RoyalOak Furniture Complaints & Reviews

The mattress is damaged and looks like the same is a used/second one. The form of the bed has come out to the side of the bed and the springs of the side of the bed are dislocated. The actual size of the bed is 10 inch but on the side of the bed it is 6 inch.

I reported this to the customer care of Royal Oak but they are closing the complaint stating that their service manager reported that the issue is resolved. Till date...

I had booked a 3+2 Seater Sofa from The Royal Oak showroom at Nagaram Hyderabad on 01 June and paid Rs 68400. The Sofas were delivered on 05 June and I had complained that the 3 seater supplied was damaged and not the one we had seen in the showroom. This piece had a large stain and the leather was shredded in the bottom, The company salesmen had thereafter visited my home to see the sofa on 8 June and promised to have it replaced. They also...

I have received wrong sofa On Tuesday 5th July 2022, so I immediately informed the store manager but still no replacement has been done and no one is taking any responsibility from royal oak to help the customer and to correct their mistake which has been done from royal oak side. Need someone to immediately take up this matter and do the needful....

Improperly attached door with damage and an unattached door left as is. Fitting status marked complete despite these issues....

I had raised the complaint multiple times to the customer care, send WhatsApp messages, NO RESPONSE. The quality of furniture is very poor and hard earned money is wasted...

Booked Garnet bed from Sarjapura store on 9th of June 2022 and while booking we have been promised that will get the delivery in a week time but its been 3 weeks now no delivery and no refund. customer care saying to talk with store manager and when i call to store no one picks the call. store manager saying to talk to customer care for refund. So far we have been treated as we have booked the bed from local shop. Pathetic company and pathetic...

Side table is damaged(Drawers are not working, table is shaky).
Queen Mattress damaged(Forms bulged out and the springs are damaged).
Crockery table door magnet lock is not working and the table is having scratches.
No response from RoyalOak even after repeated emails and calls....

Royal oak delivered very poor quality Sofa, sofas are not sitting properly on ground. 3 seater sofa is having manufacturing defect. They are keep on delaying for replacement or refund. I lost trust in royal oak on providing good quality. Please refund my amount or Buy back at discounted price.
Complaint Id: RIPL-24478...

I received a defective piece for my online purchase order #Sale Order: SO[protected], even one part(#25) is broken.
Please see the pictures attached, the same has been intimated to the installation engineer while he was installing.

I have been sending emails asking to fix/replace the defective item, however there is no response after 5 months. The last email response was as below and now they are not responding to...

I purchased Queen size Audi bed online in royaloak Bangalore. It got damaged. I lodged a complaint for repairing it . But nobody has responded, waiting for royalok support, nobody is responsible for customer support, the way they treat customers it is very bad for online purchangers. we do not know how to contact directly and get their support.

I have been waiting for their support to fix the issue or replacement.
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This is to inform you that on 8th Aug 2021 i had bought a Venice Italian leather Sofa 3S for 69K. It was said that the sofa would last long as it is made up of Italian leather. But i was totally disappointed to see the sofa parts are not completely made of leather due to which the inside back of the sofa is getting peeled off from the outside back which is made up of cheap rexine. I was shocked to see that just the inside of the back pillows...

We booked and paid for a sofa with Royal oak furniture sarjapur road, Bangalore branch on June 19th . ( ORDER NO: SQ[protected] ...They took the longest time to process the payment into EMI. which was still ok with us. We moved to Blr recently and did not have any furniture, they promised us the sofa would be delivered by wednesday or tuesday, i suffer form extreme back issues which is why the day of delivery was promised and we made...

Hi I've bought a bunk bed n it's so fragile n delicate the parts of the bed is broken n i need a replacement of those parts. N it's already 2 month I've raised a complaint n still thy r telling the parts r not available. I've paid 50000 for ur cheap bed n now not able to use also. It's my hard earned money n it can't go waste. I need a replacement of the damaged product immediately.
Ur customer care people are the worst people on earth...

Hi,
One bad day, I visited Berlynoak (Royaloak company), Sarjapura Bengaluru showroom, it was just window shopping and then sales person came to me and said there is very good offer going, buy 2lac worth furniture and get 25k worth recliner chair.
As I was not sure what to buy but sales staff suggested to make deposit of 2 lac now and latter you can select furniture but u will still avail offer of free recliner chair. br...

Supply order no. SO[protected]. Complaint ID RIPL-22844 Defective coffee table with cracked leg supplied on 31 May 2022.To be replaced earliest....

I purchased 2seater 3 seater Rome Italian LEATHERITTE Recliners vide invoice dated 30.06.2020. Left side hand rest lower part of 2 seater recliner is pealing out. The area, where LEATHERITTE is pealing out is made of sub standard product. I complained the same in Oct 2021 at the Nagaram show room, from where we purchased the product. After a protracted discussions, a technical person from Royal Oak visited and inspected the faulty part and...

Hi, After pissed off from all other furniture centre somehow I came to know about Royaloak and decided to buy product with all basics ask about the product and while purchasing the product they said product get checked and delivery would be fresh but they don't have right product and services in place and after talking they said they will replace the product, pls give sometime which means they promise n just cheat..top of that why they don't...

Order date: 5/03/2022 Amount paid: Rs.28000 Compliant number: RIPL-18815 Received defective furniture and when complained to the company about the same neither they provided a quality replacement nor refund. The defective piece has been taken back and now I am still waiting for the refund amount as they are unable to provide a good product. ( without cracks and polish matching) FYI I received 4 chairs which had a different polish with a cracked...

We ordered for a 3 door wardrobe by seeing the models displayed in store.
We asked for a fresh product as the display product was having scratches and was of poor quality. I took the photos of the displayed piece.
When we received the product, it was the same product which was in the store display.
When we confronted, they initially denied it. But when I showed photo proofs, they had to accept it.
Now that I'm...

I bought a new king size bed in Nov 21. It is giving terrible noise. I called customer care many times. Technician came but couldn't solve the problem till now....