RoyalOak Furniture Complaints & Reviews

I have raised the concern of my purchase initially (i.e June 2020 via email as well as whatsapp) since customer service people were not available during covid situation, in the store the person has advised me to raise the request via whatsapp and email but no response service department. Two times I have visited the store regarding the same also tried contacting customer care multiple times but i couldn't get connected.

Have sent multiple follow up as well attached screenshot and refer the trail mail as well for your reference.

But its surprising that customer service people are active soon after the warranty period is over?

Royal Oak calls 10 times a day when they want sales. Take full payment upfront. And now they are not delivering my products.

It's been 3 days after promised delivery date. No call back from them. Their customer service department doesn't answer or respond at all
Person who called for sales and promised support, refuses to answer calls

Ordered bonn german leather sofa on 26th sep2020. No.ROY0071613, online, commited date of delivery is 11th oct, 2020. Today is 18th november, 2020, not responding for mails, whatsapp, calls, very very irresponsible, not even giving reply, already complained here on 6th nov, 2020, still nothing had gone forward, so finally i decided to make cancell the order, and do refund the amnt as ASAP.

ROY0074935 - I have placed this order 12th October, 2020 and actual delivery date(27th October, 2020) was passed but still not received my order.
There is no update about the order and they not return my money.

I had ordered a 4 seater dining table from Royaloak furniture on 19th September which was supposed to be delivered after 15 days, but they failed to do so. The local dealer in Bhubaneswar lied to me that due to the corona the delivery is delayed, but in actual the item has not yet arrived in Bhubaneswar yet. Called the customer care, state head personnel so many times.. Didn't pick up the call. When i requested for refund, its been over 20 days they are not returning my money.. Neither replying my mails nor calls.. Ruined my durga puja as well as Diwali..

I ordered a dining table from royaloak website on 4th November. On tracking it only shows order received till now. There's no number to call to, no one replying at WhatsApp and email.

They promised to deliver the product on 8th November and after that they extended the date to 25 December. Today (17 nov) i got another email saying that they don't have stocks in Bangalore and are extending the date of delivery to 5th November. What's the problem with this company????

My order details:-
Reference Number: 5fa2e250aeec7
Order #ROY0079072
Phone number - [protected]
Product - Royaloak Geneva Metal 6 seater dining table

Why are they taking orders if they don't have any stocks available. They don't give any proper date of delivery. They extend the dates again and again. No proper customer care number. They are just taking the money and later no sign of the product. Is this a fraud company??????

Hi All,

Seriously I need to tell this company is a fraud and running a ### in the name of online platform. No contact number works for the CUSTOMER care. Only number for the warehouse person has been arranged: [protected], who will not pick up the call and if luckily he picks up, repeating the same message that it will be delivered within 2-3 days.
Seems like online Chat window opens up at 5 PM IST. Because at 11 AM IST it is showing we are not online.

Please do me a favor and return my money, I will be grateful to you and run your ### by making people fool by stating order status as : Warehouse processing.

Order Number: ROY0075585
Oder Date: 15th Oct, 2020
Order Status: Payment success
Track Order status is showing: Ware house processing since last one month

Hi everyone.. Royaloak is a fraud company. I ordered my chair online with order ID ROY0077029. Seriously it's been a month, no response from anyone. Worst customer service, no one Will respond on mails, what's app chat nor calls. I request all my dear friends, please avoid purchasing of any product here. I don't want you all to feel this harassment. Royaloak Management is worst

Order no. [protected]

I paid 85000 rupees but Sofa not getting delivered and my amount is also refused for refund.

I need my money back.

We purchased a Sofa cum bed online from Royal Oak. Its not even been 15 days and the sofa Springs are coming out. Quality is not at all good

Table drawer broke...very disappointed with after sales service and quality of furniture.

Invoice number:[protected]
Invoice date:19.03.20
Order number:[protected]
Item code:CP710BL-1
Amber computer table-1M-BOK
The drawer is broken very badly n come out. Shown to royal oak branch in Bengaluru ( on the way to the airport)

Hi,
I have purchased a product on 18th Oct 2020, date of delivery on or before 1st Nov. Collected one number [protected] from company website only for whatsapp. But nobody even bother to response.

