Hi Manoj & Team
Royal Furniture / ROYALOAK
Greetings of the Day!!
As discussed please find the attached visiting & ID Card of Mr. Vikas Kapani - Crime Editor @ News24. As promised for some special discount waiver, due to worst CUSTOMER service experience with Royal Furniture / ROYALOAK - Sector - 10 Noida..
We already informed Royal Furniture in regards to our worst CUSTOMER experience & dissatisfaction towards Royal Furniture / ROYALOAK.
Reason - Around 1.4 Years back we bought one Italian Marble Dinning Table of 65000/- Rs. in exchange offer. From Mr.Vineet as senior employee of Royal Furniture, sector - 10 Noida.
So we decided to exchange our old 5 seater sofa set in valuation of 7000/- Rs.
So we paid 58000/- Rs + our old sofa set of 7000/- Rs.
Total Amount - 65000/- Rs.
After paying the total amount, it was told by Mr. Vinnet Sr. Employee of Royal Furniture, that we are going to receive our new Product (Dinning Table) within next 10-12 days. And prior to that they will send someone to collect our exchanged product - Old 5 seater sofa set.
We agreed to the terms. Since then we only kept waiting and followed up for the same. Every time it was told by Mr. Vineet that he's sorry for the inconvenience and we are going to receive our Dinning Table in next one week. After this no one called us to deliver our new product or to collect our old sofa set in exchange offer. And we continously followed up with Mr. Vineet and other CUSTOMER service people. Every time it was told that in next couple of days we are going to receive our product. And every time we convinced ourselves thinking that its last time. So almost after two months approx someone called my wife Mrs. Swaty Kapani that he is coming to collect our exchanged items sofa set, and also the person who called was surely to much intoxicated. That he was not able to talk properly and he only kept on calling that day till night, by giving us time. We seriously waited for him to pickup our exchanged item. Then that person suddenly started talking ### with my wife. Somehow she managed and hung up on him and that person never called my wife after that. In fact we did followup with that person very next day and we tried to connect with Vineet. But no one ever answered, day by day our frustration and our worst CUSTOMER experience with Royal Furniture was only rising infact about to blast like volcano with senior staff of Royal Furniture. No one ever came back to us or explained us for such worst experience with Royal Furniture. Firstly I would like to mention, This is the kind of CUSTOMER service experience Royal Furniture gives to there CUSTOMERs after receiving full payment of there product. Not even they just take money, they don't even deliver our product till now, which we bought from there sector - 10 Noida Royal Furniture outlet. We as loyal CUSTOMER of Royal Furniture - we paid the product full amount and received invoice of full payment. But we never ever received our product till now. It's almost 1 year 4 months we never received our product we purchased from Royal Furniture, neither we received any single penny of our money we paid for new Dinning Table to Royal Furniture
It's seriously very strange and disgusting that such CUSTOMER experience from Royal Furniture. I really feel sad and feel pitty on Royal Furniture now. That how big brands works.
Reference Example :- Just for your kind information I would like to mention something in regards to amount we paid to Royal furniture or to anyone. - we paid 65000/- Rs for one Dinning Table, If this amount we paid towards SIP, FD, or recurring or anywhere else. Minimum percentage return we get is around 7%-8%. That makes our money grow day by day year by year.
But in this case neither our money grow and neither we received our new product we bought. It's seriously very sad. I will never ever recommend anyone no matter what to visit Royal Furniture and to buy anything from them.
Now the situation is its approx 1.4 years we didn't received our product we bought and neither we received our money back.
I am seriously so unhappy and annoyed with the kind of service from Royal Furniture / ROYALOAK. I am surely going to raise this complaint against CONSUMER COMPLAINT law.
Because THE BEST part is we bought Dinning Table of 65000/- Rs in exchange of old 5 seater sofa set in 7k valuation . But no one ever came except that day when someone call from Royal Furniture packers and movers but no one turned up to collect. And as we know it's almost 1.4 years old story, and i am sure every one agrees in regards to so much time passen already, I am sure no one keep there old product for so long. That too our old Sofa was kept in our old house and Same time we bought a new sofa set.
Anyways my point is that when we bought Dinning Table from Royal Furniture for 65k in exchange offer. So we paid 58k + exchanged item value 7k.
And Mr. Vineet who was never there all the time representing Royal Furniture took so long by not delivering our new product and not collecting our old sofa set. Makes everything messed up. And no solution given. We got really tensed when from last few months Vineet stop answering our Calls and sometime he use to answer and start giving excuses by stating his father is not well, he's on leave, his mother is struggling medically. We still use to understand his part and agrees to give some more time to deliver our product. But same story all the times makes us sceptical about him and our trust breaks when we saw Royal Furniture outlet sector 10 Noida is seazed for some business internal reason. Which we are not concerned about. Since then we are following up with Royal Furniture staff, no solution received and no action taken as of now. In fact Mr. Manoj Store manager tried to consult with seniors of Royal Furniture and came to a conclusion that CUSTOMER should pay extra 7k to get there own product they bought from Royal Furniture. Because exchange offer ends due to there organizations own fault by not collecting our old sofa set and not delivering our product we bought. and now as I mentioned above we didn't kept our old sofa set from last 1.4 years. And we dispose our old sofa due to less space in our old house. And now it's been told to us, to pay 7k extra if we want that same product we paid 58k for. Which don't t make any sense and it's seriously unexpected from such a big organization. Who don't even CARE for their own old CUSTOMERs, who's dealing with them from quiet long time. Instead of being apologized to CUSTOMERs and deliver the product on priority. Royal Furniture responded and informed CUSTOMER to pay more 7k to get the product else this case is kept the same way its kept from last 16 months precisely.
Royal Furniture doesn't CARE to solve the problem and hardly matters to them that what CUSTOMER is facing due to there fault. And they also said if we don't pay 7k we will not get our product, or if we want refund then we have to wait for 20 more days to return the amount, without any compensation. Or we can buy any other item of 58k which we paid already in beginning. That's the kind of awesome service Royal Furniture gives to there loyal CUSTOMER. And they are so rude to solve this issue.
I am not going to take return of my amount without any compensation, and also as CUSTOMER I will not pay any extra penny to buy the same product we already bought.
THE BEST thing as loyal CUSTOMER I can do, that last time when we spoke to Vineet employee of Royal Furniture said he will take approval of 5k and balance of 2k to be paid by us to solve discrepancy of 7k balance amount.
We are looking forward for your positive and bayast SUPPORT. Kindly give approval on priority without any more excuses and also in coming week we want our product to be delivered on priority because we have some celebration at our place.
Please refer my above mentioned details of CUSTOMER experience.
Billing information
Name- Madhu Kapani / Swaty Kapani
Ph - [protected] / [protected]
Add - Sector - 34 Noida
Product - Italian Marble Dinning Table 4 Seater.
For any concern please feel free to CONTACT me.
Thank you
