RoyalOak Furniture Complaints & Reviews

Royaloak Furniture — Royal Oak furniture, Berlynoak Aletta King Bed - V2.
I had ordered king size bed in royal Oak furniture official website by making online payment and order id was ROY0076029 on 17/10/ 2020 and the status was not sent to me until I had messaged them severel times and promised date was 01/11/2020 but they were saying that the Order will be received after 14/11/2020. I need my order delivery fast by 10/11/2020...

I ordered office chair online through there company website on 30th of september, and immediately engaged customer support team to have my order cancelled on the same day, its been 12 days and no one from the support team is providing status of my cancellation request and refund details. I tried contacting them through there email id/whatsapp/online chat and no response. I think this is a big scam and they are cheating people with online...

Ordered id#ROY0075585 was not delivered, which was supposed to be delivered by 29th oct 2020...

Sydney Three Seater Sofa in Brown Finish by RoyalOak

after paying Rs.36000/-, purchased sofa from pepperfry, the same is broken as its a sub standard product which is worthless...now after raising complaints with the pepperfry from where i have bought just responds its broken & out of warranty (7months), which cannot be serviced...its very pathetic treatment out ... another big issue is there is no customer service team accesable...

I had purchased dining table from royal Oak and the product while it was delivered was damaged.since then I have made several attempts to get a replacement but what I received to my surprise was another damaged product. Royal Oak gives the most horrible experience to a customer. no interest in client servicing

No one has been displayed the slightest of interest in resolving the issue. The service standards are realy poor.br...

I have ordered an office chair the delivery date was on 27 October 2020 it's already been a week there's no response, there's no response from customer care they only send a standard template message

ROY0077029 is my order ID

PLEASE RESPOND IT'S A VERY HIGH TIME REQUEST ATLEAST LET US KNOW IF THE ITEM WILL BE DELIVERED OR NOT...

I purchased online in royaloak and order id is ROY0071814. Initially they didn't deliver product as promised within week and no updates also on order. After delivery due date crossed, Somehow I am able to reach one of customer care and they tols stock is not available. Requested to cancel the order and process refund. To cancel order they took another 1-2 weeks and told me refund will be initiated.
It is more than a month and still...

Hi Team,

I had ordered a Zara study table on 12th October, 2020 through online (Order ID - #ROY0074992 ) and paid full amount as per your policy. My delivery date was on 26th October, 2020. But still I'm waiting for my product delivery. Connected through WhatsApp & had talked with customer support team, but no use of that. From Kolkata team I'm getting some fake promises every day from last 2 weeks whenever I am calling. Everyday...

I had cancelled the order id ROY0076274. It has been 15 days that haven't processed the refund nor heard back from.them. the team is so pathetic that they don't even respond.tje WhatsApp number, email id of contact is just for name sake.they don't even respond....

Please refund my money with compensation now. my order is not delivered yet. Customer service is not responding. warehouse people are very rude and never talk properly. This is one of the worst company in history. Total scam.

I want my money back in 72 hours and written apology from your team and please pay for the harassment which you have did to me.

Order ID :- ROY0074888...

Hi, I placed an order with Royal Oak, online for a TV Stand on the 20th of October 2020. Since the day I placed order, the online status shown is - WAREHOUSE IN PROCESSING.

I WAS PROMISED A DELIVERY IN A WEEK- now I have no means to track the progress of my product.

What is THIS- no number; whatsapp number people don't respond ; no email- HOW AM I SUPPOSED TO BELIEVE MY TV STAND WILL EVER BE DELIVERED- is this...

Hi,

Pls do not purchase any product from Royal Oak.
To give them a lesson.. its always good if we avoid such kind of cheaters so finally the become bankrupt.

Their after sale service is pathetic, they do not even listen after you pay the money .

One of the biggest cheating furniture company ....

Hi

I had purchased a computer table online on 4th Oct- My order id is ROY0073338 and still I haven't received the table. I was supposed to receive on 20th(Tentative date of delivery) but unfortunately nothing has happened since then.
The customer support service is worst and no body is responding to my mail and WhatsApp messages. The tracking page still shows that the order is in progress.
I am feeling very frustrated...

A totally worst worst worst service, I have never literally seen such worst service

I had booked dinning table and ward robe bearing order# [protected] and was promised delivery date was on Oct 15th 2020, did not receive product, the dammn worst thing is emi is deducted without product.
This really loses hope on this guys. They don't even have customer empathy nor wording.

Who ever reads this never go...

I had ordered king size bed in royal Oak furniture official website by making online payment and order id was ROY0076029 on 17/10/ 2020 and the status was not sent to me until I had messaged them severel times and promised date was 01/11/2020 but they were saying that the Order will be received after 14/11/2020. I need my order delivery fast by 06/11/2020 or my payment back as refund... As it was too late and your company is making us to...

The service is not given free. The chairs given are damaged from the day delivered. When complained no one addressed and after an year after constant follow up, a person came to check and asked us to pay the service amount. It's not at all acceptable if we are being charged everytime even for a defected piece!!!...

I had booked for single seater recliner on Oct 18th. It was supposed to be delivered by Nov 2nd. But the team is not responding in any ways through WhatsApp or email. My order number is ROY0076251. They don't have option to cancel the order too....

We have purchased a Sofa and Two Recliners from ROYALOAK, Belagavi.. 6 Months Old Leather Sofa gradually colour turning into red..Please look into the matter as early as possible.....

Till date not received my shipment (ROY0075526).
Not even got any valid revert for the delay.
Want to cancel my order and refugees d back my money.
Really a [censored] organization.

Regards,
Subhasis Sengupta
[protected]...

I placed an order on 26th August for the product "Royaloak Zara Study Desk".and haven't received any update on the product. Later due to the unavailability of product for a longer time I initiated refund on 21st September. Now it's been a month and I haven't received the refund yet . Everytime I reach out to the WhatsApp care, they give me a new date. Highly disappointed with the service provided.

Order id : ROY0063179....