RoyalOak Furniture Complaints & Reviews

Bought on 14th Feb 2021 from Viveks vadapalani show room, Order Number -[protected] and got repaired on 1st July 2021. I have called several times the customer service executive of BERLYN OAK team person - Saravanan - [protected] and Asif regional manger[protected]. Following up for last two weeks. Not even picking up the call. Request to repair this chair as it not crossed 4 months of life....

I have purchased a single cot online and the product was suppose to deliver by 7th July. I have been trying to connect to customer for more than a week and not able to connect. nearest store doesn’t care about my request since it was purchased online.. All phones lines are switched off and no one is responding… Pathetic company, website broken, no customer care, nearest store agents. phone switched off all the time....

My order ID is ROY0099389. I have placed order online on April 9th 2021. The delivery date was postponed by the company multiple times but product was never delivered. On June 19 the 2021, requested for refund and shared my account details as per their email. As per their communication the amount should be rufunded within 15 days but still not returned. The customer care numbers are not responding. For email, the response is we will get back...

I have ordered a office chair on July 6th. Since then no update on my order. Order Number ROY00117217. Please help deliver this order or refund my money...

I purchased recliner 2 + 3 sofa in January 2021. Its only 6 months old. Its skin has already started peeling. I was promised a genuine leather sofa. Even a good quality letherite cannot peel in such a short span. I feel really cheated. 2 nappies sofa 1s beige came along with it. One leg of the sofa is already broken. It is made of some cheap quality wood. There are no children in the house. Furnitures are hardly used. How a so called reputed...

There is a crack in the sofa that is identified post installation on the left hand side.

Either replace the left hand or replace the entire sofa.

My contact number is: [protected]

Order no: SQ[protected]
Date: 7/2/2021
Store: BNS...

I have purchased queen size bed. ID: ROY0039340. After few weeks o[censored]se it started making horrible noise and the finishing of the product is utterly bad. So far many times i have tried contacting the customer support but not getting any response. The product looks like they have made bed using waste out of materials and waste of money. I want immediate response for my issue. If not will take action against the company....

I ordered a bed from royaloakindia website on 15th June, there is no update on the order and no one is repsonding from royaloak customer care....

I ordered bed from royaloak website on 15th June. My order wqs supposed to be delivered on 29th June. Till today there is no update on the order dispatch or any details....

I had booked order vide no.ROY00111781 on June 12 product was not delivered. Informed me no delivery to my location. I request for refund but till date amount was not credited to my account. I contacted customer care they said amount will be credited on 07082021 but not credited till date please refund the amount immediately...

1) Repeatedly i asked for refund but no luck from Royaloak. Royaloak told me no refundable policy available. AFTER few days somebody asked to share the cancellation request with cancel cheque but after that no update on refund.I am Struggling from 27th April to till today on this matter. Attached all email communications with Royaloak.
Order No# SQ[protected]
2) After 4months wait I got the product which was not what I had...

My Order No. is ROY00103121. We had ordered an office chair on 7th May 2021 & we have not recieved the chair yet. We have tried to reach out every no. of Royal Oak available on internet but unfortunately we are unable to reach. We contacted Mysore Road (Bangalore) showroom for help, but they denied saying it is an online order & they can't help. There is no option to cancel the order too. Our family has bought so many furnitures from Royal...

I have received defective sofa set delivery. Very Bad experience no response for my complaint, No reply for complaint raised till date. Store Manager is very careless in attending customer complaints.
I have paid 1.7 lakhs for Sofa set Dining Table and Coffee Table.
But no satisfaction....

Dear Concerns
Am very sorry to inform you that, I had a very worst experience with Royalock furniture shop which is located in Mysore road Bangalore, one proper response, no proper communication and no commitment .
I have ordered and booked “BOSTON AMERICAN FABRIC SOFA 3S and 2S” Dated on 29/11/2020 and Requested for Delivery on : April 2021 month End .Order #:[protected], we have made the Full payment on the order date...

We have placed online order on April 9th 2021 by paying 43k. Delivery date was postponed multiple times but still not delivered. Refunds request was submitted and shared my bank account details on June 19th and as per the mail the amount should be settled in 15 days but not yet settled. No response for our mails or customer support calls....

I had raised a complaint two months back regarding my computer chair which broke just seven months after purchase. The cost of the chair is Rs.10000 and the most disheartening fact is that we have not recieved any information about repairing it even after contacting the company and support team for the millionth time. I had purchased the chair for my work-related purpose but now struggling to even get hold of a support executive to help us....

Sir I had ordered cot vide order no.ROY00111781 on June 12th 2021.I received a message from [protected] that product cannot be delivered to your location. I said to refund the amount. Again I received message that refund was initiated on June 21 2021 it will be credited to account with in 15 days. Already 15 days completed but amount not refunded to my account

Name: Lokesh Narapureddy,

A/C num: [protected]...

Hi this is shruthi naveen may 17th was my ordered date and I have not recieved the order yet when will I recieve my order its been almost two months I have recently shifted to my new home and facing lot of problems related to furniture we don't have a proper sitting facility at home kindly deliver the product or kindly refund the amount we will purchase it somewhere els pls order number ROY00105299...

I have bought a queen size bed Order Number : ROY00114585
Royaloak Darius Queen Size Engineered Wood Bed with Storage.

I am trying to reach Royal Oak since last 1 week but there has been no update. They have no idea when the bed will be delivered. They have a standard response to the query, seller is not responding. Royal Oak not sure if you have your own stock? I need my product by tomorrow else please refund the money...

Hi I have ordered one dining table and one center table from royal oak on 20th June. Before ordering it from online we have seen the products in their Hosur road store.

We were helped by Praveen raj while placing the order, after reading so many negative review about royal oak i asked him about the service, he assured that we will not face any problem. We felt very good when the products were delivered and installed before...