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RoyalOak Furniture Customer Care
Royal Oak
Customer satisfaction rating: 27%
Submit a Complaint
724
COMPLAINTS

RoyalOak Furniture Customer Care

Royal Oak

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Address
6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi
Bangalore North
Bangalore District
Karnataka
India - 560043

Customer Care Phone Numbers and Contacts


Additional info
Banasawadi
15/1,Outer Ring Road, Dodda Banasawadi, Bangalore 560043
+91 80 4167 1568
+91 88 8079 8811

Bannerghatta
#323/183, Arakere, Bannerghatta Main Road, Bangalore 560083
+91 80 4112 4319
+91 88 8079 8811

Koramangala
25, 100Ft Ring Road, Eajipura Signal, Koramangala, Bangalore 560047
+91 94 8137 0702
+91 88 8079 8811

Sahakar Nagar
105, New Airport Road, Sahakarnagar, Hebbala, Bangalore 560092
+91 80 4090 1805
+91 88 8079 8811

Marathahalli
356, Aswath Nagar Main Road, Near Marathahalli Bridge, Marathahalli, Bangalore 560037
+91 80 6454 1032
+91 88 8079 8811

Kammanahalli
123, Kammanahalli Main Road, St. Thomas Town Post, Bangalore 560084
+91 80 2542 6296
+91 88 8079 8811

Indira Nagar
No.38, CMH Road, 2nd stage, Indira Nagar, Bangalore 560038
+91 80 4152 1525
+91 88 8079 8811

Silk Board
Bommanahalli Signal, Roopna Agrahara, Hosur Road, Bangalore 560068
+91 80 6012 3405
+91 88 8079 8811

View More Information...

Customer satisfaction rating
27%
Complaints
724
Pending
0
Resolved
192
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 10:00 am - 09:00 pm
Tue 10:00 am - 09:00 pm
Wed 10:00 am - 09:00 pm
Thu 10:00 am - 09:00 pm
Fri 10:00 am - 09:00 pm
Sat 10:00 am - 09:00 pm
Sun 10:00 am - 09:00 pm

RoyalOak Furniture related photos (491)

RoyalOak Furniture Complaints & Reviews

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 Deepak Vs
Hi everyone,

I have ordered for for tv unit on april 9 2017. It has been more than one month and the status of my order is still in process. How ever their irresponsible customer care, people claiming that the product is damaged in the transit. And now they are claiming the company stopped claiming they have stopped manufacture of the current product and suggesting new ones. Those products does not fit my requirements.

Order number :- [protected]

Thanks
Deepak

Complaint Status


[May 15, 2017] RoyalOak Furniture customer support has been notified about the posted complaint.
Complaint comments  Add a commentComplaint category Furniture

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    Royaloak Furniture — Damaged sofa set.

     Shashikanth Raj Urs
    Hello sir,
    This is shashikanthrajurs g. N from mysore,
    My complete is about regarding sofa set (3+2).... Bill...
    Complaint category Furniture

    [Resolved]

     Venkat Natti
    I purchased 3+1+1 sofa set from royal oak bangalore, bannerghatta road
    Branch on 14th of april, 2017.
    After purchase, concerned person/manager promised me that they will deliver the sofa set within 3 or maximum 4 working days.
    Today is 29th and they are saying, product is out of stock.
    During payment, they collected entire 78k from me and they are not okay to do any kind of partial payment in advance and remaining amount at the time of delivery.
    I also purchased tv stand of 40k from damro, jp. Nagar 5th phase, bangalore and they are on-time. I should have never considered going to royal oak.
    I personally feel royal oak bannerghatta branch team are cheaters.
    They want to do as much sales as possible without even looking at the stock availability and gives false delivery date promise and we (Customer's) need to follow up after paying hefty money.
    When i call respective branch, i need to explain the issue multiple times to each and every individual whomsoever picks the call with no promised call back done not even once.
    Pathetic service and i never ever recommend anybody purchasing any kind of furniture from royal oak, bannerghatta branch, bangalore.
    Complaint marked as Resolved 2017-07-13 09:15:21

    Complaint Status


    [Apr 29, 2017] RoyalOak Furniture customer support has been notified about the posted complaint.
    Verified Support
    RoyalOak Furniture Customer Care's response Jun 09, 2017
    The Issue is been Resolved
    Correction: The entire organization of royal oak is comprised of incompetent individuals and unfaithful people. hence, in all their branches you would surely find 'cheaters'. 100% guaranteed.
    Complaint comments  Add a commentComplaint category Furniture

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      Royaloak Furniture — Very poor service and response

       kalaignanamG
      I have ordered a product on 13 March 2017 through online and it was promised to deliver it by 14-21 days. Been months, and...
      Complaint category Furniture

      [Resolved]

