RoyalOak Furniture Complaints & Reviews

Hello Team,

I bought dining table set Model "Royaloak Adana Turkish Wooden Dining Set 6S" from "Marathalli Store Bangalore" on 29-Nov-20.

From the day of installation the chairs are not stable, they are shaking. We told the installation guy the same moment but he said it will be fine after couple of days o[censored]sage.

We waited for a week to settle down but it looks like chair legs are not of equal height due to which its not stable. Raised a complain with complain ID -44515 which is not yet resolved.

Called customer care multiple time, but they were not able to provide proper update, instead of escalating the ticket.

Request you to please resolve the issue ASAP.

Looking forward for some action from RoyalOak.

Thanks
Hemant

My orderno. roy0071613 on 26th sep 2020 paid amnt online in full, regular reminders and complaints, but noteven single response from royaloak, fedup with them asking them to cancell the order and return the money, but no response, complained in this desk three four times, but no use, so finally decided to approach consumer court

I have purchased a recliner from Royal Oak, Coimbatore stores and during my visit and while selecting the product, it was told that, they will be delivering the brand new product and not a display unit . Further after making full payment they told that, the product has come from Bangalore and it will take 10 days of time. After lapse of 15 days they driveled used/old recliners. The product was not packed and brought in open condition and had lot of dust/dirt. The cushions are also in good condition. when the issue was taken up with show room, they told that, they will come and inspect the product. With continuous followup, after a weeks time, they sent a person for inspection and after that, the stores person agreed to replace the recliners and assured to give brand new product. However till date they have not taken back the old recliners and not responding to my calls. i am totally disappointed/dissatisfied with the product and service of the stores. They are giving false assurance and not responding properly. hence i request you to take up with the company and arrange for replacement of the product immediately.

Booked an order for Corner set with Kanakapura Branch on 6.12.20.Paid full money of Rs40, 000 by cheque same day .The company presented cheque only on Wednesday, 3 days later .Cheque paid on 10.12.20.Proof od Passbook debit given on same day to branch
It is 8 days today and no delivery done .No phone is responding .
On 12.12.20 I visited Kanakapura br, met Manger Madhu and explained .He assured the sofa set will be delivered today .Calls to his cell number went unanswered from morning .Now in evening atlast he piched up and said delivery will be by 6 pm .Now at 6.10 pm he said I will contact Headoffice
Order no is [protected] and registered number is [protected] .When I try thro your site to track it says no such order I demand to know the exact status.Will u reply fast?

The bed comes with 1 year Warranty and broke in 3 months of purchase . I have following up continuously for 3 months but no response from or response like please get it repaired. I want a money refund for my product

Hi Team,
we bought sofa sets in 2016, last 5 months its springs are bulging out and creating discomfort in seating please send for servicing
contact us [protected]

I m writing to express my strong dissatisfaction with your service.

Two weeks ago I ordered a Royaloak Aletta king size bed. According to your website, delivery would take three days to arrive, however, It's been more than 10 days after which the cot was delivered, it wasn't as I ordered, It came incomplete and parts still not been sent after raising a complaint by both customer and installer.

I was told to write a letter of complaint if I had any problem, so here it is. We expect a Letter of explanation As well as full refund of money. I am sorry to say as we can't further wait for any delay in your service, so u please take your incomplete delivery and refund our money back..

We trusted u more and done our payment in online.. once the payment is done.. why are you not responding to our mails? Or calls.. please call me ..
Order number:ROY0081713

Yours sincerely
Ramya

We have ordered 3+2+1 Recliner Sofa from RoyalOak Koramangala Branch (bangalore) in October. They promised to deliver the sofa with in a month, Its december now and we still didn't receive it . When we are calling the store manager Sudarshan, he doesn't have any clue about the order and says it might come in January. We haven't faced such a worst service anywhere till now

Order Number - ROY0079559

I have placed an order of a sofa from RoyalOak Furnitures on November 8th, 2020. After 2 days I was called by a representative of the shop and I was was about the dimensions of my front door. After giving the front door measurement to them I was informed that they will not be able to ship the furniture since it will not fit through the front door. They asked me to cancel the order and request for a refund.
I contacted the customer care through Whatsapp chat since they don't have any voice customer support. They informed that they will initiate a refund and I will receive a refund within 10-12 working days.
Today it is one month since I had placed my order and still I have not received the refund from RoyalOak Furnitures. Whenever I have asked for an update they keep saying that it still waiting for management approval.
Please help me in getting this amount refunded.

Hi,
From last week I am trying to reach your office. No response. I am very very disappointed. Actually I ordered a TV stand on end November 2020 which should be have delivered by 3rd December. Till this date no reply your side. ID is 5fb557701efe7. Order #ROY0081009.the total amount was paid. Please do the need full et earliest.

