RoyalOak Furniture Complaints & Reviews

Hi i have ordered dinning table order no : roy0049847 on july 5th 2020, once the order placed they have given delivery date as[protected].

But still the order is not received even know one has called us and updated the status.

Please let us know how to proceed.

I had ordered for Office table and Chair, where details are as follows:

1. Order No.- ROY0049654 (Office Table)- Product was delivered on 11th July 20 but till today no called for Installation.

2. Order No.- ROY0049656 (Chair)- It was told they will deliver by 13th July 20, but no one has come for Delivery.
Also no one responds to mails nor calls. No one is there to pick the call. We need to followup with them once we made the purchase. Very bad customer care. Until the Purchase, they will help afterwards they treat as we are outsiders. They don't deliver the service they promise for.

I have ordered sofa online, it was delivered on 10th july 2020. Today is 13th july 2020 no one has called me for installation. The numbers listed on thier website are switched off, i have tried calling them atleast 100 times. They do not reply to mails, i have written 6 emails. Still no response, there is no one is accountable at royaloak, the executives just switch off phone. They are very unprofessional, once you place the order there is no update of any sort you receive, just one mail saying order confirmation.

I have place the order on jun 28, 2020, 12:45 pm and got a confirmation from royaloak that "we are pleased to confirm your order no roy0046497" the shipping date should be shipped date :[protected] and today it should have been delivered. No it did not get delivered!

There is no customer support at all, hardly someone answers from your post order support, the worse part is when you look for an item your chat support is available for sales and proactively calls customer to help placing the order. Especially sales manager will call, but after placing the order it is gone!

Do you think we are fools? It's hard earned money! I have been waiting for an item, and there is no response from your customer support even after calling 10 times a day! What happens now? Where is my order?

When you take payment you should deliver as per your promise right? Now what? Your sales manager says you do not have a policy of cancellation but does your policy have just looting the money and give no order?

There is no response to emails/calls and no update on tracking page of the order. When you cannot handle online orders why to take?

Ok fine, i understand this covid situation and you do not have proper facilities, they how about sales? You have people to work for your sales? Why do you take orders when you cannot fulfill orders that are already placed?

I need my item to be delivered as soon as possible or else cancel my order and refund me right away!

I had ordered one computer chair on 1st may 2020. Since then i havent received the delivery although i have paid the full amount in advance.

I have called, emailed their customer service many times but i am not getting a response.

Order number: roy0032612

Thanks

Lalit

Https://www.facebook.com/Vijaithan/about

I have placed the order for a chair of the cost 7900 through the online portal of royal oak
https://www.royaloakindia.com/search?qs=office+chair

I also paid the 7900 rs at the time of order.It has been 10 days now I am not getting any response from their side.
I tried to connect on the mobile and customer care number but no one is receiving the call.
I have also emailed the customer service email id but they are not providing any response.
I am in a situation to lose my money.

Hi,
I made an online purchase for a study table on 5th july (Roy0048689). It was to be shipped on 9th july, delivered on 10th july and installed on 11th july. Till date, no one has contacted me. I sent multiple mails to customer care and got no response. I raised online enquiry for which also i got no response.
It seems they seem to be not bothered as full payment has been made.
I asked for procedure to cancel the order and get refund. No response for that also.
Not sure whether consumer court only is the only option now.

Thanks.

I have placed order for computer table from their website and paid online. Promised delivery date was 27 june but product is yet not delivered. I have tried to contact them via helpline number but no one picking up also i have written 10+ email to either deliver or to refund but didn't get any reply from their side (Only getting auto generated response to get back). So, i just want to get my money back.

Order id : roy0042538
Name : sumit gupta

Respected sir/ madam,

This is to inform you that, on july 5th i have placed an order for couple of below products from royal oak website associated with the order no: roy0048884:

Royaloak blaze office chair in nylon mesh
Royaloak splash office table-1.2m with high gloss finish

Out of the above 2 products so far i have only received "royaloak splash office table-1.2m with high gloss finish"...

The order # roy0048514 is not delivered on due date 9-july-2020 and support is not reachable by any means.

If they can't deliver then why should they take orders?

If they are not able to deliver then please refund so that i can buy it elsewhere.

Order id roy0046571
Product not delivered ordered on 28 june, past 4 days then promised delivery date. Which was on 8th july.
Customer support not picking calls
No reply to mails.

Roy0045927 order id

They have the worst chat service and phone support. Non of them work and on chat, i had been for 2 hrs and i had not got any response, phone support is not connecting at all. It's been more than 15 days since i ordered

I have purchased shoe rack from Royal oak website online with order no ROY0042926 on 13th June to Amalapuram Near Kakinada, it supposed to deliver on 28th June 2020. But till date not delivered and no response from customer care calls and mails with several reminders. No response over customer care number. Please help to resolve the issue with delivery or cancel the order and refund the money.

Regards
Bapi reddy Kotu
Bapi.[protected]@gmail.com

I ordered some wooden cot online at royaloak and they confirmed it will be delivered in 3 days and no response after that. I waited for one week and contacted them, they kept on telling in 2-3 days they will deliver and after 20 days they told no stock.

Then i requested for refund but till now they are telling they will refund within 2-3 days and it's been more than 45 days they didn't refund. I'm very much frustrated and raising a complaint here.

Order id: roy0040325

I have ordered one recliner from royaloak. It's not yet delivered. I want to cancel the same. But when i am sending an email for the cancellation simply they are saying no cancellation. Dont know what kind of policy is that.

Orderno: roy0048647

I have ordered a book shelf and it is not yet delivered even after 10 days
Order id :roy0046111

I have ordered a computer table with order id roy0044555 on 20th june 2020 and the shipping date and delivery date specified on order confirmation is 2nd july 2020 and 5th july 2020 respectively. But till now the product has not been delivered and there is no proper response from customer care.

Kindly look into this issue.

I had placed an order on 8th of june and its been one month since and my product is not delivered and yet and i haven't got any updates as well. Also the customer care is not responding to my calls and i have tried to call then for than 30 times. My money is gone and product has not arrived

Purchased Sennate Bar Stool from your Attapur Hyderabad store on 26.1.2020.

Order No.[protected]..

Customer Ref No.RMS269842.

two stools order but received only one stool.

Nobody lifting the phones...

this is my 2nd request in this forum

Hi,
Order with Royaloakindia.com(ROY0046790) has Been Successfully Placed,
From that time on words no one from Royal oak is responding to know the status.
Request you please respond the status of my order.
Thanks
Chandra sekhara rao K