RoyalOak Furniture Complaints & Reviews

We ordered a queen size bed from royal oak on august 19 (Roy0061406) which was supposed to be delivered on september 3 to tirupati. We have no updat eand even the order tracking status just says order received. Have tried calling the customer care to no avail. There is no option to cancel order or even get to know if th e order will be delivered. Such a shame.
Sreenivas...

I have ordered a computer chair on 1st september and it has not been delivered to me yet. I called customer care regarding the issue and they said it will be delivered by 10th sep but again it's not delivered. They're just saying to take it easy as this will be delivered but two times they've given estimation and failed to delivered. Now, i want to cancel the order and want my money back. But again you website doesn't...

The "hoffice multi purpose desk" with order number "roy0051892" was delivered different from what was ordered. It was picked up successfully on 13th aug but the company is not processing the refund even after continuous followups. It has been 28 days now still no response....

We ordered sofa set 3seater recliner august 22, expected delivery date given by 06/09/2020. But not received sofaset, many times we request through whatsapp abi my order, no one not responded, if you will not delivered within one week, refund my amount, otherwise we communicate this issue to consumer protection legislation...

Team,

This is to bring to your notice we face with a consignment shipped for the new furniture ordered from your Royaloak store

We have purchased furniture’s - Sectional Sofa, Coffee table and side tables on 31st August with the order number - [protected]. The Sofa and coffee table were delivered on 2nd Sept and was unpacked on 4th Sep. Both the sectional sofa and the coffee table are delivered in damaged condition....

I have ordered a coffee table vide order id : roy0059662 on 13-aug-2020 on their online portal https://www.royaloakindia.com and payment has been already made. 28-aug-2020 was the agreed delivery date which is crossed and no response at all from company. Is it an operational issue in the company or i got cheated? How to get my order delivered? Or any chance to get my money back? Worst experience ever, looks like another online fraud....

I have ordered the tv entertain unit through online

Order id - roy0058759
Registered mobile number - [protected]
Email id - [protected]@yahoo.co.in

The committed delivery date is 24.08.2020 but still the product is not delivered.

I have escalate the same through customer care number and wrote email also but there is no response from the both....

Order Number- ROY0059276, i placed an order online, and received the product late with all sorts of communication issues and false promises, after 15 days received a product in a 3rd rated conditions, boxes are torn open and product hanging out, did not open the product until technician came, after he came there was a dent and scratches and a major component was missing called the seller and royal oak and sent an email regarding the same...

I ordered 2 chairs and one table. I received damage table and different colour and different models chair. After so many call, it is not replaced....

I had purchased the product on 29th of July, 2020 for making my work from home easier. I checked the estimated delivery dates and was promised a delivery before 12th of August 2020. In order to ensure that I receive the product before the promised date, I made an inquiry. I received a call from the Customer Care assuring me of delivery before 12th. I could have ordered from other e commerce service providers like Amazon, Pepperfry but I placed...

Its been 2 weeks since I got the un-assembled table. No one has come over to help me out. Their whatsapp and live support is a joke! BUNCH OF IMBECILES. They are least bothered about their customers.

Order Number : ROY0060076...

The chair has its backrest broken so request pls repair...

Hi...
I am Shaziya one o[censored]nhappy customer of Royal Oak..

My registered num is [protected].

In the month of April I orders 5 products from 2 dinning table set, 2 coffee table and 1 shoe rack...

Unfortunately the quality was poor and 2 products were damaged...

After multiple follow ups Royal Oak came and repaired the products and when I said I want return they said one year...

Worst place to buy furniture.
Right from lethargic sales team unwilling to attend customers to damaged and incomplete furniture delivery
Least bothered technicians to assemble furniture, hopeless sales and branch manager.
Their business model is screwed up and fragmanted with multiple parties involved with no sense of ownership.
We ordered a bunk bed on 16th August
Warehouse team delivered broken wooden...

Hi...
I am Shaziya one of r unhappy customer of Royal Oak..

My registered num is [protected].

In the month of April I orders 5 products from Royal Oak 2 dinning table set, 2 coffee table and 1 shoe rack...

Unfortunately the quality was poor and 2 products were damaged...

After multiple follow ups your Royal Oak came and repaired the products and when I said I want return they...

I have placed an order for a study table on 1st Aug 2020. They said it will be delivered by 15th Aug 2020. When I called customer care on Aug 18th the told it will be delivered by 27th August. From then I am trying to reach them, but my call will be in waiting forever. my order id is Roy-0056070....

Urban Living Buffalo Three Seater Sofa - Blue received defective...torn...

After providing a faulty product none of them from their support team is providing any resolution. No is responding to the emails or picking up the call.
Order id: ROY0039376...

I ordered computer table in july 2020 using online portal https://www.royaloakindia.com/ and order is to be delivered on july 28th and till date there is no progress in the order, its says payment successful and order received. After repeated calls to customer care and whatsapp chat i was lucky to talk to a customer care executive who said they will deliver by aug 24, but again they missed the date, so still trying to connect with them repeatedly...

I have ordered a recliner chair from royaloak website on 7th August 2020, I have no update not response when I contacted them through email, whatsapp messages, website chat, customer care number, the reply I get is that we'll update in 24 hours but not a single update or call back has been made till date. They are not even responding when I ask them to cancel and process the refund
My order Id ROY0057869...