We ordered product online on royal oak website with Order number - RoY0076854 and made payment through card with emi option immediately next day we cancelled it. The order cancelled email was sent by royal oak no product also delivered however they never processed our refund to us and our bank charged us with the amount. Now when we are following up no proper response and still refund is not processed we need justice and our money back

Hi,
Again I am in this forum to complaint against the same order id. With the help of this forum product got delivered but once Installed, the product found damaged. Taken a snap and shared to Royal oak guy. He raised 2 tickets, 1 for damage product delivered and 2nd for providing hard copy of invoice. He assured that both will be resolved within 5-7 days. Now almost 15 days over. nobody called me yet. I am really confused how the India Govt allow to continue such fraud business. Here is the details of my order
–------–[protected]+++
Order Number : ROY0076307
Royaloak Spencer Office Table 1.2M in Melamine Finish
Total Amount :Rs. 11903.5
Quantity :1
Order Date/Time :18th Oct 2020 10:24 PM
Payment : Success
Transaction Number : 5f8c735fe8fab
Order Status : Warehouse processing

Defective recliner is delivered. I am unable to get it exchanged inspite of several requests on phone to your office and your promises several times that it will be attended to within 24 hours.

This is in connection to our order made from Hyderabad Royal Oak Attapur branch. We received a damaged product on delivery date 12th November 2020, also inspected by Royal Oak installation person Mr. Rakesh on the same day i.e., 12th November 2020. A Damaged while delivery Complaint was placed by Mr. Rakesh and notified to us (Ref No: [protected]). Attaching Pictures in complaint noted by Rakesh, the installation guy.

This is a structurally damaged part that was delivered to us which has to be replaced. However there was no follow-up from Royal Oak or Service team about the part replacement whatsoever and we had to follow-up with everyone, and had to go through the following people over and over again over last few weeks.

The product is structurally faulty and all that the repair/complaint handling guys are doing is to put patches over it. I have refused to accept such shabby work when I paid for a premium product from Royal Oak. Also gave it in writing on 17/11/2020 to the repair guys, on his job card (attached image).

List of people spoken to
Azeem - Store manager attapur - Phone: [protected]
Joshi - Service and installation manager Hyderabad - Phone: [protected]
Rakesh - Installation person - Phone: [protected]
Nayeem - Complaints Point of contact Hyderabad - Phone: [protected]

We need a replacement part to be done for the headboard portion. I have received a damaged product and all that the complaint team apparently is doing is to adjust a damaged product.

It is always the customer who has to chase after the service/installation/sales executives for the product delivery/installation. Coordination for Complaint handling is the worst as it almost follows the register and then forget about it type approach.
I have placed my grievances in writing with Royal Oak Attapur branch in Hyderabad already for a past complaint regarding a coffee table. Yet again after that I still am facing problems with damaged parts being delivered, which they keep blaming on delivery partners.

It has been more than 2 weeks since we complained and we were always the one trying to find out what happened about our complaint, as no one from the complaints or service team tries to address/followup on issues.

Sub-standard product delivered - now after 3 months it is already shaky and broken.
Terrible service, pathetic products!!

I ordered (ROY0052682) an office chair in the month of Aug 2020, full amount paid, and still today (28-Nov-2020) I been waiting for the delivery. Royal oak doesn't provide refund according to their insane ### company policy nor they deliver the product as per committed date.

This is a fraud company. I hope Consumer Affairs will take appropriate action towards this company.

I have not received the order (ROY0081554) which is showing out for delivery since 24/Nov.

Please call me immediately ([protected])

All your customer care numbers are bogus(or not in operation), same with your chat and whatsapp. No way to contact you other than email.

Regards,
SK

Hi,

I had ordered for a HanoiVietnam Wooden King Bed which got delivered on 3rd november 2020. The installation was done by your installation team ( phone number - [protected]) and on 4th November 2020. During which they realised one of the brackets ( image attached) for fixing wooden beams on the metal frame is missing. The installation guys said they will ask the store for one bracket and get back and fix it. It's been more than 10 days now and I request you send someone to give the correct bracket and fix the bed before any damage happens. Looking for a prompt response.

Have also sent the picture to the Attapur sales person on whatsapp for reference. Please look into on priority .

NOTE : Attached bill invoice for the purchase

Thank you
Akshita Akki /Dulip Kumar
Hyderabad
Product bought at Attapur, Hyderabad Branch.

Hi Team

We are very much disappointed & frustrated with the service from Royal Oak furniture, Intl Airport road, Bangalore.

We have purchased a recliner sofa set (3+1) on 24th Sep'20 & already paid for it (EMI option), however, still now we have not received a single-seater yet.

It's been more than 2 months & no proper response from any of the sales staff at the outlet. Every time I call either they don't respond or they ask me to call next week.

Have called & reached to outlet multiple times & yet no solutions.

Requesting help!

Thanks,
Dinesh
[protected]

We have booked study table in June paying 5000.booking I'd is Order I'd ROY0046709
. Till date they haven't delivered the product and when we asked for refund they are avoiding the queries.. I don't understand how will this company survive with such unethical practices and absolutely unethical team