RoyalOak Furniture Complaints & Reviews

Hi,

Date of incident : 4th june 2020.
Client number: n/a.
Full description: i placed an order for study table in royaloak furniture in online on 4th june 2020. Company promised to deliver the product in 1 week. We did multiple follow-up through mail, chat service and phone. Nobody is answering our query. We even sent a mail requesting for refund. Company has not responded to refund either. Total amount charged by the company is rs 3, 690.00 /-.
No response to any compliant from the company. Can you please do the needful and take care of this complaint?
I am sharing the receipt of payment via online.

We now see several complaints in the facebook page by multiple consumers. Request you to take action before they fool many more people.

Today's date: 18th july 2020.
Orderid: roy0040853
Promised installation date: 10th june 2020.
Order status: "order received"
Website: https://www.royaloaknational.com/

Thanks,
Pradeep ramesha
Mobile: +91-[protected]
Mailid: pradeep. [protected]@gmail.com

Hi, i ordered computer table on 16th june, 2020 from royaloak india online and it hot delivered on 1st july, 2020.
But there was table top plank was missing. Their installation person had opened the sealed box and he checked table top plank was missing.
He talked to his admin team in hyderabad on 3rd july, 2020 and i had word with admin person and he committed to send the table top plank with in 3-4 days. But as of now i did not receive yet and today is 18th july.
Royaloak india is totally fraud and please raise a complaint against them. My royal oak india complaint number is : 34545

Please take strict action against these type of fraudsters. I had sent lot of emails to them but all in vain.

My order id is roy0044570. I have ordered a table royaloak arvin computer table - 1.2m table on 20th june 2020 with an assurance from customer service that my table will be delivered by july 5th and in case if there is a delay they will refund the amount within 3-4 business days. I have made several calls on july 4th, 5th and 6th july to check if they are able to deliver the product. Finally on 6th july 2020, one call was connected to the agent and they informed that it is not feasible so i have asked for refund. They have asked me to drop an email along with bank details for refund. I have dropped the email with subject line "cancel order id roy0044570" and the customer service mentioned over phone they received the email and will process the refund in the bank account in 3-4 days but they did not. I have asked to reply to my email but they did not. Till today my refund is not settled. First of all their customer care is pathetic out of 25-30 calls one call gets connected to the agent. Once they receive the call they mention every time 4 days time. I ask them to reply to my email till date no one replied. I think they does not want to reply over email as it will be on record.

I have placed order against order# 5ed21993c109f online and made payment inr13417, ccavenue reference #[protected] for a sofa cum bed on 30 may 2020, but even after 45 days neither receive any reply on email, not able to get them on phone, nor the item received. Written more than 15 emails & called them more than 50 times but nothing happened.
Now i want my money back as i don't want to deal with a cheating company.

I ordered one chair, the chair stock was not there in the store so i cancelled the order as per the suggestion given by rok employee, they asked my bank details on jun 23rd.. I gave.. Its been 15 working day (20 days) i dint got my refund amount and no one is responsing for mails properly.

They mentioned i will get my refung within 7 working days, now no one is responsing

Worst experience ever, no one is looking into problem

I have ordered table online from royaloak furniture in hyderabad. Their site status shows out for delivery since last 5 days but didn't get any delivery. Even the committed date of installation has been passed. Order#roy0049987. Customer care doesn't pick the call.

I have booked a table and nobody has been assigned for installation.
When I called the person so confident to say that I would get the installation within a day, and even in the bill I have been marked to get the installation today, but its not happened.

Could you send someone to install it by today eod.

Hi,

We have ordered an royaloak teak study desk on 14th june. Ut have not received any status.
Have followed up mutiple times but no one responds.
Order no is roy0042985

I have ordered order no roy0043372
Study table on june 15th and the delivery was supposed to be by june 30th but there is no delivery status or update from the royaloak and i have dropped several emails and call to customer care but no proper response

Hi i have ordered dinning table order no : roy0049847 on july 5th 2020, once the order placed they have given delivery date as[protected].

