RoyalOak Furniture Complaints & Reviews

Its been weeks since I have been following up with the customer care of Royaloak for the refund of the RoyaloakHomez Valka Study Desk with drawer that I purchased via order number 606580fde998 for Rs.14, 990/- on 1st of April 2021.

The table was found to not be as advertised on their website. I was told they would refund the amount and it was organised to be picked up.

Its now been almost 2 months. All documents have been sent to them by whatsapp as well as email. There is not even the courtesy to respond to any of my communication and to advise me when the amount due to me will be refunded.

ROY0099610. Getting no proper response from customer service. Was shipped a defective product. Raised issue immediately and was told replacement will be done. It has been 2 months now, every time I reach out they say it will be done but never say when. Now are not responding either. There's no way to talk to someone on the phone directly for e-commerce purchases. Pathetic.

I have placed my order ROY00110014 on 4th June and still there is no update, I have contacted customer care everyday and still there is no response. Such a pathetic service, I don't need your product anymore, please cancel my order immediately and refund my money.

I have ordered on 26th may, they supposed to deliver by 9th June. But till now its not delivered and No status on delivery yet.
Custmer care is useless. they either not revieve your call after your first call. and the whatsapp facility is waste too.. no respose from there as well. I am thinking to coplain in consumer court.

I paid the full amount, but the product was not delivered yet.i called customer care daily but they don't have any information . pls help.Order Id ROY00110427

I am have palace order on 02/06/2021 and order id is ROY00109374 .Scheduled for delivery on 17/06/2021.Not yet delivered and No response either. all number and switch off or no one pick up. I have made several mails and calls still no response.

Kindly let us know the order details

I would like to start with royal oak has Pathetic customer support, litterally you will feel menatally tortured.

Placed order on[protected], One six seater dining table, One king sizebed, one king size mattress and on offer with study table.
on[protected] received products DIning table and king size bed along with matress installation done on[protected] on[protected] identified one chair is broken in side.
Getting sqsueaky noise from mattress spring.
Have not received the study table yet.

There customer care number is least bothred about customers problem very rarely you will get response as we will look into it after that there will be no more processing.

ROY00110961 order placed on 09/06/2021 .Scheduled for delivery on 16/06/2021.Not yet delivered .

No response either...I have made several mails and calls still no response.

Stich on the side platform of recliner has come out

Sir,
Number of times I mailed Royaloak team and number of times I contacted them through whatsapp and telephonic conversation but there is no response. Otherwise not picking the phone. Already confirmed from their team on 12 May 21 before booking the order. They told me that the product will be delivered by 16 May 21. Once item booked, 1st date showed me 18 May 21 once date lapsed then shown 24 May 21 by their web app. taking very careless. I am already informed I will not be available in station for some time. Almost one month gone, just they are passing time. I was expected and faith in this company and planned to order number of chairs and tables and furniture for my office. This taught me good lesson. They are not canceling my order or not delivering my purchased product...

This company sold me a fake leather sofa and is not responding to my email of complaint. This company is selling 100% fake products

Brought Dining table at royal oak electronic city store on 12th April 2021 [ Ashoka wooden dining chair -6 and Ashoka wooden dining table 6s - 1). It was promised that this will be delivered to me on May 1st week. I am writing this complaint on July 14 and till this day I have not got my product. There is no communication. Customer care team are not replying to email, ETC store not responding. This is just plain fraud in daylight.
Customer care / ETC store does not reply nor they cancel the order.
Name and address of the store :
Royaloak Furniture Electronic City, # 39/3, Opp - D Mart, Bangalore Hosur Highway, Electronic City, Bengaluru, Karnataka 560100

Order number : SQ[protected]
Amount Paid: 42500
Date of Purchase: [protected]

On 28th May 21, We made online order of Royaloak Nario Boss Table - 1.8M with full online payment done. It was showing the delivery date of 12th Jun 2021. Other order details are as following.

ROY No: ROY00108056
Order Date:[protected]:14:52
Order Amount: 19990.00
Expected Delivery Date:[protected]
Order Status: Order Received
Product Code: OF[protected].8
Product Name: Royaloak Nario Boss Table - 1.8M in Melamine Finish
Product Quantity: 1
Delivery Date:[protected]

From the day1 order has remained in Received status and all attempts to contact the company have not worked. At call center we have been promised many times that someone will call today but no luck. On whatsapp also its just empty words.

Meanwhile its already very late and i have to spend money on buying the same item again.

It looks like I have wasted money also, not got the item also and now i have to waste so much time going thru this painful experience.

I have purchased multiple items in order ROY00107818, ROY00107819

1. Royaloak Texas American Wooden king size bed
I have ordered for a King size bed and I have received a queen size bed, I have sent a message on you chat support sa there was no response I have called the sales agent whom I spoke to during my sales and he has connected me to a warehouse manager who accepted the mistake and promised me for an exchange. it has been almost 10 days no and no update on this

2. Royaloak Super soft Three Seater Sofa Cum Bed in Brown
I have received the sofa cum on 9th June, as per your rules the installation person will come in 3 days, but still now no one has come

3. I am yet to recieve 2 seater sofa I have place order 20 days back and I have to recieve this by June 12th, still no update on this.

4. I am yet to get one study table and a free study table as part of the offer. no update on this

The sales person(Wasim) is not responding to my messages and calls

No responce on the whatsapp number that Royaloak has provided for chat support

No responce to my email

I have tried calling customer care number and there is no responce from them

I am trying to reach them through all above means and no responce from them at all

I purchased a dining table with 4 chairs through the Royal oak online site. It was delivered on 23rd April. On May 25th we noticed a crack in the chair. Which starts increasing day by day. Never expected a low quality from Royal Oak. Expecting good customer service at least with a replacement as the product is in the guaranteed time frame.

Raised complaints through WhatsApp and email.

I had placed the order for a dinning table #ROY00104622: Rs85k on May15th. It was supposed to be delivered by 28th May, I didn’t receive it on 28th so when I contacted the customer care, after multiple calls it was informed that the product will be delivered by 5th June, today it’s 12th June and the product is not delivered and nobody from Royal Oak are picking our calls and not responding to messages/emails. I have seen hundreds of such complaints online on Royal Oak. This looks like some online scam/fraud. Is This has to be reported to cyber crime department ?

I ordered L corner sofa on April 25 th . Still they are not sending the product. Atleast they are not lifting my phone. Please take action against them. Thank you.

I have received an incorrect invoice and I have been asking Royal oaks to resend me corrected invoice for more than a month now and I have not received it till date.
I am not really sure why it's taking such a long time just to send me corrected invoice.

WORST CUSTOMER CARE

Order id 60b4fa8c0b9ac

order palced on 31.05.21 and delivery date is 08.06.21 but still i didn't received any update about my status also your hopeless site is not even working to track the order status as it is showing 402 page not found. i know this is a fraud online scam. huge scam. i will file suit today at any cost and share the copy to you on [protected]@royaloakindia.com, cm, pm, cyber crime and all. get ready to shut your company

regards
sohan

I have placed the order on 2nd June 2021 and suppose to be delivered by 7th June 2021, i am trying to reach out customer care but there is no response from them and there is no proper customer care number also available and not even a single person called on the product delivery. May i know to whom i can reach out. If you people can't deliver the product please cancel the order and refund the money back.