RoyalOak Furniture Complaints & Reviews

Please read mail trail as the company has not only delivered a defective product twice, but now wants me to pay for repairs. Upon repeated calls ([protected])and whatsapp messages ([protected]) - no one responds.

On Wed, Jul 21, 2021 at 1:39 PM Customercare wrote:
Dear Customer,

As checked with our service team your concern comes under paid service since its usage damage and it cannot be repaired under warranty basis.

We shall advise you the cost of repair.

Thanks & Regards

Royaloak Customer care​

Sent: Wednesday, July 21, 2021 12:33 PM
To: Customercare
Subject: Repeated product issue

Date: Mon, Jul 19, 2021 at 10:42 PM
Subject: Fwd: Product issue
To:

Hi,
This piece was repaired a few days ago and it turns out that this too is breaking up. Please find attached pictures of the back rest almost going to break again!?

Very very disappointed with the product and the after sales service. Instead of replacing the chair, you replaced only the back of rest and the same problem has appeared again! There is a major design fault and I hope you take notice. Not only is it frustrating to keep complaining, I'm surprised that you are not concerned on how dangerous it can be to one's back?

It is only fair that you replace the chair now - with a better and safe design. Please have someone speak to me asap.

Regards
Anju

[protected] Forwarded message[protected]
From: Anju Awal
Date: Fri, 25 Jun 2021, 14:02
Subject: Fwd: Product issue
To:

When can I expect to hear from you? I was told that someone would contact me yesterday!

[protected] Forwarded message[protected]

Date: Fri, Jun 4, 2021 at 12:23 PM
Subject: Fwd: Product issue
To:

[protected] Forwarded message[protected]

Date: Fri, 4 Jun 2021, 12:20
Subject: Product issue
To:

Hi,

I recently bought this product as below. After using it for just about 2 weeks, the chair backrest just broke! I am attaching pictures of the same. I never expected the chair to be of such bad quality.

Also, please be aware that it could have been very dangerous to my back if I had not have caught myself just in time.

Very unhappy and disappointed with the purchase. Kindly address this issue at the earliest. I look forward to hearing from you asap.

Regards
Anju

[protected] Forwarded message[protected]
From:
Date: Tue, 18 May 2021, 13:44
Subject: Your order#60a3772e0920a on https://www.royaloakindia.com is successful.

ROK
Dear Anju Awal,

Thank you for your order from https://www.royaloakindia.com

For your convenience, we have included a copy of your order below. The charge will appear on your credit card / Account Statement as 'ROYALOAK INCORPORATION PRIVATE LIMITED'

Order# CCAvenue Reference # Order Date

60a3772e0920a [protected] 18/05/2021 13:44:38

Billing Details

Net Payable: INR 9990.00

CUSTOMER CARE
http://www.royaloakindia.com
Email :[protected]@royaloakindia.comu asap.

Order # ROY00114878 placed via online on June 25th, expected delivery date was July 7. Till now there is no proper response from anyone in Royaloak. Visited shop as well, there are saying they are not responsible for online orders and customer care doesn’t even bother to give a call. God only knows what the heck is wrong with these guys, never buy from Royaloak, pure cheaters.

Ordered a wardrobe online and should say such a lifetime waste of time. Can’t even say poor, it’s worst to the core. Call me [protected]. Even store manager doesn’t bother to take ownership and help.

My Order Number : ROY00118953 and two more orders were delivered on 15th July but haven't been installed yet, inspite of repeated requests. At the time of purchase I got 3 calls during that period, but once the payment is made, there is no one to assist for installation. Never expected such poor customer care and after sales service from such a reputed brand. To add to it your customer care number is permanently busy or maybe non functional. Please get the furniture installed as soon as possible.
Regards
Subhash Ahlawat

Hello Sir, we have placed order for 2 beds. But the features & quality assured in website is different and actual receipt is different

I have placed an order on 10-Jul'2021, the amount was deducted & order was not placed, I am not able to connect anyone on customer care no. provided on their website

We orderd 3 products with this order .
after many followups and calls as of now recieved 2 orders(dining table and sofaset)

3 months over still the cot is not delivered.
we have done online payment with our credit card and paid 3 months intrest too but the item not delivered more over no response when we send mail .

when we call not even picking the call, when we whats up to the person who initially reached us at the time order placing, not even getting any reply

not expected this much unprofessional service and response from Royloak.

we have our own work and inaddtion to that mental stress by paying our money to you .

