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RoyalOak Furniture Complaints & Reviews

www.royaloakindia.com
2.2
Updated: Aug 5, 2025
Complaints 1517
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663
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854
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RoyalOak Furniture reviews & complaints page 3

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M
[email protected]
Jun 23, 2023
Jun 28, 2023
This thread was updated on Jun 28, 2023
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Order #[protected]
Invoice #[protected]
Shipment #[protected]

Royaloak Penang Malaysian Wardrobe 3 door in Melamine Finish SKU: WR20202203 worth ₹24, 000.02 was ordered and paid on 31st May 2023 and the estimated delivery/installation was on 15/16th of June 2023 respectively. Despite reaching the dealer constantly over phone and email, the product hasn't been delivered. Customer care is of no use either.

And the delivery manager by name Arun Gowda ([protected]) is one big liar.
Jul 16, 2023
Complaint marked as Resolved 
Delivered after one month of estimated delivery date
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This is with reference to order #[protected] which as per the helpdesk ([protected]) will be cancelled due to reason that they cannot deliver the product and has been cancelled to initiate the refund process. I was supposed to receive call in 2 days as per the agent where the refund will be made to the source account which was agreed upon.

However I haven't heard anything from them yet.

Why the refund process is so complicated even after cancellation of the order. The helpdesk insists to provide a voucher which could be used in ICICI or SBI bank. Other option is refund to source Bank account from which transaction was made which as per him would take a while.

So I chose to opt second option and reached via email to [protected]@gmail.com today and got a phone call from the same number and provided a voucher code and I have no clue if it works this way.
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    R
    rxgxv
    from Chennai, Tamil Nadu
    Jun 19, 2023
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    Address: Kumananchavadi branch

    Order no: SQ[protected]

    The product was dead on arrival. The motors were installed only a few days later. Ever since then, the recliner has issues with reclining. It’s either the bush or the motor. Multiple attempts of repair have been made by the one and only RoyalOak service technician available in Chennai. Now the service team is holding me for 15 days saying that they are waiting for the parts to arrive. It is very clear that this is a faulty, waste of a product and the company does not want to admit the truth. As a customer whose product is under warranty, I will settle for nothing but the full refund of the amount paid/ new replacement of the same whole product. Otherwise, I’ll draft a notice and take this further in the consumer forum.
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      K
      Ku Ka
      from Muzaffarpur, Bihar
      Jun 10, 2023
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      Address: IPS Colony, Manapakkam, Chennai

      I have paid the amount on 28 may for study table and chair, but it is more than 15 days. Before placing an order in Velachery royaloak manager confirmed of within a week it will be delivered, which has not happened so far and money as well has not refunded.

      Thanks
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        M
        manvi_mitu
        from Bengaluru, Karnataka
        Jun 6, 2023
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        Defective Product and no Service after multiple follow up

        Address: Royaloak Sarjapura Road

        We bought recliner sofa and marble top table.

        History below on both

        1. Marble top when it was delivered it had so much of issue, the top was broken and 4 -5 times the top was changed and then we got i fine product

        2. We bought soft 3+2+1. So after delivery in 1 month the sofa started sinking and the service people took the sofa and got it repaired and gave us. NOW AFTER 8-9 MONTHS AGAIN SOFA HAS...
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        H
        hegdenagraj
        from Bengaluru, Karnataka
        Jun 3, 2023
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        Address: SF3 SAIKRISHNA SPLENDOR APTS 1SR CRS

        The foundation of the bed has become loose and shaky.
        Kindly fix it.
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          R
          RaviTejaK
          from Bengaluru, Karnataka
          May 30, 2023
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          Order Date: May 28, 2022
          Order Id:[protected]
          Ordered through https://royaloakindia.com/
          The order has been in Ready to Delivery state since past 7 months. Contacted the customer service more than a dozen times to ask if they can deliver the product or will they refund the amount.
          They always tell me that they will check with online team and get back to me, but they never got back to me.
          It would be still ok for me if they can deliver the product or refund the amount.
          I'm very disappointed with the irresponsibility of the customer service.
          +2 photos
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            P
            PragatiBiswas
            from Delhi, Delhi
            May 24, 2023
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            Address: Online Purchase

            We purchased a 4seater dining table set online. When we received the product one of the chair was of a different colour(attaching pic) . We immediately raised an issue. After multiple follow up through mails and calls they finally blocked my number and stopped responding to emails.

            I had complained on this forum earlier as well however I did not receive any communication from the company hence raising another complaint
            +2 photos
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              PragatiBiswas
              from Delhi, Delhi
              May 24, 2023
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              We ordered a 4seater dining table set.Our dining table was delivered but one of the chairs was of a different colour.Attaching a picture.Even after writing multiple mails nothing was finally done. Attaching the last mail from customer support team post which there was no response from the team whatsoever.
              +2 photos
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                S
                Saratchekka
                May 22, 2023
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                Address: Old Madras Road, Bangalore

                I did purchase Dining table, Sofa set and card with mattresses a month ago with Royaloak, Old Madaras road, Bangalore.

