RoyalOak Furniture Complaints & Reviews

1 year back we ordered this very expensive sheesham wood bed and it is already spoilt because of termite attack within these 13 months. Other old furniture of the same room is absolutely okay though of low quality wood .
But this expensive bed of high quality wood is spoilt
It should not be the case if they claim this bed is made from high quality wood.

Now when I tried to reach to them number of times on customer care, it is not reachable or busy

Such poor service 😞 from such reputed brand.

Worst experience. I am not going buy any product from royal Oak henceforth. Period.

I am Golla Bheemanna, I have placed an order on 18-Oct 2020. My order ID is ROY0076014. The expected delivery date was 01-Nov 2020, but It wasn't delivered and the date was extended to 16-Nov 2020. There was no delivery on 16th November 2020. On contacting your support team I was informed that the order was misplaced and delivered to another customer. So they informed me that my order will reach the nearest warehouse by 20-Dec-2020 and will be delivered thereafter, but there's no delivery till date. I've mailed the customer care many times but they didn't respond and their WhatsApp support is also not responsive, only an automated electronic reply is generated. I paid Rs: 1, 09, 012.5 through liquiloans to Royaloak India Pvt. Ltd. My order is not delivered, but 5 EMIs are already deducted.

My order details:-
Order Type: Liqui Loans EMI
Reference Number : 5f8ae49225ea2
Order No: ROY0076014
Phone number: [protected], [protected]
Email: [protected]@gmail.com
Product - Turin Italian Leatheritte Recliner 1S, 2S, 3S

Why are they taking orders if they don't have any stocks available? They don't give any proper date of delivery. They extend the dates again and again. No proper customer care number. They are just taking the money and later no sign of the product. Is this a fraud company?????? They again said that they'll deliver on 20th Dec 2020, but still no sign of the product. It's the worst customer service and highly negligent, I'm mentally disturbed. So I want to cancel my order and refund my amount.

I had purchase a Dining Table set in online from RoyalOak where the Order Number : ROY0085298. But it's not delivered. Money already deducted. I need the delivery ASAP.
My Mobile Number: [protected]

I have purchased a dining table on 20th december, 2021 which consist of one dining table, 4 chairs & one bench.

The dining table that i received is not the one that we had seen

The chairs are not aligned properly and is broken at edges

The bench is missing from the product

As a replacement to defective marble dining table top, Royal oak sent me old and reburbished marble top . The delivery people also damaged my floor tiles during first delivery

Even after paying full payment product not received yet and lame response on Enquiry

Order No ROY0084476 - No visibility to delivery date even after 15 days of booking. When i post my message to customer support the only response is we will get back. Am loosing trust now .

Purchased this dining table from Indira nagar bangalore show room.
But was delivered with chip out marble top.

No Response from RoyalOak, Please file a case .

Ordered on 10th October and not yet delivered the product. No proper customer care. After countless email chat follow up I got hold of a number [protected], this guy is now telling he will not deliver the product and I need to pay for the delivery charges to get the order delivered. What is happening ? After paying nearly 11k you want me to pay for delivery? Its nearly 20 days and no delivery yet. Please at least refund my money.

When we sitting on sofa the cussion spring feeling and the other plastic box end feeling backside. Please rectify this problem.
Thanking you

I have been asked to pay for the entire amountof INR 150000\- for second day Delivery for theGiven Product. Which I paid because I liked theProduct.4 Days of no Delivery - I called Customer care, they said Stock is not available.I call Store Talked to Store Manager (RohitShetty) - He again said it will be deliveredwithout fail before Diwali.I visited Store 3 times and Asked for Moneyback, Based on my conversation, they saidThey cannot refund Money, Instead offered meto take the Piece on Display, which wasdefective.No Firm Date has been provided that By whenmy Sofa would be Available.Email I sent to their Customer care are Notbeing responded, I have no idea where mymoney is gone, If there was no Stock, whywould someone ask for full Money and theyhave been keeping this Money for More than aMonth now. They have been keeping my money for so long, they havekept my Money without the Product or servicesand several round of calls and no updates that ihave received for so many day.

