RoyalOak Furniture Complaints & Reviews

This is really pathetic service by such a big brand, purchased almost every furniture of my house but a part from sofa everything was damaged during delivery, when I complaint to showroom, they send a person who just used touch up to make it little invisible, but it's looking like I have taken a second hand furniture .

I suggest everyone never ever buy furniture from royal oak .

Naam bade aur darshan vahiyad...

I had pushed a office chair on 2nd Feb and got installation done on 7th Feb. While installation its bee noticed that, they have send the wrong product. There is no use of calling Customer care multiple times. Finally I have to rush back to Showroom (Kanakapur Road branch, Bangalore). The response from Manager and staff was very poor and their reasons are unacceptable. My invoice ref number [protected]. Can someone help me to escalate to higher...

On 30/12/2020 we purchased a Logan Computer table from Marathahalli, Bangalore, Royal Oak furnitures showroom. We received a broken drawer and even the installation guy told us it is defective from the manufacturer company itself. He took a pic and raised it to the concerned team. Even we are following up daily, no proper response and ETA on the same.
Order No: [protected]
Store: MRH
Date: 30/12/20
Name: Ashok...

Hello team, have ordered single bed from bangalore yalahanka Royal oak store on Dec 6th 2020, but till now ni clue where the product is and never received call from store nor royal oak as company person.

Just took money and update till date

No booked from cell no [protected]...

This product purchased Sunday, 5 July, 2020, online due to Covid lockdown.
The Chairs and Table were getting loose every now and then. as the tools were provided, I have tightened it.
But with in 6 months two chairs started to give away and found chairs had developed cracks. These chairs were used only for online class and only used by my 13 years children.
Ticket request (21545) was logged and inspection was done and...

We had purchased a Sofa for 2 Lakhs and within one month it started peeling off. On complaining to the customer care after several attempts. They said the technician vendor will come and pick up the Sofa for repair. Complaint ID : 46006. It has been 2 months and nobody has ever turned to address this issue. Now nobody lifts the phone and even if they attend our call, they will mention that they will call back and no response.
br...

I have purchased the sofa and within 3 Months its leather become faded. Within 6 Months some spring projected from the seat and I informed your Calicut branch as well as sent mail to your customer support. But unfortunately there is no replay from both side. Please find the current status of the sofa. Please do the needful to solve the issue. I am very disappointed while seeing this product in my house. Please help me.....

Royal oak is just a publicity stunt. Worst experience with the store staff and manager, Not sure about other locations but Old madras road branch in Bangalore is hopeless. Not yet Received the whole order yet even after 25days of wait, top of it we have received a broken computer table which has not replaced. Manager is totally irresponsible. Local store ppl responds better than these store. Even no use of contacting customer care as they...

We have placed an order on 03 January and to day is 27th January. They said all products would be delivered within 7 business days but two items not delivered as of today. They said the following reasons every time we contact-
1. Vehicle met with an accident
2. Systems are down
3. Items out of stock, items were available at the time of taking orders
4. Sales person and store manager don’t pick up our calls...

Table delivered but no yet assembled

Order number ROYO088920
No response from what's app chat, just taking the details but no action so far.

No response from customer care toll free number. Simply replied as communicate over what's app.
Requested for escalation number, replied as no escalation number

It looks like frustrating to customers.

This is my first purchase...

I ordered a product online and after a long chase the item got delivered almost 1 month later of the expected delivery date.
Found the product is damaged and complained immediately. The respective executive raised a ticket for damaged product. Almost 3 months over no steps taken yet except few status call. Why such Fraud Companies are allowed to do their online business? Why the Govt of India does not lapse their business license?...

I bought a wardrobe from Royaloak, they didnt had cancellation policy but on the same day i tried to get in touch with them to cancel my order
They dont have proper customer care and they dont cancel the order i made request so they agreed and asked me to wait for 20 to 28 days to get the refund a lady named Veda Poojari was taking care of my case at last she even blocked my number and when i tried to call her from different number...

I took quotation from ROYALOAK show room banasawadi for office chair and table total cost around 22, 900 INR with paid amount on 28/12/2020 . They confirmed a delivery time on 10 days with installation free charge .I had started getting much disturbing IVR automated call for delivery by next day itself continuous 3 times to both of my office cell and personal number even I had given confirmation date prior as I will be busy at my work hours...

Hi,
On the 18th nov 2020, i ordered a TV stand which should be delivered by 3rd dec 2020. Order #ROY0081009- Since my order was not delivered, after several msg and one complaint tru this website, I could have one person from RoyalOak and told him to cancel my order.I sent bank details also. Since that day (15/12/2020), I am waiting for the refund. RoyalOak said the reimbursment will be done in 15 days but no refund till today. br...

I placed order for Computer table on 31st Dec 2020, till now product not delivered. There is no response in WhatsApp and email. Tried reaching through call many times, they are telling will be calling back in another 5mins but not getting any call back.
Please male it deliver.

Order details:
Reference Number: 5fecc75b4807e
Order #ROY0086715

Thanks....

I bought a teak Morris Queen bed. After installation we observed that the bed's head board is was damaged from the corner as if it was dropped. I want this to be replaced as i don't want to accept any damaged products....

HI RoyalOak,

I booked Computer Table and Coaster Chair. it has been almost months and it is not delivered yet.

No response from customer care.

A good way of cheating people using Brands and this is the reason Amazon/Flipkart are growing.

Thanks,
Yeswanth M N
+91-[protected]...

There is no proper communication from customer service.No one will lifting the call.
After getting the product deliver we have to wait 10-15 days to fix it. We wont get any response from anyone. No standby words.please dont buy any products from this company because there is poor quality of customer service. If management seeing my review please respond back to me. I dont know how many days I have to wait to get reply for this compliant....

Hi My name is Zubair I have bought Meleka malaysian sofa set (3+2) from Royaloak - attapur Hyderabad they delivered only 2 seater and its 14th day running still they are not answering correctly. when its going to deliver, very reckless behavior from staff....

Hi,
I recently bought a Melaka Malayasian 3 seater sofa from Royaloak Attapur Hyderabad store. I visited the store, and there was a display set, which I inspected and bought it, as it suited my requirements of soft back comfort. It was delivered & installed for me on schedule. No complaints there.

Post installation, when I sat on the sofa, it was very stiff and after 15 mins of sitting on it, I had a backache. Immediately...