                Today, one of the chair broken and attached the image for your reference. Tried calling customer service but it is getting disconnected saying all agents are busy. Sent an email to the customer service and yet no response. Requesting to assign an executive and sort this asap.
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                  S
                  Shantanu mahanty
                  from Bengaluru, Karnataka
                  May 20, 2023
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                  We bought a dining table from Royal Oak, kanakpura road very recently.The quality of the dining table is so cheap that one leg got broke within 5 days.The manager of royal oak, kanakpura road is also not responding to our calls.Please initial replacement or refund.
                  +1 photos
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                    N
                    Nizam_kahn
                    May 19, 2023
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                    Address: Bangalore Koramangala

                    I purchased OF201802 ASHOKA WOODEN OFFICE TABLE with ref - SO[protected] for 14k. The product sent was full of cracks and bad finishing with improper allignment. I called up customer care and they raised complain after few days they replace the product. This time this product have similar issues again full of cracks and dent. I again called customer care they are saying we cannot replace or refund use the same one as sheesham wood is like that. I told them why the store people did not given that knowledge as the one is store is spotless. And how can u sent an item without quality check. They are not responding. After several call nothing is working out. They seems to deceive and cheat people.
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                      S
                      Sukanta Talukder
                      Apr 27, 2023
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                      Very heinous and shameful act of your customer care executive. He guided me to siphon off Rs 97000/- from my account to his IDBI account in phased manner. May God forbid him.
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                        S
                        Sukanta Talukder
                        Apr 24, 2023
                        Apr 27, 2023
                        This thread was updated on Apr 27, 2023
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                        Address: Wagholi-Building at Gut no 1347/1 plot no 1 Ubalenagar Wagholi Pune Maharashtra

                        Inv no SI[protected]
                        Inv dt 12/3/23. Order no SO[protected] Customer Code [protected]
                        Item id DT64BL-4
                        Desc Penang Malaysian Glass Dining Set 4S

                        Received 3 chairs and Dining table. One chair was faulty. Needed replacement. Yet to receive the chair. Kindly dispatch the chair at the earliest.
                        +1 photos
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                        The customer care executive duped me off 97000/- from my account in a phased manner. Very heinous act and may God forbid him.
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                          inr_vino143
                          Apr 10, 2023
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                          Address: 560049

                          Firstly, the product quality is very poor as lot of damages found and reported to the showroom. There are very frequent issues in just 4 months for which the complaints raised, but all tickets are just closed by them without attending to it. Finally, I got a response after posting negative review on website buy with no proper solution given even after 4 weeks. Meantime, they had taken back the material and not they are saying no refund/replacement will be given.
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                            M
                            Manojrede45555
                            from Pakala, Andhra Pradesh
                            Apr 1, 2023
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                            Address: Pakala
                            Website: Royaloak.com

                            Dear Team,

                            We purchased a recliner costs 1.5L from royal oak tirupati and the foam went down within 3 weeks. After calling to Tirupati store numerous times they picked up after a month and took it service and damaged foam and kept scratches on fabric and delivered after 1 month when we were not at home. Again when we requested them to fix the damage they arrived and discarded the half recliner and carried it with them. Now when we call they are not responding. This is very disgusting and unethical we trusted royal oak and didn't expected this. Please check and kindly do the needful. Thank you

                            Regards,
                            Manoj Reddy.
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                              M
                              Manojrede45555
                              from Pakala, Andhra Pradesh
                              Apr 1, 2023
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                              Address: Pakala

                              Dear Team,

                              We purchased a recliner costs 1.3L from royal oak tirupati and the foam went down within 3 weeks. After calling to Tirupati store numerous times they picked up after a month and took it for service and damaged foam and kept scratches on fabric and delivered after 1 month when we were not at home. Again when we requested them to fix the damage they arrived and discarded the half recliner and carried it with them. Now when we call they are not responding. This is very disgusting and unethical we trusted royal oak and didn't expect this. Please check and kindly do the needful. Thank you

                              Order no: OS0621

                              Regards,
                              Manoj Reddy.
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                                C
                                [email protected]
                                from Bengaluru, Karnataka
                                Mar 31, 2023
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                                Address: Banaswadi

                                I bought a 3 plus 1 seater on 14th March 2023.i hv visited the banaswadi showroom more than 10 times and everytime thy send me bck with an excuse...so far I hv spend 80plus thousand and got a damaged recliner wch is occupying space and my old single seater is lying outside the house bcz there is no space.also I hv the recliner box stacked on top of it wch tht said mot to throw. I am feeling helpless and dont know what action I should take. Should I lodge a police complaint?
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                                  C
                                  [email protected]
                                  from Bengaluru, Karnataka
                                  Mar 31, 2023
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                                  Address: Banaswadi, Bangalore

                                  I bought products from royal oK on 14th March 20w3. I hv visited the showroom atleast 10 times...all thy are giving is excuses...I feel very helpless...I hv pId 80plus thousand and so far I hv received a damaged recliner...my old sofa is lying outside my house to maje space for the recliner wch has so far not been replaced. This is the standard of royal oak...I am sick and tired of this filthy money grabbing company..
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                                    N
                                    [email protected]
                                    from Bengaluru, Karnataka
                                    Mar 29, 2023
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                                    Hi Team,

                                    I am an old client of Royaloak, and bought so many furnitures and recently I bought Dinning set and sofa and swing, as per the sales person communication we have bought on 3rd March after this they have send damaged products, first time they have exchanged then again they have send damaged one, and we have communicated immediately entire chat is with us, now you people are asking for EMI, I am not going to pay till my problem is resolved, worst nonsense people. I will go legally. Royaloak-avalahalli
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                                      B
                                      BandanaP
                                      Mar 29, 2023
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                                      Hello Sir,

                                      Reaching out to you wrt one of the products that I purchased from the Royaloak Whitefield outlet.

                                      The piece is defective with the fitment and also broken now when I tried to adjust the back rest.
                                      I have raised multiple complaints but I have had no response.

                                      Product details
                                      Order number - S[protected]
                                      Buyer name (Spouse ) – Debashish

                                      Regards,
                                      Bandana.
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