Bought on 14th Feb 2021 from Viveks vadapalani show room, Order Number -[protected] and got repaired on 1st July 2021. I have called several times the customer service executive of BERLYN OAK team person - Saravanan - [protected] and Asif regional manger[protected]. Following up for last two weeks. Not even picking up the call. Request to repair this chair as it not crossed 4 months of life.

I have purchased a single cot online and the product was suppose to deliver by 7th July. I have been trying to connect to customer for more than a week and not able to connect. nearest store doesn’t care about my request since it was purchased online.. All phones lines are switched off and no one is responding… Pathetic company, website broken, no customer care, nearest store agents. phone switched off all the time.

My order ID is ROY0099389. I have placed order online on April 9th 2021. The delivery date was postponed by the company multiple times but product was never delivered. On June 19 the 2021, requested for refund and shared my account details as per their email. As per their communication the amount should be rufunded within 15 days but still not returned. The customer care numbers are not responding. For email, the response is we will get back to you. But they never responded or called back.

I have ordered a office chair on July 6th. Since then no update on my order. Order Number ROY00117217. Please help deliver this order or refund my money

I purchased recliner 2 + 3 sofa in January 2021. Its only 6 months old. Its skin has already started peeling. I was promised a genuine leather sofa. Even a good quality letherite cannot peel in such a short span. I feel really cheated. 2 nappies sofa 1s beige came along with it. One leg of the sofa is already broken. It is made of some cheap quality wood. There are no children in the house. Furnitures are hardly used. How a so called reputed ROYALOAK can cheat people like this. Even after repeated call no help from your sales team. Mostly they don't pick the call. My customer code is RMS318564. I am JYOTHI E T. Payment date 16.1.21. Customer Ref no. 1122. Branch . MSR.
I want an immediate replacement of furniture or refund of money. Else I will be forced to take legal action against the company. Get back to me immediately and sought out the matters

There is a crack in the sofa that is identified post installation on the left hand side.

Either replace the left hand or replace the entire sofa.

My contact number is: [protected]

Order no: SQ[protected]
Date: 7/2/2021
Store: BNS

I have purchased queen size bed. ID: ROY0039340. After few weeks o[censored]se it started making horrible noise and the finishing of the product is utterly bad. So far many times i have tried contacting the customer support but not getting any response. The product looks like they have made bed using waste out of materials and waste of money. I want immediate response for my issue. If not will take action against the company.

I ordered a bed from royaloakindia website on 15th June, there is no update on the order and no one is repsonding from royaloak customer care.

I ordered bed from royaloak website on 15th June. My order wqs supposed to be delivered on 29th June. Till today there is no update on the order dispatch or any details.

I had booked order vide no.ROY00111781 on June 12 product was not delivered. Informed me no delivery to my location. I request for refund but till date amount was not credited to my account. I contacted customer care they said amount will be credited on 07082021 but not credited till date please refund the amount immediately

1) Repeatedly i asked for refund but no luck from Royaloak. Royaloak told me no refundable policy available. AFTER few days somebody asked to share the cancellation request with cancel cheque but after that no update on refund.I am Struggling from 27th April to till today on this matter. Attached all email communications with Royaloak.
Order No# SQ[protected]
2) After 4months wait I got the product which was not what I had selected at the Royaloak Electronic city Bangalore showroom. The color of that product is 70% different.
2) I found the size(of the Dining table) is also not accurate to what I have selected. Why is the Royaloak team given this type of false and fake commitment?
3) Dining table weight is less and Royaloak Logo is not available.
4) I have wasted my costly time on follow up on this item to deliver but still did not receive the proper solution yet, need compensation on this as well.
My contact number: [protected]

My Order No. is ROY00103121. We had ordered an office chair on 7th May 2021 & we have not recieved the chair yet. We have tried to reach out every no. of Royal Oak available on internet but unfortunately we are unable to reach. We contacted Mysore Road (Bangalore) showroom for help, but they denied saying it is an online order & they can't help. There is no option to cancel the order too. Our family has bought so many furnitures from Royal Oak showroom & we hadn't faced such a problem as we have faced now by ordering online.

I have received defective sofa set delivery. Very Bad experience no response for my complaint, No reply for complaint raised till date. Store Manager is very careless in attending customer complaints.
I have paid 1.7 lakhs for Sofa set Dining Table and Coffee Table.
But no satisfaction.