I recently received a 18k worth coffee table I ordered from their store in Bangalore. The table had mismatching legs which made it shake, and it’s top has one corner with a dip which left a gap when a glass top is kept.

Basically the coffee table had an uneven non-flat top and mismatching legs, pathetic that basic features of a table are not met.

On raising Complaint ID : 44812, technician visited and confirmed both issues and talked to his manager. I could hear his manager making an absurd comment to the technician “both issues are because I have a kept a glass top”. That’s technically absurd and I was told service manager will call me.

In 2 days, I was informed that my complaint is closed ( for no reason, thanks to service manager who is so “honest” to his work).

Now they have reopened the complaint after multiple mails to customer service team, and after 5 days after reopening, there is no response. I’m left with a defective coffee table. Didn’t expect this from a famous brand like Royaloak with their 1 year warranty. Still waiting for a replacement.

I ordered a dining table from royaloak website on 4th november. On tracking it only shows order received till now. There's no number to call to, no one replying at whatsapp and email.

They promised to deliver the product on 8th november and after that they extended the date to 25 december. Today (17 nov) i got another email saying that they don't have stocks in bangalore and are extending the date of delivery to 5th november. What's the problem with this company????

My order details:-
Reference number: 5fa2e250aeec7
Order #roy0079072
Phone number - [protected]
Product - royaloak geneva metal 6 seater dining table

Why are they taking orders if they don't have any stocks available. They don't give any proper date of delivery. They extend the dates again and again. No proper customer care number. They are just taking the money and later no sign of the product. Is this a fraud company??????They again said that they'll deliver on 20th dec, but still no sign of the product. Please help me.

Complete fraud done by royaloak electronic city shop at bangalore, taken money 18 days before & product not delivered called the customer care emailed them no response attching the email thread & invoice product which was delivered was completely broken & only half delivered playing with customer sentiments

I have raised a complaint regarding this issue on 3rd December 2020 and till now there is now response from the store.I have visited the Attapur store branch (Hyderabad) atleast 6-7 times during the above mentioned period and there is no response from them.The concerned persons are not accepting the calls due to which I have to visit the store every alternate day.

Hi royal oak team,
Good evening
This is Vijay
I have purchased Max 6 seater dining set on 29/11/2020... Today is 19/12/20... Its already 20 days over till product is not yet delivered..but while purchase, stores person said that with in 15 days product will be delivered...still no response from them and they even don't know the status ...
Pls Consider this on priority and do the delivery immediately..

Regards,
Vijay
[protected]
Vijay

Dear Team,
This is the customer from Hubli Karnataka
Purchased the coat with in 6month it started bending and now it's started cracking
Plz find the photos attached
Purchased on November 20th 2019 from hubli oaks showroom
Team plz help us
Ravi Bandi [protected]

Invoice number [protected] dt 25 th November 2020 customer code RMS308472
purchased TV803 BOSTON AMERICAN MARBLE LCD STAND from ur Ambattur branch chennai .. delivery was given on 4th Dec after several request ..ur carpenter found that the marble top was broken in transit..he had informed to one Mr Saravanan..since then trying to contact Mr Saravanan/ Mr Gerald/ ..ur store in Chennai is definitely the best in price and varieties..ur after sales service seems to be very poor.. kindly do the needful .if necessary i can share more details..

I was given a substandard, broken dining table that started to bubble up from Day 1 o[censored]sage

Most recent Email -12/17/2020
Mr Sunil Mathews / Customer Care

This email if not responded within 24 hours will be considered as deemed notified

Purchase Date: Nov 17 2020
Order I'd :- ROY0080821
Customer Name:- Premasai Raghuram Konduri.
Mobile number of the customer: 800xxx113
Email address: raghuram.[protected]@gmail.com
Latest pictures of the used and damaged product delivered in the name of new table by Royal Oak

I have just spoken to YV Santa Rao - 094xxx16832 - Cyber Crime Department - Gatchibowli

I am asked to gather all the information, along with terms and conditions of products under commitment of warranty by Royal Oak.

