RoyalOak Furniture Complaints & Reviews

I had raised a complaint two months back regarding my computer chair which broke just seven months after purchase. The cost of the chair is Rs.10000 and the most disheartening fact is that we have not recieved any information about repairing it even after contacting the company and support team for the millionth time. I had purchased the chair for my work-related purpose but now struggling to even get hold of a support executive to help us. Royal Oak has provided one of the worst support services possible for the consumer.

Sir I had ordered cot vide order no.ROY00111781 on June 12th 2021.I received a message from [protected] that product cannot be delivered to your location. I said to refund the amount. Again I received message that refund was initiated on June 21 2021 it will be credited to account with in 15 days. Already 15 days completed but amount not refunded to my account

Name: Lokesh Narapureddy,

A/C num: [protected]

Ifsc code: HDFC0004216

Bank: HDFC BANK
Kindly refund the amount with in two days I want to clear my credit card dues due date is approaching.
[protected]
[protected]
email id [protected]@gmail.com

Hi this is shruthi naveen may 17th was my ordered date and I have not recieved the order yet when will I recieve my order its been almost two months I have recently shifted to my new home and facing lot of problems related to furniture we don't have a proper sitting facility at home kindly deliver the product or kindly refund the amount we will purchase it somewhere els pls order number ROY00105299

I have bought a queen size bed Order Number : ROY00114585
Royaloak Darius Queen Size Engineered Wood Bed with Storage.

I am trying to reach Royal Oak since last 1 week but there has been no update. They have no idea when the bed will be delivered. They have a standard response to the query, seller is not responding. Royal Oak not sure if you have your own stock? I need my product by tomorrow else please refund the money back, else I will take this up across all forums on social media. Respond to me and call me. I can be reached on [protected]

Hi I have ordered one dining table and one center table from royal oak on 20th June. Before ordering it from online we have seen the products in their Hosur road store.

We were helped by Praveen raj while placing the order, after reading so many negative review about royal oak i asked him about the service, he assured that we will not face any problem. We felt very good when the products were delivered and installed before time.

Then real problem started we noticed that, this cheater company delivered different products. the color of both the products are wrong and chairs for dinning table are faulty. after we raised this complaint to Praveen he stopped picking up the phone, customer care said that they will update next day but no revert from them as well.

on 29th Praveen picked the call because i called him from different number, and he said since the offline and online are different vertical approval is taking time. he assured me that he will update on 5th July however he is not picking up the call and not replying to my messages.

There is not revert on the email which we have sent to the Royal oak team.

We need refund if they can not deliver the same furniture we ordered.

Please find the below order details.

order date- 20th June 2021
Delivery date 22nd June 2021
order number- ROY00113796
Amount- 62k

Royal oak representative
Praveen Raj- [protected]

Sir,
Finally i received this product ROY[protected]Royaloak Tiyya Computer Table) on 23 Jun 21 after 1 and half month and installation was done on 24 Jun 21 without proper accessories and proper installation. The following points observed on that product:
1. There is no Height which is mentioned online.
2. There is no Middle point (Knob) for draw the side drawer
3. No keyboard drawer for computer Keyboard
4. There are only 5 Wheels given in place of 6 Wheels . therefore table swinging front and rear(Not Stable)
5. Installation not done properly. Half of the Screws clearly visual outside
Above all points observed and attaching all screenshots for your reference.
On 25 Jun 21 I personally visited the Royaloak Office at Banaswadi(Bangalore) and the same complaint larged at the office. Also Talk with Customer Care and send all the images on Whatsapp also.
It is therefore requested that, either replace my product or Cancel my order whatever required. I Ordered this product ROY[protected]Royaloak Tiyya Computer Table) on 12th May 21 and received it on 24 Jun 21.

Hi Team,

This is regarding the recently purchased recliner sofa set.

Sofa set delivered to me was torn from multiple places after informing the store from where I purchased they did send an engineer to check on the same and he told us he or someone else will come from service department to fix the same however no one did till now.

Either you fix this sofa set and make it as new or send a replacement on priority.

Regards,
Vipul Goel
[protected]

I have ordered my 3 seat sofa and coffee table on 6th June 2021. But still my order not received whenever I ask that sales person Prem telling like that I am on leave and his manager Raju said with in 10 days ur oder will received but now there is no respons and he said ur order in Chennai wrongly dispatched. Such worst service I need my money back. Almost one month completed. Kindly take action and resolve my query. Pls find the attachment of payment confirmation mail from royaloak furniture.

I have order my 3seat sofa and coffee table on June 7 2021 but still my order not received. When I ask that sales person Prem and his manager Raju ur order wrongly dispatched to chennai. Such a worst service. I need my money back. pls solve my issue or else. And the customer care also no response.

Hi Team,

I am trying to follow up with your team for the sofa installation and its so difficult to get them online. I never imagined this service from Royal oak .It is a brand and if this is how you you treat your customers then it is very bad.

I ordered 3+2 seater, but got only 3 seater delivered and none of them are aware why it is so.

