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RoyalOak Furniture Complaints & Reviews

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Last updated Aug 9, 2022
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6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi
Bangalore North
Bangalore District
Karnataka
India
560043

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RoyalOak Furniture reviews & complaints page 8

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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — The sofa was dropped and damaged

The sofa was dupped and damaged...
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We have purchased dining table set 6 seater from royal oak on 5th september, which was delivered on 12th oct .

now within a month it was noticed that one of the chair's back rest has started bending.

As the product is on warranty . kindly replace the chair with new one . because no product damages within a month
RoyalOak Furniture customer support has been notified about the posted complaint.
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Royaloak Furniture — Royaloak luke 2 door wardrobe

    Sir

    Iam very happy to inform you that I received my order for the above on 1/11 for which i had made my payment vide Phone Pe SBI UTR No.[protected] for Rs 8990.

    Seeing the quality of the product and your after sale activities like immediate assembling of the same prompted me to place second order of the above to give to my daughter and accordingly I sent Rs 8990/- on 5.11.2021 via, Phone Pe UCO bank UTR No,...
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    I placed an online order on Nov 7 in their online store. The delivery was supposed to take place on Nov 19. Till now there is no communication on the status.
    1) They wont provide any shipment tracking ID. So you can't track your order.
    2) Worst customer care service. Never return your call or Executive busy tone.

    Order #ROY00132088...
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    Your website does not show any update. Where the item is? How many days pending.

    Its like a blackhole. We give our money and hope we will get something.

    Is that business? Real Shame. Message for owner - Hope you order something one day and its urgent for you, but no one gives you a response. Shall see how it feels. What goes around Comes around Mr. Royal Oak Owner.
    RoyalOak Furniture customer support has been notified about the posted complaint.
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      Ordered on 10 November 2021. Been 7 days already. No update in System.

      Really surprised on the working of this company.

      Possibly no one even cares about these complaints anymore. Previously someone named Deepa from their team responded now even that has stopped.

      Their offline store mentioned the item is available, upon booking next day the item is no longer available. It is strange how they function....
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      Order #ROY00131936 supposed to be delivered on 15th nov and till now neither they bothered to deliver the item nor bothered to provide an update. Customer care is absolutely rubbish. Seems like a fraud company....
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      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Royaloak Furniture — No update on order status ordered online

      Ordered bed from royal oak in 23rd oct and it been 24 days but still no update from royal oak. Customer care is not answering the calls....
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      I am amazed at how this company functions.

      Its like you order an item and then pray to god that it reaches you.

      They have these offline stores which say something and then online the story is entirely different.

      Till now there is no update on the website, No customer support number is available to check the status. Like really this is my last purchase with this company. Unfortunately have paid...
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      I am mr Pratik bhatt from mira road pin code 401107 I ah e visited one of your branch in location mira road I have selected the Turkish Italian fabric sofa the cost was Rs70000 and they are giving 20 % discount at diwali time but due to some reason I am available on that time but yesterday one of the employee name Mahesh he called and also message me that sir the sofa which you were looking was in 40 % discount that Turkish Italian fabric...
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      This is my second order, my first order came somewhat in time and hence that motivated me for purchasing a second time. But this time no regular status updates are being provided in regards to whether the item has been shipped or is in progress.

      Royal Oak really needs to up their game in regards to providing status updates.

      Order number - 618c077b97ee2
      RoyalOak Furniture customer support has been notified about the posted complaint.
      Also, when contacting via their "WhatsApp chat support" this is how it looks -

      Atleast show the accurate delivery date so that the customer knows when this would be delivered???

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        As per the discussion at Royal Oak furniture store, the store person had told me that the item is available in stock and I could order online.

        This is not exactly a complaint but a request for expediting the order -

        #ROY00132744

        Requesting the Royal Oaks team to check all warehouses as the store member had said that the item is available in their warehouse.
        RoyalOak Furniture customer support has been notified about the posted complaint.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Item got delivered but now have to beg the technician to come to fix.

          As if it is our responsibility to keep requesting for assembly.

          Very bad service by Royal Oak, possibly my last purchase.

          ROY - #ROY00132503
          Nov 10, 2021
          Complaint marked as Resolved 
          RoyalOak Furniture customer support has been notified about the posted complaint.
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            Order ID: ROY00123038

            Order placed on 11th Aug'21

            1 x Royaloak Discovery Marble 4 Seater Dining Table Set

            Received the set on 26th August. Received a mismatched colour chair.
            I have been following up since then through mail and through your customer care number. Nuthing has been done so far other than making false promised....
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Order summary
            Order #ROY00132503

            NO UPDATE IN REGARDS TO THE ORDER
            Nov 10, 2021
            Complaint marked as Resolved 
            RoyalOak Furniture customer support has been notified about the posted complaint.
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              Royaloak Furniture — Royaloak refused to accept request for exchange of poor quality of single seater fabric recliner sofa.

              Never knew that Royaloak Furnitures is such a bxxxxx sxxx company.
              Very bad experience of buying a single seater fabric recliner sofa from bannerghatta road/bilekahalli Outlet.
              Rs.19, 000 gone to drain. Unable to use the recliner for the purpose meant.
              Totally unprofessional sales team, unable to guide customer properly.
              Better to avoid Royaloak Furnitures, online or offline.
              Small non branded local standalone...
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              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Have purchased a dining table from Royal Oak Furniture online site, no proper update is being displayed in regards to the item.

              This is simply theft. They take the money and do not provide any update.

              Sale Order: SO[protected]

              Please help me get my item. Please.
              Nov 10, 2021
              Complaint marked as Resolved 
              RoyalOak Furniture customer support has been notified about the posted complaint.
              Item got delivered today but assembly is still pending. Let's see if that gets done.
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                I purchased a wooden sofa on[protected] for 46, 000. We have stiched kushiyon cover for 9, 000. Totally now the value of that sofa is 55K. From the date purchased within a month the sofa got broken. NOTE: We don't have any kids at home or any heavy weight person. So it is totally the manufacturing defect. We have informed the sales man and a officer. We asked for a replacement of that sofa and we don't want a repaired one. We need a new one...
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                I coimbatore purchased a wooden sofa on[protected] for 46, 000. We have stiched kushiyon cover for 9, 000. Totally now the value of that sofa is 55K. From the date purchased within a month the sofa got broken. NOTE: We don't have any kids at home or any heavy weight person. So it is totally the manufacturing defect. We have informed the sales man and a officer. We asked for a replacement of that sofa and we don't want a repaired one. We need...
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                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Worst service never seen before.Dispatched damaged dining table following up since six months not resolving issue.Deepa and subramanyam is following up but no getting proper support it seems.Nayeem is saying day and next day for dispatching new product but days are passing not delivering the product.please resolve issue with in a day other wise need to log complaint in police station.
                Nov 6, 2021
                Complaint marked as Resolved 
                Again damaged dining table dispacthed .credit note issued .Need to visit store and select another dining table.
                RoyalOak Furniture customer support has been notified about the posted complaint.
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