RoyalOak Furniture Complaints & Reviews

Address: Chaitra Plot no. 330 near bauxite road, T. V center belagavi

The service is not given free. The chairs given are damaged from the day delivered. When complained no one addressed and after an year after constant follow up, a person came to check and asked us to pay the service amount. It's not at all acceptable if we are being charged everytime even for a defected piece!!!

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I had booked for single seater recliner on Oct 18th. It was supposed to be delivered by Nov 2nd. But the team is not responding in any ways through WhatsApp or email. My order number is ROY0076251. They don't have option to cancel the order too.

Sep 25, 2021

Complaint marked as Resolved

After complaining here, I got my product delivered within a week. Thank you

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S

Srivan

Nov 3, 2020

But still I didn't get any response from them. We have paid full money and they are not even bothered to pick up calls.

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S

Srivan

Nov 3, 2020

Please see that they either deliver my product within 2 days or refund my money.

Royaloak furniture delay in delivery of Recliner - Comment #3757804 - Image #0

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Address: M V Salimath, "Suman-Veerabhadra" 421C/3(6)21, 4thCross,Vidya Nagar BAILHONGAL 591102

We have purchased a Sofa and Two Recliners from ROYALOAK, Belagavi.. 6 Months Old Leather Sofa gradually colour turning into red..Please look into the matter as early as possible..

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Till date not received my shipment (ROY0075526).
Not even got any valid revert for the delay.
Want to cancel my order and refugees d back my money.
Really a [censored] organization.

Regards,
Subhasis Sengupta
[protected]

+2 photos

Sep 26, 2021

Complaint marked as Resolved

Resolved

RoyalOak Furniture customer support has been notified about the posted complaint.

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I placed an order on 26th August for the product "Royaloak Zara Study Desk".and haven't received any update on the product. Later due to the unavailability of product for a longer time I initiated refund on 21st September. Now it's been a month and I haven't received the refund yet . Everytime I reach out to the WhatsApp care, they give me a new date. Highly disappointed with the service provided.

Order id : ROY0063179.

Sep 25, 2021

Complaint marked as Resolved

I kept pestering the customer care, and I got the refund today -Nov25th 2020

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I had ordered a light colour Book shelf which was shown on their online portal. What got delivered is a very dark colour bookshelf (shown in the photo). The company refused to acknowledge their mistake and refused to replace the product. Moreover they are saying that they have delivered what was ordered and due to lighting in their photo the dark colour looked light colour.
Seriously ??
They are just fooling customers and no phone no where we can talk and escalate. Its only thru whats app.

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I have recently purchased a mattress "Royaloak Bloomz King Size Mattress in PU Foam with Spring and Pillow Top with 8 Inch Thickness" and quality of this is really bad and it started sinking with in a week.

I have launched complaint via their whatssApp +[protected] and also via Email to Support, Royaloak, EMS, Royaloak but no response at all. Its been a month and i still waiting fro their response.

There is No other way we can contact them so please DO NOT buy from this website and waste your money.

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Hi,
I have ordered Royaloak Alan Computer Table on 18/Oct/2020. The status is not updated till now and I can’t track the current status of product also.

Order # ROY0076154

Please help me with the process
Regards,
Vishnu

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ROY0076305. My order was to be delivered on 23rd October however it is still reflecting as in process. The customer service is pathetic. No one in the team bothers to give an update on the customers order and everytime customer is being asked to reach the company on different modes like please connect on whatsapp/etc with no resolution. They need to understand that this is the hard earned money of the customer which they have taken and they are answerable to customers query. I have still not received my order nor i have received any status on the same.

Sep 16, 2021

Complaint marked as Resolved

Complaint has been resolved now.

RoyalOak Furniture customer support has been notified about the posted complaint.

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B

bharat upadrasta

Oct 27, 2020

Order ID ROY0076679 has not been delivered.

1. The original delivery date was October 22, 2020 which their "unprofessional" delivery folks did not meet and moreover did not inform also.
2. The scheduled delivery date on purchase was October 24, 2020 and that too went missing. Subsequently, when I messaged their business Whatsapp number, I was told that my order would be delivered before October 26, 2020 and that did not happen either.
3. Finally, when I again messaged their Whatsapp number ((which btw is a joke), I did not get any response also.

Made the biggest mistake by ordering from this wayward company!

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Address: Royal Oak Furniture, Marathalli, Bangalore

This is regarding the
ORDER NO: RMS[protected] purchased on 11thOct2020 from Royal Oak Marathalli.
Delivered and technician came for installation, told the product is having defect and told us request will be raised and we will be getting the replacement.

Its been 2 weeks from then No update on that.
Tried calling customer care - No Response
Visited Store Twice - Whenever we go they are telling they raised request and will be addressed.

Now they are telling product is out of stock.
Really frustrated as we wanted office chair immediately, opted for store purchase. But now regretting our choice for purchasing in ROYAL OAK.

We want immediate resolution else refund our money.

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Address: Online portal

Hi, I ordered wardrobe on September 8, 2020 using online portal https://www.royaloakindia.com/ and order is to be delivered in 2weeks and till date there is no progress in the order and the order number is ROY0067003. It says payment successful and order received from the time I made the payment and the status is still the same. There is no customer care support person to talk too. It always prompted me to use the what's app to reach out to customer care. Unfortunately, till date there is no response on what's app. Also, sent many emails and finally got a response from customer care informing that the product will be delivered on 13th Oct, 2020. But again they missed the deadline. I also asked for cancellation too, they are not even ready to cancel the order. I'm highly disappointed with RoyalOak.

