RoyalOak Furniture

RoyalOak Furniture Customer Care

Royal Oak

Website:

www.royaloakindia.com

Address

6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi
Bangalore North
Bangalore District
Karnataka
India - 560043

Customer Care Phone Numbers and Contacts

Phone:

+91 88 8079 8811

356

225

Additional info

Banasawadi
15/1,Outer Ring Road, Dodda Banasawadi, Bangalore 560043
+91 80 4167 1568
+91 88 8079 8811

Bannerghatta
#323/183, Arakere, Bannerghatta Main Road, Bangalore 560083
+91 80 4112 4319
+91 88 8079 8811

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Customer satisfaction rating

24%

View Statistics

Complaints

921

Pending

Resolved

215

So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours

Mon	10:00 am - 09:00 pm
Tue	10:00 am - 09:00 pm
Wed	10:00 am - 09:00 pm
Thu	10:00 am - 09:00 pm
Fri	10:00 am - 09:00 pm
Sat	10:00 am - 09:00 pm
Sun	10:00 am - 09:00 pm

RoyalOak Furniture related photos (625)

Damaged Product Delivered, no resolution yet instead raising a ticket. No hardcopy of invoice

When will I get my refund

The promised product not delivered on time even continuous follow up after payment done

Complaints with pictures are more trusted and informative View all

RoyalOak Furniture Complaints & Reviews

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Ryan Riya

Oct 17, 2020

Singapore, Singapore

Very bad customer service from royal oak Thiruvananthapuram.. the behavior of staff was very irritating. Because of this behavior...

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VimalKumar N

Oct 17, 2020

Istanbul, Turkey

We got delivery on 9th October for order #ROY0071733 and still, no one has come for installation.
We reached out to support multiple times via email, chats and WhatsApp.
Still, there is no satisfactory effort made to resolve our issue. We requested for an escalation and the support representative abandoned us on the chat.

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Incomplete installation since 8 days of delivery #ROY0071733

Complaint Status

[Oct 17, 2020] RoyalOak Furniture customer support has been notified about the posted complaint.

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Kuhu Sharma

Oct 16, 2020

Hounslow, United Kingdom

Order Number : ROY0070598
I had ordered a 3 seater sofa from the Royal Oak website. It was supposed to be delivered on 13th Oct, 2020. Since the last 4 days, I am seeing the status as out for delivery. I have still not received my sofa and I am not getting any update as to where it is. Please help.

Regards,
Kuhu

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Complaint Status

[Oct 16, 2020] RoyalOak Furniture customer support has been notified about the posted complaint.

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Harish S K

Oct 15, 2020

Mumbai, Maharashtra

I had booked Dinning Table + Ward Robe bearing Order ID [protected], the delivery date provided was for 10/15/2020 on for dining...

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Srirangan87

Oct 14, 2020

Tokyo, Japan

Royal Oak is falsely promising customer stating that the installation will be done in 72hrs, once the product is delivered....

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Kalpna Koul Harkar

Oct 13, 2020

Bengaluru, Karnataka

I am very disappointed to have purchased the Study Desk from Royal Oak .This item was delivered on 11th May 2020 during Lockdown....

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Phanikanumuri

Oct 12, 2020

Tokyo, Japan

I ordered office chair online through there company website on 30th of september, and immediately engaged customer support...

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Darshank79

Oct 10, 2020

Tokyo, Japan

All the employees of Bannerghatta showroom are cheats Mohan is basically a goon who says do what you want we can't help you or won't help you. Murali, prasad act like they are busier than the pm but they are busy giving reasons. 4 tech visits and still they can't fix the problem and they can't own that they gave a faulty product. Instead of doing that they say this.

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Complaint Status

[Oct 10, 2020] RoyalOak Furniture customer support has been notified about the posted complaint.

Vamdi Krishna Oct 23, 2020

no responsible person in the company to give an update on the order Order # ROY0073861
Placed on Wed, 07 Oct 2020. After sales service is important but this shows us the people how they are working and the company standards.

Not yet all happy how the people response and the contact numbers in online no one will answer the call may be this is my last order with royaloa kcompany.

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ViswanathaChalla

Oct 9, 2020

Singapore, Singapore

HI,

I have ordered the Lazer chair from Royal Oak and they have delivered me the Damaged product, I have calling for Warehouse and concerned support team from One month no one are taking the request to repair the damaged team.
Highly un professional response from the team never expected this.

I have paid 10000 from my hard earned money for your damaged product and now you are causing me mental trauma by not responding to my query.

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Complaint Status

[Oct 09, 2020] RoyalOak Furniture customer support has been notified about the posted complaint.

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Riya Chandra

Oct 9, 2020

Tokyo, Japan

I have purchased a shoe rack which was delivered 8 days back but installation not done yet. They said it will be done within...

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Jayanthi Serin

Oct 7, 2020

Singapore, Singapore

The order details say that i will get the chair delivered by october 4th, 2020. I haven't received any order. I'm continuously following up on email, watsapp. No response. I am buying this chair for my posture health issues. Delaying this is worsening my situation.

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online order: roy0071797. royaloak berry office chair with steel chrome finish

Complaint Status

[Oct 08, 2020] RoyalOak Furniture customer support has been notified about the posted complaint.

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Veeneeth

Oct 7, 2020

Singapore, Singapore

I had placed order roy0066016 in royaloak. India.com on 5th sep2020 and it has been more than a month now.

Initially...

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Ongmu Dukpa

Oct 6, 2020

Singapore, Singapore

I placed order#ROY0069712 on 18 sep, 2020 and got the order with delivery date as 3rd october. But today is 6-oct-2020 but...

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Ranojoy1010

Oct 6, 2020

Marseille 01, France

The above consignment is not delivered as per timeliness with no information on status. After several follow up with your...

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Murtuza Zakiuddin

Oct 6, 2020

Singapore, Singapore

Dear Team,

My name is Murtuza Zakiuddin. I am a regular customer of Royal Oak for last few years. Recently...

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Pret.S

Oct 5, 2020

Hounslow, United Kingdom

Last 15 days I am waiting for the complaint to get resolved from Royal Oak but no one is bothered.i am tired sending emails...

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Ongmu Dukpa

Oct 4, 2020

Singapore, Singapore

Order was booked 15 days ago and schedule delivery date was on first week of october, 2020 but still there is no communication from their end. Sent mail to online help as well as contacted via chat even whatsapp is not responding about the status of the shipment. Order#ROY0069712. Kindly check if shipment cannot be delivered then please refund my money

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Complaint Status

[Oct 04, 2020] RoyalOak Furniture customer support has been notified about the posted complaint.

Ongmu Dukpa Oct 7, 2020

Sending reminder mail via chat and whatsapp and even chat via zendesk no one knows about the order. They are telling to contact customer care via email and whatsapp but there is no proper response.ki ndly revert

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Pooja Choudhary 91

Oct 3, 2020

Singapore, Singapore

Royal oak took my order on 09 sep for 15000. There has been not a single notification sent and communication from them. No one replies on WhatsApp chat, email and no one calls for any information. My money is stuck and there is no help at all.
Please help Order id ROY0067173

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