RoyalOak Furniture Complaints & Reviews

I have purchased a study table from Royaloak:

Order Number : ROY00104193
Total Amount :Rs. 1999
Date/Time :13th May 2021 11:09 PM

They could not deliver it so they called and said that they will refund the amount. They took the account details but are not refunding. Customer care says that it has been refunded but is not even sharing the reference number for the refund.

Delivered damaged product .Poor customer service.please resolve issue on priority basis

Mobile no:[protected]

Hi Sir

I have ordered Dining Table in Royal Oak Furniture, Pallikarani on[protected].

Order Id :Order Id : [protected]

Royal Oak Address

Address: #10, mylai Balaiji nagar, Velachery Rd, Pallikaranai, Chennai, Tamil Nadu 600100

After reaching many times, getting different answers, not getting any solution.

Regards

Raja

Hi,

I have ordered Dining Table on 15th Aug 2020, The dining table is not delivered and money also not Refunded. .

Its been more than one year the guys are not answering the phone calls not replying to the mails .

Please help to get the money back.

I had booked an Aster Dresser vide Order No:ROY0028166 on 15/01/2020 Price 12340.50/-. It is almost one - half year I have not received the consignment. Either refund my money with interest or deliver the consignment immediately. Consumer court. Is 3.5 km. from my residence.

This is regarding the order ROY00108362 which I had placed with Royal Oak.

When I was ordering, the delivery date was shown as 2nd June, 2021but after placing the order I got an email from Royal Oak which displayed delivery date as 28th June, 2021i.e. almost after a month.

So, I sent the mail immediately the next day to cancel my order as there is no point for me to wait for such a long time.

But I didn't get any response for my cancellation and moreover amount of Rs. 40k was also deducted from my account by Royal Oak without even getting the product.

I sent many emails and also contacted customer care number several times but they don't have time to reply to my emails or calls. They denied to provide any resolution and didn't refund my amount.

So, I am filing the complaint here as I have been literally cheated by them. I can't let them to run away with my money.

If you have understood RoyalOak, then refund my money 40k ASAP.

First I would like to share my online purchasing experience. It is one of the worst part I must share. I paid the amount on 22nd May 2021 however I got acknowledgement only from payment gateway but not from Royaloak. I called to customer care multiple times and got cold response and sent many mails your team has responded after 8days saying that you received the amount. Product delivery time is too much and had no option to cancel the product as I can do it in Amazon and flipkart.

Worst part of my experience is, I got one unbranded product it has no name on it, you hosted a vendor product in your website and he is delivering a foot path quality product and marking huge money. Just for packaging material he charged RS 1000 (included in the product cost). My overall experience in buying a product from Royaloak is very bad and I suggest others to be cautious while placing any orders from Royaloak.

My Order number: ROY00103950 date: 12 May 21. Confirmed expected date of delivery was 15 May 21 through telephonically before booking. Once booked expected date shown 18 May 21 later showed another date 24 May 21. Then after no dates shown. Number of times talk with customer care executives and number of times mailed to Royaloak Team. There is no response. Somebody saying that this is responsibility of online team and someone says offline team negligence. Now I am asking for cancel my order if you are not able to deliver. Almost it taking 1 month, now I am planning to travel out of station just waiting for this issue. I trusted this is prestigious company and product quality and response would be good and I think to ask for Budgetory Quote for 12 chairs and some furniture for my office purpose but it gone wrong direction

I have ordered a office chair worth ₹8000/- on 16 March 2021 as per the company promised that was 15days from date of delivery 31 March,

They failed to deliver the product, I made calls to the number provided on the website a numerous times, mailed them many times, finally I got a response and they asked me to wait for one more week at same time I got a call from their service team which said that the product I ordered was out of stock but they have shown it was in stock, hence I asked to cancel the product, they are now saying there is no cancellation but the terms and conditions in the website say that we can cancel our order

I no longer require the product and need my refund immediately

Complained about the dining table product as the technician was not good to fix the table and he damaged the table with unprofessional experience and requested an update from the team with Karmanghat, Hyderabad store.
No correct response until date.

Order booked online on 24 Apr 2021 but due to delay in delivery, order cancelled but money not yet refunded after 40days.

I have placed an order at Royal Oak website on 22nd May and had a discussion with the team regarding delivery, they have informed that they will deliver by 8-10 business days, but I didn't received any shipping update also on my mobile/email after 7 days, so I asked them to cancel my order and return my money on which they are not replying on the mail, I tried contacting the customer service multiple times, but no one is replying.
Giving the contact no: Email : [protected]@royaloakindia.com
Call/WhatsApp : +91 [protected]
[protected]
[protected]

My order no- ROY00102400 had to be cancelled as it was mistakenly placed through bajaj finserv platform the order was placed on may 3rd, 2021 and since then i have been following up with royal oak team but got no response. tomorrow Bajaj finserv people will present a cheque in my account for the emi. The product has not even been delivered, and still i will have to pay or if it gets bounced i will have to pay charges also. Please cancel the product. I cannot pay the EMIs.

ROY00107515 order placed on 26/05/2021 .Scheduled for delivery on 30/05/2021.Not yet delivered .
No response either on phone or e mail.

Hello RoyalOak,

Order Number : ROY00106930

I Ordered a work from home chair, before ordering I checked delivery time. it showed 3 days in your website, So I ordered on Order Date/Time :24th May 2021 03:08 AM
After Ordering I got a email saying it will be delivering on Arriving: Sat, 29 May 2021, that means 5 Days of delivery time. I called your customer care [protected] 2 today and 2 days before but no use.. They are pathetic and big liars.. they told me that they will check the status and call me back, but no body called me back.

If it is not delivering by tomorrow(Monday 21th), I want to cancel my order. In your pathetic website, I dont find an option to cancel the Order and cant track my order also..

Chandrashekar.

Bought an office chair online from Royaloakindia. The max seat height from the floor is mentioned as 23 inch in the website. But the delivered product measures only max 19 inch from the floor.
They are not taking returns or replacement for their own mistake.

Hi,
I have been chasing for my delivery so many times and finally been told product is damage. Now I am chasing what's next step, would like to refund because you got a shamble of customer service.

Your service is very very poor no one is in touch with an update.

Could someone contact me asap

[protected]

Order no. ROY0099936
Ordered product was not available.
How did order take place. God only knows.
I asked them to cancel the order and refund on 5 th may 2021.
But even after 18 days, refund not reflected in my account.
It is cheating.

Order no ROY0099936
Not delivered.
Asked for refund.
Failed their committed dates for refund even after 18 days of initiating refund process.

I got sofa 6 months back it got damaged I need to repair it immediately