       Triveni Kulkarni
      I had booked a seasham bed worth 50 k and a veta sofa set work 37 k at royal oakes, bannerghatta road, bangalore on the 15th of this month under the annual discount sale. The whole deal was so convincing that i thought by 30th april '17 my house will be fully decorated with the new furniture. Now when i keep calling them for the product, the landline number was picked up by someone. They promised to call me back after 5 mts to update the status but the call never came. Then i called up the customer care, who after keeping me hold for long time informed me that the products are not in stock and can be delivered by 1st week of may'17. I had a function at home where lots of guests will be coming to see a bare house. Best part is there is no return call from any one and every time i call up the landline, some one either disconnects it or doesnot answer the calls. I am more irritated with the way we are being treated. More than the delay it is their dishonest approach to the problem that is worrying me. I had lots of negative feedback about royal oakes on the net. But still decided to go ahead with the purchase assuming that most of them may not be correct. But it happened to me also and i fell into the trap.

      Now i really donot know what is happening to my products. No one to update.. To respond.. I could have purchased elsewhere...

      Very poor customer care... Customer service.. Hope the quality of products will be good to satisfy the money we have paid..
      Complaint marked as Resolved 2017-07-14 10:18:00

      Complaint Status


      [Apr 25, 2017] RoyalOak Furniture customer support has been notified about the posted complaint.
      Verified Support
      RoyalOak Furniture Customer Care's response Jun 09, 2017
      The Issue is been resolved
      Complaint comments  Add a commentComplaint category Furniture

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         Neelam Jadhav
        My order number is [protected] i ordered royal oak dinning table set on 31st march 2017 and the delivery date was 21st april 2017 which is not delivered till now they say that product is out of stock and gave me the option of other product with the higher price when i refused to take that product and refund my money no one in the team attain the calls and mail.

        Complaint Status


        [Apr 24, 2017] RoyalOak Furniture customer support has been notified about the posted complaint.
        I have taken sofa from Royal Oak Bommanahalli, Bangalore 3 years back. Last night the sofa is broken and hence I would request your technical team to inspect and do the needful.
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           Shruti Bachhawat
          We purchased a divine sofa set from royal oak, ejipura road, bangalore assisted by mr.Khan 2 months back .The sofa is defective and has marks all over . False promises and hopes given to us. After sales services is pathetic and the quality of sofa is not delivered that was shown to us. Need a replacement or my money back.Would never make a mistake or even refer anyone royal oak henceforth.

          Complaint Status


          [Apr 14, 2017] RoyalOak Furniture customer support has been notified about the posted complaint.
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             pavanbusam
            I have made online purchase of a TV unit after checking the availability of delivery in their website which showed that the delivery is possible. The order number is [protected] and purchase was made on 28/02/2017 with online payment option (I used credit card). A week later when I talk to their customer care, they mentioned deliver was not possible to the mentioned location and refund would be made to the account in 7-10 days. I went back to them after 26/03/2017  as I haven't received my refund, they mentioned that there was an issue with payment gateway and they asked me to share my bank account details which I shared on the same day. But I have not received my refund till date. Now they don't respond to emails.

            Complaint Status


            [Apr 14, 2017] RoyalOak Furniture customer support has been notified about the posted complaint.
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              [Resolved]

               Laxmi Narain Goyal
              Royal OAK promise after pathetic Service

              We are sorry to say that your order no 16171196 which supposed to delivered on 28th march 2017 is not going to deliver due to unavailability of the product .

              Now we are processing the refund and repay your amount Rs- xxxx within 7 working days .

              Now its almost Two Weeks i am still waiting for my refund.

              The Worst service i have seen in my life.
              Complaint marked as Resolved 2017-07-21 05:22:20

              Complaint Status


              [Apr 12, 2017] RoyalOak Furniture customer support has been notified about the posted complaint.
              Verified Support
              RoyalOak Furniture Customer Care's response Jun 09, 2017
              The Issue is been Resolved
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                 Mohan Tubati
                Hi,

                I have placed an order on https://www.royaloakindia.com/ with Order reference number: [protected]

                They said, the product was damaged in transit, and they had cancelled the order, and initiated refund.

                They said, they have initiated refund on March 12, 2017 and it's been almost a month and I still did not see the amount credited to my account.