Please expect a written complaint by this weekend. I am assured that I will be helped to recover the actual cost and cost of time I had to spend with you scamsters by claiming indemnity.

The delay in written complaint is only because I am gathering information of others from city of Bangalore, that way this issue of the scam you people are doing under the banner of Royal Oak is exposed globally.

I will reach out to you for further details on which address to physically mail in the notice, the soft copy will be delivered on email.

Seventh Email
Mr Sunil Mathew, Mr Nayeem, Mr Sai

This is just some timepass your team is doing with me. Till now no one came. No pick up no replacement. Daily I call them and they tell me we will come today for sure. No one really cares. I prepaid and got cheated in broad daylight!! I will get my money's worth, I am not going to surrender to the harrassment I am put through.

Mr Sunil Mathews made 2 calls to me and said everything will be taken care, he will handle it personally. Nothing anyone did here

I first demanded a replacement of the hopelessly damaged products for a different products. Later I got compromised for a replacement. No one comes, nothing happens.

Sixth Email
Update as on 12/15 - Issue Still not resolved. Did not have a technician visit my place till today, Complaint raised and being followed with pictures, emails, calls almost everyday since 12/1, that is 2 weeks.

Mr Nayeem from service department assured that the damaged table top and legs will be picked up today, 12/15 and replaced in 2 days by 12/17.

Request team to please, please look into this!!!

Fifth email
Update as on 12/15 - Issue Still not resolved. Did not have a technician visit my place till today, Complaint raised and being followed with pictures, emails, calls almost everyday since 12/1, that is 2 weeks.

Mr Nayeem from service department assured that the damaged table top and legs will be picked up today, 12/15 and replaced in 2 days by 12/17.

Request team to please, please look into this!!!

On Thu, 10 Dec, 2020, 1:51 pm Premasai Raghuram Konduri, wrote:
Update as of Dec 10 -2020
- Got a call from Mr Sunil Mathew from Royal Oak, I was assured that the issue will be resolved as per customer(Premasai Raghuram K) satisfaction.
- I am waiting for the technician to arrive and address the issue by Dec 11 as committed on phone call

Fourth Email -
Update as of Dec 10 -2020 - Staged drama by Sunil Mathews

- Got a call from Mr Sunil Mathew from Royal Oak, I was assured that the issue will be resolved as per customer(Premasai Raghuram K) satisfaction.
- I am waiting for the technician to arrive and address the issue by Dec 11 as committed on phone call

Third email:
Got on more bubble today, no one is checking, or even attempting to call to understand issue. I am sending one mail almost every day. No customer care number. No response on emails. pathetic service!
1) It's highly unfortunate that I paid fully. But it's under warranty.
2) I will not keep this product. Period!
Within a span of four days the whole top is showing bubbles from all sides. I am given a used/repaired/replaced product.
3) All the conversation I had is in emails and recorded phone calls. Please don't think I am power less because I paid whole amount, if need be I will go to consumer court as this deliberately being not serviced

Second email:
It's such a mess, we did not even use since yesterday and see one more bubble today. A bigger one. I did not expect quality will be this bad. We die not use the table also past whole day. Attached the pic. Unbelievable!
I am saying all the pictures by the day. This is so frustrating!

First email
Order I'd :- ROY0080821
My mobile number: [protected]
Email address: raghuram.[protected]@gmail.com
Pictures attached of the swollen portion

After placing fully paid order on Nov 17, and after repeated follow ups with chat bots and some person who assisted me in placing the order, dining table worth 38000 rs was delivered and assembled on Dec 2.

Today is Day 2 o[censored]sage, that is Dec 4, already the wood is getting swollen. Just unacceptable! I need this item to be taken back. Please do the needful at the earliest! Call me, email me or meet me and address this issue ASAP

I am very sad to inform that at the joints stitches & Surface is peeling out and the same is complained to local dealer at Kurnool where I purchased on 18/01/2020 tax invoice No 705 to rectify etc on[protected] . They have given a person no to call . His no +[protected]
He has taken the details of the problem but till today he is not responding to do
Now he is telling that it is not possible for me to rectify
This is not fair on the part of a reputed Company