RoyalOak Furniture Complaints & Reviews

Order Date: May 28, 2022
Order Id:[protected]
Ordered through https://royaloakindia.com/
The order has been in Ready to Delivery state since past 7 months. Contacted the customer service more than a dozen times to ask if they can deliver the product or will they refund the amount.
They always tell me that they will check with online team and get back to me, but they never got back to me.
It would be still...

We purchased a 4seater dining table set online. When we received the product one of the chair was of a different colour(attaching pic) . We immediately raised an issue. After multiple follow up through mails and calls they finally blocked my number and stopped responding to emails.

I had complained on this forum earlier as well however I did not receive any communication from the company hence raising another complaint...

We ordered a 4seater dining table set.Our dining table was delivered but one of the chairs was of a different colour.Attaching a picture.Even after writing multiple mails nothing was finally done. Attaching the last mail from customer support team post which there was no response from the team whatsoever....

I did purchase Dining table, Sofa set and card with mattresses a month ago with Royaloak, Old Madaras road, Bangalore.

Today, one of the chair broken and attached the image for your reference. Tried calling customer service but it is getting disconnected saying all agents are busy. Sent an email to the customer service and yet no response. Requesting to assign an executive and sort this asap....

We bought a dining table from Royal Oak, kanakpura road very recently.The quality of the dining table is so cheap that one leg got broke within 5 days.The manager of royal oak, kanakpura road is also not responding to our calls.Please initial replacement or refund....

I purchased OF201802 ASHOKA WOODEN OFFICE TABLE with ref - SO[protected] for 14k. The product sent was full of cracks and bad finishing with improper allignment. I called up customer care and they raised complain after few days they replace the product. This time this product have similar issues again full of cracks and dent. I again called customer care they are saying we cannot replace or refund use the same one as sheesham wood is...

Very heinous and shameful act of your customer care executive. He guided me to siphon off Rs 97000/- from my account to his IDBI account in phased manner. May God forbid him....

Inv no SI[protected]
Inv dt 12/3/23. Order no SO[protected] Customer Code [protected]
Item id DT64BL-4
Desc Penang Malaysian Glass Dining Set 4S

Received 3 chairs and Dining table. One chair was faulty. Needed replacement. Yet to receive the chair. Kindly dispatch the chair at the earliest....

Firstly, the product quality is very poor as lot of damages found and reported to the showroom. There are very frequent issues in just 4 months for which the complaints raised, but all tickets are just closed by them without attending to it. Finally, I got a response after posting negative review on website buy with no proper solution given even after 4 weeks. Meantime, they had taken back the material and not they are saying no refund/replacement...

Dear Team,

We purchased a recliner costs 1.5L from royal oak tirupati and the foam went down within 3 weeks. After calling to Tirupati store numerous times they picked up after a month and took it service and damaged foam and kept scratches on fabric and delivered after 1 month when we were not at home. Again when we requested them to fix the damage they arrived and discarded the half recliner and carried it with them. Now...

Dear Team,

We purchased a recliner costs 1.3L from royal oak tirupati and the foam went down within 3 weeks. After calling to Tirupati store numerous times they picked up after a month and took it for service and damaged foam and kept scratches on fabric and delivered after 1 month when we were not at home. Again when we requested them to fix the damage they arrived and discarded the half recliner and carried it with them....

I bought a 3 plus 1 seater on 14th March 2023.i hv visited the banaswadi showroom more than 10 times and everytime thy send me bck with an excuse...so far I hv spend 80plus thousand and got a damaged recliner wch is occupying space and my old single seater is lying outside the house bcz there is no space.also I hv the recliner box stacked on top of it wch tht said mot to throw. I am feeling helpless and dont know what action I should take....

I bought products from royal oK on 14th March 20w3. I hv visited the showroom atleast 10 times...all thy are giving is excuses...I feel very helpless...I hv pId 80plus thousand and so far I hv received a damaged recliner...my old sofa is lying outside my house to maje space for the recliner wch has so far not been replaced. This is the standard of royal oak...I am sick and tired of this filthy money grabbing company.....

Hi Team,

I am an old client of Royaloak, and bought so many furnitures and recently I bought Dinning set and sofa and swing, as per the sales person communication we have bought on 3rd March after this they have send damaged products, first time they have exchanged then again they have send damaged one, and we have communicated immediately entire chat is with us, now you people are asking for EMI, I am not going to pay till...

Hello Sir,

Reaching out to you wrt one of the products that I purchased from the Royaloak Whitefield outlet.

The piece is defective with the fitment and also broken now when I tried to adjust the back rest.
I have raised multiple complaints but I have had no response.

Product details
Order number - S[protected]
Buyer name (Spouse ) – Debashish

Regards,...

Hi,

I have raised a complaint against a defective product with RoyalOak, details are here,

Product Name: Office Chair
Issue: Back Rest Issue with Lock
Complaint Case-Id with RoyalOak: RIPL-42400
Date of issue Reported:10th March 2023
ETA given by Royal Oak: 3 days

Still no response from the service team regarding the repair and been facing ergonomics issues which intern...

It is not working from the day one. We have raised the complaint in mysore road branch but they told us to raise complaint in customer care as we order the clock from online but bought the clock from the mysore road branch. So kindly help us in getting new clock or replaced with the same clock design whuch is new piece ad not damage one. It should work properly.

We are eagerly awaiting for your positive reply
With...

Order no.[protected] placed on 1st March 2023 and was supposed to be delivered on 8th when contacted no proper reply. Asked for a refund they say every next Sunday it will get delivered. It hasn't been delivered have mail and call recordings. Also they promised to mail the courier details which is not received....

The recliner i bought 5 months back is now broken and i have been trying to reach out to royal oak from 3 days and the call does connect to the customer care

1) i spent 70k on this product and it being broken with 5 months is a shame especially when we used this so occasionally

2) customer service is so useless

3) If this is not fixed as soon as possible I am going to sue the company and take...

The discussion over EMI is different from what am I recieving EMI details now.. we made down payment 36500+ and EMI as per our discussion is 6000 * 12 = 72000.. but now Bajaj finance approaches for repayment of 10800 PM

This is not expected from companies like Royal Oak ... disappointed...😒...