RoyalOak Furniture Complaints & Reviews

Hi Team,

I purchased the subjected products around 1 month back and received & installed Yesterday and observed that all products are Damaged/used products. Find the attachments for your reference. Kindly check and replace the products, if the new products are not available kindly cancel and refund my amount at the earliest.

Thanks & Regards,
Karthik Reddy M...

We purchase sofaset of 3 seater quantity 1, 2 seater quantity 2, 1 seater quantity 1, but they delivered one set of 2 seater sofa set instead of 2.
After that the Manager of that Branch not giving any response and he is not attending phone also by such attitude your company goodwill will be lost
Please do needful

Regards...

Bed has been delivered 4 days back and i requested to store team and customer care center to arrange for installation. But till now no one has come to install....

Order number -SQ[protected]
We ordered on[protected] till now not received please confirm delivery details...

The revolving chair is leaning too much and we fall from it many times. Please adjust it to the proper position....

My Order ID is [protected], I have raised a complaint on Jul 27th 2021 and still did not resolved. Every time whenever I call customer care, they are saying in 2 days this will be resolved. It's been more than a month and still no resolution.
I would say the customer service is not at all good....

I purchased the item 2 months back . Order ID: ROY00114570.
The table top surface is highly uneven. i am not in a position to place a glass top
Replacement of the table top is required...

Dear Royaloak Team,

This is to inform you that i have booked a leather sofa set of Rs. 150, 000 at your sarjapur store and they confirmed to deliver a box packed piece at the time of booking as i have paid for a new product not a used damaged one.

But i am very much shocked to see that you guys have delivered a used and damaged product at my home today and once i denied taking the delivery they just kept in...

This complaint is about non delivery of online purchased item on Royal Oak Online order number #ROY00122809 . Promised delivery date was by 24th August at max .
Now day by day it is getting extended . Starting from 24th August moving the date to 26th then 27th then 28th then 30th and today someone from customer care responded with 31st.
It is very much disappointment that Company is not cancelling the order and simply delaying...

My order was supposed to be delivered by 15th August and its still hasnt. There is no response on whatsapp and emails, no updates in order tracking as well.

Order# ROY00122877...

Order id #ROY00122757
Items were ordered on 8th Aug.. The expected delivery date was given 22nd August.. Still yet it didn't get delivered.. Customer care is not responding to calls and there has been no update.....

My booked product was delayed, and it’s ok. It’s understandable in this time of pandemic and transport issues.
But there was no proper response from the royaloak store, salem district,
Tamilnadu. My product was booked and it was more than a month, the people from the store did not even picup the call,
I finally contacted the store manager “Samsudeen” and understood why there was no response. He was such an...

Order Number : ROY00122981

Royaloak Edwin Shoe Rack Two Door in Melamine Finish

Ordered the product on 10 August 2021.

Everyday I am getting different reponse. First, they said stock not available, Then they said the product got damaged while delivery. Then they said it will be cancelled. Now, they are not issuing refund.

Not responding to my calls, email, etc....

Hello,

I was purchased cot in Royaloak Banaswadi on March 21st 2020. but our Gvt Announced Lock down after next day. so Store opened in July month. I asked to cancel delivery but they didn't cancel and not delivered. I requested many times through mail, physically and customer care. still I didn't receive product or money...

I purchased Dining table set of RoyalOak in February 2020 and now the chair condition in this set is worsened. Chairs are getting broken one by one.. One of family member was injured because of the same as the legs got broken. Kindly send your Carpenter asap to fix the same....

I have been cheated by your brand till now after a follow up of 20 days i did not receive my order...

My wife who is 6-month pregnant was having breakfast in the morning and suddenly the chair broke and she falls down.
Lucking no harm to baby.
And Dining table is under warranty.
The technician has visited today and after confirmation with his supervisor/manager, he said that it is a usage issue and I have to pay for this.

For such serious issue which may lead to loss of life still company asking for money...

We have purchased 1 No. Zack Computer chair from your showroom located at Mylai Balaji Nagar, Pallikaranai, Chennai on 15th Aug, 2021
(Ref Order No: SQ[protected] value being Rs.2990/-.

At the time of purchase we were informed by your executives that the same will be installed at our residence positively the next day. But regret to inform you that no technician has turned up so far despite our repeated follow-up...

I have purchased at navy study table with chair (SD416) on 7th Aug'21.
The installation was done on 10th Aug'21 and Chair back rest joint open on 13th Aug'21. My son is used the product only 3 day and product was failed in normal used. Is this product quality supplied by Royaloak?

I complaint to Royaloak dealer but he is denied to attend under warranty.
Please collect the chair from my house because i want not...

We made a purchase of a sofa set (1 THREE SEATER and 1 TWO SEATER) and a tv cabinet, the order delivery delayed by more than two weeks and finally on july 26 2021 we were told to expect delivery by evening 4-6pm, but the delivery van came by approx 10.30-11.00pm in rain and they delivered the two products a total of three articles (tv cabinet pending assembly) we were told that the service team would visit us the following day for the assembly,...