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Last updated Aug 9, 2022
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L
Louis Nirmal
Nov 1, 2021
Nov 1, 2021
This thread was updated on Nov 1, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Royaloak Furniture — Defects recliner not working

We have purchased recliners 3+1+1 for the cost of 1.7 lacs but very bad quality not working properly, initially they delivered damaged one, partial replacement done but again product not working properly, advise cha we get solutions or not...
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[email protected]
Nov 1, 2021
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — Delivery was scheduled 2 days back still no update, no response from customer care

It's been a week since I ordered, delivery was scheduled 2 days back and still I have not received my order and no response from customer care yet.
Whom should I contact now
Order id ROY00131525...
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Amarnath BVB
Oct 31, 2021
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Purchased king size cot worth 32000 months before. There was unnecessary delay in delivery and assembly.
The product has many assembly units, makes it difficult to move and reassemble.
There is a plate near head side which is not fixed and slides both right and left creating nuisance everything.
In addition this free plate slides down blocking the functioning of hydraulics.
Not a useful product and design
Read full review
Nov 6, 2021
Complaint marked as Resolved 
The technical people have put some nails below the head board which I believe is temporary solution problem lies in design. Anyways thanks to royal oak for addressing the issue I received a call from royaloak and miss deepa from royaloak was handling the issue. Service and customer care from royal oak is fine like mentioned above it is the design . Putting nails is layman solution i think.
RoyalOak Furniture customer support has been notified about the posted complaint.
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    A
    arunprasad22
    from Coimbatore, Tamil Nadu
    Oct 28, 2021
    Nov 1, 2021
    This thread was updated on Nov 1, 2021
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Royaloak Furniture — Non delivery of replacement dining chairs

    Sir/ Madam

    I have purchased an Audi six seater dining table with 4 chairs at your Royal oak outlet at Ramanathapuram Coimbatore-641045 (Invoice enclosed) on 09.10.2021.. I was given delivery of the said item on 16.10.2021.. Two chairs were damaged, hence it returned it to the showroom on 17.10.2021. I was given an acknowledgement for receiving the damaged chairs and assurance of delivery before 27.10.2021( copy enclosed).But...
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    chandu.hup
    Oct 28, 2021
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    Royal Oak — Royal oak people o fake calls

    My name is chandu, we have purchased furniture in royal oak, that produsct quality was very poor.so we complained in consumer forum.Butfrom past 10 days continuously getting calls to take back complaints.They ar saying they are fromconsumer forum i think roayal oaks people only calling us giving torture to take back complaints really they are cunning fellows they aretalking like govrnment officers, please take action against those calls...
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    B Inkollu
    from Hyderabad, Telangana
    Oct 27, 2021
    Nov 7, 2021
    This thread was updated on Nov 7, 2021
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
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    Royaloak Furniture — Dining chair not replaced

    We purchased 3 dining chairs. One of the chair is damaged and the service people has taken the chair on 3.10.2020. And they have not replaced it till today. Called the service Center called the furniture shop where we purchased the chair. But there is no use. They will give one phone number when we call they will give another number. Ultimately no response and no one do anything. We are fed up with this. So I request you to replace the chair...
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    Podium Pokket Cafe
    Oct 27, 2021
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    Invoice generated 9 days before, Office chair is received but chair back cushion was missing while delivering, i have raised a complaint 5 days before still is not yet resolved, If this a case if you can't deliver kindly refund my money i will return the chair, I found this service is very pathetic, am very disappoint with Royal oak service. even if call managers they will not pick up a call, kindly refund my money by tomorrow am coming to your store by tommorow.

    bill number[protected]
    dated[protected]
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      Naren Nandhan
      from Delhi, Delhi
      Oct 24, 2021
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Royaloak Furniture — Faulty product delivered - ROY00103628

      I have ordered a office chair in May 18th 2021.Second day itself i noticed the improper function of the hydraulic piston and keep on raised the complaint with Royal Oak mail Id and CUSTOMER care number. Till now there is no response and now the problem of the worsened as such the chair will be automatically get set with the highest height everytime we adjust the same.
      This is the worst level of the CUSTOMER care, i have seen in my experience.br...
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      ckmdarsh
      from Bengaluru, Karnataka
      Oct 24, 2021
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      Ordered Serene dining table back in October 2020 and delivered in January 2021 with 2 chairs out of 6 faulty. Store members took back the same with a promise of replacement and also acknowledged the same by store owner Amar - +[protected]. Till date they have not delivered or called with an update for replacement.

      Visited store by myself, and still they are providing same old faulty chairs as replacement.
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        Prathiba praveen
        Oct 23, 2021
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        Plz send experts for repair study chair
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          sainath_konda
          from KHAMMAM, Andhra Pradesh
          Oct 22, 2021
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Royaloak Furniture — Royaloak Furniture Order not received on time

          I ordered a bed from royaloak and they said they would deliver the product by 2nd Oct 2021(15 days after booking), but still it shows only order received by tracking. I have already paid the money. But I'm not able to contact any customer care. No one's replying in WhatsApp and online chat. I don't want to receive my order late like others, that's why I am complaining now only. Please rectify this asap.

