RoyalOak Furniture Complaints & Reviews

Hi everyone.. Royaloak is a fraud company. I ordered my chair online with order ID ROY0077029. Seriously it's been a month, no response from anyone. Worst customer service, no one Will respond on mails, what's app chat nor calls. I request all my dear friends, please avoid purchasing of any product here. I don't want you all to feel this harassment. Royaloak Management is worst...

Order no. [protected]

I paid 85000 rupees but Sofa not getting delivered and my amount is also refused for refund.

I need my money back....

We purchased a Sofa cum bed online from Royal Oak. Its not even been 15 days and the sofa Springs are coming out. Quality is not at all good...

Table drawer broke...very disappointed with after sales service and quality of furniture.

Invoice number:[protected]
Invoice date:19.03.20
Order number:[protected]
Item code:CP710BL-1
Amber computer table-1M-BOK
The drawer is broken very badly n come out. Shown to royal oak branch in Bengaluru ( on the way to the airport)...

Hi,
I have purchased a product on 18th Oct 2020, date of delivery on or before 1st Nov. Collected one number [protected] from company website only for whatsapp. But nobody even bother to response.

Collected another number on 28th October from website ( west bengal ware house [protected]), he assured me will be delivered within 2-3 days. Now he is not receiving my call at all.
I am now really confused whether it...

I had purchased a Computer Table on October 26th, but yet to get the installation done. Phone number of the Branch is either not reachable or nobody picking up.
Order Id : [protected]...

Dear sir,
I have ordered a two door wardrobe on 6th November 2020. I received a call on 9 November informing that product will be delivered on 10 November 2020 before 6 pm but the product was not delivered till date(12 Nov 2020). And order status is showing as "Installation in Process". Even when I tried to reach the Royal Oak team via calls and WhatsApp there is no response from their end. I even raised the issue on emails.
Order...

Order Number : ROY0075594

I placed an order for "Berlynoak Vigo King Bed" on 15th of Oct and was supposed to get it on 30th of October.

I have sold my previous bed such that I can empty the space and get my new one. I texted the customer service on 28th for a confirmation and was told that it will be delivered on time. I was happy and excited for their response then.

Pathetic Experience 1:br...

I have ordered computer table on October 18th, it was supposed to be delivered by November 2nd. Till Now no communication regarding delay.

I tried to cancel the order but no confirmation for that also.

Order #ROY0076154
Placed on Sun, 18 Oct 2020

delivery date: Mon, 02 Nov 2020

Regards,
Vishnu...

It's been over 30 days that we had ordered a dining table from royal oak by doing a full payment online. Since the day of the booking till today, we have not received any communication on when the product will be delivered or why there is a delay. The customer care executives always say that they will call back in next 30 mins but they never. Their whatsapp number always shows you the repeated message on getting back to us in 24 hrs which...

I had ordered a table and a bed (order is:ROY0071164) worth more than 50k on sep 24th 2020, and they promised to deliver on oct 9th, since there was no update I had cancelled the order on 12th oct, it’s 10th nov I have not got any update on my refund, they don’t reply on the whatsapp number and there is no number to call back to them...

Order Number: ROY0068444
Royaloak Geneva Sofa Black
Total Amount: Rs. 27637.5
Order Date/Time :13th Sep 2020 09:21 PM
They have cancelled this order after 15 days of the order date by saying the item is out of stock. They confirmed over WhatsApp that they will process the refund and it will be refunded with 10-15 days. But it's been a month I keep following up with them but no response from their side. First of...

I ordered a dining table from royaloak and they said they would deliver the product by 8 nov(4 days after booking), but still it shows only order received by tracking. I have already paid the money. But I'm not able to contact any customer care. No one's replying in WhatsApp and online chat. I don't want to receive my order late like others, that's why I am complaining now only. Please rectify this asap.
Reference Number: 5fa2e250aeec7br...

Niva sofa purchased, installed on last week only.
Not used initially because some house work was going on and was busy in different tasks.
At this weekend I check all springs came out which damaging below lounge part of sofa.
Horrible experience, scared to keep or replace the sofa because of its inadiquate performance.
Please please return it back.
I will be highly obliged if you grant the return, because...

I had placed order #ROI0075727 on 16th Oct for a work table and chair with expected delivery date of 30th Oct. I had raised multiple requests on their whatsapp helpline number, but have received no reasonable response till now. Their support email id does not exist, and they don't have a customer care direct call option. I also called their Kolkata warehouse number who is supposed to service my order, but they have stopped picking up calls....

I purchased one Atlanta American Glass Coffee Table from
royaloakindia.com on 10th September with my sbi debit card.
order: ROY0067551
Order Date: 10/09/2020

The product was supposed to be delivered on 24th September. They did
not delivered the product till date (i.e 06.11.2020).
I have been told by their Kolkata staff Paraj Paul ([protected]),
Sumit Ganguly([protected]) and...

I have ordered Royaloak Alan Computer Table on 18/Oct/2020. The status is not updated till now and I can’t track the current status of product also.
It was supposed to be delivered on November 2nd.

Order # ROY0076154...

I rajsekhar ordered a single seater sofa on 26th sep 2020 and paid the amnt in full rs.25k . for order no. ROY0071613, ticket no.11605, not resolved, after many reminders again one more ticket no.15706. No response or no updates from any of the channels like mails, whatspp, phone, messages....

I ordered table based on 3 day delivery but they said stock would take time but no proper feedback on tentative timeline..

If I contact, they are providing on eWhstsApp number but poor response in that chat number ..

it's frustrating to get order update from them...

I had ordered for a recliner online through royaloak furniture website on Oct 18th. It was supposed to be delivered on Nov 2nd. But there is no response from them though I kept calling them, e-mail them or WhatsApp. They are checking my messages but not responding anything. Please ban this company as they have cheated many people. My order ID is ROY0076251...