RoyalOak Furniture Complaints & Reviews

Hai, I am purchase in Royal oak furniture in Chennai Ambattur branch. Order no:SQ[protected], Purchase in 18the April 2021, delivery on[protected], fixing in[protected], Fixing piece in DAMAGE,
complaint in the customer care and showroom not respancepility, 12days I am in mind appcet and tensen. and this property in 30000 rupees, and 2nd property sofa set in not in purchase interest, 2nd property in 168000 rupees, order no: SQ[protected],...

Purchase date 24/2/2021; red no[protected]
Bought re liner sofa set but while simple usage after just 2 months one recliner system damaged, I complained even after 20 days company not resolving under guaretee or paid servicing they demand advance for spare part and not resolving.
I need immediate repair and replacement...

We placed an order for a dinning table with royal Oak Online on 10th April. One Ms Ranjeetha assisted us till we paid for it. After that she blocked our calls. Their other online helplines are useless as you only get automated responses. With much difficulty we managed to get another contact and they keep making false promises. Royal Oak is a fraud company and they are out to cheat unsuspecting customers of their hard earned money. only option...

I tried ordering sofa set from royaloak's official website on 4th May 2021, I paid the bill amount using Paytm UPI, Money has been deducted from my account but the order has not been placed despite order number getting generated, i have tried reaching out to the customer care innumerable times and the call gets disconnected everytime.

The whatsapp number provided is absolutely useless as they don't respond to queries, I have...

I have paid Rs. 54676 on 19th Apr 2021 to buy teak wood cot and fabric sofa. My order nos. ROY00100700 and ROY00100701. Next day i tried to cancel after reading getting transfer from. No option to cancel the order in that website. I mailed customer care and I got a response that order can not be cancelled. I tried to call customer care no more than 20 times but recorded voice message says our executives are busy. I need my refund. How a legal...

I have placed my order on 10-April and have been following up with the store(old Madras road) from 15-April everyday, each time I call up they said it will be delivered next day and different people pick up the call, till today 30-April I don't know what's happening to my order, my order ID is sq[protected]. I think everyone is trained to make false promises in this store....

Bunker bed purchased in May 2020 broken. Require immediate repair/ replacement...

Royaloak Geneva Glass 4 Seater Dining Table Set assembled on dated 25.04.2021 after assembling same day chairs found loose from sitting positing and screws came out from the frame of the chairs' base. Thats why it is requested to resolve the problem occured as mentioned....

ROY0099432 order placed on 10/04/2021 .Scheduled for delivery on 25/04/2021.Not yet delivered .
No response either on phone or e mail....

The centre table order through online.
Carpenter came opened the box and found the top plate is damaged. sent numerous emails to the customer care email id. No response till now. Also there is no phone number to talk to, for online orders. I am completely stuck now. RoyalOak completely not even responding. How to get the furniture replaced...

We bought dining table on april 16 from Royal Oak website. They promised delivery on april 20. We tried to contact them, their phone numbers are not working, their are not working...no response from them.
Please do something...
Thanks...

Hi

I have placed an order on 14th april for a chair - Order Number : ROY00100127
in the payment page i have done the payment, the amount got debited from bank, but in your website it was stating payment Failed and order pending.

I have called bank after 2 days and confirmed that they are saying the merchant received the money and it is converted to an Emi also .

Could you please check what...

Order no : SQ[protected]
I have ordered sofa, study table, boss table, executive chair from Royal oak Airport branch and the products got delivered 19 April 2021. It's been almost 3 days and no one has turned up to assemble the products. I contacted the showroom but they are not taking any responsibility to send one. Please arrange for support personnel asap as the boxes are dumped inside my house....

I ordered for a Sofa online and made the payment. Post that, there is no clue what happened to the order. No response from the Customer Care following numerous follow ups. Unable to track the shipment. The tracking takes to a dead site. ROY00100360...

Hello,
I wanted to exchange a computer table and have been sending emails for more than a month to no response. I tried reaching the customer support line multiple times however every time the line responded with all customer representatives being busy...

Order Number : ROY0099561

Royaloak Penang Malaysian Wooden 4 Seater Dining Table Set

Total Amount :Rs. 17000Quantity :1Order Date/Time :11th Apr 2021 11:29 AM

None of the people are responding....

I order 4 chair with dyning table, but still order is not delivered and not responding cust care, please help on this -ROY0099796...

Order Number : ROY0098423
I had done an online purchase on 1st of April, the product was delivered on 6th of April. However the installation which was scheduled 78 hours post delivery of the product is not yet done. I have tried to follow-up with them on the customer care numbers, whatsapp helpline numbers and also sent an email, I am sorry to say their customer care does not exist at all, nobody has responded to any of my queries....

Product : 1 x Royaloak Ortho Eco Relax King Size Mattress
Order #ROY0099399
Placed on Fri, 09 Apr 2021
Arriving: Tue, 13 Apr 2021

Product is not delivered till date and no response from customer care via WhatsApp or email.

Customer care number is always busy and auto disconnects....

ROY0098224 order placed on 31/03 .Scheduled for delivery on 15/04.Not yet delivered .
No response either on phone or e mail....