution about my problems

It’s been more than 10 months, I booked my RE Classic 350 CC bullet, till date the RE showroom guys have not even bothered to neither deliver the vehicle nor call me and update the status.

I have been following up with the showroom in-charge from the completion of 8th Month, as I was told that the vehicle waiting period is 8 months from the date of booking.
Now its 10th Month and there is no sign of delivery of my bike.

Booking Date : 07/05/2011
Show room located at Mission Road, Bangalore.

From the blogs, I understand that RE has stopped manufacturing 350CC and focusing on 500 CC, do they consider only 500CC bookies as Human beings?
I also have a doubt on the Showrooms, they are taking extra money from the customers for early delivery and giving out all the bikes that were booked by the customers like me, been waiting for the bikes from past 8 to 10 months.
RE is a great bike, but if the company does this to their customers, I am sure that, people like me who have the dreams of owning a RE bike will surely be betrayed.

Either the company is not aware, what is happening with the so called franchise Showroom (mafias) playing around with customers money or if the company itself is the play maker then it is not fit to be a Customer Oriented Company.

Sir,
i have been using classic 350 for 6 months and done 3 services. But the bike vibrates betweeb 50 and 60km/hr. The connot be ride at 60km/hr,there is the peak vibration. If it covers that particular range, then it goes smooth. The mechanics in the aleppy showroom does not give any solution. They used to say that every bike of this model has this problem. Is that true? An inter national model have this kind of complaint? ..is iam a fool by buying this classic 350...what will i do ? please give me a proper solution..

Respected Sir,
I have purchased a new Royal Enfield- Electra 350 on 4th july 2011, Since I had purchased in this byk there are so many problems arises again and again and again few of them were solved out by the Jaipur Service Center i.e. JMS & Company. In 2nd week after purchasing the bearings of real wheel were broken and replaced by the company after that balancing & alignment were not proper for this they had taken long time but replaced the rear wheel at free of cost and the problem were sorted out, after 3rd service the missing problem arises again they had taken long time but have replaced the Carborator Piston but problem was not sorted out in a proper way, missing problem is not coming now but problem in start during morning was not sorted byk takes half an hour for start in morning which was not taken anyway before also byk fires shots through silencer during running, for this problem I have made around 10-15 rounds of service center in last 1 month but problem is remain there, they takes byk for 1-2 days for work and after that again the problem would be there.
So after all this is my humble request to you that i am very unfortunate for becoming the customer of Royal Enfield please please do something against this problem so that my byk will go on properly, I am very very upset.
Thanking You
Bhuwan Pratap Singh
[protected]
[protected]
3/429, Malviya Nagar,
Sector-3, Jaipur 302017.

Dear Sir,

I have purchased a Royal Enfield Standard 350 from their Blue Mountain Calicut Agencies, Kerala showroom on early this year (Mar 2011).My name Naseer Muhammad.

I am having problems after starting my bike. Many times a sound like metal hitting something in the engine can be heard while running. When I apply back brake hearing some sound. Oil leakage from Bottom of Engine. Headlight pointing not proper (going light left side).Many Time I report to Bullet Service Section now on word complete 3 Service they are not take any solution for this problem. Its very bad service from company .I request you to take a decision for this problem other wise take the bike back to company and give my invested money back.

Please you call me I am waiting for your response
Ph: [protected]
Email:[protected]@gmail.com

Dear Sir
i have purchase royal enfield from KAYS AUTO ROYAL ENFIELD MOTORS LTD IN GUJRANWALA TOWN DELHI show room(Delhi) purchasing date(16/09/2009) bike Engine faulty till date Km 2210 only . When i informed them. They told me it would be repaired.But the problem is not rectifying. For this cause i m unable to do my work. Kindly request to u that plz resolve my problem ASAP .
Regards,
Raju yadav
Mb [protected]
Email –[protected]@gmail.com

i bought classic 500 from Brain Auto mobile about 7 month-es back.bike was deliver to me i take it home after 80 KM it start making some high no-ices (as per their technetion engine is faulty), i take bike to showroom after a long conflict manager changed the bike now again it start giving smoke i take it to showroom they open its engine and fix new ring and pistons to it .now what is the use of purchasing of new bike if i have to repair its engine after 3500 KM what is the use to spend 150000 rs .please take some necessary action against the company

i had booked royal enfield on 15 august 2011
and it was said that it will be delivered withen 3 and half months
but it has been more than 5 and half months and still they are saying more 2 to 3 months
each and every time we go they say it will come withen next 10 days
its been 3 months and i m still waiting for it

i have booked 4 royal enfield classic 350, in tecnic motors royal enfield dealer in Bangalore but they say no vehical as come 4rm company.no stock, but why they take bookings from customer & booking money if they are not able to fullfill the requirement. t think they are making hipe in the city and creating demond. so kindly respond..
Thank you & regards

I booked a Royal Enfield Standard 350 CC bike by paying a cash advance of Rs 1000/-.booking date-20 May 2011.
The dealer DHONE AUTOMOBILES promised me a waiting period of 6/7 months.
After 8 months from booking date I am wating for delivery.

Can someone help me please

dear sir,
royal enfield eicher motors pvt ltd were delay in delivering the classic 500. I booked before 4 months , they told me january first week bike will handover tome but they didnt do.after this last date was the 2nd week of january 2012. but it was not delivered today the price hike between Rs.5000 extra on it this is not acceptable so pls take action .



fahasin khader
booking date 6-8-2011
eicher motors pvt ltd
edappally cochin
kerala

Receipt no.001


Hi Sir,

I Abdul Samad Malik hereby to inform you that the dealer called Royal Enfield synergy auto inc. near Hotel peninsula ghatkopar andheri link road sakinaka andheri(east), Mumbai- 400072 had promised me by taking advance of rupees FIFTY THOUSAND Cheque no.766065 dated 13/09/11 towards payment against classic desert storm that he will give me the bike within one month time as i am given the down payment of fifty thousand as it passed four month i haven't received the bike yet and dealer keep on making an excuse that you will receive the bike with in 1 or 2 days since passed 3 month as bike rates are rising up and also, he promise me that he will open the show room near address as above shortly but until now he had not even opened the showroom and this thing really bothering me.

So, i am logging a complain against RoyalEnfield that we are business people we do not have much time for this crap going to the dealers again and again and asking for the bike. so kindly take some action against the dealer or i will take this matter to the court

Kindly look into the matter and do the needful and Kindly revert at your earliest.


Thanking you in anticipation,

Yours Sincerely,
ABDUL SAMAD MALIK




Contact No. [protected] / [protected] / [protected]