But still the order is not received even know one has called us and updated the status.

Please let us know how to proceed.

I had ordered for Office table and Chair, where details are as follows:

1. Order No.- ROY0049654 (Office Table)- Product was delivered on 11th July 20 but till today no called for Installation.

2. Order No.- ROY0049656 (Chair)- It was told they will deliver by 13th July 20, but no one has come for Delivery.
Also no one responds to mails nor calls. No one is there to pick the call. We need to followup with them once we made the purchase. Very bad customer care. Until the Purchase, they will help afterwards they treat as we are outsiders. They don't deliver the service they promise for.

I have ordered sofa online, it was delivered on 10th july 2020. Today is 13th july 2020 no one has called me for installation. The numbers listed on thier website are switched off, i have tried calling them atleast 100 times. They do not reply to mails, i have written 6 emails. Still no response, there is no one is accountable at royaloak, the executives just switch off phone. They are very unprofessional, once you place the order there is no update of any sort you receive, just one mail saying order confirmation.

I have place the order on jun 28, 2020, 12:45 pm and got a confirmation from royaloak that "we are pleased to confirm your order no roy0046497" the shipping date should be shipped date :[protected] and today it should have been delivered. No it did not get delivered!

There is no customer support at all, hardly someone answers from your post order support, the worse part is when you look for an item your chat support is available for sales and proactively calls customer to help placing the order. Especially sales manager will call, but after placing the order it is gone!

Do you think we are fools? It's hard earned money! I have been waiting for an item, and there is no response from your customer support even after calling 10 times a day! What happens now? Where is my order?

When you take payment you should deliver as per your promise right? Now what? Your sales manager says you do not have a policy of cancellation but does your policy have just looting the money and give no order?

There is no response to emails/calls and no update on tracking page of the order. When you cannot handle online orders why to take?

Ok fine, i understand this covid situation and you do not have proper facilities, they how about sales? You have people to work for your sales? Why do you take orders when you cannot fulfill orders that are already placed?

I need my item to be delivered as soon as possible or else cancel my order and refund me right away!

I had ordered one computer chair on 1st may 2020. Since then i havent received the delivery although i have paid the full amount in advance.

I have called, emailed their customer service many times but i am not getting a response.

Order number: roy0032612

Thanks

Lalit

Https://www.facebook.com/Vijaithan/about

I have placed the order for a chair of the cost 7900 through the online portal of royal oak
https://www.royaloakindia.com/search?qs=office+chair

I also paid the 7900 rs at the time of order.It has been 10 days now I am not getting any response from their side.
I tried to connect on the mobile and customer care number but no one is receiving the call.
I have also emailed the customer service email id but they are not providing any response.
I am in a situation to lose my money.

Hi,
I made an online purchase for a study table on 5th july (Roy0048689). It was to be shipped on 9th july, delivered on 10th july and installed on 11th july. Till date, no one has contacted me. I sent multiple mails to customer care and got no response. I raised online enquiry for which also i got no response.
It seems they seem to be not bothered as full payment has been made.
I asked for procedure to cancel the order and get refund. No response for that also.
Not sure whether consumer court only is the only option now.

Thanks.

I have placed order for computer table from their website and paid online. Promised delivery date was 27 june but product is yet not delivered. I have tried to contact them via helpline number but no one picking up also i have written 10+ email to either deliver or to refund but didn't get any reply from their side (Only getting auto generated response to get back). So, i just want to get my money back.

Order id : roy0042538
Name : sumit gupta

The order # roy0048514 is not delivered on due date 9-july-2020 and support is not reachable by any means.

If they can't deliver then why should they take orders?

If they are not able to deliver then please refund so that i can buy it elsewhere.

Order id roy0046571
Product not delivered ordered on 28 june, past 4 days then promised delivery date. Which was on 8th july.
Customer support not picking calls
No reply to mails.

Roy0045927 order id

They have the worst chat service and phone support. Non of them work and on chat, i had been for 2 hrs and i had not got any response, phone support is not connecting at all. It's been more than 15 days since i ordered