RoyalOak Furniture Complaints & Reviews

I purchased one Atlanta American Glass Coffee Table from
royaloakindia.com on 10th September with my sbi debit card.
order: ROY0067551
Order Date: 10/09/2020

The product was supposed to be delivered on 24th September. They did
not delivered the product till date (i.e 06.11.2020).
I have been told by their Kolkata staff Paraj Paul ([protected]),
Sumit Ganguly([protected]) and ware house manager Mr. Hemanto
([protected]). They said they cannot deliver the product to my house. I told them
to cancel, They said they cancelled the order. Further when I call their customercare they always say they will inform to concerned department and whatsapp their number they say they will refund in 4-5 days since last one month they are saying it. They are not refunding my money.
14th october they said 7-10 days, 28th october they said 5 days, 2nd november again they saying 4-5 days
I have already filed case in consumerhelpline at Govt. of India and also informed my bank about this fraud transaction.

I have ordered Royaloak Alan Computer Table on 18/Oct/2020. The status is not updated till now and I can’t track the current status of product also.
It was supposed to be delivered on November 2nd.

Order # ROY0076154

I rajsekhar ordered a single seater sofa on 26th sep 2020 and paid the amnt in full rs.25k . for order no. ROY0071613, ticket no.11605, not resolved, after many reminders again one more ticket no.15706. No response or no updates from any of the channels like mails, whatspp, phone, messages.

I ordered table based on 3 day delivery but they said stock would take time but no proper feedback on tentative timeline..

If I contact, they are providing on eWhstsApp number but poor response in that chat number ..

it's frustrating to get order update from them

I had ordered for a recliner online through royaloak furniture website on Oct 18th. It was supposed to be delivered on Nov 2nd. But there is no response from them though I kept calling them, e-mail them or WhatsApp. They are checking my messages but not responding anything. Please ban this company as they have cheated many people. My order ID is ROY0076251

Royaloak Furniture — Royal Oak furniture, Berlynoak Aletta King Bed - V2.
I had ordered king size bed in royal Oak furniture official website by making online payment and order id was ROY0076029 on 17/10/ 2020 and the status was not sent to me until I had messaged them severel times and promised date was 01/11/2020 but they were saying that the Order will be received after 14/11/2020. I need my order delivery fast by 10/11/2020 ... As it was too late and your company is making us to wait for such a long time and I need reply or message for confirmation as you deliver my Order as soon as you received complaint . Please make assure that make refund fast.

I ordered office chair online through there company website on 30th of september, and immediately engaged customer support team to have my order cancelled on the same day, its been 12 days and no one from the support team is providing status of my cancellation request and refund details. I tried contacting them through there email id/whatsapp/online chat and no response. I think this is a big scam and they are cheating people with online fraud. Order ID ROY0072558

Ordered id#ROY0075585 was not delivered, which was supposed to be delivered by 29th oct 2020

Sydney Three Seater Sofa in Brown Finish by RoyalOak

after paying Rs.36000/-, purchased sofa from pepperfry, the same is broken as its a sub standard product which is worthless...now after raising complaints with the pepperfry from where i have bought just responds its broken & out of warranty (7months), which cannot be serviced...its very pathetic treatment out ... another big issue is there is no customer service team accesable at royaloak furniture to get in touch also...

hope the team looks into the issue raised to clear it...

I had purchased dining table from royal Oak and the product while it was delivered was damaged.since then I have made several attempts to get a replacement but what I received to my surprise was another damaged product. Royal Oak gives the most horrible experience to a customer. no interest in client servicing

No one has been displayed the slightest of interest in resolving the issue. The service standards are realy poor.

