RoyalOak Furniture Complaints & Reviews

I had ordered a light colour Book shelf which was shown on their online portal. What got delivered is a very dark colour bookshelf (shown in the photo). The company refused to acknowledge their mistake and refused to replace the product. Moreover they are saying that they have delivered what was ordered and due to lighting in their photo the dark colour looked light colour.
Seriously ??
They are just fooling customers and...

I have recently purchased a mattress "Royaloak Bloomz King Size Mattress in PU Foam with Spring and Pillow Top with 8 Inch Thickness" and quality of this is really bad and it started sinking with in a week.

I have launched complaint via their whatssApp +[protected] and also via Email to Support, Royaloak, EMS, Royaloak but no response at all. Its been a month and i still waiting fro their response.

There...

Hi,
I have ordered Royaloak Alan Computer Table on 18/Oct/2020. The status is not updated till now and I can’t track the current status of product also.

Order # ROY0076154

Please help me with the process
Regards,
Vishnu...

ROY0076305. My order was to be delivered on 23rd October however it is still reflecting as in process. The customer service is pathetic. No one in the team bothers to give an update on the customers order and everytime customer is being asked to reach the company on different modes like please connect on whatsapp/etc with no resolution. They need to understand that this is the hard earned money of the customer which they have taken and they...

This is regarding the
ORDER NO: RMS[protected] purchased on 11thOct2020 from Royal Oak Marathalli.
Delivered and technician came for installation, told the product is having defect and told us request will be raised and we will be getting the replacement.

Its been 2 weeks from then No update on that.
Tried calling customer care - No Response
Visited Store Twice - Whenever we go they are telling...

Hi, I ordered wardrobe on September 8, 2020 using online portal https://www.royaloakindia.com/ and order is to be delivered in 2weeks and till date there is no progress in the order and the order number is ROY0067003. It says payment successful and order received from the time I made the payment and the status is still the same. There is no customer care support person to talk too. It always prompted me to use the what's app to reach out...

ROY0063934
I have been requesting my refund for more than a month with respect to this order.

They don’t have the product I requested and hence they said they will cancel and send 30000 to my account.
So far there was no confirmation or any sort of support. I would like to go ahead with a legal action if I don’t have the Edmund sent to my account. The customer support was ridiculously bad and there is...

I g raghuveerreddy i ordered 4 seater dinning table cost 10000.on august 2020 order no ROY0062226.order cancelled on 14 sep 2020.no refund till now, no response on customer care nos, whappsup, email i tried every thing no response ...please refund...

I have purchased royaloak Zita sofa set online on 18/5/2020. My order no is [protected] and my mobile is
[protected].
In one seater sofa wodden plate which in under the seat cushion is bend from center. It's still in warrenty please change.
I have tried to complain through email, whatapp and customer care but postive response I get....

Very bad customer service from royal oak Thiruvananthapuram.. the behavior of staff was very irritating. Because of this behavior I rejected my purchasing interest..don't appoint these type of staffs. It will cause your sales and spoil customers mood for the whole day.very very poooor.....

We got delivery on 9th October for order #ROY0071733 and still, no one has come for installation.
We reached out to support multiple times via email, chats and WhatsApp.
Still, there is no satisfactory effort made to resolve our issue. We requested for an escalation and the support representative abandoned us on the chat....

Order Number : ROY0070598
I had ordered a 3 seater sofa from the Royal Oak website. It was supposed to be delivered on 13th Oct, 2020. Since the last 4 days, I am seeing the status as out for delivery. I have still not received my sofa and I am not getting any update as to where it is. Please help.

Regards,
Kuhu...

I had booked Dinning Table + Ward Robe bearing Order ID [protected], the delivery date provided was for 10/15/2020 on for dining table and 10/5/2020, no communication is done, when I enquired in customer service call, I was informed 10/15/2020 definite delivery, nothing works

When I tried tracking with order id, I get nonsense information which is not reelevated to me
My mob : [protected]...

Royal Oak is falsely promising customer stating that the installation will be done in 72hrs, once the product is delivered. However, one will turn up for the installation and no matter how many times I call customer care or send emails the responses will go unanswered and totally irresponsible attitude towards customers and their Sales Manager will be interested only till we take the product and after that, they will avoid our calls....

I am very disappointed to have purchased the Study Desk from Royal Oak .This item was delivered on 11th May 2020 during Lockdown. It was the need of an hour and having thought Royal Oak to be such a good brand i bought this item. Since then it has been giving me trouble, initially Keyboard shelf came out of the hinges. After raising the complaint, technician came and told it does not seem to be installed properly, he would fix it. He did...

I ordered office chair online through there company website on 30th of september, and immediately engaged customer support team to have my order cancelled on the same day, its been 12 days and no one from the support team is providing status of my cancellation request and refund details. I tried contacting them through there email id/whatsapp/online chat and no response. I think this is a big scam and they are cheating people with online...

All the employees of Bannerghatta showroom are cheats Mohan is basically a goon who says do what you want we can't help you or won't help you. Murali, prasad act like they are busier than the pm but they are busy giving reasons. 4 tech visits and still they can't fix the problem and they can't own that they gave a faulty product. Instead of doing that they say this....

HI,

I have ordered the Lazer chair from Royal Oak and they have delivered me the Damaged product, I have calling for Warehouse and concerned support team from One month no one are taking the request to repair the damaged team.
Highly un professional response from the team never expected this.

I have paid 10000 from my hard earned money for your damaged product and now you are causing me mental trauma...

I have purchased a shoe rack which was delivered 8 days back but installation not done yet. They said it will be done within 72hrs once the product received but I am writing to customer care, sending massages to their whattsapp number but invain, they are not replying at all....

The order details say that i will get the chair delivered by october 4th, 2020. I haven't received any order. I'm continuously following up on email, watsapp. No response. I am buying this chair for my posture health issues. Delaying this is worsening my situation....