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RoyalOak Furniture Complaints & Reviews

www.royaloakindia.com

2.2

Updated: Jan 24, 2025

Complaints 1515

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662

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Good! RoyalOak Furniture values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that RoyalOak Furniture step up their efforts to fully resolve all complaints 👍

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RoyalOak Furniture reviews & complaints page 6

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Address: Nandyal

Hi Team,
We bought furniture sofa form royaloak store on 22 October 2022 we complained to them on the same day that we received the product in this way but they are not even responding we bought sofa which is worth 73000 please do needful. We are asking for them to replace with new one they are not even responding...

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Address: Next to Metro Cash and Carry, Kengeri Hobli, Mysore Rd, Bengaluru, Karnataka 560060

Website: royaloakindia.com

Dear Team,

This is to inform you myself Vivek staying in RR Nagar, Have visited RoyalOak Store near RR Nagar Next to Metro Cash and Carry, Kengeri Hobli, Mysore Rd, Bengaluru, Karnataka 560060, Myself purchased 3 products from RoyalOak and surprise is all 3 products are defective.
Purchased on September 11th 2022
No.1 - Dining Table set received with 3 chair and 4th chair received is used one and different colour...

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Address: Sainikpuri, Secunderabad

I have earlier raised a complaint (around 3 months back) on damage to the sofa i bought on November 19, 2021 from Royaloak furniture store, Neredment, Secunderabad. This is in one warranty and a service engineer visited to do manual stitching. He asked me to call him back if there is any damage again or if the stiches come off and he would have it picked for a proper stich at their service center. It did come off and since October 2nd week...

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Address: Gurgaon

With regards to my Order #[protected], dated 08 Oct 2022 Order ID : SO[protected] || Products LUKE COMPUTER TABLE, - it was expected to be delivered by 24th Oct 2022 but till 31st Oct 2022 its not yet delivered.

Further I am unable to track my order as it says my mobile number is not registered with RoyalOk (not sure this is weird). Last week I got a call after multiple enquiries from CUSTOMER CARE and they said my order...

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Address: ROYALOAK, YELAHANKA, DODDBALLAPUR ROAD, BANGALORE

We purchased sofa sets, cots and mattresses during pre-diwali sale from subject outlet of RoyalOak, We were attended by one Mr.Chetan and one Mr.Wenish (supposedly store manager). Based on value of purchase made by us they offered a complementary recliner worth Rs.24, 000 and we were asked by Mr.Chetan to choose the recliner type within this value. We chose a brown coloured recliner with rocking arrangement valued at Rs.24, 000 and e were...

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I purchased a product from sarjapur outlet under one condition that the delivery should be on 25th October and installation should be on max 26th Of October.

However the delivery was delayed giving FALSE information that I didn't confirm the delivery which is did after getting call on my alternate number.

When I called on support helpline the advisor was so rude that she disconnected my call and was literally...

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I ordered Royaloak Muar Malaysian Center Table in Sheesham Wood online. They didn't deliver my product but the status shows as Complete.
Their customer care is impossible to reach.
they don't receive phone call.
they never respond to email or complaint....

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I purchased a sofa set from your showroom in June 2022 .It has not been six months that the product seats are compressed.The product is not even used on daily basis and the condition turned like this .
It has been a pathetic experience we had with the royal oak . After spending so much money this kind out service you offer to the customer.
Earlier you delivered the damaged bed which when we rejected to accept it then you changed...

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Received 2 damaged sofa. I have sent several emails. Still awaiting firm information on replacement. Customer support only mentioning staff will get back. But 7 days have past and no calls received and details not given on email regarding replacement.
Pathetic customer service after giving damaged items. Not even bothered to reply by call......

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Address: 163 Bipin Residency HMT layout Nagasandra Karnataka-560073

Website: Dinning Table leg issues

I had purchased dinning table 2017 from Royaloak, now one of leg support got damaged after tightening..

My Name : Bijon Ghosh
Contact No: +91 [protected]...

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Address: Royaloakindia.com

Website: Royaloakindia.com

I have ordered online a budha idol for about 9000 INR on 18-July-2022. A badly damaged/ broken and mishandled Budha idol delivered on 23-July. The initial complaint was raised on 23-july with customer service by sharing the damaged product pictures and videos. The response from customer service team was very sluggish.

After many reminders, The damaged product has been reverse picked up after a month. It's been about 3 months...

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We bought the 6 seater Audi dining set a year and half back. Now one of table leg has come off due to screw loose or how it was installed and the table has become uneven and started showing gaps.
When we contacted the customer service, we were asked to upfront pay money and my question was can you please send someone and do a check on what all service is required rather than asking for money. Since I questioned them on the money till...

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Address: Lydia 702 Snn Raj Lake View Appartments,Dr B R Ambedkar Rd,29th Main Road,BTM Layout

I have purchased melaka Malaysian leatherette sofa...with in a year sofa joints got damaged fully...

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Hi,
I have purchased Atlanta American power recliner 3 s on 22nd September and delivered on 27th sep, due to the size issue the transport person claimed that he can fit the sofa into the service lift and request to unpack the sofa to fit into the service lift, with no choice left he unpacked and delivered with the bubble wrapped item. The complaint are listed below,
1, all the package materials were taken back by transport...

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Really Pathetic service...I ordered Queen Size Bed on 18/09/2022...As committed i was delivered on 21/09/2022.Till now no update from company. even after calling customer care multiple times they are saying product will deliver in 1 week...that to not conclusive on delivery date...I had to travel to home town on weekend they are literally dumb not saying anything on delivery date....

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I have received a sofa which is defective and low quality of wood. The sofa sitting wood has 16 bits of wood attached together which started to split.
I have reported this issue to the Thiruninravur branch manager Mr Danish
Initially he agreed to replace the defective part alone and send technician for fix. Later he refused for replacement and started asking money to fix the issue.
He did not properly answer my questions,...

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I have received a defective Sofa. The sitting wood has 16 pieces of wood attached and now it started to break.when i contacted the Manager regarding the issue, he suggested for paid service. Irresponsible Manager did answer for any of my doubts. He told to complain about the issue to anywhere in India as he will be the person to look into this issue. Very very bad way of treating the customer. When technician came for inspection after long...

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Ordered a sofa on 15th August 2022 with a promise that it will be delivered by 18th August 2022. Today it's 22nd September. Neither sofa has been delivered nor refunded is given. A customer manager name Pravin Raj openly told me that I will not get my money refunded and I should wait until I get my sofa. He also told that he can't guarantee when the sofa delivered as it is not in warehouse. Royal Oak service is very pathetic, no business...

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Address: Velacherry main road

Two months back I purchased a dining table from royal oak furniture velacherry branch but the dining chairs (2chairs) broken sooner.Regardings this I contacted them directly Mr.Sathya branch manager and sales women Manibarathy but no proper replies.Worst experience had before...

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Address: royal oak kukatpally hyderabad

I had placed an order for 3 seater recliner, king size bed and mattres on 22 August 2022 under the Order Number : SO[protected] from Royal oak store kukapally hyderabad . The same got delivered to me on 27th August in morning.
After assembly, I found that the item is defective and not matching the one that was seen in the store and informed about it to the fitting man Mr.Ramesh on the same day, he said he will post in their whatsapp...

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