+1 photos

Sep 28, 2021

Complaint marked as Resolved

Issue resolved after 2 months

RoyalOak Furniture customer support has been notified about the posted complaint.

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Ongmu Dukpa

Oct 27, 2020

Hi Same case here too. I am also waiting for order for last 45 days it is still showing as order Received.

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A

Aravind2405

from Powai, Maharashtra

Sep 28, 2021

Issue resolved

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ROY0063934
I have been requesting my refund for more than a month with respect to this order.

They don’t have the product I requested and hence they said they will cancel and send 30000 to my account.
So far there was no confirmation or any sort of support. I would like to go ahead with a legal action if I don’t have the Edmund sent to my account. The customer support was ridiculously bad and there is no one responding to any emails or messages. I need a direction on this or I will file a case against them.

This is really abad service from a company with reputation.

Oct 18, 2021

Complaint marked as Resolved

After a long hiatus ROyal oak refunded amount. But the customer service is pretty bad for a common man.

RoyalOak Furniture customer support has been notified about the posted complaint.

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N

Nirmala68

Nov 1, 2020

I am facing the same issue, please let me know if in case you got your issue resolved

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P

Pragathi1

Nov 9, 2020

I am facing same issue, let me know if they have resolved

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I g raghuveerreddy i ordered 4 seater dinning table cost 10000.on august 2020 order no ROY0062226.order cancelled on 14 sep 2020.no refund till now, no response on customer care nos, whappsup, email i tried every thing no response ...please refund

Sep 29, 2021

Complaint marked as Resolved

Refunded successfully

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g raghuveerreddy

Sep 29, 2021

Resolved...refund successfully

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Address: Flat no- 03, PRIYANILAYAM, KEMPAPURA MAIN ROAD Bangalore 560037

I have purchased royaloak Zita sofa set online on 18/5/2020. My order no is [protected] and my mobile is
[protected].
In one seater sofa wodden plate which in under the seat cushion is bend from center. It's still in warrenty please change.
I have tried to complain through email, whatapp and customer care but postive response I get.

Oct 21, 2021

Complaint marked as Resolved

Resolved

RoyalOak Furniture customer support has been notified about the posted complaint.

Oct 25, 2020

Updated by vajit60 Completed, thanku

Oct 21, 2021

Updated by vajit60 Issue resolved, thank you.

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Very bad customer service from royal oak Thiruvananthapuram.. the behavior of staff was very irritating. Because of this behavior I rejected my purchasing interest..don't appoint these type of staffs. It will cause your sales and spoil customers mood for the whole day.very very poooor..

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We got delivery on 9th October for order #ROY0071733 and still, no one has come for installation.
We reached out to support multiple times via email, chats and WhatsApp.
Still, there is no satisfactory effort made to resolve our issue. We requested for an escalation and the support representative abandoned us on the chat.

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Address: Royal Oak

Order Number : ROY0070598
I had ordered a 3 seater sofa from the Royal Oak website. It was supposed to be delivered on 13th Oct, 2020. Since the last 4 days, I am seeing the status as out for delivery. I have still not received my sofa and I am not getting any update as to where it is. Please help.

Regards,
Kuhu

Sep 15, 2021

Complaint marked as Resolved

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I had booked Dinning Table + Ward Robe bearing Order ID [protected], the delivery date provided was for 10/15/2020 on for dining table and 10/5/2020, no communication is done, when I enquired in customer service call, I was informed 10/15/2020 definite delivery, nothing works

When I tried tracking with order id, I get nonsense information which is not reelevated to me
My mob : [protected]

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Royal Oak is falsely promising customer stating that the installation will be done in 72hrs, once the product is delivered. However, one will turn up for the installation and no matter how many times I call customer care or send emails the responses will go unanswered and totally irresponsible attitude towards customers and their Sales Manager will be interested only till we take the product and after that, they will avoid our calls.

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Address: Bangalore

I am very disappointed to have purchased the Study Desk from Royal Oak .This item was delivered on 11th May 2020 during Lockdown. It was the need of an hour and having thought Royal Oak to be such a good brand i bought this item. Since then it has been giving me trouble, initially Keyboard shelf came out of the hinges. After raising the complaint, technician came and told it does not seem to be installed properly, he would fix it. He did...

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RoyalOak Furniture Complaints & Reviews

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RoyalOak Furniture reviews & complaints page 36

Dinning table defective piece from the day delivered

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Royaloak furniture delay in delivery of Recliner

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6 Months Old Leather Sofa gradually colour turning into red..

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Shipment not delivered

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Refund not processed , it's been 40 days

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Huge colour diff in what was ordered and delivered

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Worst Customer Services

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Status of ordered product not updated

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Delay in delivery ROY0076305

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Defect Dormy Office Chair product delivered

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I'm complaining about delay in delivery

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Refund not being processed

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Refund refund refund

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Zita sofa set

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About customer service

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Incomplete installation since 8 days of delivery #ROY0071733

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ROY0070598 : Sofa not delivered

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Delivery is not happened

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Installation not done for Combo

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Poor Quality Study Desk -Royaloak Amber Computer Table - 1.2M

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