RoyalOak Furniture Complaints & Reviews

Hi,

We ordered two office table and chair at Royal oak furniture shop on 16/09/2023 and made full payment. We requested the store manager to offer Ganesh festival discount and the Store manager refused any further discounts. Next day, we get to see a pamphlet in the news paper stating that RoyalOak furniture is offering 20% discount on office chairs and tables. When we reported this to customer care representative Ms. Sowmya, she assured that she would discuss this with their higher management and would arrange for a call. Despite our several calls, no body responded to our email request nor our phone calls. Later, we visited their store again on 20/09/2023 seeking explanation on such anomalies. Neither the store rep nor the customer care rep care for their customers. Despite our repeated followups, installation is pending till date and the cashier has made a typo error while entering the mobile number. They do not have provison to even change the customer number.
Very pathetic experience and would never recommend Royal oak again to any one.

This is a serious staff service complaint regarding “ Royal Oak” Kirti Nagar Showroom. Extremely Casual and unacceptable behaviour - the Salesman was least interested and was continuously fiddling on the phone.

Not just this, the store manager and salesmen present at the store DENIED using the WOMEN’s Washroom and advised that it is locked, no courtesy and basic rights are being violated at this store!

Please acknowledge and address this at highest of the levels. Thanks in advance.

We had bought an 5 seater sofa...costing 55k ...now the cushion...is gone with in a less span of time...we have registered a complaint in show room...2 times. But nobody returned just telling they will come they will...very bad customer service...

While opening and closing there is huge noise. We want it to be rectified. For the past one month we are running from pillar to post. There is no response

I placed an order on August 5th (order #[protected] My order has been partially delivered. The sofa is not delivered. After multiple follow-ups, got an update that the sofa is out of stock. I asked for a refund, but they denied it. Till now I didn't get any updates from customer care. As a NRI, it's difficult to follow up and get updates.
Really bad experience with this company. Customer care and sales team are very poor.

I am a regular buyer but had a bad experience now. I have ordered two single wooden cots with bed, received a delivery in next two days. Unfortunately one of the cot was broken at the time of installation. The technician Vijay took all photos and assured that the replacement will come within 2-3 days. The sales person Srinath was good & cooperative, collected all the details and raised a complaint. The CCD manager Praveen called me next day but not picking up my call after that. It’s more than two weeks now, no news about the replacement.

I have purchased Vase from online royaloakindia website. My name is Subbarao Kancharla and order ID is[protected]. The product is never delivered or putting back 1499/- money. When ever i call customer care they ask for a day and never calls back or resolve the issue. When i approach the offline store they say it is cheating online website if you buy from us we would have help you. Can anyone please help me?

Hi,
My name Subbarao Kancharla. I have purchased the Vase with order number[protected] in royaloakindia online website, they never deliver the product. When ever i call customer care gives false promises saying 1 hour or end of the day they call back. I dont get a recall them again. When i go to the offline store and asked, they say they are not responsible for the offline purchases and royaloakindia online website is cheating. I am struck here, any help to get back the product or money. I greatly appreciate for handling cheating.

I have Purchased 3 Seater and 2 Seater sofa last year around 16th /17th August 2022 with One year warranty. Presently one year has also not completed and sofa foam got pressed, when you sit on sofa you can feel the springs of sofa and back of sofa and arm rest foams are also got loosen up.
Regarding this issue I have made complaint on 16th July at RoyalOak Showroom C-03 Galaxy Blue Sapphire Plaza, Greater Noida. After 3 days RoyalOak Technician has visited my house and done the inspection of both Sofa's and told me that Sofa Foam need to be replaced & it will be repaired by Sunday i.e 23rd July. But it was not repaired on Sunday 23rd July. So I called RoyalOak Service Manager (Noida Region) Mr Sonu [protected] and he told me that material is on the way from Bangalore and will get delivered in Noida by 26th July and will get your repair done on 27th July.
But on 27th July also no one turned from RoyalOak and my Sofa was not repaired, then again I called Mr Sonu (Service Manager-RoyalOak) and then he informed me that material got delayed and now it will get delivered in by 30th July and Positively on 31st July i.e Monday your Sofa's will get repaired.
And On 31st July also no one came from RoyalOak and I tried to call again Mr Sonu (Service Manager) 14-15 times I called him but there was no response from his side. He has not even picked my phone call. Then I called RoyalOak Customer Care in Bangalore and informed about my complaint and unprofessional behavior of there Service Manager Mr. Sonu and also sent email to the customer care on 31st July. Customer care informed me that they will speak to Service Manager and get my complaint resolved at the earliest.
Next day Service manager Mr Sonu called me and informed that now since you have escalated the matter to Bangalore office and made my complaint. So now after getting their approval from TMS head only your sofas will be repaired. Now I will not get your sofa repaired.
Since then I have made multiple calls to Customer care also why and what approval is required for getting my sofa repaired which is under warranty and confirmed by your technician that foams of sofa need to be repaired.
Today again I called to Customer Care and again they have spoken to service Manager Mr Sonu and informed me that my complaint is rejected as this is Usage issue not sofa issue and also your sofa is running in 12 month, So you have to get it repaired under paid Service.
Sofa were under one Year warranty and in 11th Month itself complaint was made to Royaloak Noida office and since then they are just making excuses and wasting the time. It seems Mr Sonu Service Manager has taken it on his ego that I have done his complaint to Bangalore office.
Request you to pls assist me in taking up this matter with RoyalOaks and get my complaint resolved under warranty. I have requested multiple times to Customer care that I want to speak to some Senior authority in RoyalOak but they have not provided any details of there Senior managers.
Looking forward some support to take up my issue with RoyalOak management and help me in resolving my complaint.
Regards
Naveen Kumar

