RoyalOak Furniture Complaints & Reviews

Respected Sir,

I have ordered a 3 seater metal Hanging chair (Swing Jhula) from RoyalOak India Ltd through their website . https://www.royaloakindia.com/ on May 4, 2020. (Order Number: ROY0032931)

As per the site it was supposed to be shipped 16th May 2020 and had to be reached here on 19th May 2020.

But the item was never shipped and I have contacted them and canceled the order but they are not...

I have placed an order on July 12th and was promised that delivery will be done within 6-7 business days. However, the products are not delivered till now and have written multiple email caller multiple times which went unanswered. This is completely unacceptable customer support from Royaloak which I never expected. Could you please take this up as a compliant?

Order Numbers : ROY0050552, ROY0050546...

I placed an order online for an office table on 7th July but have not received it yet.
I got a call from 3 delivery boys / drivers on 10th, 13th and 14th July asking for the location but none of them turned up. Surprisingly when I check the status it shows "Installation in process".

I have been contacting customer care since then but not getting proper response. Everytime someone talks from the customer care they give...

We purchased 2 chairs and 1 table on july 4th from royal oak. We set up new house in bangalore and wanted this furniture at the earliest possible. We paid full amount in advance and we received delivery on july 11. Technician visited us on july 14 to get them installed. They unpacked furniture for the first time, out of 3 products all 3 of them were defective. They clicked the picture and left unpacked stuffs as is in our leaving room. They...

Its been nearly 1 month since i placed and there is no update and it was not delivered till. Now. Customer care is very very pathetic nad worst ever.. Something is seriously wrong with royaloak... I can see that product is in stock but not delivered... I have been mailing them and calling them, messaging on chatbot... Absolutely no update from anybody... Nobody is picking the calls.
Order number : roy0046897...

Did not receive recliner ordered online via https://www.royaloakindia.com/.

The ordered was placed on 7th june 2020. There was no order confirmation from royaIoak through mail or SMS.

Ordered a dining table set and recliner separately and have received it. 1 recliner is pending.

Product name - Royaloak Davis Maroon Single Seater Recliner in Leatherite

multiple attempts through...

Hi,

Date of incident : 4th june 2020.
Client number: n/a.
Full description: i placed an order for study table in royaloak furniture in online on 4th june 2020. Company promised to deliver the product in 1 week. We did multiple follow-up through mail, chat service and phone. Nobody is answering our query. We even sent a mail requesting for refund. Company has not responded to refund either. Total amount charged...

Hi, i ordered computer table on 16th june, 2020 from royaloak india online and it hot delivered on 1st july, 2020.
But there was table top plank was missing. Their installation person had opened the sealed box and he checked table top plank was missing.
He talked to his admin team in hyderabad on 3rd july, 2020 and i had word with admin person and he committed to send the table top plank with in 3-4 days. But as of now i did...

My order id is roy0044570. I have ordered a table royaloak arvin computer table - 1.2m table on 20th june 2020 with an assurance from customer service that my table will be delivered by july 5th and in case if there is a delay they will refund the amount within 3-4 business days. I have made several calls on july 4th, 5th and 6th july to check if they are able to deliver the product. Finally on 6th july 2020, one call was connected to the...

I have placed order against order# 5ed21993c109f online and made payment inr13417, ccavenue reference #[protected] for a sofa cum bed on 30 may 2020, but even after 45 days neither receive any reply on email, not able to get them on phone, nor the item received. Written more than 15 emails & called them more than 50 times but nothing happened.
Now i want my money back as i don't want to deal with a cheating company....

I ordered one chair, the chair stock was not there in the store so i cancelled the order as per the suggestion given by rok employee, they asked my bank details on jun 23rd.. I gave.. Its been 15 working day (20 days) i dint got my refund amount and no one is responsing for mails properly.

They mentioned i will get my refung within 7 working days, now no one is responsing

Worst experience ever, no one is looking...

I have ordered table online from royaloak furniture in hyderabad. Their site status shows out for delivery since last 5 days but didn't get any delivery. Even the committed date of installation has been passed. Order#roy0049987. Customer care doesn't pick the call....

I have booked a table and nobody has been assigned for installation.
When I called the person so confident to say that I would get the installation within a day, and even in the bill I have been marked to get the installation today, but its not happened.

Could you send someone to install it by today eod....

Hi,

We have ordered an royaloak teak study desk on 14th june. Ut have not received any status.
Have followed up mutiple times but no one responds.
Order no is roy0042985...

I have ordered order no roy0043372
Study table on june 15th and the delivery was supposed to be by june 30th but there is no delivery status or update from the royaloak and i have dropped several emails and call to customer care but no proper response...

Hi i have ordered dinning table order no : roy0049847 on july 5th 2020, once the order placed they have given delivery date as[protected].

But still the order is not received even know one has called us and updated the status.

Please let us know how to proceed....

I had ordered for Office table and Chair, where details are as follows:

1. Order No.- ROY0049654 (Office Table)- Product was delivered on 11th July 20 but till today no called for Installation.

2. Order No.- ROY0049656 (Chair)- It was told they will deliver by 13th July 20, but no one has come for Delivery.
Also no one responds to mails nor calls. No one is there to pick the call. We need to followup with...

I have ordered sofa online, it was delivered on 10th july 2020. Today is 13th july 2020 no one has called me for installation. The numbers listed on thier website are switched off, i have tried calling them atleast 100 times. They do not reply to mails, i have written 6 emails. Still no response, there is no one is accountable at royaloak, the executives just switch off phone. They are very unprofessional, once you place the order there is...

I have place the order on jun 28, 2020, 12:45 pm and got a confirmation from royaloak that "we are pleased to confirm your order no roy0046497" the shipping date should be shipped date :[protected] and today it should have been delivered. No it did not get delivered!

There is no customer support at all, hardly someone answers from your post order support, the worse part is when you look for an item your chat support is available...

I had ordered one computer chair on 1st may 2020. Since then i havent received the delivery although i have paid the full amount in advance.

I have called, emailed their customer service many times but i am not getting a response.

Order number: roy0032612

Thanks

Lalit...