RoyalOak Furniture Complaints & Reviews

We had booked a furniture on royaloak website in 3rd of jun, with the delivery date mentioned as on or before 23rd jun 20. However on 26th jun when we called the customer care number, we were informed the furniture is getting made now and would take atleast two week for delivery. We had the order cancelled, and purchase one from the local market. After lot of follow up over phone and mail, we got a confirmation of cancellation on 3rd july...

Date - 29th july 2020
Hi - i have ordered one dining table (Sheesham wood) on 27th july, 2020 with order no. Rms[protected] which was installed today and following are the issues:

1. Polishing problem in all chairs and table
2. Bush problem in one chair - one chair is wobbling.
3. One of the cushion is not fixed to the chair.

For the polishing issue, the technician put a marker on the unpolished...

I purchased a "hoffice multi purpose desk" with order number "roy0051892". However, what we received is different from what we ordered. The middle row should be identical to the bottom row as shown on the royal oak website, but what we received is of different sizes. Also the finishing for the last row is not done. Attached are pictures of what we received. Please replace/return the product....

Hi,

This is second time i am registering complaint on this site. I had been sending mails for return of furniture from over a week. There is no response.

The table quality is bad, all scratches and broken. Front panel is loosely fitted with help of nails that it came out by itself. Poor workmanship, the nails are coming out in the middle. The storage is different what shown online. Also the chair is all plastic,...

Hi team,

I purchased a 6 chair dinner set and the quality of the product is worst and the bolts are coming out lot of times. You have charged 30000 for the product and really it’s a loss to me.

Please fix this asap...

Hi,

I bought a table (Royaloak splash boss table) and a chair (Royaloak bristol office chair) from royal oak. The quality of table is not adequate. The tape is worn out at couple of place. When we shift the table a bit, it falls apart. The storage beneath the table has two drawers (While in image there are three)
The chair is made of plastic (Base and handle) whereas, before placing the order your sales confirmed that...

I placed an order for royaloak chocolate study desk with writing pad in melamine on their site and made the payment for the same on 1-aug-20, on the status is was given a delivery date of 6-aug-20.
After the order received confirmation mail, there was no communication from them, tried reaching the customer support on 5-aug-20 morning, it was told that the order is dealt with chennai warehouse and they will arrange a call back, but...

I booked a sofa set of rs 42000 on 18th july they promised me that they will deliver on or before 2nd august but now no one is responding the call they share me one contact person name malreddy he is not answering the call i want information and product stays asap if not i file a complaint against grevience i have a proof of note they will deliver the product on 2nd august respond asap...

Hello Team,
I have purchased a cot from royalok but till now no updates on my order it has been more than a month . But while purchasing money has been debited.
Sent an email more than 10 times with reminders no reply to emails and no response by calling customer care

Order details :ROY0048612
Email: [protected]@gmail.com
Mobile [protected]...

I got the the delivery of my items order no: ROY0052242 on 22nd July 2020. The time frame for installation mentioned on their website was 72 hours and now even after one whole week and 3 calls to their customer support numbers have proven vain. More than half of the customer support numbers are switched off and the one that works takes a lot of time even before an actual person talks. After the person starts talking they either falsely guarantee...

I have ordered office chair in royaloak website on 20th july.
Order number: roy0046364

I have been trying to reach royaloak customer care for past 30 days on my product delivery but no response (Multiple mails sent but no response)
No notifications regarding shipment have been received through mail or sms
Even delivery date crossed but you don't know whom to reach.
I reached nearest store and checked...

I have ordered a sofa set worth 34k and have paid money online and the status on the website just shows order received since then. The promised delivery date surpassed but no update yet. I have been trying to reach them via Whatsapp, website chat, call and no one responding anywhere to the customer post sales. It would be great If I get my order delivered to me. My order ID is ROY0052681...

I purchased a study table from online portal of RoyalOak.
I am seriously regretting buying furniture from RoyalOak. I have been doing online purchasing for the past many years, I have never faced such issue. This was the first time I thought of buying something from this company but their services and products don't match the lofty standards they have portrayed. It seems that the company focuses more on endorsement than the quality...

I have placed the order on 07th July 2020 for order number ROY0049427.

I have received the call on 10th July stating the order will be delivered on same day, but due to certain issues i requested them to deliver the order on 11th July 2020.

Since then i am trying to follow up with every contact mentioned on website, and i do not receive any information or was not able to connect with anyone.

The...

W. R. T my order no roy0044514, i placed an order for shoe rack on 30th june. The delivery date was 5th july. It's been almost a month and no response from customer service neither on call nor via mail. I have dropped several mails with this respect, but did not receive any response. Now i am frustrated with royal oak. So please just cancel my order and refund my money. I give up with you guys, the worst and horrible shopping experience i...

Hi ordered a study table and a chair on 18th july made a payment through zest emi. The order is just reflecting as order received.

When called customer care they ask me share agreement copy and all other evidences for this order. I was promised by the customer care there accounting team will create order but till date nothing had moved an inch.

I am not allowed to cancel the order too as no one is interested...

First, i had to follow up for 5 days till i got an update on my delivery status. Order status is not accessible even if you log into their website.
Now after the order arrived, it's been 6days i'm waiting for it to be installed (Part of the order purchase) - i'm emailing customer care everyday, i'm calling them everyday but everytime i get a false update or promise that i have to follow up on again.

So finally i told...

We have ordered Study Table in June 2020 and payment is made while placing the order. The product is not delivered till date and there is hardly any response for my calls /mails to the company. I feel cheated and has shaken my belief on e commerce business. I strongly recommend everyone to not but any products from Royal Oak.

https://www.facebook.com/[protected]/posts/[protected]/...

Hi,
Regarding the order number - ROY0050974 which was placed on 13 July 2020. I am continually trying to contact customer care asking for change in product. After so many tries, when I spoke to Mr. Ashok the manager responsible for online order in Bangalore., he promised he will look into the issue. But again, he didn't turn up. Royal Oak customer service is the worst service I have ever come across.

Thanks,
Deepan...

Cusomer code rms[protected]
Date of purchase: 23-june-2020

Called for installation 2 days prior to lockdown. The person comes on the day of lockdown at 5:30 pm, when my apartment allows entry till 6:00 pm.

After lockdown, when i called them on monday, 22th july, they say someone will attend on next day. Again i call the next day on 23rd july, they give me a installation person. I call him up and he give...