We brought this computer chair from Royal Oak on 8th January, 2021 & we found it to be defective since the arm of the chair broke on 10th January, 2021 itself. Upon looking at it deeply, we found that one of the screws was not attached at all because of which this incident occurred. I believe this is very hazardous if we have older aged people at home who will utilize this chair.
Here is the order No. : [protected]
Billed to : Vinay Ravi
Desirable solution : We would like to request you to please look into this immediately & replace the chair or do provide us the full refund of this chair. This has been a repetitive request from our end, i would like to get a response from you as soon as possible.
Thanks,
Shweta Ravi

We had ordered table size of 47.2x23.6x17 inches ( Big Table) and inspite of this we received 39x20x17 inches (Small Table)
We had contacted RoyalOak customer care and they ask to send mail, we had sent the mail and when now trying to reach them they are not replying whats blot msg nor by phone or email.

Feel like cheated from such a big company.

NOT TRUST WORTHY

I had ordered the chair online and the delivered chair had an issue. The service guy had come for inspection after 10 days and conclude this requires change.

I have written an email for an exchange or replacement with another module if there is an issue with the module. I have called customer care, email no response. Request to resolve at the earliest

Please find the details

Order number - ROY00110601
Attached a copy of the complaint

What is the status of my refund of my order
ROY00104683?

never buy from this comany

very pathetic service

Not delivering 2 products, there is no customer care number on the website

Order Number : ROY00103817

Royaloak Davis Leatherette Recliner Chair

Total Amount :Rs. 14990 Quantity :1
Order Date/Time :11th May 2021 04:28 PM

This is disappointing as we booked a sofa from the Laggere branch on April 2nd and it was told they have complete set of stock when bookee. But only the wooden sofa got delivered and till date the cushions are not delivered and everyday they lie saying they will send it today and tomorrow. None of the staff along with the branch head is transparent on the status. Please get this sorted or get the amount back and we would never want to buy anything from Royal Oak. It's a pathetic service

This is regarding my Trump office chair - item code CR 803.

The product is damaged and needs your support to repair it.

Order number: [protected]
HSN / SAC code - 9401.80.00
Invoice number: [protected]
Invoice date: 21 August 2020

Please support to resolve the matter.

THE WORST CUSTOMER SERVICE...MY EXPERINECE WITH ROYAL OAK ONLINE PURCHASE..PLS DONT PURCHASE AS THEY SAY ITS PURCHASED FROM ONLINE AND WE CANNOT DO MUCH...AND THEIR CUSTOMER CARE NUMBERS ...NOBODY LIFTS

The worst customer service ever...My husband booked a king size bed for in-laws. The Order number is ROY00103982, and was booked on May 12. The product was supposed to be delivered by May27th, and got delivered on June 14th. Till now the product is not installed...Probems...
Delivery: In the name of lockdown they are bluffing that order could not be delivred in time...Pls understand that commodity movement is allowed during lockdown and all citizens know this...Finally after making many calls the product was delivered on June14th...The product was to be deilvered on First floor...the delivery person did it on ground floor when we specifically said its first floor of independent house...It was supposed to be FREE delivery but the person charged me 800 INR.

Installation: This part sucks...the product was left out and its been raining...now they say due to weight they cannot take it to first floor...the installation person came with a kid (age between 11-13 years) for installation...its been 3 days and bed is not installed...The bed is stuck in the middle and lot of scratches are on the back of the board while taking it up...

THE WORST CUSTOMER SERVICE...MY EXPERINECE WITH ROYAL OAK ONLINE PURCHASE..PLS DONT PURCHASE AS THEY SAY ITS PURCHASED FROM ONLINE AND WE CANNOT DO MUCH...AND THEIR CUSTOMER CARE NUMBERS ...NOBODY LIFTS

The worst customer service ever...My Order number is ROY00103982, i booked the king size solid wood bed for my parents on May 12. The product was supposed to be delivered by May27th, and got delivered on June 14th. Till now the product is not installed...Probems...
Delivery: In the name of lockdown they are bluffing that order could not be delivred in time...Pls understand that commodity movement is allowed during lockdown and all citizens know this...Finally after manking many calls the product was delivered on June14th...The product was to be deilvered on First floor...the delivery person did it on ground floor when we specifically said its first floor of independent house...It was supposed to be FREE delivery but the erson charged me 800 INR.

Installation: This part sucks...the product was left out and its been raining...now they say due to weight they cannot take it to first floor...the installation person came with a kid (age between 11-13 years) for installation...its been 3 days and bed is not installed...The bed is stuck in the middle and lot of scratches are on the back of the board while taking it up...

Its been weeks since I have been following up with the customer care of Royaloak for the refund of the RoyaloakHomez Valka Study Desk with drawer that I purchased via order number 606580fde998 for Rs.14, 990/- on 1st of April 2021.

The table was found to not be as advertised on their website. I was told they would refund the amount and it was organised to be picked up.

Its now been almost 2 months. All documents have been sent to them by whatsapp as well as email. There is not even the courtesy to respond to any of my communication and to advise me when the amount due to me will be refunded.