                My contact details:
                E-Mail: [protected]@gmaill.com
                Mobile: +[protected]

                Please take the necessary action and please reply back to me. Thank you, Mohan Tubati

                Complaint Status


                [Apr 19, 2017] RoyalOak Furniture customer support has been notified about the posted complaint.
                Updated by Mohan Tubati May 05, 2017
                I haven't get any call or email, could you re-open this complaint? thank you.
                Complaint comments  Add a commentComplaint category Furniture

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                  [Resolved]

                   swatantraj
                  The company and all its branches have the worst delivery and service providers.
                  I have ordered one Coffee Table on 26th March 2017 and paid upfront the entire amount with a commitment from the sales executive that the product will be delivered on 29th March 2017.
                  Today is 10th April 2017 and nothing has been delivered other than false promises.
                  No REFUND No Apologizes
                  Complaint marked as Resolved 2017-07-10 18:05:45

                  Complaint Status


                  [Apr 10, 2017] RoyalOak Furniture customer support has been notified about the posted complaint.
                  Verified Support
                  RoyalOak Furniture Customer Care's response Jun 09, 2017
                  The Issue is been resolved
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                    Royaloak Furniture — Sofa

                     Ankan agarwal
                    I Ordered a Sofa on 2nd of April Which was supposed to be delivered on 08th April, However when I visited the store to inquire...
                    Complaint category Furniture

                    Royaloak Furniture — Installation [Resolved]

                     nithyacu
                    Hi,

                    My registered # [protected]. I was told that the installation will happen by today 3rd April. I had called...
                    Complaint comments  Comments  (3)Complaint category Furniture

                     [email protected]
                    Order via, Paytm Order ID :[protected]
                    Royal Oak. Royal Oak Berlin Entertainment Centre Dark Finish
                    Your transaction is successful.
                    Product Delivered, but not installed,
                    Call center no response.

                    Very bad service from both Paytm and Royal oak.

                    Shipped From
                    hng retail private limited
                    1210 2nd floor 100ft road indiranagar banglore 560038
                    Bangalore, Karnataka - 560038

                    Complaint Status


                    [Apr 01, 2017] RoyalOak Furniture customer support has been notified about the posted complaint.
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                      [Resolved]

                       Prasun Thapa
                      Invoice no[protected]
                      Billing date 6 Feb 2017

                      I had purchased Recliner Sofa set and a Dresser. Sofa got delivered and installed with no issues. However, the dresser has not yet, waiting for delivery since close to 2 months now.

                      Issues reported by Company are;
                      1. Incorrect billing of wrong dresser
                      2. Correct dresser is out of stock
                      3. Requested for display piece with discounted price.
                      4. Company agreed but then informed that the dresser had a incorrect pricing tag and is priced more than paid so no discount can be given.
                      5. I was ok and just wanted the dresser delivered but still has not due to paper work since a week of all these agreements made.

                      Multiple followups made, requests or literally did begging to deliver or refund the amount but nothing has worked. Going thru 2 months of intolerable stress and harassment by this company and its staff who are totally unprofessional and not taking this matter seriously at all.

                      Thereby submitting a complaint against the company and the staff to please take some severe and immediate action to help me overcome this stress and consumer harassment.

                      Please let me know if any additional information is required.

                      Thank you!

                      PRASUN THAPA
                      [protected]
                      Thapa.[protected]@gmail.com
                      Complaint marked as Resolved 2017-07-12 09:18:54

                      Complaint Status


                      [Mar 30, 2017] RoyalOak Furniture customer support has been notified about the posted complaint.
                      Verified Support
                      RoyalOak Furniture Customer Care's response Jun 09, 2017
                      The Issue is been Resolved
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                         neetiblr
                        I bought my bed from them and they delivered cracked and defected item.

                        After that starts the pathetic process
                        they have policy of no refund
                        they have policy of no exchange, , they say if its minor defect they will not replace the item
                        and they will decide if it is minor defect or not.
                        all defects will be minor defect according to them

                        now u keep sending emails and calling them nothing will happen.
                        My amount went to gutter to these cheaters and frauds.

                        Dont trust these people
                        Big time cheaters
                        You will end up in frustration.

                        Complaint Status


                        [Mar 24, 2017] RoyalOak Furniture customer support has been notified about the posted complaint.
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                          Royaloak Furniture — Defective and damaged shoe rack [Resolved]

                           prerna avijit singh
                          We purchased a MILAN shoe rack from Hosur Rd, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068 on 4th march, 2017.The...
                          Complaint comments  Comments  (1)Complaint category Furniture

                          Royaloak Furniture — Installation not done [Resolved]

                           Ajay V Iyer
                          This is with respect to the installation of the furniture purchased from Royal Oak, Banaswadi, Bangalore.

                          SO...
                          Complaint category Furniture

                          Royaloak Furniture — Damaged Furniture [Resolved]

                           zingo
                          I had purchased 3+2+1 grand recliners from Royal oak on 18th Jan 2017.
                          I was told furnitures will be delivered within...
                          Complaint category Products & Services

                           ashish.gpt
                          I ordered a Barbie desk/chair more than one month ago, but till date it was not delivered.
                          Order no is [protected].
                          After continuous follow up the same answer that we will be delivering soon.
                          last week I asked for refund, they told they have initiated the same.Till date no news of the refund.
                          Seems they are fake and just fooling poeple.

                          I am planning to lodge an FIR against them.
                          Please inform them to take some immediate action.

                          Complaint Status


                          [Feb 16, 2017] RoyalOak Furniture customer support has been notified about the posted complaint.
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