RoyalOak Furniture Complaints & Reviews

I had placed order roy0066016 in royaloak. India.com on 5th sep2020 and it has been more than a month now.

Initially they deliverd damaged and used product and after complaining they delivered one year old manufactured product with three missing pieces.

Now the furniture is half assembled and customer care is not reacnle over phone nor email nor whatsapp....

I placed order#ROY0069712 on 18 sep, 2020 and got the order with delivery date as 3rd october. But today is 6-oct-2020 but still no one is responding via whatsapp-[protected], as well as sent mail to and even had a chat with Zendesk. The information shared via chatbot is not at all relevant and contacted store people in Banaswadi Bangalore they are saying that online orders they do not have any information. All the customer care number is...

The above consignment is not delivered as per timeliness with no information on status. After several follow up with your whatsapp service number got a number of your kolkata manager hemnath who never took the calls also not bothered to call back or respond to the msg sent to him.

I being a customer have paid full amount on 21st sep 2020 towards purchase of a bed for urgent requirement which was supposed to be delivered but...

Dear Team,

My name is Murtuza Zakiuddin. I am a regular customer of Royal Oak for last few years. Recently on 30 Aug 2020, I have bought a Office Chair costing Rs 9, 991 from Bangalore Banneghatta Road Showroom with order no [protected]. Customer code RMS290179.

The office chair back cloth mesh is tearing off from the corner within 3 weeks o[censored]sage. Please see the pic attached.

I have reached...

Last 15 days I am waiting for the complaint to get resolved from Royal Oak but no one is bothered.i am tired sending emails and calling customer care people.i am shocked that the service team has no one capable enough to handle this.
The service person came and spoiled the look of the product.not happy with their service.
After informing them also no one is calling me.still waiting for the solution.
I want the product...

Order was booked 15 days ago and schedule delivery date was on first week of october, 2020 but still there is no communication from their end. Sent mail to online help as well as contacted via chat even whatsapp is not responding about the status of the shipment. Order#ROY0069712. Kindly check if shipment cannot be delivered then please refund my money...

Royal oak took my order on 09 sep for 15000. There has been not a single notification sent and communication from them. No one replies on WhatsApp chat, email and no one calls for any information. My money is stuck and there is no help at all.
Please help Order id ROY0067173...

Hello,

I bought a computer chair from RoyalOak Furnitures in June but within couple of months the cracks emerged in chair's base wheel. I raised a complaint (Order No. RMS[protected] in August with them and since the chair is under 1 year warranty, I expect them to be repaired/replaced the chair immediately. However their reply is that the chair is broken under normal usage and hence not covered under warranty. On insisting...

Hi Team,
I placed order on 13-Sep-20, Order Number: ROY0068194. Delivery date was promised for 30-Sep-20. Item is not delivered yet, no one is replying for status update.

I am still waiting for product delivery. Online tracking is showing only single status “Order Received” since very first day. I also communicated with RoyalOak over WhatsApp number, every day same reply “we are checking with warehouse, will...

ROY0066905 : dining table delivered it has full of scratches. Few part were missing to fit chairs. I have been following up with Customer Care What's app number, Customer Care Email id. No one is responding. I raised complaint in this portal also no response. Daily i am sending reminder to WHATS APP number and email no response. September 16 onwards daily i am sending emails no response. Not sure how to make them to read emails and What's...

I have placed an order for an office table on june 20th. It's been more than 3 months now but still they haven't delivered the product.
Every time i raise a complaint, they just say that it will take another 10-15 days.
They are not delivering the product and they are not even refunding the money, no matter how many times i request to.
This is probably the worst company in the world....

Bought a bed from them about 2 months back and now its broken.
Tried their customer service number not able to reach them.
Even initial setup i had to beg them multiple times to install the bed....

I have received damaged product and installation guys came and taken the photographs and said the product will be replaced with in couple of days.

But till now i haven’t received any communication from them i have sent so many mails and what’s app msgs but still no response and finally i sent a mail asking for refund but still no response

Horrible customer service...

Hello team,

The invoice i've got the order roy0064426 had misplaced buyer (If other than consignee) and consignee name and addresses.

Even after continuous attempts to seek help over royaloak we care chat, whatsapp and emails, i'm getting no help.

Open ticket number: 7544

Please look into this and help me....

Never buy from royaloak.

My order id is roy0066016 for rupees 11, 001 for proudct named royal oak iris sidebaord left. Initially royal oak didn't deliver the product telling that the product is discontjnued, however the product is still available in online website for sale.

Then they told 4 pieces are available and they delivered. However when the technician visited for installation and opened the package, the...

I had ordered a chair and a table from www.royaloakindia.com. There is no response from them even though I am trying to contact....

I have ordered dining table with charis. I received order but dining table and one chair is damaged and not received all the parts for other chairs. When i raised complaint not one is responding. Order status is marked as completed but installation is not completed due to missing parts and damaged chair. Dining table contains full of scratches.. I tried to reach them whats'app and customer care no one is responding properly. I want to cancel...

1. I have purchased one king size bed on december 2019. Now it is september. All the upper board are got bend and it is not getting fit. Please guide me how can you help me. The details of purchase is as below.

Thank you for placing order. Your royaloak order no roy0025675 having item (S) royaloak aletta king size bed with box storage in melamine finish worth inr 16140.5 is placed. We will try our best to ship your order within...

This is one of the worst buying experiences i have ever had in my life. It's been 5 days that i have been trying to talk to someone from the installation team. My chair was delivered 5 days before, and till now no one has even called me regarding the installation. Called one of their customer care number about 20 times, they pick it up and no one talks. The whats app number responds once in 3 hours and not a single response was to the questions...

We placed order for bed on August 19 for a queen size bed and haven’t received it yet . The order number is Roy0061406. What’s worse is that the customer care really don’t respond and we donot have any update regarding what’s happened to the order . This is such a shame. There is no process to to even initiate a refund or cancel an ordeR....