RoyalOak Furniture Complaints & Reviews

I have purchased a Recliner Sofa set from Royal Oak Kanakapura Road (Order number [protected]) on 20th March.

They are yet to deliver the product and are completely unhelpful.

There has been no email, message, intimation as to when the product will be delivered.

It appears they don't care about their customers. Indifferent, Lethargic, Callous, Shocking behaviour by the company staff in this age...

We have ordered a tv unit from Royal Oak Velachery on 28th November 2020 . Initially the product was promised to be delivered in 10 days but did not get the product even after 1 month. When enquired they said the product was damaged and hence not delivered. And they were looking for the product to come into stock. Since we could not wait any further we requested for cancellation and refund.

It has been more than 4 months since...

3seater Reclainer cover feel off and total price 48 thosuand with in two year looking 2thousand worknof soba set, immediate service required as im near by Pondicherry Royal oak show room available...

We have purchased order from Royal Oak online and its defective so the delivery person took back the product and the amount is blocked in my card. Order no ROY0096275.
We dont know whom to ask. Reueqst refund or a credit note as my bajaj card is blocked. please do the needful immediately,

contact [protected]...

Purchased the furniture( 1 queen size bed, mattress and dining table with 6 chairs) from RoyalOak on 10th March 2021. The order number is: [protected].

I have received bed, mattress and chairs so far ( Dining table is expected to get delivered soon).

However, I am highly disappointed by the quality of furniture. I have the following complaints:
1. I was shown the bed with plywood underneath the mattress....

Made a purchase of around 1.6 lacs and made payment as per billing. Then was suddenly informed that the display price is wrong and we need to make more payment.

Need to kindly talk to the owner urgently plz...

1. No one bothered to inform the chair is out of stock even after it was not delivered
2. I asked to do compensation as your team screwed up the original order (just 1000 bugs, your sales team already provided a discount for 500rs (5%) for the products above 10k). As the issue is on your side was just asking for 500rs discount
3. I informed your team to do a discount and deliver the product on the same day but it was dragging...

A very Royal [fraud] furniture company!!

Once you order, its considered as charity. So don’t bother getting any updates or tracking on your purchase.

Customer care is world class with no section for online buy and if you’re lucky you get to talk to representatives who don’t have a system to check any details and ask you to hold call on for 20mins with promise to call back.

So Glad for...

I had purchased MT201-60X78 /BLOOMZ MATTRESS-EMS from Royaloaks. I have hardly used it as I cannot sleep on it as it gives me immense pain whole over the body. It looks like that it is because of lot of springs with very little form in it. Is there anyway that it can be replaced? Thank you....

I have received (king size cot and mattress) my order last Monday and installation is pending even after so many follow-up calls. Joseph (Horamavu branch- main branch) sales guy is telling everyday that installation technician will come today but not happened, same story since 4 days. Whom should I reach to this kind of issues.
Ph - [protected]
Bharath...

Hi Team,

I have purchased Dining Table through Royal Oak official website on 26th Feb.

I did not received any reply & updates from Royloak.

Order Number : ROY0094365

Product name- Royaloak Crown Sheesham Wood Six Seater Dining Table Set

Pls arrange tge delivery on priority.

Hemant....

I have orderd tv unit on 1/21/21 thru online it was supposed to be delvired on 2/25/21 i called customer care so many times still not recvd noboday called back evry day the same thing will delvr it tomorw nxt week like dat they are telling. The orderid #ROY0089805.. even raised this complaint thrice still not resolved serioualy m fed up from this...

I had paid for 3+2+1 recliner sofa from royal oak outlet in kukatpally Hyderabad in jan 2021...received the furniture in feb and was found to be damaged hence approached customer care and stores for a replacement and received another 3 seater on march 9th,

1) the entire seat is moving side to side and front to back ..I have the videos of the same..can't upload it...

2) the entire sofa makes awkward noise when...

They sent a 2 seater and the coffee table after a month. They had the stock. But the 3 seater still hasn’t reached me. It’s fine but the response is horrible. I expect them to respond after shelling close to RS 90, 000. Nobody knows when it’s delivered or where the product even is. Please stick with home center....

Have purchased a trundle bed on 29th Aug 2020 a d was installed on 31st Aug 2020. But it was broken on 24th Feb morning when my daughter was sleeping on it. I've called the customer care number but no response. Then called to the store and also sent the pics and they assured for checkup and repaire. But after 15 days also there is no response from the technician team. Its under warranty period. But no response for replacement/repair. Please...

Where is my product i have raised this complaint thrice still the problm not solved seriously this is the wrst service someone evr can give chee. Nobody answering to my call nobdy replying seriously y i have purchsed from royal oak wrst worst service still i have not recvd my product pls resolve my issue order id#ROY0089805...

Where is my product i have raised this complaint thrice still the problm not solved seriously this is the wrst service someone evr can give chee. Nobody answering to my call nobdy replying seriously y i have purchsed from royal oak wrst worst service still i have not recvd my product pls resolve my issue...

I purchased a round glass table with order ID ROY0093212.
I tried reaching them but no response.
No response from chats also.
It's around a month since I placed.
It's in out for delivery status for 2 weeks.

No response. No way to cancel the order....

2nd time on text and 4th time complaint against purchase of about 2 lakh r.s furniture .

I request to everyone, dontvtrust royal oak .

Last time I m writing this complaint, now I will file case in consumer court .

Photos are there with employees of royal oak...

Hello, i have ordered tv unit on 1/21/21 it is supposed to be deliver on 2/25 befor that date ua customer care rep called asked about the delivery then i said i did not recvd she said she will call back but no one called again i called so many times some rep's are telling item is out of stock some rep's are telling vehical issue and it will be delvring on this thursday or friday again on friday i called they said i will ask on this i will...