Kindly please have the courtesy of calling a customer

I have ordered an office chair the delivery date was on 27 October 2020 it's already been a week there's no response, there's no response from customer care they only send a standard template message

ROY0077029 is my order ID

PLEASE RESPOND IT'S A VERY HIGH TIME REQUEST ATLEAST LET US KNOW IF THE ITEM WILL BE DELIVERED OR NOT

I purchased online in royaloak and order id is ROY0071814. Initially they didn't deliver product as promised within week and no updates also on order. After delivery due date crossed, Somehow I am able to reach one of customer care and they tols stock is not available. Requested to cancel the order and process refund. To cancel order they took another 1-2 weeks and told me refund will be initiated.
It is more than a month and still refund is not done. And their customer service is very bad. Phone call will tell contach whatsapp +[protected], but no once respond on this number. Send email 100 time to their Customercare,
online,
EMS, but no one responding.

Hi Team,

I had ordered a Zara study table on 12th October, 2020 through online (Order ID - #ROY0074992 ) and paid full amount as per your policy. My delivery date was on 26th October, 2020. But still I'm waiting for my product delivery. Connected through WhatsApp & had talked with customer support team, but no use of that. From Kolkata team I'm getting some fake promises every day from last 2 weeks whenever I am calling. Everyday in the morning they are saying they'll send the product, but end of the they are failed to deliver the product.

Please suggest me what should I do in this situation?

I had cancelled the order id ROY0076274. It has been 15 days that haven't processed the refund nor heard back from.them. the team is so pathetic that they don't even respond.tje WhatsApp number, email id of contact is just for name sake.they don't even respond.

Please refund my money with compensation now. my order is not delivered yet. Customer service is not responding. warehouse people are very rude and never talk properly. This is one of the worst company in history. Total scam.

I want my money back in 72 hours and written apology from your team and please pay for the harassment which you have did to me.

Order ID :- ROY0074888

Hi, I placed an order with Royal Oak, online for a TV Stand on the 20th of October 2020. Since the day I placed order, the online status shown is - WAREHOUSE IN PROCESSING.

I WAS PROMISED A DELIVERY IN A WEEK- now I have no means to track the progress of my product.

What is THIS- no number; whatsapp number people don't respond ; no email- HOW AM I SUPPOSED TO BELIEVE MY TV STAND WILL EVER BE DELIVERED- is this a fraud???

I paid the full Amount- where is my TV stand.
Below are my order details:

Order Number : ROY0076191
Payment : Success
Customer Name : ANJALI S NAIR
Mobile : [protected]
Alternate Mobile : [protected]
Order Status : Warehouse in Processing

I need my Product delivered at the earliest!!!

Hi,

Pls do not purchase any product from Royal Oak.
To give them a lesson.. its always good if we avoid such kind of cheaters so finally the become bankrupt.

Their after sale service is pathetic, they do not even listen after you pay the money .

One of the biggest cheating furniture company .

Hi

I had purchased a computer table online on 4th Oct- My order id is ROY0073338 and still I haven't received the table. I was supposed to receive on 20th(Tentative date of delivery) but unfortunately nothing has happened since then.
The customer support service is worst and no body is responding to my mail and WhatsApp messages. The tracking page still shows that the order is in progress.
I am feeling very frustrated at this point of time as these guys are not providing any transparency and no one is there to take ownership of this incident.
The payment has been made in full and I find myself cheated now so therefore I would like to get a full refund of my money as soon as possible.
Very bad online shopping experience!!!

rgds
Samresh

A totally worst worst worst service, I have never literally seen such worst service

I had booked dinning table and ward robe bearing order# [protected] and was promised delivery date was on Oct 15th 2020, did not receive product, the dammn worst thing is emi is deducted without product.
This really loses hope on this guys. They don't even have customer empathy nor wording.

Who ever reads this never go to Royal Oak, the worst worst service and worst product

I had ordered king size bed in royal Oak furniture official website by making online payment and order id was ROY0076029 on 17/10/ 2020 and the status was not sent to me until I had messaged them severel times and promised date was 01/11/2020 but they were saying that the Order will be received after 14/11/2020. I need my order delivery fast by 06/11/2020 or my payment back as refund... As it was too late and your company is making us to wait for such a long time and we need refund as soon as you received complaint . Please make assure that make refund fast.