I have ordered a recliner on 20th July and got the order delivered on 1st Aug. But the delivered Recliner was broken, the same was confirmed by their Installation Executive. But they have not sent any replacement till now.

They are not responding to my calls

I was delivered a table with incorrect finishing as to what was shown in their store and after 12 follow ups over 3 months through email, there was a technician visit who said it would have been replaced if it were 1 month old and that there is no actual issue, it’s just with the finishing. Their customer executives who initially agreed for an issue in the product over email later changed colours that they won’t repair/replace. They had no answer when I asked why I need to pay a higher price over local stores for an inferior product.

I have ordered for Royaloak furniture online from Royal oak India vide order number[protected] dated 16/07/2023 through online payment of Rs 39000. I was told that the product would be delivered on 19/07/2023. The company did not adhere to its commitment. My continuous follow up since 19/07/2023 regarding the delivery of consignment is infructuous and non- responsive.
I have sent an email to [protected]@royaloakindia.com today (21/07/2023) for cancellation of order quoting deficiency in service and non- performance of promise.
When I have contacted their helpline at [protected] on 21/07/2023 to enquire about cancellation of order, I was informed that the company does not have any cancellation policy.
In this context, I request you to initiate suitable action against the company and get the refund of Rs 39000 paid by me for the order.
Thanks and regards.
Srikanth

Maur Malaysian Fabric Recliner 2s was purchased vide SQ[protected] from Boduppal showroom and delivered on 14.07.2023. After delivery of half an hour one of the recliner's push back not working.Immediately raised the issue with showroom people. No technician attended till now.

I have purchased an L shaped sofa from Royaloak. Within a few days we started observing sagging in one of the sofa seats. I raised a compliant with Royaloak customer care and got a technician visit from them after few follow ups. The technician confirmed us that this issue is eligible for replacement since the sofa is new and the sofa has manufacturing defect. I have been following up with Royaloak customer care since then but there is no resolution in sight. My Invoice no. is SI23KA[protected]

I had bought a bed from alwal store on 31 march 23.it was delivered with planks misfit condition. After repeated complains and follow-up no service manager calls nor attends the issue. Fed up with customer service. It's 3 mnths now issue has not been resolved till now. [protected]

Order #[protected]
Invoice #[protected]
Shipment #[protected]

Royaloak Penang Malaysian Wardrobe 3 door in Melamine Finish SKU: WR20202203 worth ₹24, 000.02 was ordered and paid on 31st May 2023 and the estimated delivery/installation was on 15/16th of June 2023 respectively. Despite reaching the dealer constantly over phone and email, the product hasn't been delivered. Customer care is of no use either.

And the delivery manager by name Arun Gowda ([protected]) is one big liar.

Order no: SQ[protected]

The product was dead on arrival. The motors were installed only a few days later. Ever since then, the recliner has issues with reclining. It’s either the bush or the motor. Multiple attempts of repair have been made by the one and only RoyalOak service technician available in Chennai. Now the service team is holding me for 15 days saying that they are waiting for the parts to arrive. It is very clear that this is a faulty, waste of a product and the company does not want to admit the truth. As a customer whose product is under warranty, I will settle for nothing but the full refund of the amount paid/ new replacement of the same whole product. Otherwise, I’ll draft a notice and take this further in the consumer forum.

I have paid the amount on 28 may for study table and chair, but it is more than 15 days. Before placing an order in Velachery royaloak manager confirmed of within a week it will be delivered, which has not happened so far and money as well has not refunded.

Thanks

The foundation of the bed has become loose and shaky.
Kindly fix it.

Order Date: May 28, 2022
Order Id:[protected]
Ordered through https://royaloakindia.com/
The order has been in Ready to Delivery state since past 7 months. Contacted the customer service more than a dozen times to ask if they can deliver the product or will they refund the amount.
They always tell me that they will check with online team and get back to me, but they never got back to me.
It would be still ok for me if they can deliver the product or refund the amount.
I'm very disappointed with the irresponsibility of the customer service.