RoyalOak Furniture Complaints & Reviews

I ordered a computer table on 29th july online www.royaloakindia.com (ROY0055048) and expected delivery was on aug 11. In spite of repeated reminders, there is no update on when it will be delivered. Emails and Whatsapp messages to their official email and contact number have been unanswered. The whatsapp message has not even been read by the representative. The chatbot asked us to call customer care @ [protected]. No one picks up the phone...

I ordered a table but have not received yet, it got delayed for 2 weeks initially and now again its delayed its been more than 1 month. Not sure why royaloak | bangalore is fooling customers by giving false confirmation. No response when sending e-mail to their online/customer care site as well. Its frustrating and annoying how they fool the customers, its completed waste of time. Could i ask what is happening in royal oak india when people...

I ordered a computer table on july 25th 2020. Its almost one month but not recieved the product yet. Tried to contact multiple times but no one is responding. Company is wasting customer time and trust. Royaloak is making fool to the customers and holding the money without doing any process.

Please take necessary action on this....

I had order the coffee table on 20 August 2020 through online website. I received message stating that they will send confirmation e-mail when order ships. Till now i haven't received any status nor e-mail.

I received call from RoyalOak executive on 24 August 2020 that he will deliver the product in 3 days. But till now they haven't delivered it yet. When i was trying to call the executive he is not lifting the call....

I made a order through the store in Chennai Velachery on May 16th but the order got delayed.So i cancelled the order and made a refund request on May 27th.
They said the refund will be processed by June 20th but till now i have not received the refund.
I have visited the store many times where they provide me some date but
nothing has happened till now.
In spite of continuous follow ups i was left over with deep...

Hello,

I placed my order on March 24th! Every time I call, I don't get a response or they give me a fake date and there is no information provided to me after that.

There is also no option to cancel the order. It was understandable for order delays during the lockdown time. But 5 months overall with still no order status is absolutely atrocious even for royal oak standards.

My order number is...

I placed order # ROY0054239 on 26th July 2020, I still haven't received table, in website they have described products will be delivered within 5-7 days and installation will be done within 72hrs, and nothing is done as per that.
I have been calling customer care team and sent email many times but no one have responded me with proper resolution some times the team will be very rude in responding, it's been 30 days but Royaloak team...

Hi,

I have placed an order (Order #ROY0055914) on 1st August 2020. I was told that the order will be delivered by 15th August. When I contacted the Customer Care on 15th August, I was told that the product is out of stock and it will be delivered by 25th August 2020. Their chat support representatives are not responding as well.

On 24th August When I called the customer care for the follow up on my order, I...

Hi team,

I had placed the order online on 17 august, with a delivery date of 21st august order id - roy0061001. I have called and enquired each and evry single day with the customer care who are not even aware of any updated and keep telling this is under process. Even the order tracking status is showing the same from the day of order. Evrytime i write an email to customer care they keep telling i will get call back in 24hrs...

Hi team,

My order number : roy0059152 was cancelled and i got a mail for refund initiation to which i replied with account details and ifsc code. But it has been over 15days and i have still not received the refund. The order shows as received on the website. This is ridiculous. Pathetic experience from royaloak....

My order id: ROY0057066, supposed to be delivered by AUG 19th 2020, but the order status is still showing "Order Received". I've paid for the order, I need a cancelation and a refund, I've contacted the company with the following approaches:

1. Several e-mails to [protected]@royaloakindia.com and [protected]@royaloakindia.com - No response

2. WhatsApp support - No response

3. Customer Care Phone: Either...

My order no. Roy0056214. Computer table booked online with full payment on 1st August. Was about to receive delivery on 16th or 18th August.tracking details shows in warehouse. Have sent many mails have called no reply. Chat with cs. Divya yet no revert on delivery status....

I have order product in royaloak they are not delivering it. When am contacting customer care they are saying will deliver in 2 days 3 days everytime . One month its same answer not responding properly....

I have purchased a crystal queen-size bed from royal oak. When the placing of the mattress (Size:78 x60) on the bed it's not fitting into the frame.
One end is fitting the other end of the bed is not fitting and coming out. I have attached the images also and raised complaint regarding this issue. There is no response from royal oak simply replying mail our bed is standard size.

Check your standard bed size instead...

As per company’s policy I see that the order can be cancelled if RoyalOak cannot meet expectation of the customer. They also quote that the customer can cancel the order without giving any reason.
But when i contacted customer care, they said that the order cannot be cancelled once placed!!
My order ID : ROY0054962...

I purchased product in February 2020.
After one month sofa set beds are broken, All the stitches are not looking good.
When I raise the complaint, they said that they will replace my product. they are cheating the customers with very poor quality products and we can't reach customer care directly. I called so many times and sent so many mail but there is no positive response from them. Please help refund or replacement of...

Hi sir/mdm,
I ordered chair and table july 26 2020. Money paid on same day around 15000, all payment and product avaliable success and submitted order.

Then estimated shown 10 th aug 2020 max. From july 26 to 18 aug no single message n mail from them ralted to order update. I called so many time customer care no response, mailed no respnse.

Its almost one month till update from them. Its worest experience...

I have made a computer desk purchase (Order number: roy0055857) on royaloak online site on 31st july 2020. It was supposed to be delivered on 5th august 2020. I didn't receive any delivery or update on delay. I had to reach customer support multiples times where there is no assurance of proper date and just keep on postponing by saying the stock will be coming every next week. Finally i lost interest and asked to cancel my order and refund....

I had ordered aletta queen size bed from royaloak on 26th july 2020. Till date i have not received the product and they are not taking refund request also. Their executive mr. Rahul committed to give delivery by 13th august but they are just playing with silly reasons.

Kindly provide refund...

I purchased Dining Set by the royal oak online website, my purchase order no. ROY0030896, they mentioned delivery data in the order confirmation mail as given 29 mar 2020 & again date changed to end of May months.

Today 12 Aug 2020.

No response to my email and customer care phone number is always busy .. unable to get any update.
luckily got a line ... you team confirmed it will be delivered on 10 aug...