RoyalOak Furniture Complaints & Reviews

I would like to start with royal oak has Pathetic customer support, litterally you will feel menatally tortured.

Placed order on[protected], One six seater dining table, One king sizebed, one king size mattress and on offer with study table.
on[protected] received products DIning table and king size bed along with matress installation done on[protected] on[protected] identified one chair is broken in side.
Getting...

ROY00110961 order placed on 09/06/2021 .Scheduled for delivery on 16/06/2021.Not yet delivered .

No response either...I have made several mails and calls still no response....

Stich on the side platform of recliner has come out...

Sir,
Number of times I mailed Royaloak team and number of times I contacted them through whatsapp and telephonic conversation but there is no response. Otherwise not picking the phone. Already confirmed from their team on 12 May 21 before booking the order. They told me that the product will be delivered by 16 May 21. Once item booked, 1st date showed me 18 May 21 once date lapsed then shown 24 May 21 by their web app. taking very...

This company sold me a fake leather sofa and is not responding to my email of complaint. This company is selling 100% fake products...

Brought Dining table at royal oak electronic city store on 12th April 2021 [ Ashoka wooden dining chair -6 and Ashoka wooden dining table 6s - 1). It was promised that this will be delivered to me on May 1st week. I am writing this complaint on July 14 and till this day I have not got my product. There is no communication. Customer care team are not replying to email, ETC store not responding. This is just plain fraud in daylight.
Customer...

On 28th May 21, We made online order of Royaloak Nario Boss Table - 1.8M with full online payment done. It was showing the delivery date of 12th Jun 2021. Other order details are as following.

ROY No: ROY00108056
Order Date:[protected]:14:52
Order Amount: 19990.00
Expected Delivery Date:[protected]
Order Status: Order Received
Product Code: OF[protected].8
Product Name: Royaloak...

I have purchased multiple items in order ROY00107818, ROY00107819

1. Royaloak Texas American Wooden king size bed
I have ordered for a King size bed and I have received a queen size bed, I have sent a message on you chat support sa there was no response I have called the sales agent whom I spoke to during my sales and he has connected me to a warehouse manager who accepted the mistake and promised me for an exchange....

I purchased a dining table with 4 chairs through the Royal oak online site. It was delivered on 23rd April. On May 25th we noticed a crack in the chair. Which starts increasing day by day. Never expected a low quality from Royal Oak. Expecting good customer service at least with a replacement as the product is in the guaranteed time frame.

Raised complaints through WhatsApp and email....

I had placed the order for a dinning table #ROY00104622: Rs85k on May15th. It was supposed to be delivered by 28th May, I didn’t receive it on 28th so when I contacted the customer care, after multiple calls it was informed that the product will be delivered by 5th June, today it’s 12th June and the product is not delivered and nobody from Royal Oak are picking our calls and not responding to messages/emails. I have seen hundreds of such...

I ordered L corner sofa on April 25 th . Still they are not sending the product. Atleast they are not lifting my phone. Please take action against them. Thank you....

I have received an incorrect invoice and I have been asking Royal oaks to resend me corrected invoice for more than a month now and I have not received it till date.
I am not really sure why it's taking such a long time just to send me corrected invoice.

WORST CUSTOMER CARE...

Order id 60b4fa8c0b9ac

order palced on 31.05.21 and delivery date is 08.06.21 but still i didn't received any update about my status also your hopeless site is not even working to track the order status as it is showing 402 page not found. i know this is a fraud online scam. huge scam. i will file suit today at any cost and share the copy to you on [protected]@royaloakindia.com, cm, pm, cyber crime and all. get ready to shut your...

I have placed the order on 2nd June 2021 and suppose to be delivered by 7th June 2021, i am trying to reach out customer care but there is no response from them and there is no proper customer care number also available and not even a single person called on the product delivery. May i know to whom i can reach out. If you people can't deliver the product please cancel the order and refund the money back....

Hi Team,

I have ordered furniture from the Royal Oak website on 23-March-2021 with order: ROY0097429 and requested for cancellation on the same day as I no longer require the product. My order value is 16490/- INR.

It has been more than 2 months now I haven't received my refund, despite following up on daily basis.

Below are the People whom I have reached out.
Nagma Banu
Sudhabr...

I have purchased a study table from Royaloak:

Order Number : ROY00104193
Total Amount :Rs. 1999
Date/Time :13th May 2021 11:09 PM

They could not deliver it so they called and said that they will refund the amount. They took the account details but are not refunding. Customer care says that it has been refunded but is not even sharing the reference number for the refund....

Delivered damaged product .Poor customer service.please resolve issue on priority basis

Mobile no:[protected]...

Hi Sir

I have ordered Dining Table in Royal Oak Furniture, Pallikarani on[protected].

Order Id :Order Id : [protected]

Royal Oak Address

Address: #10, mylai Balaiji nagar, Velachery Rd, Pallikaranai, Chennai, Tamil Nadu 600100

After reaching many times, getting different answers, not getting any solution.

Regards

Raja...

Hi,

I have ordered Dining Table on 15th Aug 2020, The dining table is not delivered and money also not Refunded. .

Its been more than one year the guys are not answering the phone calls not replying to the mails .

Please help to get the money back....

I had booked an Aster Dresser vide Order No:ROY0028166 on 15/01/2020 Price 12340.50/-. It is almost one - half year I have not received the consignment. Either refund my money with interest or deliver the consignment immediately. Consumer court. Is 3.5 km. from my residence....