          Order #ROY00127074...
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          madhuri seeli
          from Bengaluru, Karnataka
          Oct 21, 2021
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Royaloak Furniture — Regarding incompatibility and poor stitch of leather

          We have purchased the 3+2 leather recliners (Morris recliner) order no SQ[protected], with the cost of 1, 25, 000 with utmost passion from royal Oak kadubeesanahalli 560037 banglore. On 9/21/2021
          But due to incompatiblity in seating in the sofa we experienced severe back pain, neck pain and head pain and complained of it on the fourth day after installation due to unresisting pain we complained in the office where we purchased,...
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          galipelli Niharika
          Oct 20, 2021
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Royaloak Furniture — Unable to cancel an order , customercare is not responding

          I tried reaching customer care in whatsapp and through call, no one is responding, Im unable to contact anyone and my order is not yet recieved...
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          sudhanshu vaish
          Oct 19, 2021
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Royaloak Furniture — Office Chair main part missing(delivered) and installation is pending since 12-Oct

          We purchased office chair on 12-Oct having invoice number SI[protected] and order number SO[protected].
          The chair package was delivered on 14th Oct and they asked me that installation team will come in evening and will install it but nobody came.
          We waited for next day also but nobody came. Finally the installation team came on 16th oct and they found that main part of the chair (base) is missing. Then they told that they...
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          Sobha Sarat
          Oct 16, 2021
          Oct 18, 2021
          This thread was updated on Oct 18, 2021
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Royaloak Furniture — Urgent Status ROY00124510

          Ordered two months ago. No response yet. No-one Anders customer care. Pathetic service. Unable to cancel as well....
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          Sobha Sarat
          Oct 16, 2021
          Oct 18, 2021
          This thread was updated on Oct 18, 2021
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Royaloak Furniture — Order number ROY00124510

          I had ordered one recliner chair two months back and till now it's not delivered. I have sent 10+ mails. No valid response. Customer care no one is picking the call. Unable to cancel the order as well. Need an urgent action on the same...
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          vigneshblackberry
          from Bengaluru, Karnataka
          Oct 15, 2021
          Oct 18, 2021
          This thread was updated on Oct 18, 2021
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          I've ordered a sofa, the payment was successful, I even got an acknowledgement from CCAvenue (payment processor), but it is not reflected in royal oak website.

          Order details:
          Order Number: ROY00129959
          Ordered Item: Royaloak Carloss Five Seater Interchangeable L Shape Sofa Set in Grey

          Payment details (as seen in acknowledgement sent by CCAvenue):
          Order No: 61695ca307c4f
          CCAvenue Reference:[protected]
          Order Date: 15/10/2021 16:21:17
          Payment Mode: Unified Payments - UPI
          Bank Reference Number:[protected]
          Read full review and 1 responses
          Oct 18, 2021
          Complaint marked as Resolved 
          RoyalOak Furniture customer support has been notified about the posted complaint.
          Kudos to the team at Royal Oak! They promptly resolved the issue and kept me updated throughout the process.
          Reply
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            Nikky7777
            from Bengaluru, Karnataka
            Oct 14, 2021
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Royaloak — Foam coming out of sofa

            We have purchased Boston American fabric sofa observing foam coining out of sofa more n more day by day
            Order No.---SQ[protected]
            Phone no.--[protected]...
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            Ank.agarw
            from Bengaluru, Karnataka
            Oct 12, 2021
            Oct 12, 2021
            This thread was updated on Oct 12, 2021
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            Even after 3 months, they are not delivering the product. Not picking up our calls. And are not processing the refund.
            Be aware and don't buy from this brand.
            Read full review and 1 responses
            RoyalOak Furniture customer support has been notified about the posted complaint.
            Tried contacting customer support too multiple times. It was not helpful at all.
            They don't help in anyway and are not reachable AT ALL !
            Reply
            's reply, Oct 12, 2021
            Please send me your contact number and order number sir we are waiting for your reply, we will solve your issue. please send me sir.
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              anil-j
              Oct 11, 2021
              Oct 16, 2021
              This thread was updated on Oct 16, 2021
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Order Number- ROY00128298

              Date of Incident - 11-Oct 2021
              Description-

              Bought Sofa cum bed and while installation found, back rest was missing, leg was missing and pillow color was not matching with Sofa. There were mud stains over the sofa .
              Read full review and 1 responses
              Oct 16, 2021
              Complaint marked as Resolved 
              Thanks
              RoyalOak Furniture customer support has been notified about the posted complaint.
              Issue resolved by Royaloak. Delivered new sofa.
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                Recent comments about RoyalOak Furniture services

                Very much irresponsible royal Oak.. daily calling customer care, they r assuring that today definite sir, but till today failed to deliver.. It's really hectic service from royal Oak. EVERY PLZ BOYCOT...
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                surya.
                The complaint remains still unattended.
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