RoyalOak Furniture Complaints & Reviews

Sir
Delivery of goods not done and order cancelled by Royaloak on 2 Dec, why refund is not being given back
Our order dated 09.10.2022
[protected]. And.[protected] dated 12 Oct 2022 were cancelled on 02.12.2022 due to delivery of goods not possible, but till date refund not credited in account
Amount. Rs. 17409.72. And. Rs39409.99

Please refund the amount as soon as possible

What wrong...

I had ordered a dining table and a corner stand form Royal oak on 22nd December. They were supposed to reach me on 25th December. Then I get a call from the customer care that the product is defective and we will deliver after 15 days. I asked to cancel the delivery. I have not got a refund and the Customer care is not reachable. Written several mails to Royal Oak and there is no reply from them. I have paid around 22k and really worried...

Hi Team,

My furnitures are not delivered and the website shows as delivered. Customer care is not reachable and i am tired of calling them. If it connects also once i tell my compalint they disconnect my call....

I have ordered one item from royaloak website of rs9900.Then after the estimated delivery date i didn't receive the product so i called them.Then they said that i will not receive the product as it was not possible for them to deliver so the said that they will refund the amount.But till now i am not getting my refund back.Its more than 1 month now every time i call them they say the same things sometimes they even don't receive my calls...

It's been more than two weeks since we paid money for the 3 seater sofa and dining table. We haven't received the 3 seater sofa, only yesterday after several chasers, we got the dining table yesterday. Nobody in the shop is giving me right information, nobody knows it too. They are such untrained, unqualified people, Even the manager gives u only false promises. I need my sofa to be delivered in two days. It's such a pain....

I purchased a bed from royal oak on the 27th oct2022, and was supposed to be delivered by the 11th November but it was not delivered, i was then promise by customer care that it will be delivered to the nearest showroom which did not happen. So i requested for refund but they stop picking up my call, its goingbto be two months now, please help...

I had ordered royal oak 6 six seater dining table and the order i'd is as mentioned below ORDER #[protected] which should be delivered on 14th of November and I had not received the product and called many times to the customer care and after 10 days they picked the call and said that the product has been damaged and online order manager "Mr. Praveen Raj" has been connected with us and he told that the order was damaged and reordered the product...

I have bought the sofa 18 months back from your Mysore Road branch in Bangalore.

Some of the stitches are open and cushion is coming out.

Can you please send your technician to fix it?

My name: Neelakantaiah
Number: [protected]...

Sir my leathere sofa set mar 30 2022 ko kariditi. Lekin vusme jitne se kuch gadda jasi andar ki taraf jarahihe. Humne royaloak me phone karke bataya photos bi bheja hu. Vunone akar check karenge karke bola he. But koyi bi nahi arahahe.. My ne dobara call kiya to nahi vutarahahe. Royaloak. Khammam. Telangana. Customer.name.umarani.sudaganiw/o-Naresh.sudagani....

Please refer to our telecon . I had purchased Ashoka single con on Jan 2022 and the joint found in one side length frame was came out . Since the product is under warranty please do the needful rectify or replace it.

Complaint ID : RIPL-33927 dt[protected]
REMINDER 5

HI,

I Regret to inform that for my each and every email communication, I am only getting such a standard reply stating that...

We had purchased Queen size Morris bed (Teakwood) from Royaloak furniture Honnenahalli, Yelahanka, Bangalore branch. We can see a long crack in of the legs of bed and we request for replacement.

Invoice reference: SI[protected]...

My name is Logesh my order num is[protected]
My delivery date is nov 2 2022 but it not delivered there is no response from customer care if we ask for delivery date they keep on fleeting my time i paid my amount and waiting for a while. We belive it is a gud company for furniture but there is bad opinion created by you soo we wont refer anyone to buy furniture in this shop if it repeats ..please reply and do my need at earliest...

Team - I’ve purchased 1, 2 and 3 seater recliner on 11th may 2022. 2 seater recliner is malfunctioning now and raised a complaint RIPL-34092. Please Osage is 5th day and received any response. Tried calling customer care number but it’s getting disconnected as all executives are busy....

Order number: SQ[protected]
[protected]/[protected]
Very horrible after service. No proper communication and response. Gave wrong product and took extra money for replacement. The replaced item was in pathetic condition. The store manager and executive were totally irresponsible. I Do Not recommend Royal oak, Airport road store....

Hi Team,

I have ordered the bed in the month of oct. I got the delivery date as 8 th nov. Till now I didnt recieved any update from the royaloak. When i tried to call customer care they were not responding. This is not fair from royal oak...

Respected sir / madam,

I am Mohamadsaleem Gudgeri residing at Sa-4 Shakuntala Apts, First Floor, Near Ganesh temple, New Vaddem Goa.

On 06th October 2022, I had placed an order. order no.[protected] for Royaloak Muar Malaysia LCD stand (TV[protected] through online Royaloak site. Payment is done through Razorpay and Amount is debited from my RBL credit card of Rs.11, 999.42.

The product was Estimated...

Hi Team,
We bought sofa from royaloak furniture shop from nandyal on 22 October 2022 which is damaged they did not check and give we complained them on the same day that it’s damaged while we sit it’s bending they told as to check but we were not able to check as it is covered totally . They are not at all responding to our case it’s new one we did not even use it we are asking to replace them with new one they are not at all...

Hi Team,
We bought furniture sofa form royaloak store on 22 October 2022 we complained to them on the same day that we received the product in this way but they are not even responding we bought sofa which is worth 73000 please do needful. We are asking for them to replace with new one they are not even responding...

Dear Team,

This is to inform you myself Vivek staying in RR Nagar, Have visited RoyalOak Store near RR Nagar Next to Metro Cash and Carry, Kengeri Hobli, Mysore Rd, Bengaluru, Karnataka 560060, Myself purchased 3 products from RoyalOak and surprise is all 3 products are defective.
Purchased on September 11th 2022
No.1 - Dining Table set received with 3 chair and 4th chair received is used one and different colour...

I have earlier raised a complaint (around 3 months back) on damage to the sofa i bought on November 19, 2021 from Royaloak furniture store, Neredment, Secunderabad. This is in one warranty and a service engineer visited to do manual stitching. He asked me to call him back if there is any damage again or if the stiches come off and he would have it picked for a proper stich at their service center. It did come off and since October 2nd week...