Collected another number on 28th October from website ( west bengal ware house [protected]), he assured me will be delivered within 2-3 days. Now he is not receiving my call at all.
I am now really confused whether it is a fake online store or not. Please arrange for delivery for the following order or refund the amount cancelling my order.

Also note that, yesterday I called customer care number[protected], provided another mobile number, after a long try once he received, told he is a sales guy, not responsible for delivery. Really pathetic, as I am begging for my product.
[protected]
Order Number : ROY0076307
Royaloak Spencer Office Table 1.2M in Melamine Finish
Total Amount :Rs. 11903.5
Quantity :1
Order Date/Time :18th Oct 2020 10:24 PM
Payment : Success
Transaction Number : 5f8c735fe8fab
Order Status : Warehouse processing

I had purchased a Computer Table on October 26th, but yet to get the installation done. Phone number of the Branch is either not reachable or nobody picking up.
Order Id : [protected]

Dear sir,
I have ordered a two door wardrobe on 6th November 2020. I received a call on 9 November informing that product will be delivered on 10 November 2020 before 6 pm but the product was not delivered till date(12 Nov 2020). And order status is showing as "Installation in Process". Even when I tried to reach the Royal Oak team via calls and WhatsApp there is no response from their end. I even raised the issue on emails.
Order ID:ROY0079245

Order Number : ROY0075594

I placed an order for "Berlynoak Vigo King Bed" on 15th of Oct and was supposed to get it on 30th of October.

I have sold my previous bed such that I can empty the space and get my new one. I texted the customer service on 28th for a confirmation and was told that it will be delivered on time. I was happy and excited for their response then.

Pathetic Experience 1:
On 30th when I texted to confirm when they would arrive I had no response, after continuous follow- up i was told that the product was not shipped at all.

Pathetic Experience 2:
On 31st I got a call from MR.Sunil Mathew and he was trying to tell us that we have to wait for a month to get the product.

Pathetic Experience 3:
After a brainstorming session I have asked Sunil to check with the local Royaloak furniture(Anuradha Furnitures) as they said that they have the same product ready. He was supposed to update us which he did not.

Pathetic Experience 4:
Your customer service is Pathetic. No proper UI to contact, no proper response. I had to move around circles everywhere. whoever I reach they say that's not the right place.

Either provide a solution today or cancel my order and refund the amount immediately.

There are so many more pathetic experiences, I would need a book altogether to be shared.

I have ordered computer table on October 18th, it was supposed to be delivered by November 2nd. Till Now no communication regarding delay.

I tried to cancel the order but no confirmation for that also.

Order #ROY0076154
Placed on Sun, 18 Oct 2020

delivery date: Mon, 02 Nov 2020

Regards,
Vishnu

It's been over 30 days that we had ordered a dining table from royal oak by doing a full payment online. Since the day of the booking till today, we have not received any communication on when the product will be delivered or why there is a delay. The customer care executives always say that they will call back in next 30 mins but they never. Their whatsapp number always shows you the repeated message on getting back to us in 24 hrs which they never really do.
This kind of customer service is one of its kind and unheard of. They simply do not respond. We at this point don't even know if they are going to deliver the product or not.
Need this complaint to be looked at and responded to.

I had ordered a table and a bed (order is:ROY0071164) worth more than 50k on sep 24th 2020, and they promised to deliver on oct 9th, since there was no update I had cancelled the order on 12th oct, it’s 10th nov I have not got any update on my refund, they don’t reply on the whatsapp number and there is no number to call back to them

Order Number: ROY0068444
Royaloak Geneva Sofa Black
Total Amount: Rs. 27637.5
Order Date/Time :13th Sep 2020 09:21 PM
They have cancelled this order after 15 days of the order date by saying the item is out of stock. They confirmed over WhatsApp that they will process the refund and it will be refunded with 10-15 days. But it's been a month I keep following up with them but no response from their side. First of they don't have any phone number, only a WhatsApp number. So you won't be able to talk even!
I strongly believe they don't have any honesty or ethics at all. It seems to be that someone chitted and louted my money by using a furniture portal.

I ordered a dining table from royaloak and they said they would deliver the product by 8 nov(4 days after booking), but still it shows only order received by tracking. I have already paid the money. But I'm not able to contact any customer care. No one's replying in WhatsApp and online chat. I don't want to receive my order late like others, that's why I am complaining now only. Please rectify this asap.
Reference Number: 5fa2e250aeec7
Order #ROY0079072