RoyalOak Furniture Complaints & Reviews

I ordered (ROY0052682) an office chair in the month of Aug 2020, full amount paid, and still today (28-Nov-2020) I been waiting for the delivery. Royal oak doesn't provide refund according to their insane ### company policy nor they deliver the product as per committed date.

This is a fraud company. I hope Consumer Affairs will take appropriate action towards this company....

I have not received the order (ROY0081554) which is showing out for delivery since 24/Nov.

Please call me immediately ([protected])

All your customer care numbers are bogus(or not in operation), same with your chat and whatsapp. No way to contact you other than email.

Regards,
SK...

Invoice no: [protected]
Invoice date: 11/16/2020
Invoice total: 9900 INR
The product I received was severely damaged and defective. It was opened by the carpenter sent from Royal oak. At first, he fiddled with the drawers and said it is alright although it was highly damaged. He later fled saying talk to customer service, when I showed another bigger damage on the side of the desk.

On calling the help desk...

Hi,

I had ordered for a HanoiVietnam Wooden King Bed which got delivered on 3rd november 2020. The installation was done by your installation team ( phone number - [protected]) and on 4th November 2020. During which they realised one of the brackets ( image attached) for fixing wooden beams on the metal frame is missing. The installation guys said they will ask the store for one bracket and get back and fix it. It's been more...

Hi Team

We are very much disappointed & frustrated with the service from Royal Oak furniture, Intl Airport road, Bangalore.

We have purchased a recliner sofa set (3+1) on 24th Sep'20 & already paid for it (EMI option), however, still now we have not received a single-seater yet.

It's been more than 2 months & no proper response from any of the sales staff at the outlet. Every time I call either...

We have booked study table in June paying 5000.booking I'd is Order I'd ROY0046709
. Till date they haven't delivered the product and when we asked for refund they are avoiding the queries.. I don't understand how will this company survive with such unethical practices and absolutely unethical team...

We purchased book shelf from Royal Oak banneraghatta Office and already five days over, but they are not ready to installation. When we reached support team[protected]. He was saying don't know and he talks very rude. He even said if your not intersted don't buy from us, after sales they are responding very rude. They feel like CUSTOMERs are ### after sales....

My order no is ROY0079252.It is really surprising that you do not have any customer care contacts to physically convey our frustration regarding the complete lack of after sales service. My furniture got delivered on 18.11.2020& there's been not a single word from royal oak regarding the installation ever since. I have tried my best to follow up through the only channel of communication" whatsapp"!!!I get mostly automated response or if I'm...

Need guidance to repair the chair...

I have purchased wooden sofa set including 3/1/1 sofa and coffee table last year december 2019. Got a worst experience from the shop where i purchased. For billing it took 45 mins. Then they said it will take 7-10 days for delivery. But it delivered almost towards the end of 2 wks.
While assembling the furniture 1 of side arm of chair was broken by the person who came for assembly. It took another 6-7 days for that part to reach my...

Hi Team,

I bought the chair in RoyalOak online and I got the same. The next step is installation. Initially while delivering the product the full set of hardware is missing and this was found by installation guy and he raised the complaint against the same. After 5 days one more guy came with hardware setup but still 4 hardware items were sent wrongly and the guy completed the installation with remaining hardware setup. Now...

Hi Team,

Greetings for the day.

This is in regards to my Royaloakindia OrderID ROY0076996 & ROY0076997 which was ordered Online in the month september and it got delivered, However i have not received any invoices for the same.

Request you to please share the invoices for the same Order ID and it is very urgent to me to get a claim from the other end.

Below are my details :
Email...

Please let me know when it will be delivered.
I have to call Credit card company and cancel the transactions....

I have raised the concern of my purchase initially (i.e June 2020 via email as well as whatsapp) since customer service people were not available during covid situation, in the store the person has advised me to raise the request via whatsapp and email but no response service department. Two times I have visited the store regarding the same also tried contacting customer care multiple times but i couldn't get connected.

Have...

Royal Oak calls 10 times a day when they want sales. Take full payment upfront. And now they are not delivering my products.

It's been 3 days after promised delivery date. No call back from them. Their customer service department doesn't answer or respond at all
Person who called for sales and promised support, refuses to answer calls...

Ordered bonn german leather sofa on 26th sep2020. No.ROY0071613, online, commited date of delivery is 11th oct, 2020. Today is 18th november, 2020, not responding for mails, whatsapp, calls, very very irresponsible, not even giving reply, already complained here on 6th nov, 2020, still nothing had gone forward, so finally i decided to make cancell the order, and do refund the amnt as ASAP....

ROY0074935 - I have placed this order 12th October, 2020 and actual delivery date(27th October, 2020) was passed but still not received my order.
There is no update about the order and they not return my money....

I had ordered a 4 seater dining table from Royaloak furniture on 19th September which was supposed to be delivered after 15 days, but they failed to do so. The local dealer in Bhubaneswar lied to me that due to the corona the delivery is delayed, but in actual the item has not yet arrived in Bhubaneswar yet. Called the customer care, state head personnel so many times.. Didn't pick up the call. When i requested for refund, its been over 20...

I ordered a dining table from royaloak website on 4th November. On tracking it only shows order received till now. There's no number to call to, no one replying at WhatsApp and email.

They promised to deliver the product on 8th November and after that they extended the date to 25 December. Today (17 nov) i got another email saying that they don't have stocks in Bangalore and are extending the date of delivery to 5th November....

Hi All,

Seriously I need to tell this company is a fraud and running a ### in the name of online platform. No contact number works for the CUSTOMER care. Only number for the warehouse person has been arranged: [protected], who will not pick up the call and if luckily he picks up, repeating the same message that it will be delivered within 2-3 days.
Seems like online Chat window opens up at 5 PM IST. Because at 11 AM IST...